Qureos Mentor

Nium

<div>
 
 
 Nium, the Leader in Real-Time Global Payments
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 
 Nium, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 190+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 40 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance &ndash; independent of geography. The company is co-headquartered in San Francisco and Singapore.
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 
 We are looking for a detail-oriented and proactive Sr. Analyst &ndash; Client Servicing to support our enterprise clients in the US region. This role requires working in India night shifts (US business hours)
 
 &nbsp;
 
 and focuses on delivering exceptional client experiences, resolving queries, and ensuring smooth onboarding and ongoing support.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Client Support &amp; Query Resolution
 
 :
 
 Act as the primary point of contact for client inquiries, troubleshoot issues, and coordinate with internal teams for resolution
 
 </li>
 </ul>
 <ul>
 <li>
 Onboarding &amp; Account Management: Assist in onboarding new clients, ensuring a seamless transition and providing continuous support to meet client objectives
 
 </li>
 </ul>
 <ul>
 <li>
 Client Engagement: Communicate product updates, enhancements, and industry developments. Gather feedback to improve services
 
 </li>
 </ul>
 <ul>
 <li>
 Reporting &amp; Analysis:
 
 &nbsp;
 
 Track client performance metrics, analyze trends, and provide actionable insights to improve satisfaction and retention
 
 </li>
 </ul>
 <ul>
 <li>
 Collaboration: Work closely with internal teams (Operations, Compliance, Product, Tech) to address client needs and manage escalations
 
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with
 
 &nbsp;
 
 3&ndash;5 years of experience in client servicing, preferably in B2B/Enterprise payments
 
 </li>
 </ul>
 <ul>
 <li>
 Industry Knowledge:
 
 &nbsp;
 
 Familiarity with payment processing technologies and Global domestic payment systems is a plus
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Empathy and active listening
 
 </li>
 </ul>
 <ul>
 <li>
 Ability to multitask and prioritize in a fast-paced environment
 </li>
 <li>
 Work Schedule: Must be flexible to work in US shifts (7 PM &ndash; 7 AM IST)
 
 </li>
 </ul>
 
 
 
 
 
 
 
 What we offer at Nium&nbsp;
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 
 We Value Performance:
 
 &nbsp;
 
 
 Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.&nbsp;
 
 
 
 
 
 
 We Care for Our Employees:
 
 &nbsp;
 
 
 The wellness of Nium&rsquo;ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).&nbsp;
 
 
 
 
 
 
 We Upskill Ourselves:
 
 We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
 
 
 
 
 
 
 We Celebrate Together:
 
 &nbsp;
 
 
 We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!&nbsp;&nbsp;
 
 
 
 
 
 
 We Thrive with Diversity:
 
 &nbsp;
 
 
 Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.&nbsp;&nbsp;
 
 
 
 &nbsp;
 
 
 
 
 For more detailed region specific benefits :&nbsp;
 
 https://www.nium.com/careers#careers-perks
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 For more information visit www.nium.com
 
 &nbsp;
 
 
 
 
 
 
 Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our&nbsp;
 
 Candidate Privacy Notice
 
 &nbsp;located at&nbsp;
 
 www.nium.com/privacy/candidate-privacy-notice
 
 .
 
 
 
 
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

Senior Analyst – Client Servicing

<div>
 
 
 Nium, the Leader in Real-Time Global Payments
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 
 Nium, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 190+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 40 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance &ndash; independent of geography. The company is co-headquartered in San Francisco and Singapore.
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 Analyst/Senior Analyst in Know Your Business (KYB) Operations plays a critical role in ensuring compliance and risk mitigation by verifying and validating customer identities and business entities. Their responsibilities include conducting due diligence checks, analyzing data for accuracy and completeness, identifying potential risks, and collaborating with internal teams to develop and implement KYB strategies. Their objective is to maintain regulatory compliance, safeguard against financial crimes, and support business growth
 
 
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Review and verify business registration documents, ownership structure, UBO details, and relevant licenses, while conducting KYB and enhanced due-diligence checks based on risk profiles, and ensuring customer profiles are accurately assessed with appropriate risk ratings and timely resolution of all name-screening alerts during onboarding.
 </li>
 <li>
 Assist in to improve and streamline end to end compliance operational processes through automation and technology. Use technology and machine learning to build capabilities to scale.
 </li>
 <li>
 Ensure all Client Due Diligence requests and activities, including review of clients&rsquo; profile, risk rating, name screening, verification of documentations during the clients' lifecycle are resolved within agreed timeframes, and any issues or bottlenecks that arise are escalated in a timely manner.
 </li>
 <li>
 Perform periodic, trigger, and ad hoc AML reviews on clients' profile, and ensure that adverse news hits and increased risk factors have been appropriately identified and escalated in accordance to company&rsquo;s procedures and regulatory requirements.
 </li>
 <li>
 Conduct country specific risk assessment highlighting control gaps, and working with stakeholders to ensure remediation is completed timely.
 </li>
 <li>
 Lead the roll out and ongoing management of the Compliance Training Framework.
 </li>
 <li>
 Participating in Compliance or business-driven projects, including regulatory developments and strategic initiatives
 </li>
 <li>
 Conduct detailed onboarding and due-diligence reviews for financial institutions, including banks, money service businesses, EMI/PSPs, brokerages, and payment facilitators.
 </li>
 <li>
 Assess (Financial institute) FI regulatory status, license scope, shareholding structure, risk exposure, and operational jurisdictions.
 </li>
 <li>
 Review AML policies, sanctions controls, governance frameworks, and risk-mitigation measures implemented by the (Financial institute) FI
 
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 At least 6-8 years&rsquo; experience within regulated companies, in compliance role(s) with robust knowledge on Compliance topics (KYB / KYC, AML/CFT, Sanctions etc.)
 </li>
 <li>
 Good understanding of the Payments/Fintech industry
 </li>
 <li>
 Knowledge and experience (preferably within Payments/Fintech)
 </li>
 <li>
 ACAMS/ICA certified (preferably)
 </li>
 <li>
 Strong analytical skills with experience in problem solving and being able to implement and deliver solutions
 </li>
 <li>
 Demonstrate clear sense of accountability in performing the role and a positive demeanor.
 </li>
 <li>
 Ability to identify inefficiencies, see the bigger picture, challenge the current status quo and define scalable and sustainable processes and methodology
 </li>
 <li>
 Able to prioritize quickly and meet deadlines even under pressure
 </li>
 <li>
 Strong stakeholder management and communication skills
 </li>
 <li>
 Team player with strong collaborative qualities, including some previous experience (or willingness) to build, lead and motivate a team.
 </li>
 <li>
 Willingness to learn continuously and keep up to date with the Payments industry and its regulatory landscape (Globally).
 </li>
 <li>
 Fluent English
 </li>
 <li>
 Flexibility to work outside normal office hours and in rotational shifts to support operational requirements
 
 </li>
 </ul>
 
 
 
 
 
 
 
 What we offer at Nium&nbsp;
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 
 We Value Performance:
 
 &nbsp;
 
 
 Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.&nbsp;
 
 
 
 
 
 
 We Care for Our Employees:
 
 &nbsp;
 
 
 The wellness of Nium&rsquo;ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).&nbsp;
 
 
 
 
 
 
 We Upskill Ourselves:
 
 We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
 
 
 
 
 
 
 We Celebrate Together:
 
 &nbsp;
 
 
 We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!&nbsp;&nbsp;
 
 
 
 
 
 
 We Thrive with Diversity:
 
 &nbsp;
 
 
 Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.&nbsp;&nbsp;
 
 
 
 &nbsp;
 
 
 
 
 For more detailed region specific benefits :&nbsp;
 
 https://www.nium.com/careers#careers-perks
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 For more information visit www.nium.com
 
 &nbsp;
 
 
 
 
 
 
 Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our&nbsp;
 
 Candidate Privacy Notice
 
 &nbsp;located at&nbsp;
 
 www.nium.com/privacy/candidate-privacy-notice
 
 .
 
 
 
 
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

Analyst/Sr Analyst - KYB Operations

Join Nium and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nium

ABOUT_COMPANY

Senior Analyst – Client Servicing

Analyst/Sr Analyst - KYB Operations