Urwah Admin

Nissan

<div>Job Description 
 
At Nissan, we're not just building cars, we're revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fueled by dedicated minds, crafting and delivering innovation since 1933. For over 90 years, our core belief in doing what others don't, has driven innovation and excitement for our customers, shaping Nissan into the business it is today. We are not just a company - we're a movement, pushing boundaries and embracing the spirit of &quot;Defy Ordinary&quot;. 
 
We are now looking for a Manager, Aftersales Field Force B2B to join Nissan in Saudi Arabia, who will play a crucial role in supporting the achievement of Nissan's Aftersales Objectives in KSA and is required to work closely with several stakeholders within the Nissan organization as well as its Dealer partners in KSA. 
 
In this role you will: 
<ul><li>
Lead Nissan aftersales business growth in all verticals (Fleet &amp; Government, IRF and Commodities, etc) in all assigned dealers</li><li>
Consult and support Nissan Dealers in adopting plans to maximize customer satisfaction, revenues, and profits through fleet and IRF channel.</li><li>
Ensure customer satisfaction and the achievement of the main KPIs (Sales and Customer Satisfaction)</li><li>
Be the main source of competitive information in the assigned markets through extensive GEMBA (field) visits to Dealers locations, competitor aftersales facilities, IRF, fleet and government customers.</li><li>
Achieve assigned channel sales objectives (parts, oil, battery, accessories, others).</li><li>
Focus on service KPIs for assigned Dealer (Customer Satisfaction, Fleet Service Retention, Parts/CPRO, P/UIO Fleet).</li><li>
Support the implementation of the yearly Business Plan BP with NSCs and follow up the progress on all elements.</li><li>
Support the development and implementation of targeted effective aftersales incentive programs.</li><li>
Support Dealer to improve fleet and government aftersales revenues along with Retention.</li><li>
Plan and hold dealer periodic visits to ensure actions implementation and business operations.</li><li>
Hold periodic (monthly and quarterly) review meetings with dealers to discuss business performance and set of actions - if needed.</li></ul> 

Project Execution: 
<ul><li>
Coordinate the implementation and on-ground execution of the Projects with all stakeholders, internally and externally</li><li>
On time completion</li><li>
Right level of quality</li></ul> 

Data &amp; CRM: 
<ul><li>
Set and implement initiatives to ensure availability, accuracy, and accessibility of Service database in Salesforce in coordination with relevant stakeholders</li><li>
Database completeness and accuracy</li></ul> 

Communication and working relationship: 
 
The job requires effective relationships with: 
<ul><li>
NKSA Aftersales, CX, Sales and Marketing teams</li><li>
KSA dealerships' aftersales management and team</li></ul> 

Framework, boundaries, and decision making: 
<ul><li>
The job requires to secure relevant functional involvement, input and cross-functional alignment on projects as needed.</li></ul> 

KPIs: 
<ul><li>
Service Retention: Fleet Service Retention</li><li>
Parts Sales Revenue: Gross sales &amp; channel sales (P/CPRO and P/UIO) through Fleet and IRF channel</li><li>
Accessory &amp; Commodity Sales: NGMO, Batteries and VA sales - Fleet and IRF.</li><li>
Special Projects: Deliverables</li></ul> 

What we are looking for: 
<ul><li>
Bachelor's degree in engineering, sales, marketing or Equivalent.</li><li>
At least 8 years work experience in automotive aftersales business in the GCC/ME:</li><li>
Track record of success in managing aftersales operation</li><li>
Automotive Aftersales Business and Operations Management (Service &amp; Parts)</li><li>
KSA Market and B2B/B2C customer mindset experience</li><li>
Customer Satisfaction</li><li>
PDCA Management</li><li>
Automotive Technical Knowledge</li><li>
Confident using MS Office (mainly Excel and PowerPoint)</li><li>
Excellent communication skills in English and Arabic required</li></ul> 
At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members. 
 
Saudi Arabia</div>

Manager, Aftersales Field Force B2B - KSA

Main tasks and responsibilities (Including team management if any): <ul> <li> Technical Training <ul> <li>Train and certify NSC technical trainers on Global Nissan Service Technician Education Programs (N-STEP), and ensure each NSC has suitably qualified trainers to deliver local training.</li> <li>Localise, update and deliver new model technical training, Train-The-Trainer (TTT) to Technical Trainers or directly to frontline.</li> <li>Work with regional and global teams to ensure training materials are available and updated to suit local technology and equipment specifications.</li> <li>Conduct frequent technical training needs analysis in the market.</li> <li>Design and develop new training material (Instructor-Led, e-Learning or Virtual Classroom Training) to close identified skills and knowledge gaps in the region.</li> <li>Deliver Electric Vehicle (EV) and New Energy Vehicle (NEV) technical training and certification in the region and ensure NSC have the right level of knowledge and skills to service and repair NEVs.</li> <li>Enhance own knowledge and skills by participating in Master Trainer TTT offered at Regional and Global level.</li> </ul> </li> </ul> <ul> <li> Service &amp; Parts (Non-Technial) Training <ul> <li>Train and certify NSC non-technical trainers on Global Nissan Sales &amp; Service Way (NSSW), Global Nissan Service Advisor Program (G-NSAP) and ensure each NSC has suitably qualified trainers to deliver local training.</li> <li>Localise plan and deliver new model product training, Train-The-Trainer (TTT) to Non-Technical trainers or directly to frontline.</li> <li>Conduct frequent non-technical training needs analysis in the NMEF markets.</li> <li>In addition to global training programs, design, develop and implement new Service Advisor and Service Manager training programs (TTT or directly) to close knowledge and skills gaps and enhance</li> </ul> </li> </ul> <ul> <li> Administrative <ul> <li>Ensure all training materials are available and reasonably up-to-date on the Learner Management System.</li> <li>Ensure all NSCs are competent in usage of the LMS to manage training delivery and records.</li> <li>Manage training KPIs and ensure compliance with Global, Regional and Local Certification requirements and alignment with company business strategy.</li> <li>Maintain all aspects of the Reagonal Training Centre e.g tools, equipments, vehicles, training resources to ensure all resources are ready for training when required.</li> <li>Develop regional training plan and cascade with NSCs and ensure NSCs adhere to NMEF annual training plans to maintain correct level of certification.</li> <li>Generate monthly training and certification status reports and share with applicable stakeholers e.g. NSC, NMEF, Regional and Global as required.</li> <li>Appointment and management of external training providers and ensure services, materials and all activities by providers activities meet the required quality levels and in-line with company strategy.</li> <li>Research and implement new training enhancement strategies e.g. AI integration to training and development, to ensure training offered by NMEF is modern, effective and enhances company business strategy.</li> <li>Conduct regular meetings with NSC training managers to provide guidance and support on issues of training delivery and management.</li> <li>Responsible to maintain and upkeep training centre in relation to 5S, usage, tools and equipment, vehicles and other training resources.</li> <li>Lead organisation of regional training events including Skills Contests, New Model TTT, etc.</li> <li>Develop annual training budget inline with company business strategies and monitor implementation thereof.</li> <li>Lead training team members/subordinates (where applicable)</li> </ul> </li> </ul> Country Specifics <ul> <li>NMEF markets</li> </ul> KPIs <ul> <li>Maintain global technician certification standards by ensuring certification levels for N-STEP 1, 2 and 3 are inline with global, regional and local KPI requirements.</li> <li>Maintain Global Service Advisor certification standards across the region to certification levels inline with global, regional and local KPI requirements.</li> <li>Maintain Parts Sales Consultants and Managers training certification</li> <li>Maintain Service Manager certification</li> <li>Other KPIs are required by business on ad-hoc basis </li> </ul>

Aftersales Training Manager

Main Tasks &amp; Responsibilities:
<ul>
 <li>Plan and Manage Events:
 <ul>
 <li>Plan, execute, and oversee all aspects of brand events, activations, and experiential marketing initiatives across Nissan Middle East markets.</li>
 <li>Maximize budget efficiency &amp; utilization through events planning phase.</li>
 <li>Ensure cross functional alignment is done with all stake holders &amp; deliver local to regional validations.</li>
 </ul>
 </li>
 <li>Creative Campaign Development:
 <ul>
 <li>Collaborate with internal teams and external agencies to conceptualize and develop creative assets for regional campaigns.</li>
 <li>Work on end-to-end creative development from briefing till campaign is dispatched to media, while working with media team to assess assets performance for the models in charge.</li>
 </ul>
 </li>
 <li>Innovation &amp; AI Integration:
 <ul>
 <li>Proactively explore, test, and recommend innovative marketing tools and technologies particularly AI-driven solutions that can enhance creativity, personalization, and operational efficiency.</li>
 <li>Work on A/B testing opportunities through media campaigns to always test assets efficiency.</li>
 </ul>
 </li>
 <li>Project Management:
 Manage budgets, timelines, and stakeholder coordination internally and externally, ensuring seamless execution of the projects handled.</li>
 <li>Agency &amp; Vendor Management:
 Oversee agency partners, production vendors, and other third-party providers to ensure quality, creativity, and efficiency.</li>
 <li>Performance &amp; Reporting:
 Generate post-event reports and track creative performance across campaigns.</li>
</ul>
KPIs:
<ul>
 <li>Event &amp; Activation Delivery:
 Seamless planning and execution on time and within budget.</li>
 <li>Post Event Satisfaction Score:
 Achieve an average post-activation satisfaction score of 8/10</li>
 <li>Audience Engagement Impact:
 Meet or exceed predefined engagement targets (e.g. leads, interactions, impressions) per event.</li>
 <li>Creative Excellence:
 Assets delivery on time, within budget while meeting or exceeding engagement benchmarks (e.g. CTR, video views, completion rates) per campaign.</li>
 <li>Marketing Innovation Adoption:
 Pilot and integrate a minimum of 3 new AI or tech-driven marketing tools annually, with at least 1 showing measurable efficiency or creative impact.</li>
</ul>

Events & Creative Manager

<div>Job Description: 
<ul><li>
Manage Nissan AMIEO tax compliance set-up, day-to-day tax compliance matters, and work independently on compliance projects to ensure that the regional tax structure is well set up for continued growth and global expansion.</li><li>
Undertake corporate tax compliance (direct and indirect taxes) across AMIEO jurisdictions, ensuring timely and accurate tax filings, including the preparation and review of returns for income tax, GST/VAT, and other applicable levies, ensuring compliance with local tax laws.</li><li>
Monitor and implement changes in tax laws, reporting requirements, and regulatory obligations across AMIEO countries.</li><li>
Maintain tax records, statutory filings, and supporting documentation for audits and compliance reviews.</li><li>
Coordinate with external tax consultants, auditors, and advisors to ensure smooth tax compliance processes.</li><li>
Liaise with tax authorities (tax offices, government agencies) for tax filings, disputes, and queries.</li><li>
Develop best in class compliance processes for the AMIEO entities.</li><li>
Assist with the annual and interim tax provisions as it relates to AMIEO entities.</li><li>
Identify tax efficiencies and planning opportunities.</li><li>
Optimize and streamline regional operational tax processes. Automate manual tasks to ensure that the AMIEO tax function (incl. related compliance) is as efficient as possible.</li><li>
Assistance in enhancing SAP systems to meet Tax management requirements.</li></ul> 

Requirements 
<ul><li>
Qualified CA with 8+ years' experience.</li><li>
Outstanding written and verbal communication skills. Ability to communicate complex tax concepts to non-tax professionals and to execute complex, multi-stakeholder initiatives.</li><li>
Ability to collaborate, ensure accountability, and drive results in a fast-paced, constantly changing environment with a high level of integrity.</li><li>
Experience in indirect and direct tax compliance.</li><li>
Hands-on experience of extracting data from SAP ERP.</li></ul>
Gurugram Haryana India</div>

DM/Manager-Tax Compliance, NMIPL

Join Nissan and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nissan

ABOUT_COMPANY

Manager, Aftersales Field Force B2B - KSA

Aftersales Training Manager

Events & Creative Manager

DM/Manager-Tax Compliance, NMIPL