Qureos Mentor

NICE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div> 

So, what&rsquo;s the role all about?

We are seeking a Technical Support Engineer (Advanced) to work with an innovative product launching in an area new to cloud services. You will be responsible for providing expert insights into complex support and integration issues, building knowledge assets, and collaborating cross-functionally to ensure superior product support.

How will you make an impact?
<ul><li>Analyze and resolve complex technical issues escalated by regional Tier 2 support team.</li></ul>
<ul><li>Use telemetry, logs, and traces to determine root cause and implement corrective actions.</li></ul>
<ul><li>Deliver scripts, tooling, and documentation to enable regional team.</li></ul>
<ul><li>Collaborate with Engineering, R&amp;D, and Cloud Operations on product improvements.</li></ul>
<ul><li>Write and maintain knowledge base articles and troubleshooting guides.</li></ul>
<ul><li>Work on test and production systems to replicate and diagnose issues.</li></ul>
<ul><li>Proactively pull and solve challenging cases to enhance team capability.</li></ul>

Have you got what it takes?
<ul><li>2-4 years of experience in cloud technical support.</li></ul>
<ul><li>Strong understanding of data handling and MS SQL.</li></ul>
<ul><li>Experience in scripting or programming (e.g., C#, PowerShell).</li></ul>
<ul><li>Proficiency in querying APIs (REST, SOAP).</li></ul>
<ul><li>Exposure to SOA and commercial cloud platforms (especially Azure).</li></ul>
<ul><li>Excellent analytical, troubleshooting, and communication skills.</li></ul>

 You will have an advantage if you also have:
<ul>
<li>Scripting knowledge in Shell, PowerShell, or Python.</li>
</ul><ul><li>Understanding of containerization (Docker) and orchestration (Kubernetes).</li>
</ul><ul><li>ITIL Foundation certification or working knowledge of ITIL processes.</li>
<li>Exposure to CI/CD pipelines and DevOps practices.</li>
</ul>
What&rsquo;s in it for you?
<ul>
<li>Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</li></ul> 


Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8470 
Reporting into: Technical Manager /Director of Engineering 
Role Type: Individual Contributor 

</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Technical Support Engineer

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

This is an exciting Senior Specialist Business consultant position within the NiCE &ndash; AI Center of Excellence Organization that is focused on delivery excellence and driving increased adoption and bottom-line ROI from our portfolio of AI solutions. Specifically, this role is focused on Intelligent Virtual Assistants (IVAs), Natural Language Understanding (NLU), and Interaction Analytics technologies. We are looking for a highly skilled and proactive IVA and NLU Model Implementation &amp; Optimization Specialist to join our team. In this role, you will be responsible for ensuring the optimal performance and continuous enhancement of our customer&rsquo;s IVAs and NLU models.

The ideal candidate also brings a strong mix of data processing and analytics experience to be positioned strongly to help support customers through Contact Center digital transformations. As a consultant in a technology company such as NiCE, one must possess a unique blend of business and technical savvy to lead our customers to achieve bottom line impact via the business insights that can be derived via NiCE solutions. Candidates should be well experienced to act as a leading voice in maturing our customer&rsquo;s business processes via guidance and insights rooted strongly in data. 


How will you make an impact?
<ul>
<li>IVA Implementation &amp; Optimization: Implement, monitor, and maintain the health and functionality of our Intelligent Virtual Assistants.</li>
<li>NLU Model Optimization: Continuously assess and optimize NLU models for improved understanding, accuracy, and efficiency in processing and responding to user queries.</li>
<li>Data Analysis: Analyze IVA containment performance data, user interactions, and feedback to identify areas for improvement and develop data-driven optimization strategies.</li>
<li>Leverage Interaction Analytics for insights into continuous improvement opportunities for the IVA</li>
<li>Testing and Quality Assurance: Conduct thorough testing and quality assurance to identify and rectify any system bugs, inconsistencies, or performance bottlenecks.</li>
<li>Collaboration: Collaborate closely with cross-functional teams, including developers, consultants, data scientists, and product managers, to implement optimization strategies and updates.</li>
<li>Design, develop, deploy, and maintain a suite of &lsquo;automated&rsquo; / &lsquo;repeatable&rsquo; BI solutions consisting of numerous dashboards, scorecards and other reports and visualizations.</li>
<li>Able to communicate complex analysis and insights to various stakeholders inside and outside of analytical teams.</li>
<li>Handle tough data challenges &amp; technical problems as they arise.</li>
<li>Develop presentations and present recommendations to Business Consultants and NiCE Customers including functional operating teams.</li>
<li>Create continuous improvement programs to achieve financial goals via NiCE solutions.</li>
</ul>
Have you got what it takes ?
<ul>
<li>Total 8+ years and relevant 3+ years experience in Contact Center Industry, strong knowledge of contact center KPIs.</li>
<li>Proven experience in implementing, maintaining and optimizing Intelligent Virtual Assistants (IVAs) and NLU models, preferably in a professional capacity.</li>
<li>Deep Experience analyzing and deriving insights from interaction analytics data.</li>
<li>Strong proficiency in programming languages, particularly Python.</li>
<li>Experience with Groovy, JavaScript, Regex, CSS, JSON preferred.</li>
<li>Exceptional understanding of NLU concepts, Natural Language Processing (NLP), and IVA development.</li>
<li>Strong Familiarity with IVA development platforms, conversational design, and NLU tools.</li>
<li>Proven record of working with Business Consulting teams, direct Consulting experience a plus</li>
<li>Strong technical background and experience in large complex enterprise systems</li>
<li>Advanced Excel, SQL experience</li>
<li>Advanced skills developing reports and dashboards using tools such as Python, Power BI, or Tableau</li>
<li>Ability to work successfully with clients and business partners directly.</li>
<li>Proven record in training, guiding resources through complex software solutions</li>
<li>Excellent problem-solving ability in high pressure situations</li>
<li>Domain experience with contact center IVR &amp; Routing; Workforce Management; Performance Management; Back Office Management; Process Automation (Robotics); or Quality Management solutions a plus</li>
<li>Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, or related analytical field of study (advanced degree preferred)- or related experience.</li>
</ul>
What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 


Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 


Requisition ID: 8730 
Reporting into: Manager , Business Consulting 
Role Type: Individual Contributor</div><div> 
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Specialist Business Consultant (AI)

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
What&rsquo;s the role all about?

You will be a key contributor to developing a multi-region, multi-tenant SaaS product. You will collaborate with the core R&amp;D team, using technologies like .NET/C#, AWS, and Data to build scalable, high-performance products within a cloud-first, microservices-driven environment.

How will you make an impact?
<ul>
<li>Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams.</li>
<li>Ensure that architectural concepts are consistently implemented across the product.</li>
<li>Act as a product expert within R&amp;D, understanding the product&rsquo;s requirements and its market positioning.</li>
<li>Work closely with cross-functional teams (Product Managers, Sales, Customer Support, and Services) to ensure successful product delivery.</li>
</ul>
Key Responsibilities:
<ul>
<li>Lead the design and implementation of software features in alignment with product specifications and adhere to High-Level Design (HLD) and Low-Level Design (LLD) standards.</li>
<li>Lead the development of scalable, multi-tenant SaaS solutions.</li>
<li>Collaborate with Product Management, R&amp;D, UX, and DevOps teams to deliver seamless, end-to-end solutions.</li>
<li>Advocate for and implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency and product quality.</li>
<li>Mentor junior engineers, share knowledge, and promote best practices within the team.</li>
<li>Assist in solving complex technical problems and enhance product functionality through innovative solutions.</li>
<li>Conduct code reviews to ensure adherence to design principles and maintain high-quality standards.</li>
<li>Plan and execute unit testing to verify functionality and ensure automation coverage.</li>
<li>Contribute to the ongoing support of software features, ensuring complete quality coverage and responsiveness to any issues during the software lifecycle.</li>
</ul>
Qualifications &amp; Experience:
<ul>
<li>Bachelor&rsquo;s or master&rsquo;s degree in computer science, Electronics Engineering, or a related field from a reputed institute.</li>
<li>More than 11 years of experience in software development with a strong focus on backend technologies and a track record of delivering complex projects.</li>
<li>Expertise in C#, .NET for back-end development. Angular, Javascript, Typescript experience is an added advantage.</li>
<li>Experience in developing high-performance, highly available, and scalable systems.</li>
<li>Working knowledge of RESTful APIs</li>
<li>Solid understanding of scalable and microservices architectures, performance optimization, and secure coding practices.</li>
<li>Exceptional problem-solving skills and the ability to work on multiple concurrent projects.</li>
<li>Experience working with public cloud platforms like AWS (preferred), Azure, and GCP.</li>
<li>Proficiency in developing solutions that leverage both SQL and NoSQL databases.</li>
<li>Hands-on experience with Continuous Integration and Delivery (CI/CD) practices using tools like Docker, Kubernetes, and other modern pipelines.</li>
</ul>
What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 


Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:8759 
Reporting into: Tech Manager, Engineering, CX 
Role Type: Individual Contributor</div><div> 
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Specialist Software Engineer (Dot Net, AWS)

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

 A Senior Specialist BI developer is responsible for working on development of Dashboards &amp; Reports for various domains. Here's an overview of what you might expect in a job description for this role.

How will you make an impact?
<ul>
<li>Understand business requirements and translate them into technical implementation.</li>
<li>High accountability of delivering planned work</li>
<li>Create and maintain positive and productive working relationships across teams.</li>
<li>Mentor other team members</li>
</ul>
Have you got what it takes?
<ul>
<li>Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute</li>
<li>12+ years of software development experience</li>
<li>Working experience in atleast of the following BI tools &ndash; MicroStrategy, Clearview, Power BI.</li>
</ul><ul><li>Proven expertise in Designing and Developing BI Reports and Dashboards using any BI tool</li>
<li>Strong analytical &amp; troubleshooting skills.</li>
<li>Proven ability to design and develop complex reporting solutions</li>
<li>Strong SQL skills with experience in query optimization &amp; SQL designing.</li>
<li>Strong Data modelling concepts</li>
<li>Knowledge of working on Snowflake DB</li>
<li>Knowledge on Report Automation, DevOps and Cloud deployments.</li>
<li>Knowledge about Agile methodologies and experience in managing teams in Scrum Framework.</li></ul> 


You will have an advantage if you also have:
<ul>
<li>Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc</li>
<li>Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins.</li>
</ul>
What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at iis a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8750 
Reporting into: Tech Manager 
Role Type: Individual Contributor</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Specialist Software Engineer

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
What&rsquo;s the role all about?

You will be a key contributor to developing a multi-region, multi-tenant SaaS product. You will collaborate with the core R&amp;D team, using technologies like .NET/C#, AWS, and Data to build scalable, high-performance products within a cloud-first, microservices-driven environment.

How will you make an impact?
<ul>
<li>Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams.</li>
<li>Ensure that architectural concepts are consistently implemented across the product.</li>
<li>Act as a product expert within R&amp;D, understanding the product&rsquo;s requirements and its market positioning.</li>
<li>Work closely with cross-functional teams (Product Managers, Sales, Customer Support, and Services) to ensure successful product delivery.</li>
</ul>
Key Responsibilities:
<ul>
<li>Design and implement software features in alignment with product specifications and adhere to High-Level Design (HLD) and Low-Level Design (LLD) standards.</li>
<li>Contribute to the development of scalable, multi-tenant SaaS solutions.</li>
<li>Collaborate with Product Management, R&amp;D, UX, and DevOps teams to deliver seamless, end-to-end solutions.</li>
<li>Advocate for and implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency and product quality.</li>
<li>Mentor junior engineers, share knowledge, and promote best practices within the team.</li>
<li>Assist in solving complex technical problems and enhance product functionality through innovative solutions.</li>
<li>Conduct code reviews to ensure adherence to design principles and maintain high-quality standards.</li>
<li>Plan and execute unit testing to verify functionality and ensure automation coverage.</li>
<li>Contribute to the ongoing support of software features, ensuring complete quality coverage and responsiveness to any issues during the software lifecycle.</li>
</ul>
Qualifications &amp; Experience:
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Electronics Engineering, or a related field from a reputed institute.</li>
<li>5-8 years of experience in software development with a strong focus on backend technologies and a track record of delivering complex projects.</li>
<li>Expertise in C#, .NET for back-end development. Angular, Javascript, Typescript experience is an added advantage.</li>
<li>Experience in developing high-performance, highly available, and scalable systems.</li>
<li>Working knowledge of RESTful APIs</li>
<li>Solid understanding of scalable and microservices architectures, performance optimization, and secure coding practices.</li>
<li>Exceptional problem-solving skills and the ability to work on multiple concurrent projects.</li>
<li>Experience working with public cloud platforms like AWS (preferred), Azure, and GCP.</li>
<li>Proficiency in developing solutions that leverage both SQL and NoSQL databases.</li>
<li>Hands-on experience with Continuous Integration and Delivery (CI/CD) practices using tools like Docker, Kubernetes, and other modern pipelines.</li>
</ul>
What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 


Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8760 
Reporting into: Tech Manager, Engineering, CX 
Role Type: Individual Contributor</div><div> 
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Software Engineer (Dot Net, AWS)

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>

So, what&rsquo;s the role all about?

NiCE is seeking a Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NiCE&rsquo;s cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE&rsquo;s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it&rsquo;s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE&rsquo;s admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor&rsquo;s degree required</li>
<li>2+ years&rsquo; experience in account/client relationship management. Will consider four years successful teaching background at the high school or college level</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and &lsquo;think on one&rsquo;s feet&rsquo;</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel up to 25% within the US</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 


Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8580 
Reporting into: Director, Customer Success, VRS 
Role Type: Individual Contributor</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Customer Success Manager

Join NICE Actimize and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.