Urwah Admin

Nissan

<div>Location: Giza, 6th of October City 
 
Work Arrangement: Onsite 
 
Degree Level: Bachelors 
 
Preferred Degree: relevant engineering degree 
 
Shape the Future of Mobility at Nissan - Launch Your Career, Drive Innovation: 
 
At Nissan, we're not just building cars, we're revolutionizing mobility. We're a global leader with a heritage of innovation, and we're searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.
 
 
Learn more about Nissan's future here: https://www.youtube.com/watch?v=M8diaXXdtJI 
 
We are looking for a highly skilled Manufacturing Manager to join our team and lead the full spectrum of manufacturing operations across all production shops. The ideal candidate will ensure efficient, safe, and high-quality production processes while driving continuous improvement, cost optimization, and strong cross-functional collaboration. This role plays a key part in executing the company's strategic direction and supporting the long-term success of the Manufacturing (MFG) function. 
 
Main Responsibilities 
 
Leadership &amp; Operational Excellence 
<ul><li>
Lead the Manufacturing Engineering team to ensure efficient, safe, and high-quality operations across all production shops.</li><li>
Translate General Manager strategies into actionable plans aligned with QCTM pillars.</li><li>
Maintain effective communication and workflow between Manufacturing and all internal/external stakeholders.</li></ul> 

Performance Analysis &amp; Continuous Improvement 
<ul><li>
Assess departmental performance, identify issues, and implement corrective actions.</li><li>
Drive cost-reduction initiatives across all manufacturing areas.</li><li>
Develop and manage future-state (&quot;WANT TO BE&quot;) scenarios to support long-term Manufacturing strategy.</li></ul> 

Reporting &amp; Technical Documentation 
<ul><li>
Prepare high-level management reports and detailed technical documentation to support informed decision-making.</li></ul> 

Project &amp; Model Launch Management 
<ul><li>
Oversee activities for new projects and manage manufacturing phases of new model launches.</li></ul> 

Budget &amp; Resource Management 
<ul><li>
Manage Manufacturing budget, including headcount, overtime, and material costs, ensuring alignment with financial targets.</li></ul> 

Safety, Environment &amp; Workplace Organization 
<ul><li>
Ensure full compliance with 5S and OHS standards to maintain a clean, safe, and efficient work environment.</li></ul> 

Who We're Looking for: 
<ul><li>
Bachelor's degree in manufacturing, Mechanical, Industrial, or related Engineering field.</li><li>
10 years of experience in automotive manufacturing process management.</li><li>
Strong knowledge of quality and environmental standards such as ISO 9001 and ISO 14001.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work effectively within cross-functional and cross-cultural teams.</li><li>
Strong problem-solving, leadership, and team-building capabilities.</li><li>
Fluent in English and Arabic</li><li>
Proficient user of Microsoft Office tools (Excel, Word, PowerPoint).</li><li>
Strong drive to achieve results and deliver continuous improvement.</li></ul> 

Explore more here: https://www.nissanglobal.com/EN/COMPANY/LIFE_AT_NISSAN/ 
 
Fuel your career with innovation and purpose by joining Nissan, a company dedicated to enriching other's lives. 
 
Giza Egypt</div>

Manufacturing Manager

<div>At Nissan, we're not just building cars, we're revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fueled by dedicated minds, crafting and delivering innovation since 1933. For over 90 years, our core belief in doing what others don't, has driven innovation and excitement for our customers, shaping Nissan into the business it is today. We are not just a company - we're a movement, pushing boundaries and embracing the spirit of &quot;Defy Ordinary&quot;. 
 
We are now looking for a DND and Training Manager, to join Nissan in Saudi Arabia to lead NKSA development and optimization of Nissan's dealer network in Saudi Arabia to ensure coverage, compliance with corporate standards, and improved customer experience. Additionally, manage essential training activities, logistics and reporting for dealer staff development. 
 
In this role you will: 
 
Dealer Network Development (80%) 
<ul><li>
Conduct network capacity analysis and competitive landscape studies to define optimal dealer coverage and performance targets.</li><li>
Develop and implement dealer network strategy aligned with NKSA mid- and long-term business plans.</li><li>
Plan and execute network expansion projects, including new dealer appointments and relocations.</li><li>
Oversee dealer facility renovations and migrations, ensuring compliance with Nissan Corporate Identity (CI) standards.</li><li>
Perform CI audits and enforce compliance across all dealer facilities.</li><li>
Evaluate dealer financials, investment proposals, and profitability improvement plans.</li><li>
Monitor and enforce dealership standards and processes for sales and aftersales, driving operational excellence and customer satisfaction.</li><li>
Lead dealer performance reviews using scorecards and KPIs, identifying gaps and implementing corrective actions.</li><li>
Collaborate with cross-functional teams to ensure network transformation projects are delivered on time and within budget.</li></ul> 

Training &amp; Operations (20%) 
<ul><li>
Maintain training records and certification tracking for dealer staff.</li><li>
Generate training reports and dashboards for management review.</li><li>
Support Training operations, training logistics, communications and reporting.</li></ul> 
Operating environment involves dealer visits, showrooms, and training facilities. Frequent interaction with NKSA DND &amp; CQ Team, Aftersales, Sales &amp; Marketing teams, NSC/Dealer teams. Requires frequent travel across KSA and occasional regional trips. 
 
Budget responsibilities: Controlling, tracking, and monitoring network development and training budgets; authorizing related expenditures; generating reports, setting goals, and collaborating with leadership to meet company objectives. 
 
What we are looking for: 
<ul><li>
Education: Bachelor's degree required,</li><li>
Experience: Minimum 5 years in automotive distribution, with strong DND background; experience in KSA/GCC preferred.</li><li>
Skills: Project management, Dealer network strategy and planning, Sales &amp; Aftersales operations, Training coordination and LMS management.</li><li>
Languages: English (required), Arabic (preferred).</li><li>
Technical: MS Office (Excel, PowerPoint), Power BI, Salesforce.</li><li>
Driver's License: Required.</li></ul> 
At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members. 
 
Saudi Arabia</div>

DND & Training Manager

<div>Job Title Social &amp; Retail Marketing Manager
 
 
Department Marketing 
 
Function Marketing 
 
Legal Entity NMEF 
 
Location Dubai (UAE) 
 
Level Manager EVP-6 
 
Direct Manager Retail Marketing, Social &amp; Media Deputy General Manager 
 
Manager's Manager Marketing General Manager 
 
PURPOSE / DETAILS OF THE JOB 
 
This role is critical in the development of the regional Retailer Marketing Strategy, setting priorities and activities that directly result in increased showroom traffic and retail sales. A key goal for this position will be to ensure each dealer has a robust and integrated marketing plan that best complements Tier 1 marketing plans. While working on uplifting the regional Social Media Operations including the regional partner's performance As the Social &amp; Retail Marketing Manager, you will be responsible for driving brand visibility, engagement and conversion across digital and retail touchpoints. You will lead the development and execution of social media Always-On, influencer collaborations and retail marketing initiatives that align with Nissan's regional strategy and deliver measurable results across the region but also ensure partners have robust plans to complement Tier 1 marketing plans. 
 
Main tasks and responsibilities (Including team management if any):
 
<ul><li>Retail Marketing:<ul><li>
Ensuring integrated approach to NMEF/NSC communications</li><li>
Streamlining NSC marketing plans alignment with NMEF BP planning
</li><li>Coordination, approval, support and governance of NSC Marketing activities
</li><li>Market Visits to promote efficiencies for both NMEF and NSC in activity and budget
</li><li>Adhoc Projects to promote sustained profitability at NSC; eg. Run-Out / Recovery plans, local activations, Tier2 and Tier3
</li><li>Progression of: Retail Marketing Guidelines, Regional Quaterly Outlook, Retail M&amp;S Meetings</li><li>
Co-Op fund management &amp; ensuring of budgets being planned and spent in due time</li><li>
Drive footfall and conversion at dealerships through seasonal/tactical campaigns;</li><li>
Ensure visibility on performance and spend per market to report internally in monthly PRMs</li></ul></li></ul><ul><li> 
Social media technical and marketing craft:<ul><li>
Manage regional Social Media channels (Meta, TikTok, YouTube, Snap etc) to grow audience engagement and reachHighly analytical and strong understanding of platform performance metrics through the use of our social tool</li><li>
Constant knowledge &amp; learning in the latest trends/features of all platforms and liaise with partners and creative agencies to ensure best-in-class content and performance Provide direction and relevant insights to guide social media efforts and integrated marketing communications planning</li><li>
Monitor Nissan competition in social and be aware of market changes and developments</li><li>
Responsible to ensure regional social media strategy is cascaded and aligned with all partners to ensure consistent communication across Nissan;</li><li>
Audit all partners' social media pages to ensure guidelines are adhered to, tone of voice respected &amp; the brand is represented correctly and consistently</li><li>
Ensure learnings on social media performance, trends and sentiment are taken into account and studied to guide decision-making and optimize standard</li></ul></li></ul><ul><li> 
Internal Integration:<ul><li>
Ensure that all parties (within NMEF Marcomm) are strategically aligned across all platforms to deliver the best social marketing solutions</li><li>
Be the point of contact when it comes to everything social internally and with all our partners to satisfy NMEF ambition on owning Brand Love</li><li>
Close coordination with the Retail manager to ensure the right synergies are built and all partners are up-to speed with Social</li><li>
Coordinate with CMM, Sales &amp; PR on both Retail and Social to ensure all adheres to the brand is aligned</li></ul></li></ul> 

BACKGROUND &amp; SKILLS REQUIRED 
 
Background &amp; Experience (years) 
 
Specific technical skills 
<ul><li>
8 - 10 yrs experience</li><li>
Experience in the Middle East</li><li>
Previous experience in Automotive is preferred with a focus in Marketing specifically on Social</li><li>
Strong understanding of the region and cultural triggers</li><li>
Experience managing agencies and budgets</li><li>
Data-driven, creative and organized</li><li>
Good communication and presentation skills</li><li>
Knowledge in paid media specifically on Social - how to read media plans, KPIs and how to allocate the right budgets based on the different platforms</li><li>
MS Office, mainly PPT &amp; Excel (advance)
</li><li>Knowledge in lead management</li><li>
Knowledge in project management</li><li>
Experience in managing social tools</li></ul> 
Experience in analysing, AB testing and generating findings to improve current approach 
 
Minimum Education 
<ul><li>
Bachelor's degree in marketing communications
</li></ul> 
Language Requirements
 
 
Fluent in Business English; Arabic speaker is required 
 
Dubai United Arab Emirates</div>

Social Media And Retail Marketing Manager

<div>Job Title Section Manager - Regional Customer Contact Center 
 
Department Customer Excellence - (CQ) 
 
Function Section Manager RCCC 
 
Legal Entity NMEF 
 
Location Dubai, UAE 
 
Level EVP - 7 
 
Direct Manager DGM - Customer Quality 
 
Manager's Manager DGM - Customer Quality 
 
Functional Reporting GM - Customer Excellence 
 
Mission &amp; Main Objectives 
<ul><li>
Supervise outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience for NISSAN and INFINITI customers</li><li>
Ensuring resolution of customer concerns following defined NMEF - NSC comnplaints management and escalation processes;</li><li>
Track, escalate and manage Connected Car Services (CCS) complaints and issues</li><li>
Problem solving resource and support in coordination with related NMEF / I-ME and NSC functions</li><li>
Support Voice of Customer issues such as tracking and resolution of Hot Alert Cases</li><li>
Develop, update agent scripts / messages to conform with relevant customer communications directive from NISSAN and INFINITI</li><li>
Relay related customer inquiries to respective RBU's / NSC in case of out of region inquiries; and to respective NMEF functions such as Sales, Aftersales, and other business opportunity related inquries</li><li>
Monitor and deliver (if necessary) brand, product, and process related training for RCCC agents</li></ul> 

Main tasks and responsibilities (Scope : tasks related to both NISSAN and INFINITI) 
<ul><li>
Design and manage the complaints management and escalation process internally and across the NSCs</li><li>
Manage the RCCC team performance and daily operations, headcount planning and scheduling, achievement of related KPIS and reports; manage agent training needs;</li><li>
Managing RCCC agent operation Quality such as agent suc as team leader daily performance, priorities, validate quality reports and listening to agent calls, keep track fo daily received cases; and manage agent and NSC queries</li><li>
Prepare management reports relative to call center performance and operational improvements</li><li>
Design, manage and submit various performance reports explaining the results of all customer requests / complaints handled in relation to the agreed KPI for each market.</li><li>
Lead the call center agents for cross-functional support from various departments involved in the problem resolution process</li><li>
Administer Sales Force utilization for RCCC which indclude creation of reporting templates, managing users, system training, process mapping, dashboard creation and report generation</li><li>
Monitor QVOC tool for hot alerts and pending cases</li><li>
Keep track and update RCCC knowledge files for reference</li><li>
Handle and support all related CCS cases, escalate as required through the prescribed CCS escalation channel, generate CCS related reports, and attend regular meetings with SDSM and related functions involved with CCS</li><li>
Attend Regional calls to identify best ideas to enhance RCCC operational performance</li><li>
Implement new technology tools, processes, or workflows to enhance efficiency and customer experience</li></ul> 

Country Specifics
 
 
NISSAN : NMEF markets 
 
INFINITI : I-ME Markets 
 
KPIs 
<ul><li>
Case resolution</li><li>
Case closure</li><li>
Hot alert closure</li><li>
Case closure satisfaction</li></ul> 

BACKGROUND &amp; SKILLS REQUIRED 
 
Background &amp; Experience (years) 
 
Specific technical skills 
<ul><li>
Automotive, Call Center Operations or CRM background;</li><li>
Arabic speaker;</li><li>
Leadership experience in previous role and advantage</li><li>
Competency in various software applications (Salesforce, excel, ppt)</li></ul> 

Behavioural Competencies Required
 
<ul><li>Emphathetical and Customer service oriented</li><li>
Able to work with multiple cross functional team</li><li>
Team Management</li><li>
Results driven</li></ul> 
Dubai United Arab Emirates</div>

Section Manager - Regional Customer Contact Center

Join Nissan and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nissan

ABOUT_COMPANY

Manufacturing Manager

DND & Training Manager

Social Media And Retail Marketing Manager

Section Manager - Regional Customer Contact Center