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Next Holidays Travel

Company Overview: We are a dynamic travel agency dedicated to creating seamless and unforgettable travel experiences. We believe in empowering our team members with diverse skills to provide end-to-end service excellence. We are seeking a highly organized, detail-oriented, and customer-obsessed individual to join us as a pivotal multi-skilled specialist.Objective of the Role: To be the central hub for our agency's operations, providing flawless administrative support, expert visa and documentation services, and professional travel consulting to ensure a smooth and exceptional client journey from inquiry to return.Key Responsibilities:This integrated role is split into three core areas of responsibility:1. Administrative &amp; Operational Hub:<ul><li>Act as the first point of contact, professionally managing all inbound phone calls, emails, and walk-in client inquiries.</li><li>Maintain impeccable office organization, including managing supplies, equipment, filing systems (both digital and physical), and processing incoming/outgoing mail.</li><li>Handle crucial financial administrative tasks, including processing client payments, managing invoices, and reconciling daily transactions.</li></ul>2. Visa &amp; Documentation Expertise:<ul><li>Serve as the in-house expert for all visa and passport requirements, providing accurate advice to clients and colleagues.</li><li>Manage the entire visa application process for clients, including meticulous document checking, form completion, and liaison with embassies/consulates.</li><li>Proactively track application statuses and communicate updates clearly and promptly to clients.</li></ul>3. Travel Consulting &amp; Sales Support:<ul><li>Conduct client consultations to understand travel needs, preferences, and budgets for various destinations.</li><li>Create and cost tailored travel itineraries, including flights, hotels, and tours, using our booking systems.</li><li>Support senior consultants with research, booking amendments, and post-travel follow-up to ensure client satisfaction and foster repeat business.</li></ul>Required Skills:We are looking for a unique blend of technical, communication, and soft skills to succeed in this integrated role.<ul><li>Technical and Soft skills </li><li>Software &amp; Systems Proficiency: Advanced ability in Microsoft Office Suite (especially Excel for data and Outlook for communication) and a proven aptitude for quickly learning new software, including CRM platforms and Global Distribution Systems (GDS) or booking engines.</li><li>Regulatory &amp; Financial Acumen: Strong ability to research, interpret, and apply complex visa regulations with precision. Solid numerical skills for handling payments, invoicing, and basic financial tasks accurately.</li><li>Communication Skills:</li><li>Clear &amp; Professional Communication:</li><li>Exceptional verbal and written communication skills. Ability to explain intricate processes (like visa applications) simply, draft professional emails, and maintain a courteous and helpful phone manner.</li><li>Consultative Listening &amp; Support:</li><li>Meticulous Organization &amp; Time Management:</li><li>Proactive Problem-Solving:</li><li>Customer-Centric Resilience:</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED4,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Visa and travel agency: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Visa and travel agency Administrator and Service Agent

Join Next Holidays Travel and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Next Holidays Travel

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Visa and travel agency Administrator and Service Agent