Qureos Mentor

NICE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>

So, what&rsquo;s the role all about?

We are looking for a Software Engineer to join our AI Engineering team, focusing on building and operationalizing AI/ML and Generative AI solutions. In this role, you will design and implement robust software systems that enable MLOps and GenAI Ops workflows, ensuring scalable, secure, and efficient deployment of AI models and applications. You will work closely with data scientists, prompt engineers, and cloud specialists to deliver production-grade AI services using Azure AI and AI Foundry.

 How will you make an impact?
<ul>
<li>Design and implement GenAI Ops pipelines for LLM deployment, fine-tuning, and inference optimization.</li>
<li>Automate prompt lifecycle management, versioning, and evaluation.</li>
<li>Integrate Azure AI services and AI Foundry for scalable GenAI solutions.</li>
<li>Build CI/CD workflows for LLM-based applications, including containerization and orchestration.</li>
<li>Implement observability and monitoring for LLM performance, latency, and hallucination detection.</li>
<li>Collaborate with Data Scientists and Prompt Engineers to streamline GenAI workflows.</li>
<li>Ensure compliance with Responsible AI, data privacy, and model governance.</li>
</ul>
Have you got what it takes?
<ul>
<li>Cloud Platforms: Strong experience with Azure AI, Azure ML, and Azure DevOps.</li>
<li>GenAI Tools: Hands-on with AI Foundry, OpenAI/Azure OpenAI APIs, or similar platforms.</li>
<li>Programming: Proficiency in .Net or Python; experience with prompt engineering frameworks.</li>
<li>CI/CD: Familiarity with Azure DevOps pipelines, Docker, Kubernetes.</li>
<li>Monitoring: Knowledge of LLM observability tools and metrics for GenAI (e.g., prompt success rate, token usage).</li>
<li>Understanding of MLOps principles and GenAI Ops best practices.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor&rsquo;s or master&rsquo;s degree in computer science or a related field.</li>
<li>Experience with fine-tuning LLMs and embedding models.</li>
<li>Knowledge of vector databases (e.g., PostgressPGE Vector, Azure Cognitive Search).</li>
<li>Familiarity with RAG (Retrieval-Augmented Generation) architectures.</li>
</ul>
 What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9158 
Reporting into: Tech Manager 
Role Type: Software Engineer 

</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Software Engineer

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

This AI Business Consultant position within the NiCE &ndash; AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. As a seasoned consultant in a technology company like NiCE, you must possess a unique blend of business acumen, subject matter expertise, and technical savvy to deliver significant business impact via our software solutions. This role involves working with multiple broad groups within NiCE and requires proven ability to influence cross-functional teams, both with and without formal authority, within a matrixed organization.

How will you make an impact?
<ul>
<li>Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE self-service and AI solutions.</li>
<li>Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements.</li>
<li>Provide best practice recommendations to design and implement self-service and AI software solutions, ensuring customers fully optimize their business processes and maximize potential.</li>
<li>Collaborate with product development teams to provide feedback and suggest improvements based on cliexnt experiences.</li>
<li>Own and manage senior stakeholder relationships, ensuring active participation and sponsorship throughout the engagement.</li>
<li>Build long-term relationships with customers, becoming a trusted advisor.</li>
<li>Organize and guide application and data consultants through program leadership, acting as the consulting engagement quarterback.</li>
<li>Manage consulting programs with continuous alignment with the entire product implementation program.</li>
<li>Establish and monitor progress toward business success criteria for each product and business unit.</li>
<li>Map business cases into action items and solution designs.</li>
<li>Align launch strategies with use cases and value priorities.</li>
<li>Secure buy-in from different stakeholders (internal and external).</li>
<li>Provide input into technical project plans, ensuring business requirements and best practices are fully captured.</li>
<li>Develop and deliver presentations to demonstrate the value and capabilities of our software solutions.</li>
<li>Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights.</li></ul> 


Have you got what it takes?
<ul>
<li>Bachelor&rsquo;s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.</li>
<li>12+ years of professional experience, with Minimum of 5 years of experience in self-service or AI software domains.</li>
<li>Degree in Business, Information Technology, or a related field preferred.</li>
<li>Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).</li>
<li>Knowledge management expertise.</li>
<li>Experience with generative AI in the customer service domain is a plus.</li>
<li>IVR/Routing/ACD experience preferred.</li>
<li>Experience in business process improvement and customer success.</li>
<li>Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic partnerships.</li>
<li>Led project teams and demonstrated operational performance improvements with significant benefits.</li>
<li>Multi-industry experience preferred.</li>
<li>Excellent verbal, written communication, and presentation skills are a must.</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8714 
Reporting into: Manager, Business Consulting 
Role Type: Individual Contributor</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Specialist Business Consultant

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>

So, what&rsquo;s the role all about?

The Senior Services Engineer position involves delivering expert technical support for the deployment and installation of NICE products. This role focuses on providing high-level assistance during Day 1 of product implementation, ensuring smooth and efficient operations. The GIS (Global Implementation Support) Team collaborates with approved Business Partners (BPs) and NICE engineers to address &ldquo;Day 1&rdquo; support cases. &ldquo;Day 1&rdquo; refers to the period between the start of the project and the system's transition into production. This team is dedicated to resolving issues that arise during this critical phase, ensuring a successful and timely launch. 


How will you make an impact?

Technical Expertise: Serving as a key resource for resolving complex technical issues related to NICE products, utilizing in-depth knowledge of NICE products and associated technologies.
<ul>
<li>Support for Installers and Business Partners: Offering expert support to Business Partners and external installers to facilitate successful product deployments and minimize downtime.</li>
</ul><ul><li>Collaboration with Internal Teams: Working closely with Level 3 support and Research &amp; Development teams to address and resolve high-level technical challenges, contributing to effective problem resolution.</li>
</ul><ul><li>Log Analysis and Action Plans: Conducting detailed analysis of logs to identify issues and develop actionable plans to address them, improving the efficiency of problem resolution.</li>
</ul><ul><li>Communication and Presentation: Participating in meetings with internal and external stakeholders to provide updates on technical issues and action plans, ensuring clear and concise communication.</li>
</ul><ul><li>Ticket Management: Maintaining and managing support tickets within the ServiceNow system, tracking issue progress, ensuring timely resolutions, and documenting relevant information.</li></ul> 


Have you got what it takes?
<ul>
<li>Minimum 4+ years of experience in systems engineering or technical delivery and installation, troubleshooting.</li>
</ul><ul><li>Proven expertise in installing, configuring, and troubleshooting Windows-based environments.</li>
</ul><ul><li>Proven Level 3 diagnosis experience.</li>
</ul><ul><li>Experience administering Windows Servers, including local and domain policies, and web servers.</li>
</ul><ul><li>Strong networking knowledge, including OSI network layers and TCP/IP.</li>
</ul><ul><li>Skilled in troubleshooting and log analysis.</li>
</ul><ul><li>Proficient in working with documentation and extracting relevant data.</li>
</ul><ul><li>Excellent communication and problem-solving skills.</li>
</ul><ul><li>Proven ability to work effectively in a team environment.</li>
</ul><ul><li>High orientation towards customer service.</li>
</ul><ul><li>Ability to quickly learn and adapt to new technologies independently.</li>
</ul><ul><li>Capability to work under pressure and handle shift and weekend schedules.</li></ul> 


You will have an advantage if you also have
<ul>
<li>Experience with VoIP/Telephony systems.</li>
</ul><ul><li>Basic SQL scripting and SQL Server troubleshooting experience.</li>
</ul><ul><li>Knowledge of NICE Recording and Automation solutions (Engage, NTR, APA) and their integration into customer environments.</li>
</ul><ul><li>AWS and Azure Cloud certifications.</li>
</ul><ul><li>Familiarity with network monitoring tools (e.g., Wireshark).</li>
</ul><ul><li>Basic Linux experience.</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 


Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9339 
Reporting into: Tech Manager 
Role Type: Individual Contributor 

</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Services Engineer

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

NiCE provides state-of-the-art enterprise level AI and analytics for all forms of business communications between speech and digital. We are a world class research team developing new algorithms and approaches to help companies with solving critical issues such as identifying their best performing agents, preventing fraud, categorizing customer issues, and determining overall customer satisfaction. If you have interacted with a major contact center in the last decade, it is very likely we have processed your call.

The research group partners with all areas of NiCE&rsquo;s business to scale out the delivery of new technology and AI models to customers around the world that are tailored to their company, industry, and language needs. 


How will you make an impact?
Conduct cutting-edge research and develop advanced NLP algorithms and models.

Build and fine-tune deep learning and machine learning models, with a focus on large language models.

Work closely with internal stakeholders to define model requirements and ensure alignment with business objectives.

Develop AI predictive models and perform data and model accuracy analyses.

Produce and present findings, technical concepts, and model recommendations to both technical and non-technical stakeholders.

Develop and maintain scripts/tools to automate both new model production and updates to existing model packages.

Stay abreast of the latest advancements in data science research and contribute to the development of our knowledge base.

Collaborate with developers to design automation and tool improvements for model building.

Maintain documentation of processes and projects across all supported languages and environments. 


Have you got what it takes?
Master's degree in the field of Computer Science, Technology, Engineering, Math, or equivalent practical experience

Minimum of 4-7 years of data science work experience, including implementing machine learning and NLP models using real-life data.

Experience with Retrieval-Augmented Generation (RAG) pipelines or LLMOps.

Advanced knowledge of statistics and machine learning algorithms.

Proficiency in Python programming and familiarity with R.

Experience with deep learning models and libraries such as PyTorch, TensorFlow, and JAX.

Familiarity with relational databases and query languages (e.g., MSSQL) and basic SQL knowledge.

Hands-on experience with transformer models (BERT, FlanT5, Llama, etc.) and GenAI frameworks (HuggingFace, LangChain, Ollama, etc.).

Experience deploying NLP models in production environments, ensuring scalability and performance using AWS/GCP/Azure

Strong verbal and written communication skills, including effective presentation abilities.

Ability to work independently and as part of a team, demonstrating analytical thinking and problem-solving skills. 


You will have an advantage if you also have:

Expertise with Big Data technologies (e.g., PySpark).

Background in knowledge graphs, graph databases, or GraphRAG architectures.

Understanding of multimodal models (text, audio, vision).

Experience in Customer Experience domains.

Experience with package development and technical writing.

Familiarity with tools like Jira, Confluence, and source control packages and methodology.

Knowledge and interest in foreign languages and linguistics.

Experience working on international, globe-spanning teams and with AWS.

Past participation in a formal research setting.

Experience as part of a software organization. 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 


Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 


Requisition ID: 9338 
Reporting into: Tech Manager 
Role Type: Individual Contributor</div><div> 
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Data Scientist

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

NiCE is seeking a Senior Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NICE&rsquo;s cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE&rsquo;s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it&rsquo;s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE&rsquo;s admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor&rsquo;s degree required</li>
<li>5+ years&rsquo; experience in account/client relationship management</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and &lsquo;think on one&rsquo;s feet&rsquo;</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 


Requisition ID: 9304 
Reporting into: Manager, Customer Success Management 
Role Type: Individual Contributor</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Customer Success Manager

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>

So, what&rsquo;s the role all about?

We are seeking a Senior QA Automation Engineer to join our Big Data team, where we build cutting-edge, AI-driven applications that empower the world&rsquo;s largest financial institutions in the fight against financial crime.

You&rsquo;ll be part of a dynamic group responsible for the analytics and developer experience foundations, enabling software developers, data engineers, and data scientists to deliver scalable, high-quality analytics solutions quickly. In this role, you&rsquo;ll ensure the quality, reliability, and performance of our intelligent cloud-based products through robust automated testing.

How will you make an impact?
<ul>
<li>Design, develop, and maintain automated tests for frontend portal pipelines.</li>
<li>Implement and manage a scalable testing framework to support continuous integration and delivery.</li>
<li>Create test plans, and maintain detailed documentation of testing processes, results, and quality metrics.</li>
<li>Collaborate with developers and product managers to understand system architecture and business requirements.</li>
<li>Participate in requirements analysis, technical reviews, and test planning.</li>
<li>Identify, document, and track defects, drive resolution with development teams.</li>
<li>Monitor production environments, investigate anomalies, and push for timely fixes.</li>
<li>Ensure data health and correctness across systems.</li>
<li>Continuously improve QA processes, tools, and best practices.</li>
<li>Advocate for quality across the development lifecycle.</li>
</ul>
Have you got what it takes?
<ul>
<li>Sc. in Computer Science or related field (or equivalent experience).</li>
<li>5+ years of hands-on programming experience in JavaScript, Python or TypeScript.</li>
<li>Experience with AWS and cloud-native architectures.</li>
<li>Familiarity with unit testing, performance testing, and debugging techniques.</li>
<li>Hands-on experience with automation frameworks like Playwright, Selenium, or equivalent.</li>
<li>Proficiency with Git and collaborative development workflows.</li>
<li>Fast learner with excellent analytical and problem-solving skills.</li>
<li>Strong communication skills and a proactive, ownership-driven mindset.</li>
<li>Passion for building scalable, resilient systems in cloud environments.</li>
<li>Can-doer that can take a task from plan to completion</li>
<li>Team player, excellent communication, and presentation skill</li>
</ul>
What Would Make You Stand Out?
<ul>
<li>Experience with Big Data technologies such as Kafka, Flink, Spark</li>
<li>Exposure to DevOps practices and tools like Jenkins, Terraform</li>
<li>Background in data quality assurance and monitoring</li>
<li>Experience with test management tools such as Jira, X-Ray, or similar</li>
</ul>
What&rsquo;s in it for you?
<ul>
<li>Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</li>
</ul>
Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9316 
Reporting into: Group Lead, Engineering 
Role Type: Individual Contributor
</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Automation Engineer, Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

Here at NICE Public Safety, we provide state of the art solutions for the Public Safety &amp; Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.

The primary focus will be providing expert insight and analysis of complex support and integration issues, escalated by our regional T2/3 support teams. This role will be required to deliver scripts, tooling, documentation, knowledge articles and guidance to the regional teams to reduce the ongoing effort required to support our products.

How will you make an impact?
<ul>
<li>Develop subject matter expertise in our core technologies and services.</li>
<li>Use tools to pull and effectively analyse logs, traces, and other telemetry to determine the root cause of issues.</li>
<li>Ensure sufficient diagnostic data is collected to identify issues.</li>
<li>Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate recurrence of the issue.</li>
<li>Identify, document, and report issues with software, design, reliability, and maintenance issues to the relevant teams, ensuring that they are aware of and are addressing customer expectations.</li>
<li>Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.</li>
<li>Work with Cloud Operations and the development team manager/architects to assign the escalated tasks to the correct teams and resolve such issues</li>
<li>Manage the communications between development teams and regional support.</li>
<li>Proactively pull cases from the queue based upon your skills and abilities, and work cases that are increasingly challenging to develop and sharpen your skills.</li>
</ul>
Have you got what it takes?
<ul>
<li>Strong 4-7 years of experience in Advanced technical support</li>
<li>Excellent technical and analytical skills.</li>
<li>Experience and in-depth knowledge of data handling and MS SQL.</li>
<li>Experience of Programming or Advanced Scripting (C#, PowerShell, etc.)</li>
<li>Experience querying API&rsquo;s (REST, SOAP) and processing the output.</li>
<li>Experience working on Production and Test customer systems.</li>
<li>Exposure to SOA applications and services.</li>
<li>Exposure to commercial cloud providers (Ideally Azure, others considered)</li>
<li>Efficient, effective, and respectful communication skills both with customers and within internal departments.</li>
<li>Must be a good listener, able to identify and validate assumptions.</li>
<li>Should be able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.</li>
<li>Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.</li>
<li>Multi-tasking and time-management to prioritise and switch between varied tasks.</li>
</ul>
What&rsquo;s in it for you?
<ul>
<li>Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</li>
</ul>
Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9314 
Reporting into: Tech Manager 
Role Type: Individual Contributor</div><div> 
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Advanced Technical Support Engineer

Join NICE Actimize and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.