Urwah Admin

NineSol Technologies

Primary Purpose:The (CSR)/ Email Marketing Executive is responsible for executing daily activities and addressing client service concerns. This involves handling inbound and outbound calls, as well as managing email correspondence. The CSR plays a key role in improving client persistency and satisfaction by acting as the primary point of contact within sales offices, agencies, and employers.Essential Duties and Responsibilities:Below is a summary of the essential functions for this role. Other duties, both major and minor, may be assigned as necessary. Responsibilities may evolve over time.Answer inbound calls, manage email correspondence, and conduct outbound follow-ups. Some outbound calls will be required.Resolve service issues effectively, including inquiries related to claims, billing, eligibility, licensing, commissions, web access, retention, and other customer service needs.Provide a highly personalized experience to Employers, Brokers, and members by educating them about coverage, available resources, and tools.Demonstrate urgency and commitment to achieving goals, influencing the organization to meet or exceed customer expectations.Clearly explain technical product features in an easy-to-understand manner.Maintain a thorough understanding of workflows and business processes to successfully execute the service strategy.Identify opportunities for process improvements and collaborate with managers and internal teams to implement changes.Consistently meet or exceed individual and team performance goals aimed at improving lapse rates and enhancing service quality.Assist in creating, scheduling, and sending email communications to clients, prospects, and members to enhance customer engagement and retention.Monitor email campaign performance, including open rates, click-through rates, and responses, and provide feedback to optimize future campaigns.Work closely with the marketing team to ensure email content aligns with customer needs and brand messaging.Conduct follow-up email campaigns to re-engage inactive clients or remind them of upcoming deadlines or opportunities.Maintain and segment email lists, ensuring they are up-to-date and relevant to the specific target audience for each campaign.Track email responses and service inquiries generated from marketing campaigns, providing feedback to the team for continuous improvement.Required Skills and Competencies:The qualifications listed below represent the knowledge, skills, and abilities required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Associate or Bachelor's degree preferred.Strong verbal and written communication skills.Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).Experience Level : 3 to 5 yearsDesired Skills:Prior experience in the industry is a plus.Advanced customer service skills, with the ability to handle a variety of callers professionally and maintain strong interpersonal relationships.Ability to analyze complex, time-sensitive information from multiple sources, make informed decisions based on data, and communicate the necessary actions clearly to a broad audience.High initiative, sound judgment, and self-motivation.Strong organizational and time management skills, with the ability to work under pressure and meet deadlines.A team-oriented mindset, with the ability to provide guidance on processes, procedures, and products.Openness to receiving constructive feedback and making continuous improvements.FULL TIME ONSITE JOB ( Night Shift)Males are encouraged to apply.Job Type: Full-timeWork Location: In person

CSR/ Marketing Executive

We are seeking a strategic and analytical Product Manager with a strong background in managing products with a focus on Pay-Per-Click (PPC) advertising, particularly within Google Ads and TROAS (Target Return on Ad Spend). This role requires an individual who can bridge the gap between product development and marketing, optimizing ad campaigns to ensure our products achieve strong returns and market reach.Key ResponsibilitiesProduct Strategy and Roadmap DevelopmentDefine and execute the product roadmap in alignment with the company's vision and market demands.Conduct market research and competitor analysis to identify trends and areas of growth.PPC Campaign ManagementManage and optimize Google Ads campaigns to drive product visibility and sales.Analyze PPC campaign data to adjust strategies, increase click-through rates, and reduce cost per acquisition.Utilize TROAS metrics to continuously improve ad performance, ensuring an optimal return on ad spend.Cross-functional CollaborationCollaborate with development, design, and marketing teams to ensure product updates align with PPC and SEO strategies.Coordinate with PPC specialists and digital marketing teams to leverage insights for improved ad targeting and audience segmentation.Performance Monitoring and AnalysisMonitor key performance metrics and use data to guide decision-making and product adjustments.Generate insights from analytics to continuously improve campaign performance and product features.Report on PPC effectiveness and product performance, making recommendations for future growth and optimization.Customer Insights and FeedbackGather user feedback to refine the product and ensure it meets customer expectations.Use customer data and feedback loops to prioritize product updates and feature requests.Budget Management and AllocationOversee and allocate PPC budget efficiently across campaigns to maximize product exposure within allocated spend.Provide financial projections and ensure all product management decisions align with ROI targets.RequirementsExperience: Proven experience in product management with a focus on digital advertising, PPC campaigns, and Google Ads.Knowledge of TROAS: Expertise in optimizing for target return on ad spend (TROAS) and other performance metrics.Analytical Skills: Strong data analysis skills with experience in tools like Google Analytics, Google Ads, and other PPC management tools.Communication: Excellent verbal and written communication skills with the ability to clearly communicate strategy and goals to cross-functional teams.Technical Skills: Familiarity with web analytics, A/B testing, and campaign optimization tools.Preferred QualificationsEducation: Bachelor's degree in Marketing, Business, or a related field.Tools: Proficiency in Excel and Google Analytics; knowledge of additional performance marketing tools is a plus.Mindset: Strategic thinker who is proactive, self-driven, and passionate about delivering high-performing products.BenefitsCompetitive salaryProfessional development opportunitiesFlexible working hoursJob Type: Full-timeWork Location: In person

Product Manager/PPC

Job Title: Backend DeveloperJob Type: Full-timeLocation: [Location]Department: Engineering/DevelopmentAbout the Role:We are seeking a highly skilled Backend Developer to join our development team. As a Backend Developer, you will be responsible for designing, building, and maintaining scalable, robust, and high-performance server-side applications. You will collaborate with front-end developers, product managers, and other stakeholders to implement application features and ensure seamless integration with various systems.Key Responsibilities:<ul><li>Develop and maintain server-side logic using modern programming languages (e.g., Python, Java, Node.js, Ruby).</li><li>Design, implement, and manage APIs (REST, GraphQL) to support front-end services.</li><li>Work with databases such as MySQL, PostgreSQL, MongoDB, or others to store and retrieve data efficiently.</li><li>Optimize application performance for speed and scalability.</li><li>Ensure the security of the backend systems, managing authentication, authorization, and data protection.</li><li>Collaborate with DevOps and cloud engineers to deploy and monitor backend services on cloud platforms (e.g., AWS, Azure, Google Cloud).</li><li>Integrate third-party services and APIs as required by the project.</li><li>Write and maintain technical documentation for backend services.</li><li>Work closely with front-end developers to ensure smooth integration between the client and server sides.</li><li>Debug, troubleshoot, and improve existing applications and codebases.</li></ul>Requirements:<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience).</li><li>Proven experience as a Backend Developer or similar role.</li><li>Proficiency in backend languages (e.g., Python, Java, Node.js, Ruby, PHP).</li><li>Strong understanding of web technologies such as HTTP, WebSockets, and related concepts.</li><li>Experience with database design and management (SQL and NoSQL).</li><li>Knowledge of security best practices (e.g., SSL, CORS, OAuth).</li><li>Familiarity with version control systems (e.g., Git).</li><li>Experience with cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes) is a plus.</li><li>Excellent problem-solving skills and ability to work in a team environment.</li></ul>Preferred Qualifications:<ul><li>Experience with microservices architecture.</li><li>Familiarity with CI/CD pipelines.</li><li>Understanding of caching mechanisms (e.g., Redis, Memcached).</li><li>Experience with test-driven development and writing unit/integration tests.</li></ul>Benefits:<ul><li>Competitive salary.</li><li>Professional development opportunities.</li><li>Paid time off and holidays.</li></ul>Job Type: Full-timeWork Location: In person

Backend Developer

Join NineSol Technologies and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NineSol Technologies

About Company

CSR/ Marketing Executive

Product Manager/PPC

Backend Developer