Qureos Mentor

NICOLET NATIONAL BANK

<div><div>At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.<br>
<br>
The <b>Universal Banker I</b> plays a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet&rsquo;s culture, values, and commitment to an exceptional customer experience.<br>
<br>
In this role, you provide efficient, accurate teller services; deliver strong customer service across all channels; educate customers on digital tools; and proactively identify financial needs to recommend appropriate solutions. You also play a critical role in referring customers to Personal Bankers and lending specialists for deposit accounts, consumer loans, home equity loans, and credit cards. You help sustain branch performance through relationship‑building, needs‑based referrals, operational accuracy, and compliance excellence.<br>
<br>
<b>As a Universal Banker I, you will:</b><br>
<b>Customer Experience &amp; Relationship Building:</b></div>
<ul><li>Provide welcoming and professional service across in‑person, phone, and digital channels.</li>
<li>Engage customers in needs‑based conversations to understand goals and introduce appropriate solutions.</li>
<li>Deliver prompt assistance for routine servicing inquiries; escalate or refer as needed.</li>
<li>Build trust by following through on requests and ensuring customers feel valued.</li>
<li>Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.</li>
</ul>
<div></div><div><b>Teller Operations &amp; Cash Management:</b></div>
<ul><li>Accurately process deposits, withdrawals, loan payments, transfers, cashier&rsquo;s checks, and other transactions.</li>
<li>Maintain proper cash handling, dual‑control procedures, balancing routines, and vault/ATM support as assigned.</li>
<li>Identify suspicious activity, follow fraud‑prevention steps, and escalate concerns promptly.</li>
</ul>
<div></div><div><b>Customer Referrals &amp; Product Education:</b></div>
<ul><li>Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.</li>
<li>Educate customers on digital tools such as mobile banking, online banking, and e‑statements.</li>
<li>Support achievement of branch sales and referral goals through disciplined engagement and follow‑up.</li>
</ul>
<div></div><div><b>Problem Resolution &amp; Support:</b></div>
<ul><li>Research and resolve routine issues such as transaction discrepancies, fee questions, and debit‑card concerns within authority.</li>
<li>Escalate more complex servicing matters to Personal Bankers or leadership.</li>
</ul>
<div></div><div><b>Operational Excellence, Risk &amp; Compliance:</b></div>
<ul><li>Adhere to operational standards, security practices, and regulatory requirements including BSA/AML, KYC, OFAC, Reg CC, and Reg E.</li>
<li>Protect customer data, ensure confidentiality, and follow documentation procedures.</li>
<li>Maintain audit‑ready accuracy in all teller work and branch support tasks.</li>
</ul>
<div></div><div><b>Team Collaboration &amp; Community Engagement:</b></div>
<ul><li>Participate in daily huddles and collaborate with team members to meet branch goals.</li>
<li>Support community outreach efforts and represent Nicolet in local engagement activities.</li>
<li>Assist with branch operations needs such as supplies, scheduling coverage, or special projects.</li>
</ul>
<div></div><div><b>General:</b></div>
<ul><li>Uphold Nicolet&rsquo;s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.</li>
<li>Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet&rsquo;s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.</li>
<li>Performs all other duties as assigned.</li>
</ul>
<div><br>
<b>Qualifications:</b></div>
<ul><li>High school diploma or equivalent required.</li>
<li>1+ years of cash‑handling and customer‑service experience required.</li>
<li>Prior banking or retail financial‑services experience preferred.</li>
<li>Strong customer‑service, communication, and interpersonal skills.</li>
<li>Accuracy, attention to detail, and strong cash‑handling discipline.</li>
<li>Ability to identify customer needs and confidently make referrals.</li>
<li>Working knowledge of deposit products, digital tools, and basic banking services.</li>
<li>Ability to manage multiple tasks in a fast‑paced environment.</li>
<li>Proficiency with banking systems, digital platforms, and Microsoft Office.</li>
</ul><div><b>Pay Range</b>: $20 - 23/hr.</div>
<div></div><div><div><b>Benefits:</b></div>
<ul><li>Medical, Dental, Vision, &amp; Life Insurance</li>
<li>401(k) with a company match</li>
<li>PTO &amp; 11 1/2 Paid Holidays</li>
</ul>
</div><div><br>
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.<br>
<br>
<i>Equal Opportunity Employer/Veterans/Disabled</i></div></div>

Universal Banker I

<div><div><div>At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.</div>
<div></div><div><div>The <b>Enterprise Application Delivery &amp; Support Manager</b> leads the delivery, lifecycle management, support, and continuous improvement of Nicolet's enterprise application portfolio. Serving as a hands-on player-coach, this role provides leadership across application delivery, platform administration, operational support, and vendor-managed services.</div>
<div>The manager is accountable for application health, reliability, supportability, security, and modernization, ensuring enterprise applications align with business objectives, technology standards, and regulatory requirements. Working closely with product owners, architecture, infrastructure, cybersecurity, development teams, and business partners, this role drives application lifecycle management, delivery governance, operational excellence, and service performance while developing a high-performing support and administration team.</div>
</div>
<div></div><div><b>As an Enterprise Application Delivery and Support Manager, you will:</b></div>
<h2 class="jobSectionHeader"><b>Application Delivery &amp; Lifecycle Management</b></h2>
<ul><li>Lead the end-to-end lifecycle of enterprise applications, including implementation, enhancement, support, modernization, and retirement.</li>
<li>Partner with business and technical stakeholders to establish application roadmaps, delivery priorities, and investment plans.</li>
<li>Lead delivery planning, backlog management, release coordination, and major technology initiatives.</li>
<li>Balance enhancement requests, operational support, technical debt remediation, compliance requirements, and strategic initiatives.</li>
<li>Drive modernization, automation, optimization, and continuous improvement efforts.</li>
<li>Ensure appropriate application ownership, documentation, operational readiness, and support transitions.</li>
<li>Contribute directly to complex initiatives, issue resolution, vendor engagements, and cross-functional technology projects.</li>
</ul><div>Application Support &amp; Service Governance</div>
<ul><li>Lead teams responsible for application administration, Tier 2 support, vendor coordination, and operational support activities.</li>
<li>Establish support governance, operational standards, escalation procedures, and service expectations across the application portfolio.</li>
<li>Monitor application availability, service performance, support trends, and operational health metrics.</li>
<li>Drive incident, problem, change, and release management practices in partnership with service management teams.</li>
<li>Facilitate root cause analysis efforts and ensure corrective actions are implemented and tracked to completion.</li>
<li>Continually improve support processes, knowledge management, automation opportunities, and user experience.</li>
<li>Ensure application support models remain scalable, sustainable, and aligned with business needs.</li>
</ul><div>Platform &amp; Vendor Management</div>
<ul><li>Ensure applications align with enterprise architecture standards, security requirements, and technology strategy.</li>
<li>Drive governance for platform configurations, integrations, upgrades, and releases.</li>
<li>Manage relationships with vendors, implementation partners, and managed service providers.</li>
<li>Oversee vendor performance, licensing, renewals, contracts, and support agreements.</li>
<li>Evaluate platform capabilities, vendor roadmaps, and optimization opportunities.</li>
<li>Support budgeting, forecasting, portfolio rationalization, and technology investment decisions.</li>
</ul><h2 class="jobSectionHeader"><b>Risk, Security &amp; Compliance</b></h2>
<ul><li>Ensure applications operate in accordance with security standards, regulatory requirements, and internal policies.</li>
<li>Partner with cybersecurity, risk, compliance, and audit teams to address findings and mitigate risk.</li>
<li>Maintain required documentation, operational procedures, and disaster recovery capabilities.</li>
<li>Support audits, examinations, risk assessments, and remediation activities.</li>
<li>Monitor and coordinate resolution of vulnerabilities, technology risks, and compliance issues.</li>
</ul><h2 class="jobSectionHeader"><b>Team Leadership &amp; Coaching</b></h2>
<ul><li>Serve as a player-coach for application administrators, analysts, support professionals, and technical specialists.</li>
<li>Provide leadership, mentoring, and professional development while remaining actively engaged in delivery and operational activities.</li>
<li>Develop team capabilities in application management, service management, troubleshooting, and vendor management.</li>
<li>Foster a culture of accountability, ownership, collaboration, customer service, and continuous improvement.</li>
<li>Establish clear roles, responsibilities, performance expectations, and operational standards.</li>
<li>Uphold Nicolet&rsquo;s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.</li>
<li>Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet&rsquo;s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.</li>
<li>Performs all other duties as assigned.</li>
</ul>
<div></div><div><b>Supervisory Responsibilities:</b></div>
<ul><li>Directly supervise the Application Support, and System Administrator Teams in accordance with Nicolet&rsquo;s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, mentoring and development planning; rewarding and disciplining employees; addressing complaints and resolving problems.</li>
</ul>
<div></div><div><b>Qualifications:</b></div>
<div></div><div><b>Required Qualifications</b></div>
<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or related field.</li>
<li>8+ years of progressive technology leadership experience with responsibility for enterprise applications, business systems, cloud networking, or application support functions.</li>
<li>5+ years of people leadership experience managing technical teams, or application support organizations.</li>
<li>Experience leading enterprise application portfolios, SaaS platforms, and third-party vendor relationships.</li>
<li>Experience implementing Agile, Kanban, Scrum, or hybrid work management frameworks.</li>
<li>Strong understanding of application lifecycle management, service management, and operational support practices.</li>
<li>Experience managing budgets, technology investments, and vendor contracts.</li>
<li>Excellent communication, stakeholder management, and executive presentation skills.</li>
<li><div>Must be able to work fully in-office</div>
</li></ul><div></div><div><b>Preferred Qualifications</b></div>
<ul><li>Experience within financial services, banking, credit unions, insurance, or other highly regulated industries.</li>
<li>Knowledge of core banking platforms, enterprise content management platforms, workflow automation, cloud infrastructure, CRM platforms, data platforms, and enterprise integration technologies. e.g. Fiserv, Salesforce, ServiceNow, Microsoft, and Snowflake.</li>
<li>Experience with ITIL, Agile, Lean, or related service management and delivery methodologies.</li>
<li>Familiarity with cloud-based application platforms, cybersecurity practices, and regulatory requirements relevant to financial institutions.</li>
<li>Professional certifications such as Certified Scrum Master (CSM), SAFe Agilist, PMP, ITIL, or related credentials</li>
</ul>
<div></div><div><b>Benefits:</b></div>
<ul><li>Medical, Dental, Vision, &amp; Life Insurance</li>
<li>401(k) with a company match</li>
<li>PTO &amp; 11 1/2 Paid Holidays</li>
</ul>
<div></div><div>The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.</div>
<div><i>Equal Opportunity Employer/Veterans/Disabled</i></div></div></div>

Enterprise Application Delivery and Support Manager

<div><div><div>At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.</div>
<div><br>
The <b>Universal Banker I</b> plays a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet&rsquo;s culture, values, and commitment to an exceptional customer experience.<br>
<br>
In this role, you provide efficient, accurate teller services; deliver strong customer service across all channels; educate customers on digital tools; and proactively identify financial needs to recommend appropriate solutions. You also play a critical role in referring customers to Personal Bankers and lending specialists for deposit accounts, consumer loans, home equity loans, and credit cards. You help sustain branch performance through relationship‑building, needs‑based referrals, operational accuracy, and compliance excellence.</div>
<div></div><div><b>This position is eligible for a $500 sign on bonus.</b></div>
<div><br>
<b>As a Universal Banker I, you will:</b><br>
<b>Customer Experience &amp; Relationship Building:</b></div>
<ul><li>Provide welcoming and professional service across in‑person, phone, and digital channels.</li>
<li>Engage customers in needs‑based conversations to understand goals and introduce appropriate solutions.</li>
<li>Deliver prompt assistance for routine servicing inquiries; escalate or refer as needed.</li>
<li>Build trust by following through on requests and ensuring customers feel valued.</li>
<li>Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.</li>
</ul>
<div></div><div><b>Teller Operations &amp; Cash Management:</b></div>
<ul><li>Accurately process deposits, withdrawals, loan payments, transfers, cashier&rsquo;s checks, and other transactions.</li>
<li>Maintain proper cash handling, dual‑control procedures, balancing routines, and vault/ATM support as assigned.</li>
<li>Identify suspicious activity, follow fraud‑prevention steps, and escalate concerns promptly.</li>
</ul>
<div></div><div><b>Customer Referrals &amp; Product Education:</b></div>
<ul><li>Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.</li>
<li>Educate customers on digital tools such as mobile banking, online banking, and e‑statements.</li>
<li>Support achievement of branch sales and referral goals through disciplined engagement and follow‑up.</li>
</ul>
<div></div><div><b>Problem Resolution &amp; Support:</b></div>
<ul><li>Research and resolve routine issues such as transaction discrepancies, fee questions, and debit‑card concerns within authority.</li>
<li>Escalate more complex servicing matters to Personal Bankers or leadership.</li>
</ul>
<div></div><div><b>Operational Excellence, Risk &amp; Compliance:</b></div>
<ul><li>Adhere to operational standards, security practices, and regulatory requirements including BSA/AML, KYC, OFAC, Reg CC, and Reg E.</li>
<li>Protect customer data, ensure confidentiality, and follow documentation procedures.</li>
<li>Maintain audit‑ready accuracy in all teller work and branch support tasks.</li>
</ul>
<div></div><div><b>Team Collaboration &amp; Community Engagement:</b></div>
<ul><li>Participate in daily huddles and collaborate with team members to meet branch goals.</li>
<li>Support community outreach efforts and represent Nicolet in local engagement activities.</li>
<li>Assist with branch operations needs such as supplies, scheduling coverage, or special projects.</li>
</ul>
<div></div><div><b>General:</b></div>
<ul><li>Uphold Nicolet&rsquo;s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.</li>
<li>Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet&rsquo;s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.</li>
<li>Performs all other duties as assigned.</li>
</ul>
<div><br>
<b>Qualifications:</b></div>
<ul><li>High school diploma or equivalent required.</li>
<li>1+ years of cash‑handling and customer‑service experience required.</li>
<li>Prior banking or retail financial‑services experience preferred.</li>
<li>Strong customer‑service, communication, and interpersonal skills.</li>
<li>Accuracy, attention to detail, and strong cash‑handling discipline.</li>
<li>Ability to identify customer needs and confidently make referrals.</li>
<li>Working knowledge of deposit products, digital tools, and basic banking services.</li>
<li>Ability to manage multiple tasks in a fast‑paced environment.</li>
<li>Proficiency with banking systems, digital platforms, and Microsoft Office.</li>
</ul>
<div></div><div><div><b>Benefits:</b></div>
<ul><li>Medical, Dental, Vision, &amp; Life Insurance</li>
<li>401(k) with a company match</li>
<li>PTO &amp; 11 1/2 Paid Holidays</li>
</ul>
</div><div><br>
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.<br>
<br>
<i>Equal Opportunity Employer/Veterans/Disabled</i></div></div></div>

Universal Banker I (Teller)

Join NICOLET NATIONAL BANK and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NICOLET NATIONAL BANK

About Company

Universal Banker I

Enterprise Application Delivery and Support Manager

Universal Banker I (Teller)