Qureos Mentor

Ninja 🥷🏽 نينجا

<div>
 We are looking for an experienced
 
 Order Care Leader
 
 to join our Last Mile team. The role is responsible for leading a team of Rider Care Agents and ensuring the delivery of high-quality support to riders. The ideal candidate will oversee daily operations, resolve escalations, improve processes, and drive initiatives that enhance the overall rider experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and support a team of Rider Care Agents to deliver excellent rider support.
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 <li>
 Oversee daily rider care operations, including inquiries, escalations, and issue resolution.
 </li>
 <li>
 Collaborate with cross-functional teams to improve processes and rider experience.
 </li>
 <li>
 Analyze rider feedback and operational data to identify improvement opportunities.
 </li>
 <li>
 Develop and deliver training programs for Rider Care Agents.
 </li>
 <li>
 Promote a culture of continuous improvement and high performance within the team
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, or a related field.
 </li>
 <li>
 Previous experience in customer service, support operations, or a similar role.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 Ability to analyze data and generate insights to improve operations.
 </li>
 </ul>
</div>

Order Care Leader

<div>
 
 Ground Operation Specialist - Ninja
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Schedule and conduct daily visits to monitor the performance of stores and collection points associated with captains
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 <li>
 Ensure that newly onboarded captains are effectively trained in accordance with Ninja's operational standards
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 <li>
 Regularly inspect the captain waiting area/workspace to ensure compliance with safety and quality standards
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 Monitoring and improving captain performance with a focus on key operational areas such as on-time delivery, uniform compliance, accurate form submission, and proper issue escalation to ground supervisors. Ensuring captains meet delivery timelines, adhere to dress code standards, and follow reporting protocols is essential for maintaining service quality and operational efficiency
 </li>
 <li>
 Record captain performance based on trip completion and track achievement of daily delivery goals, and to report issues, area of improvement of the delivery journey to the responsible party
 </li>
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 Reporting all captains issues
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Associate's degree in Logistics, Supply Chain Management, or a related field preferred
 </li>
 <li>
 1-2 years of experience in ground operations or logistics support
 </li>
 <li>
 Strong organizational and time management skills
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 Excellent communication skills, both verbal and written
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 <li>
 Ability to work collaboratively within a team and under minimal supervision
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 <li>
 Basic proficiency in logistics software and Microsoft Office Suite
 </li>
 </ul>
</div>

Ground Operation Specialist

<div>
 As an
 
 HR Coordinator
 
 at Ninja, you will support the Human Resources team in delivering efficient and effective HR operations. You will assist with recruitment, employee records, HR processes, and day-to-day administrative tasks while helping ensure a positive employee experience across the organization.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assist in coordinating the recruitment process, including posting job openings, scheduling interviews, and communicating with candidates.
 </li>
 <li>
 Maintain and update employee records, ensuring all HR documentation is accurate and organized.
 </li>
 <li>
 Support onboarding activities for new employees, including preparing documentation and coordinating orientation sessions.
 </li>
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 Assist employees with HR-related inquiries regarding policies, procedures, and benefits.
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 Coordinate HR activities such as training sessions, meetings, and internal communications.
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 Track employee attendance, leave records, and other HR data as required.
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 Ensure compliance with company policies and relevant labor regulations.
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 Collaborate with different departments to support HR initiatives and improve employee engagement.
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 Assist with preparing HR reports and maintaining HR systems and databases
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Previous experience in an HR or administrative role is preferred.
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Ability to handle confidential information with professionalism and discretion.
 </li>
 <li>
 Proficiency in Microsoft Office and HR systems or databases.
 </li>
 <li>
 Strong attention to detail and problem-solving skills.
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 </ul>
</div>

HR Coordinator

<div>
 We are looking for a
 
 Logistics Finance Specialist
 
 to join our growing operations team and support the financial processes related to logistics suppliers and freelance captains.
 
 
 This role plays a key part in ensuring
 
 accurate settlements, smooth payment operations, and financial reconciliation across logistics operations
 
 .
 
 
 You will work closely with
 
 Operations, Finance, and Vendor teams
 
 to maintain accurate financial records and ensure timely payments.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and review supplier and logistics settlement reports
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 <li>
 Reconcile supplier invoices with operational data and system records
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 <li>
 Manage freelancer and captain payment settlements
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 Monitor captain wallet balances and process adjustments or deductions when required
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 Investigate and resolve payment discrepancies and financial issues
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 Validate and process logistics-related invoices
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 Coordinate with Finance to ensure accurate and timely payment cycles
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 Support financial reporting, reconciliation, and operational finance controls
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Finance, Accounting, or related field
 </li>
 <li>
 2-4 years of experience in Finance Operations, Settlements, or Logistics Finance
 </li>
 <li>
 Experience with reconciliation, settlements, and invoice validation
 </li>
 <li>
 Strong Excel skills and ability to work with large operational datasets
 </li>
 <li>
 High attention to detail and strong analytical skills
 </li>
 <li>
 Experience working with logistics, delivery platforms, or marketplace operations is a plus
 </li>
 </ul>
</div>

Logistics Finance Operations Specialist

<div>
 We are looking for a Stock Control Supervisor to oversee inventory accuracy and ensure stock integrity within our Distribution Center. The successful candidate will manage inventory transactions, lead cycle counts, investigate discrepancies, and work closely with cross-functional teams to support efficient warehouse operations and maintain optimal product availability.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Supervise inventory control operations and daily warehouse stock activities.
 </li>
 <li>
 Ensure inventory accuracy through cycle counts, audits, and reconciliations.
 </li>
 <li>
 Investigate and resolve inventory discrepancies.
 </li>
 <li>
 Maintain accurate inventory records in WMS/ERP systems.
 </li>
 <li>
 Monitor inventory levels and coordinate with warehouse teams to prevent shortages or overstock.
 </li>
 <li>
 Prepare inventory reports and track key inventory KPIs.
 </li>
 <li>
 Ensure proper stock organization, bin labeling, and FIFO implementation.
 </li>
 <li>
 Train and support inventory staff while ensuring compliance with safety standards.
 </li>
 <li>
 Support internal and external inventory audits.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain, Logistics, Business, or related field.
 </li>
 <li>
 3+ years of experience in inventory management or warehouse supervision.
 </li>
 <li>
 Experience with cycle counts, stock audits, and inventory accuracy improvement.
 </li>
 <li>
 Knowledge of Warehouse Management Systems (WMS).
 </li>
 <li>
 Strong leadership and analytical skills.
 </li>
 </ul>
</div>

Stock Controller Supervisor