Qureos Mentor

NiCE

NiCE is transforming the world with AI that puts people first. Their purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations in over 150 countries, NiCE’s platforms connect people, systems, and workflows to enhance performance and deliver measurable outcomes across various industries.

<div><div>At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.</div>
Tech Stack &amp; Focus Areas

Core: C#, .NET 10

Cloud &amp; Orchestration: Kubernetes, Helm, Docker, Azure

AI Development: Claude Code (primary), prompt engineering, AI agents &amp; agentic workflows, LLM API integration (Anthropic, Azure OpenAI, OpenAI)

Architecture: Event-driven systems, Microservices, SOLID, platform-oriented reusable component design

Performance: Multithreading, concurrency, high-throughput distributed systems

Security: Encryption, zero-trust principles, secure coding

Quality: Unit testing, integration testing, CI/CD pipelines, automated quality tooling, intelligent observability/monitoring

Who We Are

We're an energetic and technically minded team of software builders based in Alkmaar, operating under the belief that AI-First is AI-Proof. We care deeply about engineering quality, craftsmanship, and building products that matter &mdash; and we're using AI to do it faster and better than ever before.

Our culture is grounded in three pillars: competence, craftsmanship, and trustworthiness. We work in a social, international, and inclusive environment where your ideas shape our technology. Our office is easy to reach, our culture is collaborative, and we value healthy work/life balance.

We offer competitive pay, strong benefits, and the chance to work on meaningful systems used by some of the world's largest financial institutions.

So, what's the role all about?

We build advanced Financial Market Compliance solutions that help global banks detect, prevent, and investigate financial fraud.

We are mid-transformation &mdash; moving from individual products into a unified, AI-native compliance platform. This platform is designed to be shared, modular, and built to scale across every product line we support.

The AI features we're actively building include false-positive elimination, automated investigation workflows, and advanced compliance search &mdash; capabilities that were previously intractable and are now unlocked by AI. Engineers joining now will be core contributors to this platform from the ground up.

How will you make an impact?
<ul>
<li>Contribute to building our new horizontal compliance platform &mdash; designing shared components and plug-and-play modules used across every product</li>
<li>Work in a cross-functional team alongside engineers, QA, architects, and product owners, spanning foundational, data engineering, and application layers of the</li>
<li>Write clean, maintainable, well-tested code using Claude Code as your primary AI development tool &mdash; accelerating your output while maintaining full ownership and quality standards over everything you ship.</li>
<li>Build and work with AI agents to automate development workflows, eliminate toil, and unlock capabilities that previously required manual effort.</li>
<li>Design APIs, microservices, and data flows for large-scale distributed</li>
<li>Share what you learn &mdash; internal tech talks, documentation, and mentoring peers across platform layers are first-class contributions here.</li>
<li>Own the full lifecycle of the components you build:</li>
</ul>
Have you got what it takes?
Bachelor or Master's degree in Computer Science (or equivalent practical experience)
<ul>
<li>Bachelor or Master's degree in Computer Science (or equivalent practical experience)</li>
<li>4+ years of professional software engineering experience</li>
<li>Strong C# / .NET development background</li>
<li>Hands-on daily use of AI coding assistants (e.g. GitHub Copilot, Cursor, or Claude Code) as a core part of your development workflow &mdash; not just occasional use</li>
<li>Ability to critically evaluate, verify, and improve AI-generated code &mdash; you own what gets committed, regardless of how it was produced</li>
<li>Working knowledge of prompt engineering for development tasks: writing effective prompts for code generation, refactoring, test writing, and documentation</li>
<li>Solid understanding of design patterns (DDD, SOLID), clean code, maintainability, and modern development practices</li>
<li>Experience building distributed, cloud-native, or microservices systems</li>
<li>Familiarity with Kubernetes, Helm, Docker, and cloud infrastructure (Azure)</li>
<li>Understanding of multithreading, concurrency, and performance optimization</li>
<li>Knowledge of secure coding, encryption, and application security</li>
<li>Good English communication skills &mdash; direct, clear, and collaborative</li>
<li>A positive team mindset and passion for building great software</li>
<li>Collaborate through Git-based workflows, code reviews, and continuous integration practices</li>
</ul>
You will have an advantage if you also have:
<ul>
<li>Experience with event-driven architectures (RabbitMQ, Kafka, Azure Service Bus)</li>
<li>Cloud-native observability (OpenTelemetry, Prometheus, Grafana)</li>
<li>Integration of LLM APIs (Azure OpenAI, Anthropic, OpenAI) into production systems</li>
<li>Experience designing or working with AI agents and agentic automation workflows</li>
<li>Experience evaluating and rolling out AI developer tooling across an engineering team</li>
</ul>
Our Recruitment Workflow
<div>
<ul><li>Intro conversation (preferably in person, or via Teams)</li></ul>
<ul><li>Technical assessment with a light technical questionnaire to confirm readiness, followed by a hands-on assessment in which you'll build a small application on the You're encouraged to use AI tools during the assessment &mdash; we're interested in how you work with AI, not without it.</li></ul>
<ul><li>Final conversation with senior leadership, followed by discussion of terms</li></ul>
</div>
What's in it for you?

Learn more about the Benefits at NICE
Join an ever-growing, market-disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid 


Requisition ID: 10457 
Reporting into: Group Lead

Role Type: Individual Contributor<div> 
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Software Engineer (C#,AI)

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

 We are looking for a Senior software engineer who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes.

You will build programmatic infrastructure solutions using Python, Jinja2, and Terraform, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage Puppet for configuration management and develop PowerShell-based automation to support and optimize Windows environments.

This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day&mdash;not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments.

How Will You Make an Impact?
<ul>
<li>Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments.</li>
<li>Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates.</li>
<li>Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale.</li>
<li>Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations.</li>
<li>Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks.</li>
<li>Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes.</li>
<li>Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing.</li>
<li>Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization.</li>
<li>Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates.</li>
<li>Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions.</li>
</ul>
Have you got what it takes?

Python &amp; Automation Development
<ul>
<li>5+ years of Python development experience &mdash; not scripting, but structured, testable application code</li>
<li>Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy)</li>
<li>Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar)</li>
<li>Hands-on experience with Jinja2 templating &mdash; building reusable, parameterised templates for configuration and infrastructure code generation</li>
<li>Experience with pytest for unit and integration testing of automation code</li>
</ul>
Terraform &amp; IaC Code Generation
<ul>
<li>Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs</li>
<li>Proven experience generating Terraform HCL programmatically using Python and Jinja2 &mdash; building template-driven pipelines that produce valid, linted, plan-ready infrastructure code</li>
<li>Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis</li>
<li>Understanding of Terraform provider internals and resource lifecycle management</li>
</ul>
Puppet &amp; Configuration Management
<ul>
<li>Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows</li>
<li>Experience managing mixed Linux and Windows environments with Puppet at scale</li>
<li>Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines</li>
<li>Understanding of Puppet Enterprise or open-source Puppet Server administration</li>
</ul>
PowerShell Scripting
<ul>
<li>Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell)</li>
<li>Experience writing reusable PowerShell modules, functions, and error-handling patterns</li>
<li>Familiarity with Pester for PowerShell unit testing</li>
<li>Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell</li>
</ul>
Cloud &amp; Infrastructure
<ul>
<li>Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch &mdash; understanding of services as automation targets</li>
<li>Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI)</li>
<li>Comfortable working with Linux and Windows Server in production environments</li>
</ul>
What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

 Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11294 
Reporting into: Director, Cloud Operations CXone, EMEA

Role Type: Individual Contributor</div><div> 
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

DevOps Engineer

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?
<ul>
<li>Responsible for the Low-Level Design for Line of Business products - end to end. Reporting to the Tech Manager and working closely with all the engineering functions and the scrum teams.</li>
<li>This role requires strong Java full-stack expertise, along with experience in cloud-native development, enterprise architecture, and Agile delivery</li>
<li>Play a key role in fostering innovation and ensuring adoption of new technologies as needed.</li>
<li>Deliver high quality enterprise products that is used by millions of users.</li>
<li>In-depth technical understanding of enterprise software architecture and being familiar with industry high industry technology standards.</li>
</ul>
How will you make an impact?
<ul>
<li>Working with several scrum teams and actively involved in the design of multiple features in parallel</li>
<li>Drive continuous improvement</li>
<li>Taking an active part in envisioning of next gen plans to achieve longer term strategic objectives of the organization</li>
<li>Working with teams in multiple geo locations</li>
<li>Work with the line of business to define the product roadmap and strategy.</li>
<li>Prepare High- &amp; Low-Level technical designs and architecture to ensure quality, scalability, and maintainability</li>
</ul>
Have you got what it takes?
<ul>
<li>Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute</li>
<li>8-11 years of software development experience in backend and frontend technologies.</li>
<li>Substantial capabilities in the domain analyses information and deduces conclusions within the professional space, seen as a professional by his team and peer community. Has high attention to details and works well in a dynamic and intense environment.</li>
<li>Experience developing enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.</li>
<li>Experience in high performance, highly available and scalable systems</li>
<li>Experience developing and supporting hosted and/or multi-tenant software delivered as-a-Service (SaaS).</li>
<li>Strong experience with Java, J2EE, Spring, Spring Boot, Hibernate, REST APIs, and JSON. Experience building multi-tier enterprise applications with MySQL or similar databases</li>
<li>Familiarity with AWS, Azure, or Google Cloud, as well as microservicesand cloud-native development</li>
<li>Frontend experience with Angular, JavaScript, HTML5, CSS3, and responsive UI development Ability to build reusable componentsand translate designs into production-ready code.</li>
<li>Deep Knowledge and experience with software design patterns and how they can be incorporated into software design.</li>
<li>Excellent interpersonal skills, demonstrated ability to influence others, especially in sensitive or complex situations</li>
<li>Hands-on experience with Continuous Integration / Continuous Delivery (CI/CD) is an advantage.</li>
<li>Experience with Test-Driven Development (TDD)and test automation at unit and system levels (for example JUnit, Karma).</li>
<li>Exposure to AI-powered engineering solutions, including LLMs, agents, and automation-driven workflows and exposure to create AI Agents in Claude Code or GitHub Copilot.</li>
<li>Experience working effectively in a global environmentand within a complex matrix organization.</li>
</ul>
What&rsquo;s in it for you?
<ul>
<li>Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</li>
</ul>
Enjoy NiCE-FLEX!
<ul>
<li>At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.</li></ul> 


Requisition ID: 11335 
Reporting into: Manager 
Role Type: Specialist Software Engineer</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Specialist Software Engineer, CX

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>

So, what&rsquo;s the role all about?

We are looking for a talented and motivated Professional Services Engineer to join our dynamic, customer-facing team focused on delivering and implementing custom development and feature enhancements for NICE Actimize Financial Crime Prevention solutions.

This role provides strong exposure to critical financial compliance domains such as AML, Payment Fraud, and Trading Compliance, working with leading financial institutions.

You will be responsible for developing, configuring, and customizing Actimize solutions, collaborating closely with customers to understand business requirements and delivering innovative, scalable solutions.

If you are passionate about solving complex problems, enjoy working with cutting-edge financial technologies, and want to make an impact in the compliance domain, we&rsquo;d love to have you on board.
<h1 class="jobSectionHeader">
How will you make an impact?</h1>
<ul><li>Work closely with customers to understand business and compliance requirements and translate them into technical solutions</li>
<li>Design, develop, configure, and customize Actimize Financial Crime Prevention solutions</li>
<li>Evaluate technical feasibility and propose efficient solution designs</li>
<li>Enhance and configure existing systems using Actimize, SQL, and related technologies</li>
<li>Perform testing, validation, and approval of developed configurations and customizations</li>
<li>Collaborate with SE Leads and team members for solution design and delivery</li>
<li>Conduct root cause analysis and implement corrective actions for technical issues</li>
<li>Participate in peer code reviews and contribute to continuous improvement</li>
<li>Document solutions with clear technical documentation, diagrams, and code comments</li>
<li>Use engineering tools such as configuration management systems, build processes, and debuggers</li>
<li>Ensure timely delivery with a strong sense of ownership, urgency, and prioritization</li>
</ul><h1 class="jobSectionHeader">Have you got what it takes?</h1>
<h3 class="jobSectionHeader">Experience</h3>
<ul><li>2 to 4 years of relevant experience in software development / implementation</li>
</ul><h3 class="jobSectionHeader">Technical Skills</h3>
<ul><li>Hands on experience on Actimize implementations.</li>
<li>Hands on experience in large data handling, SQL.</li>
<li>Excellent debugging skills.</li>
<li>Quick learner, good verbal, and written communication skills</li>
<li>Developing in complex Database environments (Oracle or MsSql or PostgreSQL) .</li>
<li>Problem solving skills, analytical mind with high ability for self-learning are essential</li>
<li>Exposure to application servers, web servers, JavaScript</li>
<li>Exposure to Unix and basic commands.</li>
<li>Understanding of GitHub, deployment using Jenkin pipelines</li>
<li>Analyzes information and deduces conclusions within the wider professional space</li>
<li>Starts to be seen as a professional by his team and peer community</li>
<li>Responsible for developing/configuring feature(s), functionality for an enterprise grade software under guidance</li>
<li>Actively seeks information, and shares knowledge with others</li>
<li>Familiar with coding concepts for ensuring high scalability, multi-user, secured coding</li>
<li>Exposure of containers, GIT</li>
</ul><h3 class="jobSectionHeader">Core Competencies</h3>
<ul><li>Strong problem-solving and analytical skills</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to work in a customer-facing environment</li>
<li>Proactive mindset with a team-oriented approach</li>
<li>Ability to handle multiple priorities in a fast-paced environment</li>
</ul><h3 class="jobSectionHeader">Education</h3>
<ul><li>B.E / B.Tech in Computer Science / Information Technology or related field 

What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
</li>
</ul></div><div>About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Professional Services Engineer, Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

We are seeking a highly skilled Cloud Operations Engineer to join our team. The ideal candidate will possess deep technical expertise in Linux systems, AWS cloud infrastructure, container orchestration platforms, and database administration.

In this role, you will be responsible for designing, implementing, operating, and optimizing complex cloud environments on AWS. You will manage containerized workloads running on Amazon EKS and ECS, maintain production-grade Linux systems and databases, and contribute to the reliability, scalability, and security of our cloud platforms.

This is an excellent opportunity to join a collaborative, engineering-driven organization where technical excellence, innovation, and continuous improvement are highly valued.

How will you make an impact?
<ul>
<li>Design, implement, and operate scalable, secure, and highly available AWS cloud infrastructure leveraging services such as EC2, EKS, ECS, RDS, S3, VPC, Lambda, and IAM.</li>
<li>Drive the reliability and performance of containerized applications by managing Amazon EKS and ECS environments, including cluster operations, networking, scaling, and troubleshooting.</li>
<li>Ensure the stability, security, and efficiency of production Linux environments through system administration, performance tuning, storage management, networking, and incident resolution.</li>
<li>Maintain and optimize relational databases (PostgreSQL, MySQL, Aurora) and NoSQL platforms (DynamoDB, Redis), ensuring high availability, performance, and disaster recovery readiness.</li>
<li>Strengthen the organization's cloud security posture through effective management of IAM, network security controls, secrets management, and compliance best practices.</li>
<li>Enhance platform observability and operational excellence by implementing and improving monitoring, logging, alerting, and performance analytics using CloudWatch, Prometheus, and Grafana.</li>
<li>Take ownership of production incidents by participating in on-call rotations, leading troubleshooting efforts, performing root cause analysis, and driving continuous improvement initiatives.</li>
<li>Partner closely with software engineering, DevOps, and platform teams to improve deployment processes, application reliability, and operational efficiency.</li>
<li>Identify and implement cloud cost optimization opportunities through resource right-sizing, capacity planning, automation, and governance best practices.</li>
</ul>
Have you got what it takes?
<ul>
<li>4&ndash;5 years in a cloud operation, infrastructure engineering, or SRE role with a strong hands-on technical focus</li>
</ul>
AWS Services
<ul>
<li>Deep hands-on experience with core AWS services: EC2, EKS, ECS, RDS/Aurora, S3, VPC, IAM, Lambda, CloudWatch, Route 53, and ALB/NLB</li>
<li>Proven ability to design and troubleshoot complex AWS networking topologies (VPCs, subnets, transit gateways, security groups)</li>
<li>Solid understanding of AWS IAM &mdash; roles, policies, permission boundaries, and cross-account access</li>
</ul>
Container Orchestration
<ul>
<li>Hands-on production experience managing workloads on Amazon EKS and ECS &mdash; cluster lifecycle, node group management, networking (CNI, service mesh basics), and autoscaling</li>
<li>Strong Docker fundamentals: image builds, registries (ECR), multi-stage builds, and container security</li>
</ul>
Linux
<ul>
<li>Strong Linux administration skills: Bash/Python scripting, process and memory management, filesystem and storage operations, kernel parameters, and network diagnostics</li>
<li>Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux)</li>
</ul>
Infrastructure as Code &amp; Configuration Management
<ul>
<li>Proficient in Terraform &mdash; module design, state management, remote backends, and workspace strategies</li>
<li>Hands-on experience with Puppet for configuration management, node classification, and enforcing system state at scale</li>
</ul>
Databases
<ul>
<li>Hands-on experience with relational databases: PostgreSQL, MySQL, or AWS RDS/Aurora &mdash; schema management, query optimisation, replication, backups, and failover</li>
<li>Familiarity with NoSQL databases: DynamoDB, Redis, or MongoDB &mdash; data modelling, performance tuning, and operational monitoring</li>
</ul>
General
<ul>
<li>Familiarity with CI/CD pipelines (GitHub Actions, Jenkins, or AWS CodePipeline)</li>
<li>Experience with observability tooling: CloudWatch, Datadog, Prometheus, or Grafana</li>
</ul><ul><li>Education Level: Bachelor&rsquo;s in computer science/IT preferred (or any engineering field considered) or equivalent.</li>
<li>Certifications: AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certifications.</li>
<li>Ability to work effectively with distributed team</li>
<li>Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key.</li>
<li>Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems</li>
</ul>
What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID: 11293

Reporting to: Director, Cloud Operations CXone, EMEA

Role type: Individual contributor

#LI-Remote</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Cloud Operations Engineer (10PM- 6AM)

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

We are seeking a highly skilled Cloud Operations Engineer to join our team. The ideal candidate will possess deep technical expertise in Linux systems, AWS cloud infrastructure, container orchestration platforms, and database administration.

In this role, you will be responsible for designing, implementing, operating, and optimizing complex cloud environments on AWS. You will manage containerized workloads running on Amazon EKS and ECS, maintain production-grade Linux systems and databases, and contribute to the reliability, scalability, and security of our cloud platforms.

This is an excellent opportunity to join a collaborative, engineering-driven organization where technical excellence, innovation, and continuous improvement are highly valued.

How will you make an impact?
<ul>
<li>Design, implement, and operate scalable, secure, and highly available AWS cloud infrastructure leveraging services such as EC2, EKS, ECS, RDS, S3, VPC, Lambda, and IAM.</li>
<li>Drive the reliability and performance of containerized applications by managing Amazon EKS and ECS environments, including cluster operations, networking, scaling, and troubleshooting.</li>
<li>Ensure the stability, security, and efficiency of production Linux environments through system administration, performance tuning, storage management, networking, and incident resolution.</li>
<li>Maintain and optimize relational databases (PostgreSQL, MySQL, Aurora) and NoSQL platforms (DynamoDB, Redis), ensuring high availability, performance, and disaster recovery readiness.</li>
<li>Strengthen the organization's cloud security posture through effective management of IAM, network security controls, secrets management, and compliance best practices.</li>
<li>Enhance platform observability and operational excellence by implementing and improving monitoring, logging, alerting, and performance analytics using CloudWatch, Prometheus, and Grafana.</li>
<li>Take ownership of production incidents by participating in on-call rotations, leading troubleshooting efforts, performing root cause analysis, and driving continuous improvement initiatives.</li>
<li>Partner closely with software engineering, DevOps, and platform teams to improve deployment processes, application reliability, and operational efficiency.</li>
<li>Identify and implement cloud cost optimization opportunities through resource right-sizing, capacity planning, automation, and governance best practices.</li>
</ul>
Have you got what it takes?
<ul>
<li>4&ndash;5 years in a cloud operation, infrastructure engineering, or SRE role with a strong hands-on technical focus</li>
</ul>
AWS Services
<ul>
<li>Deep hands-on experience with core AWS services: EC2, EKS, ECS, RDS/Aurora, S3, VPC, IAM, Lambda, CloudWatch, Route 53, and ALB/NLB</li>
<li>Proven ability to design and troubleshoot complex AWS networking topologies (VPCs, subnets, transit gateways, security groups)</li>
<li>Solid understanding of AWS IAM &mdash; roles, policies, permission boundaries, and cross-account access</li>
</ul>
Container Orchestration
<ul>
<li>Hands-on production experience managing workloads on Amazon EKS and ECS &mdash; cluster lifecycle, node group management, networking (CNI, service mesh basics), and autoscaling</li>
<li>Strong Docker fundamentals: image builds, registries (ECR), multi-stage builds, and container security</li>
</ul>
Linux
<ul>
<li>Strong Linux administration skills: Bash/Python scripting, process and memory management, filesystem and storage operations, kernel parameters, and network diagnostics</li>
<li>Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux)</li>
</ul>
Infrastructure as Code &amp; Configuration Management
<ul>
<li>Proficient in Terraform &mdash; module design, state management, remote backends, and workspace strategies</li>
<li>Hands-on experience with Puppet for configuration management, node classification, and enforcing system state at scale</li>
</ul>
Databases
<ul>
<li>Hands-on experience with relational databases: PostgreSQL, MySQL, or AWS RDS/Aurora &mdash; schema management, query optimisation, replication, backups, and failover</li>
<li>Familiarity with NoSQL databases: DynamoDB, Redis, or MongoDB &mdash; data modelling, performance tuning, and operational monitoring</li>
</ul>
General
<ul>
<li>Familiarity with CI/CD pipelines (GitHub Actions, Jenkins, or AWS CodePipeline)</li>
<li>Experience with observability tooling: CloudWatch, Datadog, Prometheus, or Grafana</li>
</ul><ul><li>Education Level: Bachelor&rsquo;s in computer science/IT preferred (or any engineering field considered) or equivalent.</li>
<li>Certifications: AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certifications.</li>
<li>Ability to work effectively with distributed team</li>
<li>Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key.</li>
<li>Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems</li>
</ul>
What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID: 11291

Reporting to: Director, Cloud Operations CXone, EMEA

Role type: Individual contributor

#LI-Remote</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Lead Cloud Operations Engineer

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

This position will lead multiple R&amp;D teams that are developing a portfolio of enterprise grade and cloud scale products.

We are looking for someone who is an established R&amp;D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a high-performance R&amp;D team. 


How will you make an impact?

Lead a team of talented engineers &ndash; Dev and QA. Manage all people aspects, such as hiring, reviews, mentoring, promotions, etc.

Own the development and delivery of the components under your team&rsquo;s responsibility

Work with the Product Owner and Software Architect on the planning of the development activities of the product

Act as Scrum Master for the development team

Liaise with the scrum team to promote good work practices &amp; continuous improvement

Work hands-on with your team members on development activities, perform code reviews and ensure high-quality engineering standards are achieved, including Test Automation &amp; Unit testing

Be part of the leadership team, involved in release planning and product strategy

Engineering contact for product defect management and product support questions 


Have you got what it takes?

B.E./B. Tech or M.E./M.Tech in Computer Science, Electronics Engineering OR equivalent

3+ experience managing a team of software engineers, working on enterprise products

13+ years of experience in software engineering with Java

Proven track record of managing software projects to on-time and on-budget delivery

Technological skills and background in software development

Leadership skills - experience in leading, coaching, and motivating people

Excellent communication skills, fluent in English

Demonstrated ability to influence others, especially in sensitive or complex situations

Great initiative; proven ability to tackle projects with a can-do attitude

Comfortable with working in a complex matrix environment

Proven experience in operating within a global environment

Proven experience with working with Agile Scrum teams

Experience with iterative or Agile methodologies and techniques; Scrum approaches to software deliver a plus

Experience in working with Product companies developing enterprise software is a must

AI First Mindset
<ul>
<li>LLM fundamentals (prompting, RAG, embeddings, hallucination control)</li>
ML lifecycle (training deployment<li> monitoring)</li>
<li>NLP basics (intent detection, summarization, sentiment)</li>
<li>AI system design (human-in-loop, guardrails)</li>
</ul>
Leadership with Technical Depth
<ul>
<li>Drive design discussions</li>
<li>Mentor engineers in AI and system design</li>
<li>Balance delivery and innovation</li>
<li>Influence cross-functional teams</li>
<li>Ability to translate problems into AI-driven solutions.</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 


Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 


Requisition ID: 11310 
Reporting into: Senior Director 
Role Type: People Manager</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Tech Manager, CX

Join NiCE and explore 21   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.