Qureos Mentor

Next Level Solutions

Next Level Solutions focuses exclusively on the technology needs of property and casualty (P&C) insurance carriers. As a Systems Integrator partner with Duck Creek Technologies, they specialize in implementing their full product suite and support projects of any scale. Their Quality Assurance as a Service practice ensures high standards in testing P&C systems, while their Shared Services offering provides a centralized IT and DevOps solution. With a commitment to delivering smarter solutions, Next Level Solutions aims to bring business visions to life.

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 We&rsquo;re looking to grow our Business Management Team at NLS!
 
 
 As a Senior Business Analyst, you will play a critical role in shaping business strategy, optimizing processes, and driving data-driven decision-making. This role is ideal for someone who thrives in a dynamic environment and enjoys translating business needs into actionable insights that create real impact.
 
 
 You&rsquo;ll collaborate with cross-functional teams, engage with senior stakeholders, and lead enterprise-level initiatives that support organizational success. In addition to driving complex projects, you&rsquo;ll have the opportunity to mentor analysts, influence best practices, and help shape the future of business operations at NLS. There may also be opportunity to serve in a supervisory role overseeing direct reports.
 
 
 If you&rsquo;re a strategic thinker, collaborative leader, and proactive problem-solver who enjoys continuous improvement and innovation, we&rsquo;d love to meet you!
 
 
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 We know you care about benefits and perks, so feel free to scroll down to that section, and then scroll back up to learn more about this role.
 
 
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 What You'll Do
 
 
 
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 Lead end-to-end business analysis for high-impact projects, ensuring alignment with organizational goals
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 Act as a strategic partner to stakeholders, translating business needs into clear, actionable requirements
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 Conduct deep-dive analysis to identify opportunities for process improvement, automation, and efficiency
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 Collaborate with technology teams to design and implement solutions that enhance business operations
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 Drive continuous improvement initiatives using data analytics, performance metrics, and market trends
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 Independently gather, analyze, and document highly complex business, functional, and non-functional requirements for complex projects while ensuring traceability and alignment with business objectives
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 Design Epics, Features, and User Stories in a backlog to ensure clear and actionable requirements for development teams
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 Manage business analysis efforts across projects, ensuring timely and quality deliverables
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 Serve as a key liaison between business units, IT, and external partners to facilitate collaboration
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 Develop and present business cases, impact assessments, and solution roadmaps to leadership
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 Lead workshops, stakeholder interviews, and requirement-gathering sessions to align project objectives
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 Ensure change management strategies are in place to support adoption of new processes or technologies
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 Guide and mentor Business Analysts at various levels (I, II, III) to develop analytical and leadership skills
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 Provide coaching, training, and professional development opportunities to enhance team performance
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 Oversee workload distribution and project assignments to optimize efficiency and effectiveness
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 May conduct performance evaluations and provide constructive feedback for career growth
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 Foster a culture of innovation, collaboration, and continuous learning within the team
 
 
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 What You'll Bring
 
 
 
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 Expertise in data analysis tools such as SQL, Tableau, Power BI, or similar platforms
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 Advanced proficiency in business analysis tools including JIRA, Confluence, Visio, and Lucidchart
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 Strong knowledge of Agile, Scrum, and Waterfall methodologies
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 Experience with process modeling, workflow automation, and requirement documentation
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 Familiarity with machine learning, AI, or predictive analytics in business applications is a plus
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 Strong leadership and mentorship abilities, with experience managing or guiding teams
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 Excellent communication skills, with the ability to present insights to technical and non-technical audiences
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 Strategic problem-solving skills and a data-driven mindset
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 Ability to navigate complex stakeholder environments and build strong relationships
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 7+ years of experience in business analysis, data analytics, or a related field
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 Experience leading cross-functional teams or supervising business analysts
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 Professional certifications such as CBAP, PMI-PBA, CSPO, SAFe, or CSM preferred
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 Experience in the insurance or financial services industry preferred
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 Ability to work full-time Monday through Friday, 8 AM &ndash; 5 PM CST
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 Ability to travel occasionally as needed
 
 
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 Why join NLS?
 
 
 Bring your authentic self to the Next Level Solutions team! Go-getter. Learner. Team Oriented.
 
 
 If this sounds like you, consider joining our team! Our culture is what makes us who we are. We work hard, but we have fun doing it! We believe that knowledge should be shared. Shared knowledge fosters our collaborative workplace culture, where our people work together towards achieving company goals. This environment promotes continuous learning and professional development.
 
 
 At NLS, our mission is to &ldquo;Do Good Work&rdquo; for our clients, our employees, and our communities. We have experienced incredible growth and will continue this trend by investing in our most important resource: our people. If you are looking to join a fun and friendly company with a great team environment, room for advancement, and the opportunity to make a difference, we&rsquo;re hiring!
 
 
 As a Senior Business Analyst, you&rsquo;ll have the opportunity to shape strategic initiatives, influence enterprise-level decisions, mentor emerging talent, and contribute directly to the continued growth and innovation of our organization. Your expertise and leadership will play a key role in helping teams succeed and delivering meaningful outcomes for our clients and business partners.
 
 
 
 The Benefits &amp; Perks
 
 
 
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 Competitive salary package with an annual bonus
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 Comprehensive and inclusive health benefits
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 Flexible working arrangements
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 Hybrid work opportunities available at an NLS office
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 Opportunities for internal advancement and career development
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 Relaxed office environment with casual dress code
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 Company sponsored activities and team building events
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 PTO &amp; paid company holidays
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 Traditional &amp; Roth 401k with a 5% company match
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 Physical and mental wellness program
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Senior Business Analyst

Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help foster positive relationships and promote customer satisfaction. This position offers an exciting opportunity to develop your office management, clerical, and customer support skills in a fast-paced environment where your contributions truly make a difference.Responsibilities<ul><li>Greet customers warmly at the front desk and manage multi-line phone systems to direct calls efficiently</li><li>Provide outstanding customer service by addressing inquiries, resolving issues, and offering product or service information</li><li>Manage appointment scheduling, calendar management, and coordinate meetings or events as needed</li><li>Perform data entry, filing, and maintain accurate records using Microsoft Office, Google Workspace, and other office management tools</li><li>Support administrative functions such as proofreading documents, managing correspondence, and handling clerical tasks like filing and photocopying</li><li>Assist with basic bookkeeping tasks using QuickBooks or similar accounting software when necessary</li><li>Maintain a professional office environment by managing supplies, organizing files, and ensuring smooth daily operations</li></ul>Qualifications<ul><li>Proven experience in office management, clerical work, or customer service roles with strong organizational skills</li><li>Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry skills</li><li>Strong phone etiquette with experience handling multi-line phone systems and providing exceptional customer support</li><li>Bilingual abilities are highly desirable to serve diverse customer needs effectively</li><li>Prior experience as a dental or medical receptionist or personal assistant is a plus but not required</li><li>Ability to multitask efficiently while maintaining attention to detail; typing speed and proofreading skills are advantageous</li><li>Familiarity with office equipment such as fax machines, scanners, and printers; experience with bookkeeping or basic accounting is beneficial</li><li>Demonstrated time management skills to prioritize tasks effectively in a busy environment</li></ul>Join us to be part of a vibrant team where your organizational talents and passion for helping others will shine! This paid position offers valuable professional growth opportunities in a supportive setting dedicated to excellence in customer service.**IMPORTANT APPLICATION STEP**After applying through Indeed, all applicants must complete our official Employment Intake Form to be considered for employment.Please complete the application here: https://forms.gle/gQXjAwvwjVZ2svqm9Applicants who fail to complete the intake form may not move forward in the hiring process.Pay: $12.00 - $20.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>People with a criminal record are encouraged to applyWork Location: Remote

Customer Service Representative

Join Next Level Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Next Level Solutions

About Company

Senior Business Analyst

Customer Service Representative