Qureos Mentor

Nextiva

<div><div><h3 class="jobSectionHeader">Redefine the future of customer experiences. One conversation at a time.</h3>

At Nextiva, we&rsquo;re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it&rsquo;s through our signature Amazing Service&reg;, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you&rsquo;re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.</div><div> 
Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

We're looking for a Senior Product Manager to lead our mid-market customer experience product strategy. This role is responsible for defining and delivering the capabilities that help growing businesses and BPO operators provide exceptional customer experiences while improving operational efficiency. You'll work directly with customers, partners, and internal teams to identify market opportunities, shape product direction, and bring innovative omnichannel and AI-powered experiences to market. As Nextiva continues moving up-market, you'll play a key role in ensuring our platform meets the needs of increasingly sophisticated customer service organizations.

What You&rsquo;ll Do:
<ul>
<li>Own the product strategy, roadmap, and business outcomes for Nextiva's mid-market customer experience solutions serving organizations with 100&ndash;2,500 employees and BPO operators.</li>
<li>Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research.</li>
<li>Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools.</li>
<li>Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption.</li>
<li>Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems.</li>
<li>Drive product launches and adoption strategies that support Nextiva's growth in the mid-market segment.</li>
<li>Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment decisions.</li>
<li>Collaborate with Sales, Marketing, and Customer Success teams to communicate product vision, roadmap priorities, and customer value.</li>
<li>Influence executive stakeholders through clear communication, strong business cases, and data-driven recommendations.</li>
<li>Leverage AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to embed AI-driven capabilities into the customer experience.</li>
</ul>
About You:

Required Qualifications
<ul>
<li>6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery.</li>
<li>Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows.</li>
<li>Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes.</li>
<li>Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights.</li>
<li>Experience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizations.</li>
<li>Strong analytical and problem-solving skills with experience using data to prioritize investments and measure success.</li>
<li>Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related customer interaction platforms.</li>
<li>Experience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-making.</li>
<li>Excellent communication and executive presentation skills.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms.</li>
<li>Experience supporting BPO, outsourcing, or multi-tenant SaaS environments.</li>
<li>Familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions.</li>
<li>Bachelor's degree in Business, Computer Science, Engineering, or a related field; MBA preferred.</li>
</ul>
Why Join Us
<ul>
<li>Be part of a fast-growing company transforming the CX landscape with cutting-edge omnichannel capabilities</li>
<li>Drive the evolution of a platform serving thousands of contact center agents daily across hundreds of enterprise customers</li>
<li>Own critical features in the product roadmap with direct revenue and customer satisfaction impact</li>
<li>Work with a modern tech stack including microservices, event streaming, real-time messaging, audio/video processing, and AI-assisted workflows</li>
<li>Join a passionate, customer-obsessed culture that values autonomy, craft, and measurable impact</li>
<li>Competitive compensation, equity participation, and comprehensive benefits</li>
</ul>
Nextiva DNA (Core Competencies)

Nextiva&rsquo;s most successful team members share common traits and behaviors:
<ul>
<li>Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.</li>
<li>Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.</li>
<li>Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.</li>
</ul><h4 class="jobSectionHeader">Total Rewards</h4>

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $130,000 - $200,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
<ul>
<li>Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage</li>
<li>Insurance: Life, disability, and supplemental indemnity plans</li>
<li><ul><li>️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay</li></ul></li>
<li>Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA</li>
<li>&zwj; Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives</li>
<li>Growth: Access to ongoing learning and development opportunities and career advancement</li>
</ul>
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. .

#LI-MS1 #LI-Remote</div><div> 

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about?</div></div>

Principal Product Manager (Omnichannel CX)

<div><div><h3 class="jobSectionHeader">Redefine the future of customer experiences. One conversation at a time.</h3>

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service&reg;, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.</div> 
Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

The Staff DevOps Engineer is responsible for the building, maintenance, administration, programming and automation of cloud infrastructure. The role creates new tools and workflows as well as using and updating existing systems.

Key Responsibilities:
<ul>
<li>Working in tandem with the Engineering team to identify and implement optimal cloud-based solutions for the company</li>
<li>Managing cloud environments in accordance with security guidelines</li>
<li>Educating teams on the implementation of new cloud-based initiatives and providing relevant training</li>
<li>Staying current with industry trends and making recommendations to help the company excel</li>
<li>Promoting and training best practices with software development teams</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's degree in computer science or related field or equivalent work experience</li>
<li>8+ years of software development or DevOps experience</li>
<li>AWS/GCP Solutions Architect, Cloud Security, OpenStack Administrator and/or other cloud-related certification(s) required</li>
<li>Expert level experience with cloud container technologies such as Docker, Kubernetes, GKE/ECS or related is required.</li>
<li>CI/CD and related experience with Jenkins, Github, Nexus, or similar technologies is required.</li>
<li>Experience implementing middleware technologies like Kafka, Redis, RabbitMQ and NGINX.</li>
<li>Strong software engineering experience including client/server web development (HTML, JavaScript, Java), server administration, programming and automation.</li>
<li>Working knowledge of relational and non-relational databases.</li>
<li>Experience with application performance monitoring and logging tools like Datadog, Splunk, ELK.</li>
<li>Strong awareness of networking and internet protocols including TCP/IP, DNS, SMTP, HTTP and distributed networks.</li>
<li>Extensive experience with open-source technology, software development and system engineering.</li>
</ul>
Competencies:
<ul>
<li>Ability to excel both individually and as a team player in a fast paced, self-directed, constantly evolving environment.</li>
<li>Ability to focus on key priorities, plan, organize, schedule and execute on tasks and projects in an efficient and productive manner.</li>
<li>Ability to scope out what is needed for each assignment or activity, identify and make use of people, resources and tools that can be leveraged.</li>
<li>Excellent time management skills with the proven ability to prioritize, handle multiple tasks and work under tight deadlines while delivering high quality results.</li>
<li>Demonstrate good judgment in solving problems, identifying problems in advance, and proposing solutions.</li>
<li>Highly organized, detail oriented, adaptable and quick-thinking with a proactive approach, an enterprise focus, an understanding of shifting business needs and the ability to change priorities with ease.</li>
<li>Excellent written and verbal communication skills with the ability to communicate knowledgeably and effectively.</li>
<li>Ability to manage multiple channels of communication simultaneously such as phone, email, tickets and chat.</li>
</ul>
So, Why Nextiva?

Our people do amazing things to help businesses solve their toughest challenges. Really, they do. We simplify the way businesses communicate, creating innovative and affordable solutions for businesses of all sizes. We acquired our first customer in 2008 and today thousands use our tools and platform. Talented team members around the globe embrace Amazing Service &ndash; this culture of Amazing Service extends to how we treat both our customers and one another. We are passionate about Nextiva's unique culture and are looking for like-minded individuals that share our values and vision.

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:
<ul>
<li>Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.</li>
<li>Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.</li>
<li>Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.</li>
</ul><h4 class="jobSectionHeader">Total Rewards</h4>

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is 110,000 - $175,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
<ul><li> Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage</li>
<li> Insurance: Life, disability, and supplemental indemnity plans</li>
<li><ul><li>️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay</li></ul></li>
<li> Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA</li>
<li>&zwj; Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives</li>
<li> Growth: Access to ongoing learning and development opportunities and career advancement</li>
</ul>
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

#LI-MS1 #LI-Remote<div> 

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.</div></div>

Staff DevOps Engineer

Join Nextiva and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nextiva

About Company

Principal Product Manager (Omnichannel CX)

Staff DevOps Engineer