Qureos Mentor

nineDots.io

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 Join a leading tech provider in Bahrain as a Tech Solutions Presales Engineer, creating innovative, client-specific solutions that combine in-house capabilities with partner technologies. You&rsquo;ll work directly with enterprise customers across multiple sectors from financial services to government designing robust communication and network solutions that drive business performance.
 
 
 
 
 
 
 
 This is a hands-on, solutions-driven role. You&rsquo;ll work alongside sales teams to assess client needs, scope technical requirements, and build proposals that win business. You&rsquo;ll liaise with technology vendors, negotiate on commercial terms, and integrate partner products with core services to deliver end-to-end solutions.
 
 
 
 
 
 
 
 
 The Role:
 
 
 
 As Presales Engineer, you&rsquo;ll act as the go-to technical advisor for enterprise sales opportunities. From the first requirement discussion to final proposal hand-off, you&rsquo;ll design and cost solutions that align with client needs and organisational capabilities. You&rsquo;ll stay ahead of market trends, contribute to productisation initiatives, and ensure that your solutions are both technically sound and commercially competitive.
 
 
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
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 Assessing customer requirements with sales teams and designing customised IP network solutions.
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 Preparing and presenting comprehensive technical and commercial proposals.
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 Liaising with OEMs, distributors, and technology partners to build integrated solutions.
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 Negotiating with vendors to obtain competitive quotations based on Bill of Materials.
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 Advising on and contributing to complex, high-value bids.
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 Supporting productisation by identifying scalable, repeatable solutions.
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 Preparing profitability and customer information sheets for won deals.
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 Staying up-to-date with new technologies and solutions in the market to enhance offerings.
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 What You&rsquo;ll Need to Succeed:
 
 
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 Bachelor&rsquo;s degree in engineering.
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 4&ndash;7 years&rsquo; experience in a high-tech product/solution environment, with at least 4 recent years in the tech sector.
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 Proven experience in presales and solution design in a tech environment.
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 Core expertise in designing IP networks, with a focus on wireline technologies and solid understanding of carrier wireless.
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 Knowledge of carrier routing, MPLS topologies, AToM, SDWAN, EVPNs, Metro-E, FTTx, SDH, DWDM, and legacy transmission.
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 Certification: CCNP or higher.
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 Strong communication skills and the ability to work with multiple stakeholders.
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 Priority will be given to bilingual (Arabic &amp; English) candidates.
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 Must be able to obtain an approved security reference check from security authorities in Bahrain.
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 </ul>
 
 
 
 
 
 
 
 What&rsquo;s in It for You:
 
 
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 Competitive salary + annual bonus.
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 Opportunity to design impactful solutions for major enterprise clients.
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 Work with leading global technology partners.
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 Be a subject matter expert in a fast-evolving tech environment.
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 Directly contribute to revenue growth through winning proposals.
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 Next Steps:
 
 
 
 If you have the technical expertise and commercial acumen to design enterprise-grade tech solutions, we&rsquo;d love to hear from you. Send your CV or get in touch in confidence to learn more.
 
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Tech Solutions Presales Engineer

<div>
 
 Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you&rsquo;ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.
 
 
 
 
 
 This is a hands-on leadership role with real impact. You&rsquo;ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you&rsquo;ll be the bridge between customers, technical teams, and senior management when it matters most.
 
 
 
 
 
 
 The Role:
 
 
 
 As SMC Manager, you&rsquo;ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You&rsquo;ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.
 
 
 
 
 
 You&rsquo;ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you&rsquo;ll keep the team running smoothly and services performing at their best.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 &bull; Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.
 
 
 &bull; Monitoring infrastructure across voice, data, internet, and enterprise platforms.
 
 
 &bull; Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.
 
 
 &bull; Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.
 
 
 &bull; Maintaining accurate incident logs, metrics, and performance reports.
 
 
 &bull; Supporting change management by reviewing planned changes and assessing risk.
 
 
 &bull; Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.
 
 
 &bull; Driving continuous improvement in monitoring, escalation, and resolution processes.
 
 
 
 
 
 
 What You&rsquo;ll Need to Succeed:
 
 
 
 &bull; 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.
 
 
 &bull; Strong incident handling, escalation management, and SLA tracking skills.
 
 
 &bull; Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).
 
 
 &bull; Background in tech operations, ISP, or managed services.
 
 
 &bull; ITIL Foundation (mandatory); ITIL Intermediate/Expert a plus.
 
 
 &bull; Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).
 
 
 &bull; Excellent communication and leadership skills, with the ability to work under pressure.
 
 
 &bull; Bilingual (Arabic &amp; English) preferred, but strong non-Arabic speakers will also be considered.
 
 
 
 
 
 
 What&rsquo;s in It for You:
 
 
 
 &bull; Key leadership role in a mission-critical operations team.
 
 
 &bull; Competitive salary + annual bonus (based on performance).
 
 
 &bull; Opportunity to work at the center of enterprise tech service delivery.
 
 
 &bull; Lead and develop a skilled technical team in a collaborative environment.
 
 
 &bull; Influence processes and service assurance strategies at scale.
 
 
 
 
 
 
 Next Steps:
 
 
 
 If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we&rsquo;d love to hear from you. Send your CV or get in touch in confidence to learn more.
 
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Service Management Center Manager

Join nineDots.io and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

nineDots.io

ABOUT_COMPANY

Tech Solutions Presales Engineer

Service Management Center Manager