Urwah Admin

NMC Health plc

<div><ul><li>The Human Resources Manager originates and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.
</li><li>The Human Resources Manager coordinates implementation of services, policies, and programs through Human Resources staff; serves on the executive management team; and assists and advises department heads about Human Resources issues.</li></ul></div>
<br><div><ul><li>Oversees the implementation of Human Resources programs through Human Resources staff. Monitors administration to established standards and procedures. Identifies opportunities for improvement and resolves any discrepancies.
</li><li>Oversees and manages the work of reporting Human Resources staff. Encourages the ongoing development of the Human Resources staff.
</li><li>Develops and monitors employees&rsquo; satisfaction, evaluation and recognition as well as staff retention.
</li><li>Conducts a continuing study of all Human Resources policies, programs, and practices to keep management informed of new developments.
</li><li>Leads the development of department goals, objectives, and systems .
</li><li>Establishes departmental measurements that support the accomplishment of the company&rsquo;s strategic goals .
</li><li>Directs the preparation and maintenance of such reports as are necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
</li><li>Develops and administers programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
</li><li>Participates in executive, management, and company staff meetings and attends other meetings and seminars.
</li><li>Personal Management Systems PMS.
<ul><li>Up date all the information of our employee in the system
</li><li>Controlling and maintaining all the expired date like visa /labour card/DOH license.
</li><li>Training and Development
<ul><li>Defines all Human Resources training programs and assigns the authority / responsibility of Human Resources and managers within those programs. Provides necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports.
</li><li>Establishes an in-house employee training system that addresses company training needs including training needs assessment , new employee orientation , management development, production cross-training, the measurement of training impact, and training transfer .
 </li><li>Assists managers with the selection and contracting of external training programs and consultants.
</li><li>Assists with the development of and monitors the spending of the corporate training budget.
</li></ul></li><li>Employment
<ul><li>Establishes and leads the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce.
</li><li>Interviews candidates.
</li></ul></li><li>Employee Relations
<ul><li>Formulates and recommends Human Resources policies and objectives for the company with regard to employee relations.
</li><li>Partners with management to communicate Human Resources policies, procedures, programs and laws.
</li><li>Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
</li><li>Conducts investigations when employee complaints or concerns are brought forth.
</li><li>Monitors and advises managers and supervisors in the progressive discipline system of the company. Monitors the implementation of a performance improvement process with non-performing employees.
</li><li>Monitors and advises managers and supervisors with regards to employees request for vacation leaves, pending offs, etc.
</li><li>Reviews, guides, and approves management recommendations for employment terminations .
</li><li>Reviews employee appeals through the company complaint procedure.
</li></ul></li><li>Law
<ul><li>Leads company compliance with all existing governmental and labor legal and government reporting requirements.
</li><li>Directs the preparation of information requested or required for compliance with laws. Approves all information submitted. Serves as the primary contact with the company employment law attorney and outside government agencies.
</li><li>Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations.
</li></ul></li><li>Additional
<ul><li>The HR Manager oversees the implementation of the established guidelines and procedure to facilitate the provision of reasonable accommodation to qualified employee / staff of NMCSH, Dubai.
</li><li>The Human Resource Manager assumes other responsibilities as assigned by the Medical Director and /or the CEO.
</li><li>Use a uniform format and content for planning documents.
</li><li>Provide a described planned service of the department.
</li><li>Guide the provision of identified services.
</li><li>Address the staff knowledge and skills needed to assess and to meet patient needs.
</li><li>Coordinate and/or integration of services within and with other departments and services</li></ul></li></ul></li></ul></div>
<br><div><ul><li>A Bachelor&rsquo;s Degree in related field or its equivalent.
</li><li>A minimum of at least eight (8) years experience in responsible hospital operations at the Human Resource leadership level.
</li><li>Knowledge and experience in employment law, compensation, employee relations, safety, and training and development.
</li><li>With good spoken and written English and Arabic communication skills.
</li><li>Excellent interpersonal and coaching skills.
</li><li>Good leadership skills.
</li><li>Demonstrated ability to lead and develop Human Resources staff members.
</li><li>Demonstrated ability to serve as a successful participant on the executive management team that provides company leadership and direction.
</li><li>Demonstrated ability to interact effectively with the company Board of Directors.
</li><li>General knowledge of various employment laws and practices.
</li><li>Evidence of the practice of a high level of confidentiality.</li></ul></div><p></p>

HR Business Partner

<div><ul><li>The incumbent checks and sequences the most accurate ICD-9/ ICD10-CM/CPT/HCPCS/DRG/Other codes for diagnoses and procedures for documented information. Assures the final diagnoses and operative procedures as stated by the physician are valid and complete.
</li><li>Abstracts all necessary information from health records to identify secondary complications and co-morbid conditions.
</li><li>Evaluates the record for documentation consistency and adequacy. Ensures that the final diagnosis accurately reflects the care and treatment rendered. Computes and gives the correct DRG coding all inpatients cases.
</li><li>Providing training and guiding other coders / Medical Records Technicians in coding, updating them with new coding rules and regulations as and when it is necessary.
</li><li>Analyzes doctors&rsquo; documentation to assure the appropriate Evaluation &amp; Management (E &amp; M) levels are assigned using the correct CPT code.
</li><li>Ensures coding is as per DOH guidelines and regulations.
</li><li>Provides feedback to Doctors regarding coding errors or oversights.
</li><li>Constantly updates to the latest coding versions and HAAD coding directives.
</li><li>Performs miscellaneous job-related duties as assigned.
</li><li>Performs any other jobs or duties assigned by the HOD from time to time within the scope of job title</li></ul></div>
<br><div><ul><li>The incumbent checks and sequences the most accurate ICD-9/ ICD10- CM/CPT/HCPCS/DRG/Other codes for diagnoses and procedures for documented information. Assures the final diagnoses and operative procedures as stated by the physician are valid and complete.
</li><li>Abstracts all necessary information from health records to identify secondary complications and co-morbid conditions.
</li><li>Evaluates the record for documentation consistency and adequacy. Ensures that the final diagnosis accurately reflects the care and treatment rendered. Computes and gives the correct DRG coding all inpatients cases.
</li><li>Providing training and guiding other coders / Medical Records Technicians in coding, updating them with new coding rules and regulations as and when it is necessary.
</li><li>Analyzes doctors&rsquo; documentation to assure the appropriate Evaluation &amp; Management (E &amp; M) levels are assigned using the correct CPT code.
</li><li>Ensures coding is as per DOH, Abu Dhabi guidelines and regulations.
</li><li>Provides feedback to Doctors regarding coding errors or oversights.
</li><li>Constantly updates to the latest coding versions and DOH, Department of Health coding directives.
</li><li>Performs miscellaneous job-related duties as assigned.
</li><li>Performs any other jobs or duties assigned by the Coding Team Leader and Revenue Cycle Manager from time to time within the scope of job title.</li></ul></div>
<br><div><ul><li>A graduate of Bachelor&rsquo;s Degree in Allied Health Sciences or related areas with at least two (2) years of coding experience with valid Certified Coding Associate (CCA) certification from American Health Information Management Association (AHIMA) or Certified Professional Coder (CPC) certification from American Academy of Professional Coders (AAPC).
</li><li>Preferably one year experience of coding medical claims
</li><li>Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</li></ul></div>

Online Event - Revenue Cycle Management

<div><p>.We are seeking an experienced and detail-oriented Finance Shared Services Accountant with a strong background in the healthcare industry. The ideal candidate will have 8-10 years of relevant experience, along with advanced qualifications such as M. Com, ACCA, CA, or CIMA (completed). This role will be pivotal in managing and optimizing our finance shared services, ensuring accuracy, compliance, and efficiency in financial processes</p></div>
<br><div><ul><li>.Oversee and manage complex accounts payable and accounts receivable, General Ledger transactions, ensuring timely and accurate processing.
</li><li>Conduct detailed bank and account reconciliations, investigating and resolving discrepancies promptly.
</li><li>Ensure compliance with internal policies, UAE regulations, and healthcare industry standards.
</li><li>Maintain and enhance internal controls over financial reporting, ensuring data integrity and accuracy.
</li><li>Support internal and external audits, coordinating with auditors and providing comprehensive documentation and responses.
</li><li>Collaborate with cross-functional teams to support business operations, strategic initiatives, and financial planning.
</li><li>Identify and implement process improvements to enhance the efficiency and effectiveness of the finance shared services function.
</li><li>Provide guidance to junior accountants within the shared services team, fostering a culture of continuous learning and development.
</li><li>Preparations and accounting of Outstanding Liabilities / Accruals / Patient Due, rejections etc.
</li><li>Perform Intercompany and other balance sheet reconciliation and make sure balances are matching within units and outside units.
</li><li>Manage and oversee the month end book closing process and make sure deadlines are met as per corporate timelines.</li></ul></div>
<br><div><ul><li>.Master&rsquo;s Degree (M. Com, MBA), Accounting, Finance, or a related field.
</li><li>Professional qualifications such as ACCA, CA, or CIMA (completed).
</li><li>Minimum of 8-10 years of experience in accounting or finance, with a preference for candidates with healthcare industry experience.
</li><li>Knowledge of accounting principles, financial reporting, and compliance requirements in the UAE.
</li><li>Proficiency in ERP systems (e.g., SAP, Oracle Fusion) and advanced Excel skills.
</li><li>Strong analytical, problem-solving, and critical-thinking abilities.
</li><li>Exceptional attention to detail and organizational skills.
</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.</li></ul></div>

Senior Accountant

<div><p>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
</p><p>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.</p></div>
<br><div><div><div><div><div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li><li>Maintaining the duty change as per the unit protocol.</li></ul></div></div></div></div></div>
<br><div><p>Highschool or Bachelor
</p><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</p></div>

Call Centre Executive - UAEN

<div><p>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
</p><p>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.</p></div>
<br><div><div><div><div><div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li><li>Maintaining the duty change as per the unit protocol.</li></ul></div></div></div></div></div>
<br><div><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</p></div>

<div><div><div><div><div>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</div></div></div></div></div>
<br><div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div><p></p>
<br><div><p>Highschool/College Diploma - Any discipline or related fields.</p></div>

Patient Admin Executive

<div><p>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, follow ups, answering insurance queries, billing, answering calls and checking emails on a regular basis, as well as acting as a team lead.</p></div>
<br><div><ul><li>Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
</li><li>Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
</li><li>Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
</li><li>Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Cater to the needs of all incoming patients (with or without appointments).
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedure for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Giving information to the respective doctor/nurse for the call backs.
</li><li>Checking the emails daily, replying wherever required and to clear the respective dues if any.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by doctor and handing over available education materials.
</li><li>Participate in the Hospital training programs.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Keeping strict compliance in confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organisation information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with my Hospital duties, with its specific prior written authorization.
</li><li>Other duty assigned by the Head of Department but limited to the capacity of the employee and his/her designation and as of business needs.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Provide support in the recruitment and selection process of team members
</li><li>Provide support to new joiners.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Support and monitor cost management initiatives.</li></ul></div>
<br><div>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.<br>
<ul><li>
</li></ul><p></p><p><b>Knowledge and Skills<br>
</b></p><p></p><ul><li>Strong analytical and problem-solving skills.
</li><li>Ability to think critically and maintain a high level of confidentiality.
</li><li>Strong interpersonal, verbal and written communication skills.
</li><li>Excellent command of oral and written English. Arabic language desirable but not essential.
</li>Proficiency in MS office.<br>
<li>
</li></ul><p></p><p><b>Experience<br>
</b></p><p></p><p>1+ years of experience in customer service role or relevant field , Healthcare experience in UAE will be an advantage.</p></div>

Senior Patient Relation Executive - UAEN

<div><ul><li>First point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
</li><li>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.</li></ul></div>
<br><div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul><p>Maintaining the duty change as per the unit protocol.</p></div>
<br><div><ul><li>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</li></ul></div>

Call Centre Executive

<div><ul><li>Receive and disburse money in NMCSH, Dubai. Usually involves use of electronic scanners, cash registers, or related equipment.</li></ul></div>
<br><div><ul><li><b>Answer patients&rsquo; queries, provide relevant information to patient about insurance companies procedures and policies.
</b></li><li><b>Count money in cash drawers at the beginning of shift to ensure that amount is correct.
</b></li><li><b>Compute and record totals of transactions.
</b></li><li><b>Collecting cash as per payment slip.
</b></li><li><b>Track the correct service with price as per request by the doctor.
</b></li><li><b>Receive payment by cash, cheque, credit card and vouchers.
</b></li><li><b>Verify the insurance card validity, coverage and approval status. Check doctors and patients signature on the claim form.
</b></li><li><b>Issue receipt &amp; detailed summary of bills.
</b></li><li><b>Resolve customer complaints.
</b></li><li><b>Updating in patients bills.
</b></li><li><b>Informing interim In &ndash;patient billing summary to patient daily
</b></li><li><b>Submitting daily claim forms and related documents to accounts.
</b></li><li><b>Submitting previous day collecting to accounts.
</b></li><li><b>Compiling and maintaining of reports and records</b></li></ul></div><p></p>
<br><div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
<ul><li><b>Two years minimum of experience.
</b></li><li><b>Knowledge of insurance billing procedure.
</b></li><li><b>Knowledge of principles and practices of bookkeeping.
</b></li><li><b>Knowledge in using computer and related software applications
</b></li><li><b>Extreme organization skills
</b></li><li><b>Communication, interpersonal skills as applied to interaction with co- workers, supervisor and customers.</b></li></ul></li></ul></div>

<div><p>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</p></div>
<br><div><div><div><div><div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div></div></div></div></div><p></p>
<br><div><p>Highschool/College Diploma - Any discipline or related fields.</p></div>

<div><ul><li>Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
</li><li>Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
</li><li>Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
</li><li>Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
</li><li>Provide for the claim form in case the patient want to claim reimbursement
</li><li>Cater to the needs of the all incoming patients (with or without appointments).
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedure for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.</li></ul></div><p></p>
<br><p></p><div><ul><li>Giving information to the respective doctor/nurse for the call backs.
</li><li>Checking the emails daily, replying where ever required and to clear the respective dues if any.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by doctor and handing over available education materials.
</li><li>Participate in the Hospital training programs.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Keeping strict compliance in confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organization information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with my Hospital duties, with its specific prior written authorization.
</li><li>Other duty assigned by the Head of Department but limited to the capacity of the employee and his/her designation and as of business needs.</li></ul></div><p></p>
<br><div><ul><li>EDUCATION: Education requires graduation from an accredited University in any discipline
</li><li>EXPERIENCE: Work requires a minimum of one year of administrative in customer focused Environment experience
</li><li>QUALIFICATION: Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills and Patient focused; service oriented; patient &amp; understanding.
</li><li>Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
</li><li>Reliable, punctual, dependable, and responsive.
</li> <li>Excellent command of oral and written English. Arabic language desirable but not essential.
</li><li>SKILLS: Proficient technology application skills; Basic MS Office (Word, Excel, &amp; Power point) MS Outlook &amp; Internet skills.</li></ul></div>

Guest Relations Incharge - UAEN

<div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div>
<br><div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div>
<br><div><ul><li>College Diploma - Any discipline or related fields.</li></ul></div>

<div><ul><li>The role of the Patient Representative is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.
</li><li>He/she is also responsible for coordinating specialty care for patients in need of external consultation as requested by the primary care physician and responsible for scheduling, tracking, referral case management and providing reports</li></ul></div>
<br><div><ul><li>Greet visitors and patients, determines their needs, checks appointments and directs or escorts to concerned person, office or clinic
</li><li>Assist new patients in opening a medical file and ensuring all required information is supplied and that the information is true and accurate.
</li><li>Ensure that the patients/attendants are kept comfortable at all times and ensure their requirements are met as laid down in CosmeSurge rules.
</li><li>Direct patients opting for treatments on special packages to the designated area/block or in the right category of rooms as required by them
</li><li>Make, change or coordinate appointments for patients via email or telephone according to the coordination of care procedures, and confirming the appointments of the next day.
</li><li>Processes patient referrals to specialty providers by preparing medical charts and records for referral patient visits and providing appropriate clinical information to specialist.
</li><li>Assist with the conduction and coordination of company&rsquo;s promotional campaigns
</li><li>Educate the patients regarding admission policies and privileges at the time of admission and assist them with the admission procedures and requirements. Procure all the required consent forms and get them signed properly by the patients or their legal guardians/representatives.
</li><li>Keep patient data and records updated and maintain confidentiality of patient information.
</li><li>Answers questions and gives information directly to person, based on knowledge of Clinic/Department rules and regulations (Non-medical information only, otherwise refer to the people concerned or the HOD for medical information).
</li><li>Keep the Branch Manager informed of work-related activities and issues.
</li><li>Will attend all such departmental meetings and training sessions.
</li><li>Respond to patient&rsquo;s needs, requests and concerns as appropriate; investigate and/or channel complaints or issues to appropriate Clinic staff; assist in resolving conflicts and act as an intermediary between patients, families and staff.
</li><li>Promote establishment and maintenance of meaningful communication between patients, families and staff; facilitate dialogue between patients, physicians, nurses, administrative managers and ancillary personnel to resolve patient complaints and issues.
</li><li>Assist in the investigation of patient needs and devise methods to improve the overall effectiveness between patients and the Clinic.
</li><li>Collect data and information about patient care concerns, needs and issues and make recommendations as appropriate.
</li><li>Act as a coordinator between patient, doctor and administration department
</li><li>Explain services available and need for the proper use of it
</li><li>Manage front desk practice correspondence and administration
</li><li>Work towards achieving the best when it comes to the number of visits at the Centre
</li><li>Take extra care of any VIP patient and keep the Branch Manager updated
</li><li>Be updated about the accepted insurance cards in the Clinic</li></ul></div>
<br><div><ul><li>Any bachelor's degree preferred
</li><li>Minimum 2-4 years in a similar organization</li></ul></div>

Patient Representative

<div><ul><li>Collects information on patient status from a variety of sources using assessment skills including observation, communication and physical assessment.
</li><li>Completes nursing portion of history and physical form on all assigned patients on all assigned patients on entry to the Out Patient department.
</li><li>Completes the vital signs and pain assessment stamped form on every visit, signs and documents all interactions with the patient in the progress notes
</li><li>Plans care needed during the Out Patient visit.
</li><li>Sets priorities when planning and carrying out Doctors&rsquo; orders and care.
</li><li>Initiates prompt nursing interventions bases on changes in the patient condition, age and circumstances, if necessary.
</li><li>Is adept and knowledgeable with the use of specific equipment used in the assigned department.
</li><li>Is a developing clinical expert within the Out Patient department
</li><li>Ensures timely and accurate documentation of all patients records according to CosmeSurge standards and policies.
</li><li>Anticipates, recognizes and manages emergencies, and unsafe situations/practice, and initiates appropriate and timely intervention.
</li><li>Influences and facilitates change within the department in order to improve standards of care.
</li><li>Performs all duties in a professional and confidential manner</li></ul></div>
<br><div><ul><li>Collects information on patient status from a variety of sources using assessment skills including observation, communication and physical assessment.
</li><li>Completes nursing portion of history and physical form on all assigned patients on all assigned patients on entry to the Out Patient department.
</li><li>Completes the vital signs and pain assessment stamped form on every visit, signs and documents all interactions with the patient in the progress notes
</li><li>Plans care needed during the Out Patient visit.
</li><li>Sets priorities when planning and carrying out Doctors&rsquo; orders and care.
</li><li>Initiates prompt nursing interventions bases on changes in the patient condition, age and circumstances, if necessary.
</li><li>Is adept and knowledgeable with the use of specific equipment used in the assigned department.
</li><li>Is a developing clinical expert within the Out Patient department
</li><li>Ensures timely and accurate documentation of all patients records according to CosmeSurge standards and policies.
</li><li>Anticipates, recognizes and manages emergencies, and unsafe situations/practice, and initiates appropriate and timely intervention.
</li><li>Influences and facilitates change within the department in order to improve standards of care.
</li><li>Performs all duties in a professional and confidential manner</li></ul></div>
<br><div><p>Bachelor of Nursing or equivalent. (3 years GNM with DOH/DHA/MOH RN License is acceptable)</p></div>

Registered Nurse/Hair Transplant Technician

<div><p>Responsible for preparing clients for hair removal, tattoo removal, minimizing the appearance of wrinkles, operating approved laser devices and providing clients with post-treatment skin care. Also provide general nursing care and leadership, working collaboratively with physicians and multidisciplinary team members.</p></div>
<br><div><p><b>Laser Technician:<br>
</b></p><p></p><ul><li>Responsible for the competent physical documented assessment (using all sources to hand including observation and communication) and subsequent preparation of appropriate treatment for a patient's skin care needs based on good clinical knowledge, experience, and consultation with a Dermatologist/Physician
</li><li>Responsible for the trained and competent use of Laser machines for the purpose of hair removal as recognized by the certification of the Dermatologists in CosmeSurge
</li><li>Provides up-to-date and sanctioned knowledge and empathic support for clients who wish to, or those who need to undergo hair removal treatment (including permanent, hair reduction, laser skin resurfacing and vascular lesions with the Dermatologist). This may include laser tattoo removal.
</li><li>The treatment and care of skin pre and post procedure and surgery including the identification of wounds, types and stages of healing and the necessity of informing and working with medical practitioners should the case indicate.
</li><li>The treatment and care of facial skin to maintain and improve its appearance, including understanding about the sun and its effect on the skin.
</li><li>The provision, based on competence, of pain relief and stress reduction and anxiety reduction techniques prior to procedures provided by a dermatologist.
</li><li>Ensures timely and accurate documentation of all procedures including detailed informed consents, and patient education regarding equipment and skin care protocols.
</li><li>The provision of safe, independent, high-quality care, in the clinics/outpatient and surgical office setting, under the auspices and adhering to standard precautions, occupational, health, environment and safety standards as mandated by CS and DOH and including particular attention to the prevention and control of infections.
</li><li>Responsible for handling all cleaning and decontamination procedures as required for any instruments/bits and pieces of equipment used, in conjunction with strict Infection Control practices and support from CSSD. Ensures cleanliness of clinic at start and during sessions
</li><li>Anticipates, recognizes, manages emergencies and unsafe situations and practice, initiating appropriate and timely interventions.
</li>Performs all duties in a professional and confidential manner<br>
<li>
</li></ul><p></p><p><b>Registered Nurse:<br>
</b></p><p></p><ul><li>Collects information on patient status from a variety of sources using assessment skills including observation, communication and physical assessment.
</li><li>Completes nursing portion of history and physical form on all assigned patients on all assigned patients on entry to the Out Patient department.
</li><li>Completes the vital signs and pain assessment stamped form on every visit, signs and documents all interactions with the patient in the progress notes
</li><li>Plans care needed during the Out Patient visit.
</li><li>Sets priorities when planning and carrying out Doctors&rsquo; orders and care.
</li><li>Initiates prompt nursing interventions bases on changes in the patient condition, age and circumstances, if necessary.
</li><li>Is adept and knowledgeable with the use of specific equipment used in the assigned department.
</li><li>Is a developing clinical expert within the Out Patient department</li></ul></div>
<br><div><div><div><div><div><div><div><ul><li>Bachelor of Nursing or equivalent. (3 years GNM with DOH RN License is acceptable)
</li><li>Accredited Laser Training Course (NCLC, SCHRM)</li></ul></div></div></div></div></div></div></div>

Laser Technician - RN

<div><p>Demonstrate competency in newborn assessment and plans nursing care accordingly.
</p><p>Demonstrate competency in stabilization of the newborn by placing the infant on continuous hemodynamic monitoring, maintain thermoregulation and performing capillary blood glucose monitoring.
</p><p>Demonstrate competency in assisting bedside procedure like intubation, extubating nasogastric / orogastric tube insertion, umbilical vein / umbilical arterial line insertion and long line insertion.
</p><p>Demonstrate competency in caring newborn with respiratory support like CPAP, Optiflow and Lowflow.
</p><p>Demonstrate competency in giving feeding through nasogastric / orogastric tube.
</p><p>Demonstrate competency in caring for newborn who are on phototherapy.
</p><p>Demonstrate competency in newborn care like cord care and eye care.
</p><p>Assist with transfer of newborn within the healthcare facilities and serves as transport nurse during ambulance transfer.
</p><p>Responsible for maintaining and operating the equipment&rsquo;s such as ventilators, cardiac monitors, ABG machine, and baby&rsquo;s warmer.
</p><p>Provides direct care and related duties in neonatal critical care and maintains current knowledge of neonatal critical nursing care practices and standards.
</p><p>Plans, implements and evaluates nursing care for assigned neonates in an effective and organized manner.
</p><p>Assist in breast feeding and provides health teaching to the mother.
</p><p>Demonstrate competency in providing physical, respiratory and physiological / comfort needs of the neonates.
</p><p>Demonstrate competency in emergency situation including neonatal resuscitation.
</p><p>Responsible for monitoring the changes in health condition through (newborn early warning sign chart).
</p><p>Identifies environmental and behavioral risk factors which may compromise newborn safety.
</p><p>Responsible for emergency cart checking and appropriate use of equipment and supplies.
</p><p>Competence in Cardio Pulmonary Resuscitation Advanced Life Support and participates as a member of Code Blue team hospital wide.
</p><p>Plans, implements and evaluates care given to assigned patient in an effective and Organized manner.
</p><p>Predominant role in medication preparation, administration, documentation and monitoring of patients for any adverse reactions.
</p><p>Demonstrate competencies in intravenous cannulation and intravenous fluid administration, blood transfusion and blood collection.
</p><p>Performs competency in high alert medications, storage and administration as per the policy.
</p><p>Coordinate with the concerned departments during vaccine indent.
</p><p>Receiving, storage and administration of vaccine as mentioned in the safe vaccine handling and cold chain maintenance policy.
</p><p>Meets or exceeds all continuing education requirements for maintaining licensure to practice nursing in accordance with regulatory standards.
</p><p>Responsible for the supervision of practical nurses and collaborate with multidisciplinary team as required.
</p><p>Perform the task assigned by the head nurse / shift in charge and reports adverse events to head nurse / nursing supervisor.
</p><p>Demonstrate competency in prioritizing in health education and maintaining patient&rsquo;s record.
</p><p>Follows the reporting mechanisms / chain of command in the nursing services department. All patient care issues shall be correctly and promptly reported.
</p><p>Provides for the physical, psychological and social needs of patient and their families.
</p><p>Performs a wide range of nursing procedures with attention to accuracy, patient safety and comfort, including those requiring strict aseptic technique
</p><p>Responsible for appropriate storage and maintaining inventory of medication including high alert medicate and Narcotic as per the hospital policy.
</p><p>Complies with established Departmental policies and procedures.
</p><p>Maintains confidentiality of patient&rsquo;s record and ensure that patients&rsquo; rights and responsibilities are communicated appropriately and maintains patient&rsquo;s safety and privacy.
</p><p>Takes responsibility for professional clinical practice and actively involved in continuing education provided by the Nursing Education Department.
</p><p>Act as a patient advocate and provide health education and support to patient and families.</p></div>
<br><div><p>Demonstrate competency in newborn assessment and plans nursing care accordingly.
</p><p>Demonstrate competency in stabilization of the newborn by placing the infant on continuous hemodynamic monitoring, maintain thermoregulation and performing capillary blood glucose monitoring.
</p><p>Demonstrate competency in assisting bedside procedure like intubation, extubating nasogastric / orogastric tube insertion, umbilical vein / umbilical arterial line insertion and long line insertion.
</p><p>Demonstrate competency in caring newborn with respiratory support like CPAP, Optiflow and Lowflow.
</p><p>Demonstrate competency in giving feeding through nasogastric / orogastric tube.
</p><p>Demonstrate competency in caring for newborn who are on phototherapy.
</p><p>Demonstrate competency in newborn care like cord care and eye care.
</p><p>Assist with transfer of newborn within the healthcare facilities and serves as transport nurse during ambulance transfer.
</p><p>Responsible for maintaining and operating the equipment&rsquo;s such as ventilators, cardiac monitors, ABG machine, and baby&rsquo;s warmer.
</p><p>Provides direct care and related duties in neonatal critical care and maintains current knowledge of neonatal critical nursing care practices and standards.
</p><p>Plans, implements and evaluates nursing care for assigned neonates in an effective and organized manner.
</p><p>Assist in breast feeding and provides health teaching to the mother.
</p><p>Demonstrate competency in providing physical, respiratory and physiological / comfort needs of the neonates.
</p><p>Demonstrate competency in emergency situation including neonatal resuscitation.
</p><p>Responsible for monitoring the changes in health condition through (newborn early warning sign chart).
</p><p>Identifies environmental and behavioral risk factors which may compromise newborn safety.
</p><p>Responsible for emergency cart checking and appropriate use of equipment and supplies.
</p><p>Competence in Cardio Pulmonary Resuscitation Advanced Life Support and participates as a member of Code Blue team hospital wide.
</p><p>Plans, implements and evaluates care given to assigned patient in an effective and Organized manner.
</p><p>Predominant role in medication preparation, administration, documentation and monitoring of patients for any adverse reactions.
</p><p>Demonstrate competencies in intravenous cannulation and intravenous fluid administration, blood transfusion and blood collection.
</p><p>Performs competency in high alert medications, storage and administration as per the policy.
</p><p>Coordinate with the concerned departments during vaccine indent.
</p><p>Receiving, storage and administration of vaccine as mentioned in the safe vaccine handling and cold chain maintenance policy.
</p><p>Meets or exceeds all continuing education requirements for maintaining licensure to practice nursing in accordance with regulatory standards.
</p><p>Responsible for the supervision of practical nurses and collaborate with multidisciplinary team as required.
</p><p>Perform the task assigned by the head nurse / shift in charge and reports adverse events to head nurse / nursing supervisor.
</p><p>Demonstrate competency in prioritizing in health education and maintaining patient&rsquo;s record.
</p><p>Follows the reporting mechanisms / chain of command in the nursing services department. All patient care issues shall be correctly and promptly reported.
</p><p>Provides for the physical, psychological and social needs of patient and their families.
</p><p>Performs a wide range of nursing procedures with attention to accuracy, patient safety and comfort, including those requiring strict aseptic technique
</p><p>Responsible for appropriate storage and maintaining inventory of medication including high alert medicate and Narcotic as per the hospital policy.
</p><p>Complies with established Departmental policies and procedures.
</p><p>Maintains confidentiality of patient&rsquo;s record and ensure that patients&rsquo; rights and responsibilities are communicated appropriately and maintains patient&rsquo;s safety and privacy.
</p><p>Takes responsibility for professional clinical practice and actively involved in continuing education provided by the Nursing Education Department.
</p><p>Act as a patient advocate and provide health education and support to patient and families.</p></div>
<br><div><p>Bachelor of Science in Nursing/Diploma in Nursing.
</p><p>Current licensure in country of origin and with DOH licensed to practice Al Ain, UAE.
</p><p>Minimum 2 years nursing experience in NICU clinical area.
</p><p>BLS provider.
</p><p>Good English spoken &amp; written, Arabic language advantageous/desirable, but not essential.</p></div>

Registered Nurse- NICU (Al Ain Location Only)

<div><p>We are seeking a qualified and compassionate Clinical Psychologist to join our healthcare team. The ideal candidate will provide high-quality psychological assessments, diagnoses, and evidence-based treatments to individuals experiencing emotional, behavioral, and mental health difficulties. The role requires empathy, professionalism, and a commitment to ethical practice.</p></div>
<br><div><ul><li>Conduct psychological assessments and evaluations for patients using standardized tools and techniques.
</li><li>Diagnose mental health disorders such as depression, anxiety, PTSD, and personality disorders.
</li><li>Develop and implement individualized treatment plans.
</li><li>Deliver evidence-based therapeutic interventions (e.g., CBT, DBT, ACT, psychodynamic therapy).
</li><li>Provide crisis intervention and support for patients in acute distress.
</li><li>Monitor patient progress and adjust treatment plans as necessary.
</li><li>Maintain accurate, confidential records in line with ethical and legal standards.
</li><li>Collaborate with psychiatrists, physicians, social workers, and other healthcare professionals.
</li><li>Educate patients and their families on mental health conditions and coping strategies.
</li><li>Participate in case discussions, supervision, and ongoing professional development.</li></ul></div>
<br><div><ul><li>Master&rsquo;s or Doctoral degree (PhD or PsyD) in Clinical Psychology from an accredited institution.
</li><li>Valid license or registration with the relevant psychological council/authority.
</li><li>Minimum 3 years of clinical experience.
</li><li>Proficient in using psychological assessment tools and therapeutic techniques.
</li><li>Strong interpersonal, communication, and problem-solving skills.
</li><li>Culturally sensitive and able to work with diverse populations.</li></ul></div>

Clinical Pediatric Psychologist

<div><p>2.1 Anesthesia specialist is a qualified doctor who provide anesthetics (drugs which cause loss of sensation) to
<br>
patients before, during and after surgery. This is to make sure that they don't feel pain.
<br>
2.2 As an anesthetist he will monitor patients closely after surgery to make sure that they recover comfortably.</p></div>
<br><div><p>3.1 To provide and monitor 24 hours emergency anesthesia.
<br>
3.2 To help provide support for 24 hours epidural services.
<br>
3.3 Provide anesthetics to patients for surgery and intensive care.
<br>
3.4 The main responsibility would be to care for patients before, during and after surgery, making sure that they
<br>
are safe and comfortable.
<br>
3.5 Anesthetists form the largest single hospital medical specialty and their skills are used in all aspects of patient
<br>
care.
<br>
3.6 The perioperative anesthetic care of the surgical patient is the core of specialty work (and this includes all types
<br>
of surgery from simple body surface surgery in adults to the most complex surgery in patients of all ages,
<br>
including the premature newborn.
<br>
3.7 The preoperative preparation of surgical patients.
<br>
3.8 prepare patients for surgery by explaining any risks or side effects
<br>
3.9 Observe and monitor patients during surgery, responding quickly to any changes.
<br>
3.10 To work with the consultant staff to provide a comprehensive anesthesia services across NMCRH-KC.
<br>
3.11 Expected to participate in overall provision of anesthetic services within the department, to deputies for absent
<br>
colleagues, to work flexibly, to ensure services and patient care.
</p><p>3.12 To aid in the work of chronic pain services.
<br>
3.13 Help psychiatric patients receiving electric shock therapy.
<br>
3.14 The resuscitation and stabilization of patients in the Emergency Department.
<br>
3.15 Pain relief in labor and obstetric anesthesia.
<br>
3.16 Intensive care medicine.
<br>
3.17 Transport of acutely ill and injured patients.
<br>
3.18 Pre-hospital emergency care.
<br>
3.19 Pain medicine including: The relief of post-operative pain, acute pain medicine and the management of acute
<br>
teams, Chronic and cancer pain management.
<br>
3.20 The provision of sedation and anesthesia for patients undergoing various procedures outside the operating
<br>
theatre. Examples of this include different endoscopic procedures, interventional radiology and dental surgery
<br>
(this list is not exclusive).
<br>
3.21 Administer anesthetics to patients having operations outside the operating theatre such as radiology and radiotherapy, and dental surgery.
<br>
3.22 Use different types of anesthetics such as: local anesthetic - for a minor operation on a small area of the body
<br>
such as the mouth, regional anesthetic &ndash; such as an epidural to numb a larger area of the body like the lower
<br>
back in childbirth, general anesthetic &ndash; for more serious operations, to make the patient totally unconscious.
<br>
3.23 Work closely with other healthcare professionals to provide the most appropriate and complete treatment plan
<br>
for your patients.
<br>
3.24 Spend time in a variety of settings such as consulting rooms, wards, operating theatres and special units like
<br>
accident and emergency.
<br>
3.25 Deal with emergency situations, so you'll need to be able to work under pressure and make quick decisions.
<br>
3.26 To achieve value of money through making the most effective use of the available resources.
<br>
3.27 To understand professional development activities, audit, and engage in appraisal.
<br>
3.28 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital
<br>
management to comply those requirements
<br>
3.29 Work accordance with the documented OSH procedures and instructions, specific responsibilities
<br>
3.30 Be familiar with emergency and evacuation procedures
<br>
3.31 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk
<br>
assessments, incident reports
</p><p>3.33 Attend applicable OSH/Infection control training programs, mock drills and awareness programs
<br>
3.34 Use of appropriate personal protective equipment and safety systems<br>
</p><p><br>
4. SUPERVISION ARRANGEMENT:
<br>
4.1 Anesthesia specialist expected to have the skills and experiences to allow him to safely anesthetize patients who
<br>
are straightforward or those who present moderate difficulty without immediate supervision.
<br>
4.2 Anesthesia specialist will be expected to stand in for absent consultant staff in certain lists.
<br>
4.3 The supervising consultant and the anesthesia specialist will agree which lists are appropriate.
<br>
4.4 During normal working hours the consultant supervision will be provided by the consultant assigned to the
<br>
theater list.
<br>
4.5 Out of hours the consultant on-call provide cover.<br>
</p><p><br>
5. TRAINING COURSES REQUIRED:
<br>
5.1 Basic cardiac life support.
<br>
5.2 Advanced cardiac live support.
<br>
5.3 Pediatric advanced cardiac life support.
<br>
5.4 Trauma advanced life support.<br>
</p><p><br>
6. WORKING HOURS:
<br>
6.1 Long hours including nights and weekends, and will be part of an out-of-hours Rota system.
<br>
6.2 DOH legislation has established the number of hours 48 a week.<br>
</p><p><br>
7. SKILLS, INTERESTS AND QUALITIES:
<br>
7.1 A commitment to caring for others.
<br>
7.2 An interest and ability in science, medicine, anatomy and physiology.
<br>
7.3 The ability to work under pressure and make quick, accurate decisions.
<br>
7.4 Practical skills for examining patients and performing clinical procedures.
</p><p>7.5 Good communication skills and the ability to explain choices to patients.
<br>
7.6 The ability to work independently and also with other members of the theatre team.
<br>
7.7 Leadership and management skills
<br>
7.8 The ability to always work to high professional standards.
<br>
7.9 Keen interest in your specialist field and a willingness to keep your skills up to date.</p></div>
<br><div><p>8.1 Anesthesia Specialist must complete a recognized 5-7 year degree in medicine.
<br>
8.2 He/ She will also have to do further training which will last between 5 to 8 years.
<br>
8.3 Current license in country of origin with Specialist Anesthesiologist DOH license to practice in Abu Dhabi, U.A.E.</p></div>

Specialist Anaesthesia

<div><div>OPTHALMOLOGIST KEY RESPONSIBILITIES:
<br>
<ul><li>Provides care for all age groups.
</li><li>Services provided include, but are not limited to:
</li></ul>o Examination of patients for all Ophthalmological conditions/diseases
<br>
o Screening and management of glaucoma
<br>
o Screening &amp; management of diabetic retinopathy
<br>
o Treatment of corneal infections &amp; corneal diseases like keratoconus
<br>
o Cataract diagnosis
<br>
o Diagnosis of different retinal diseases
<br>
o Refractive consultation
<br>
o Laser photo coagulation of different conditions of the retina
<br>
o Diagnosis &amp; management of Squint
<br>
o Diagnosis of anterior chamber and posterior chamber diseases
<br>
o Diagnosis of refractory errors and their treatment
<br>
o Inflammatory conditions of the eye.
<br>
o Diagnosis of field defects
<br>
o Diagnosis of squints and their treatment
<br>
o Treatment of injuries etc.
</div><p>GENERAL RESPONSIBILITIES:
</p><p>a) Give the best possible care to patients in the Medical Centre and ensure that a high professional standard of care consistent with the resources available is provided to all patients.
<br>
b) Abide by the rules of the Department &amp; Section.
<br>
c) Observe ethical standards compatible with of contemporary medical practice.
<br>
d) Provide and maintain medical, and health professional education and continuing interdisciplinary health professional education.
<br>
e) Promote evidence-based decision-making.
<br>
f) Contribute to the development of and comply with the By-Laws, the Rules and Regulations and the policies of the Medical Centre.
<br>
g) Ensure that a high professional standard of care is provided to patients under their care within the privileges assigned.
<br>
h) Maintain involvement, as a recipient, in continuing medical and interdisciplinary professional education to meet minimum HAAD requirements.
<br>
i) Recognize the authority of the Head of Department, the Medical Director.
<br>
j) Notify the Head of Department, Medical Director or Medical Centre Director of any actions or claims that may arise that may have an effect on the licensure of the employee to practice medicine.
<br>
k) Attend all meetings of the Departments to which the Medical Staff member is appointed (unless excused).
<br>
l) Serve on sub-committees of the Medical Executive Committee, as required.
<br>
m) Provide consultations on patients, as required.
<br>
n) Contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their Head of Section or Department.
<br>
o) Perform such other duties as may be prescribed from time to time by the Medical Centre Director or the Head of Department.
<br>
p) Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports
<br>
q) Actively participate in the Medical Centre's on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs
<br>
r) Act as a translator if needed
<br>
s) Perform other duties and tasks assigned by the Head of Department
</p><p>THE DUTIES OF ALL SPECIALISTS ARE AS FOLLOWS:
<br>
a) They will take Most Responsible Physician (MRP) responsibilities for patients under their direct care.
<br>
b) The position of MRP can only be transferred with the agreement of another physician.
<br>
c) They will give professional advice and provide technical services, for which they are privileged, to another Specialist or Consultant or their patient as requested.
<br>
d) They will both give and request consultations according to the Medical Centre policies on consultations.
<br>
e) They will take professional responsibility for the care given to their patients by themselves and any junior medical staff working under their direction in the environment provided by the Medical Centre management.
<br>
f) They will be responsible for contributing to the teaching of all staff involved in the care of their patients to ensure that they can do those things that are expected of them by their clinical privileges.
<br>
g) They are expected to demonstrate team leadership to the group of staff working directly with them.
<br>
h) They are expected to work in a collegiate manner with all Medical Centre staff.
<br>
i) They are expected to work within the various rules, regulations and guidelines of the section and Department in which they work.
<br>
j) They are expected to contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their line managers.
<br>
k) Take &lsquo;on-call&rsquo; duty, according to the department rota and the needs of their patients.
<br>
l) When on out of normal working hours &lsquo;on-call&rsquo; duty, they will take on a temporary MRP responsibility for all the patients left under their care. They will therefore ensure that the process of handover is carried out appropriate to the patient&rsquo;s requirements.
<br>
m) When a Specialist has a temporary MRP role their clinical privileges remain the same. If the normal MRP or one with their same clinical privileges are not available to deal with a problem outside the &lsquo;on-call&rsquo; physician&rsquo;s agreed capability, the situation of emergency privileges applies.
<br>
n) The Specialist is responsible for ensuring that the patient and or the family are kept fully informed about their condition in an ethical and humane manner.
<br>
o) He/she is also responsible for protecting the patient from anxiety related to partially hear or poorly understood medical conversation. Criticism of colleagues in front of patients or relatives is never good medical practice unless it is in a strict medical legal consultation situation and where they are prepared to put the criticism in writing.
<br>
p) Specialists must discuss with their Line manager all examples of serious or repeated minor failures to perform by other medical staff. This will ensure necessary intervention at an early stage.
<br>
q) They will ensure that all the medical records of their patients are completed in an accurate, legible, and timely manner according to the policy on the subject.
<br>
r) They will take part in mortality and morbidity meetings in an open and collegiate manner to ensure fairness and truth in the discussions.
<br>
s) They will maintain confidentiality in all matters according to the policy of the HAAD.
<br>
t) They will take a leading role in the teaching of all junior medical staff and will contribute to the teaching of nurses, other personnel, patients and their careers and the public as needed.
<br>
u) They will attempt to improve their service to the patients through audit, research, attendance at educational events and the use of the library and other educational facilities.
<br>
v) Has sole responsibility for issuing DOH Sick Leave from the DOH website.
</p><div>DECISION-MAKING AUTHORITY:
<br>
<ul><li>Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues.
</li></ul></div><div>OCCUPATIONAL SAFETY AND HEALTH MANAGEMENT:
<br>
<ul><li>Attending Occupational Safety and Health (OSH) programs as a mandatory requirement.
</li><li>Being compliant with all OSH policies &amp; procedures and legal requirements regarding Occupational Safety and Health Management System.
</li><li>Conducting his/her task in a healthy and safe manner at all times.
</li><li>Reporting any untoward events that will impact the occupational, safety &amp; health of patients, staff, contractors, facilities, operations, etc.
</li><li>Comply with the established OHSMS procedures of which they have been informed, instructed and trained.
</li><li>Actively participate along with line management towards implementation of OHSMS requirements.
</li><li>Report to the respective manager any potentially hazard, unsafe act or condition, which may cause EHS impacts.
</li><li>Report all EHS hazard, near miss and incidents to the respective line manager.
</li></ul></div><div>INFECTION CONTROL:
<br>
<ul><li>All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.
</li><li>Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.</li></ul></div></div>
<br><div><div>OPTHALMOLOGIST KEY RESPONSIBILITIES:
<br>
<ul><li>Provides care for all age groups.
</li><li>Services provided include, but are not limited to:
</li></ul>o Examination of patients for all Ophthalmological conditions/diseases
<br>
o Screening and management of glaucoma
<br>
o Screening &amp; management of diabetic retinopathy
<br>
o Treatment of corneal infections &amp; corneal diseases like keratoconus
<br>
o Cataract diagnosis
<br>
o Diagnosis of different retinal diseases
<br>
o Refractive consultation
<br>
o Laser photo coagulation of different conditions of the retina
<br>
o Diagnosis &amp; management of Squint
<br>
o Diagnosis of anterior chamber and posterior chamber diseases
<br>
o Diagnosis of refractory errors and their treatment
<br>
o Inflammatory conditions of the eye.
<br>
o Diagnosis of field defects
<br>
o Diagnosis of squints and their treatment
<br>
o Treatment of injuries etc.
</div><p>GENERAL RESPONSIBILITIES:
</p><p>a) Give the best possible care to patients in the Medical Centre and ensure that a high professional standard of care consistent with the resources available is provided to all patients.
<br>
b) Abide by the rules of the Department &amp; Section.
<br>
c) Observe ethical standards compatible with of contemporary medical practice.
<br>
d) Provide and maintain medical, and health professional education and continuing interdisciplinary health professional education.
<br>
e) Promote evidence-based decision-making.
<br>
f) Contribute to the development of and comply with the By-Laws, the Rules and Regulations and the policies of the Medical Centre.
<br>
g) Ensure that a high professional standard of care is provided to patients under their care within the privileges assigned.
<br>
h) Maintain involvement, as a recipient, in continuing medical and interdisciplinary professional education to meet minimum HAAD requirements.
<br>
i) Recognize the authority of the Head of Department, the Medical Director.
<br>
j) Notify the Head of Department, Medical Director or Medical Centre Director of any actions or claims that may arise that may have an effect on the licensure of the employee to practice medicine.
<br>
k) Attend all meetings of the Departments to which the Medical Staff member is appointed (unless excused).
<br>
l) Serve on sub-committees of the Medical Executive Committee, as required.
<br>
m) Provide consultations on patients, as required.
<br>
n) Contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their Head of Section or Department.
<br>
o) Perform such other duties as may be prescribed from time to time by the Medical Centre Director or the Head of Department.
<br>
p) Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports
<br>
q) Actively participate in the Medical Centre's on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs
<br>
r) Act as a translator if needed
<br>
s) Perform other duties and tasks assigned by the Head of Department
</p><p>THE DUTIES OF ALL SPECIALISTS ARE AS FOLLOWS:
<br>
a) They will take Most Responsible Physician (MRP) responsibilities for patients under their direct care.
<br>
b) The position of MRP can only be transferred with the agreement of another physician.
<br>
c) They will give professional advice and provide technical services, for which they are privileged, to another Specialist or Consultant or their patient as requested.
<br>
d) They will both give and request consultations according to the Medical Centre policies on consultations.
<br>
e) They will take professional responsibility for the care given to their patients by themselves and any junior medical staff working under their direction in the environment provided by the Medical Centre management.
<br>
f) They will be responsible for contributing to the teaching of all staff involved in the care of their patients to ensure that they can do those things that are expected of them by their clinical privileges.
<br>
g) They are expected to demonstrate team leadership to the group of staff working directly with them.
<br>
h) They are expected to work in a collegiate manner with all Medical Centre staff.
<br>
i) They are expected to work within the various rules, regulations and guidelines of the section and Department in which they work.
<br>
j) They are expected to contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their line managers.
<br>
k) Take &lsquo;on-call&rsquo; duty, according to the department rota and the needs of their patients.
<br>
l) When on out of normal working hours &lsquo;on-call&rsquo; duty, they will take on a temporary MRP responsibility for all the patients left under their care. They will therefore ensure that the process of handover is carried out appropriate to the patient&rsquo;s requirements.
<br>
m) When a Specialist has a temporary MRP role their clinical privileges remain the same. If the normal MRP or one with their same clinical privileges are not available to deal with a problem outside the &lsquo;on-call&rsquo; physician&rsquo;s agreed capability, the situation of emergency privileges applies.
<br>
n) The Specialist is responsible for ensuring that the patient and or the family are kept fully informed about their condition in an ethical and humane manner.
<br>
o) He/she is also responsible for protecting the patient from anxiety related to partially hear or poorly understood medical conversation. Criticism of colleagues in front of patients or relatives is never good medical practice unless it is in a strict medical legal consultation situation and where they are prepared to put the criticism in writing.
<br>
p) Specialists must discuss with their Line manager all examples of serious or repeated minor failures to perform by other medical staff. This will ensure necessary intervention at an early stage.
<br>
q) They will ensure that all the medical records of their patients are completed in an accurate, legible, and timely manner according to the policy on the subject.
<br>
r) They will take part in mortality and morbidity meetings in an open and collegiate manner to ensure fairness and truth in the discussions.
<br>
s) They will maintain confidentiality in all matters according to the policy of the HAAD.
<br>
t) They will take a leading role in the teaching of all junior medical staff and will contribute to the teaching of nurses, other personnel, patients and their careers and the public as needed.
<br>
u) They will attempt to improve their service to the patients through audit, research, attendance at educational events and the use of the library and other educational facilities.
<br>
v) Has sole responsibility for issuing DOH Sick Leave from the DOH website.
</p><div>DECISION-MAKING AUTHORITY:
<br>
<ul><li>Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues.
</li></ul></div><div>OCCUPATIONAL SAFETY AND HEALTH MANAGEMENT:
<br>
<ul><li>Attending Occupational Safety and Health (OSH) programs as a mandatory requirement.
</li><li>Being compliant with all OSH policies &amp; procedures and legal requirements regarding Occupational Safety and Health Management System.
</li><li>Conducting his/her task in a healthy and safe manner at all times.
</li><li>Reporting any untoward events that will impact the occupational, safety &amp; health of patients, staff, contractors, facilities, operations, etc.
</li><li>Comply with the established OHSMS procedures of which they have been informed, instructed and trained.
</li><li>Actively participate along with line management towards implementation of OHSMS requirements.
</li><li>Report to the respective manager any potentially hazard, unsafe act or condition, which may cause EHS impacts.
</li><li>Report all EHS hazard, near miss and incidents to the respective line manager.
</li></ul></div><div>INFECTION CONTROL:
<br>
<ul><li>All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.
</li><li>Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.</li></ul></div></div>
<br><div><ul><li>MBBS or MBChB or equivalent qualification from an accredited institution
</li><li>Completion of specialty qualification as per the Recognized Specialty Certificate table</li></ul></div>

Specialist - Ophthalmology

<div><div><ul><li>Responsible for providing and coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.
</li></ul><ul><li>Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment. They work with a team of physicians and other health care specialists or allied health in various settings.
 </li></ul><ul><li><b>Assessment and Evaluation
</b><div><ul><li>Meet the essential mental and physical health needs of people of all ages and conditions, including those under end-of-life care.
 </li></ul><ul><li>Perform systematic patient assessment and collect pertinent data about the patient&rsquo;s health or situation.
 </li></ul><ul><li><b>Diagnosis
</b><div><ul><li>Understand and analyze the assessment information and data
 </li></ul><ul><li>Determine actual and potential nursing diagnoses, problems, and issues.
 </li></ul></div></li></ul><ul><li><b>Outcomes Identification
</b><div><ul><li>Define the predicted and expected outcomes of the patient&rsquo;s planned care.
 </li></ul><ul><li>Create and evaluate patient care plans with the medical team.
</li></ul></div></li></ul><ul><li>. <b>Planning
</b><div><ul><li>Define the care plan in collaboration with the healthcare team, patients, and families.
 </li></ul><ul><li>Maintain and update the technical and clinical skills related to nursing practice.
</li></ul><ul><li>Employ strategies to promote patients&rsquo; health and a safe environment.
 </li></ul><ul><li>Understand different diagnostic tests and laboratory exams.
 </li></ul></div></li></ul><ul><li><b>Intervention &amp; Implementation
</b><div><ul><li>Develop a plan of care for each patient.
 </li></ul><ul><li>Assess and manage all patient populations with appropriate intervention.
</li></ul><ul><li>Insert, manage, and discontinue intravenous catheters and intraurethral catheters.
 </li></ul><ul><li>Record vital signs, recognize, and address abnormalities.
 </li></ul><ul><li>Perform essential life support (BLS)
 </li></ul><ul><li>Support patient with personal care activities such as feeding, dressing, and performing hygiene.
</li></ul><ul><li>Prepare patients for medical examination and treatment.
</li></ul><ul><li>Administer medications and monitor patients for any side effects and reactions.
 </li></ul><ul><li>Administer treatments such as IV fluids or blood products and monitor patients for any reactions.
</li></ul><ul><li>Provide wound care management.
 </li></ul><ul><li>Assist in medical procedures invasive or non-invasive as needed.
</li></ul><ul><li>Collect blood samples and other body fluids specimens for laboratory work.
</li></ul><ul><li>Operate and monitor medical equipment.
 </li></ul><ul><li>Facilitate the process of safe patient`s admission and discharge.
 </li></ul><ul><li>Transfer patient safely into and out of bed and chair
</li></ul><ul><li>Provide patient care while maintaining the basic principle of medicine of &ldquo;do no harm.
 </li></ul><ul><li>Record details and symptoms of the patient medical history and current health
</li></ul><ul><li>Promote patient optimum health and wellbeing.
</li></ul><ul><li>Identify patients' care requirements and implement the identified and expected patient`s plan.
 </li></ul><ul><li>Participate in decision-making concerning patients&rsquo; care as well as coordinate their care with other healthcare professionals and facilities.
 </li></ul><ul><li>Maintain a safe environment using quality assurance and risk management strategies.
</li></ul><ul><li>Provide a safe environment for patients and staff, including implementing infection control procedures.
</li></ul><ul><li>Participate in continuous healthcare related quality improvement activities.
</li></ul><ul><li>Reflect on practice outcomes and make changes to practice when appropriate.
</li></ul><ul><li>Evaluates patient&rsquo;s treatment outcome.
</li></ul><ul><li>Engage in proper documentation relevant to patient&rsquo;s care.
</li></ul></div></li></ul><ul><li>Provides direct care and related duties in critical care unit and maintains current knowledge of critical care nursing practice and standards.
</li></ul><ul><li>Plans, implements and evaluates nursing care given to assigned patient in an effective and organized manner.
</li></ul><ul><li>Responsible for appropriate utilization of equipment&rsquo;s like Mechanical Ventilator, Infusion pumps, Syringe pumps, Defibrillator, Portable ventilator, Sequential Compression Device machine, Bedside cardiac Monitor, Arterial Blood Gas machine etc.
 </li></ul><ul><li>Demonstrates adequate skills in assisting in procedures like Endotracheal intubation, Tracheostomy, Central line insertion, Arterial line insertion, Pulmonary Artery catheter insertion, Vas cath insertion, Inter costal drain insertion, Pericardiocentesis, Synchronized cardioversion etc.
 </li></ul><ul><li>Performs Central venous catheter care, Urinary catheterization and care, Naso gastric feeding, Nasogastric lavage, Tracheostomy care etc.
</li></ul><ul><li>Monitors the Hemodynamic status, pressure injuries, pain score etc as per the assessment and reassessment policy and patient condition.
</li></ul><ul><li>Provides for the physical, psychological and social needs of the patient and families
</li></ul><ul><li>Provides comprehensive pre-operative and post-operative nursing care to all surgical patients
</li></ul><ul><li>Predominant role in preparation, administration and documentation of medication.
</li></ul><ul><li>Performs a wide range of nursing procedures with attention to accuracy, patient safety and comfort, including those requiring strict aseptic technique
</li></ul><ul><li>Assists with transfer of patients within the health care facilities and serves as transport nurse for patients during ambulance transport.
</li></ul><ul><li>Demonstrates competency in Cardio Pulmonary Resuscitation and participates as a member of Code Blue hospital wide
</li></ul><ul><li>Maintains and updates all relevant patient documentation / medical records as per hospital policy and procedure.
</li></ul><ul><li>Follows the reporting mechanisms / chain of command in the nursing services department. All patient care issues shall be correctly and promptly reported.
</li></ul><ul><li>Demonstrates an economical approach to the utilization of equipment&rsquo;s and supplies while assisting the head nurse to maintain an appropriate ward stock
</li></ul><ul><li>Takes responsibility for the unit in the absence of the Charge Nurse as assigned
</li></ul><ul><li>Responds to external disaster (Code Black/Code orange) as per hospital protocol.
</li></ul><ul><li>Responsible for checking the crash cart as per the checklist
</li></ul><ul><li>Responsible for maintaining inventory checklist of medications including high alert medications and narcotics as per hospital policy
</li></ul><ul><li>Responsible for maintaining inventory checklist of Hazmat items including MSDS as per hospital policy
</li></ul><ul><li>Ensures preventative and ongoing maintenance of equipment is carried out, reporting all failures or deficiencies through appropriate department head
</li></ul><ul><li>Demonstrates strict adherence to all hospital policies and procedures
</li></ul><ul><li>Demonstrates sound knowledge and participates in fire safety, patient safety, infection control and the other necessary precautions as per hospital policy.
</li></ul><ul><li>Takes responsibility for professional clinical practice and is actively involved in updating and continuing education.
</li></ul><ul><li>Performs any other assigned responsibilities as identified by the Charge Nurse / Supervisor / Nursing Director.
</li></ul><ul><li>Responsible for implementing health and safety measures related to the Pandemic for themselves and others by their actions or omissions, and continue the provision of health-care during a pandemic
</li></ul><ul><li>Responsible to comply with the managements instructions and policies, i.e. follow safe work practices, use equipment, wear protective equipment, participate in training, and report hazards or injury, etc.
</li></ul><ul><li>Responsible to monitor their own health and immediately report any issues of concern to their HOD.</li></ul></div></li></ul></div></div>
<br><div><div><ul><li>Responsible for providing and coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.
</li></ul><ul><li>Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment. They work with a team of physicians and other health care specialists or allied health in various settings.
 </li></ul><ul><li><b>Assessment and Evaluation
</b><div><ul><li>Meet the essential mental and physical health needs of people of all ages and conditions, including those under end-of-life care.
 </li></ul><ul><li>Perform systematic patient assessment and collect pertinent data about the patient&rsquo;s health or situation.
 </li></ul><ul><li><b>Diagnosis
</b><div><ul><li>Understand and analyze the assessment information and data
 </li></ul><ul><li>Determine actual and potential nursing diagnoses, problems, and issues.
 </li></ul></div></li></ul><ul><li><b>Outcomes Identification
</b><div><ul><li>Define the predicted and expected outcomes of the patient&rsquo;s planned care.
 </li></ul><ul><li>Create and evaluate patient care plans with the medical team.
</li></ul></div></li></ul><ul><li>. <b>Planning
</b><div><ul><li>Define the care plan in collaboration with the healthcare team, patients, and families.
 </li></ul><ul><li>Maintain and update the technical and clinical skills related to nursing practice.
</li></ul><ul><li>Employ strategies to promote patients&rsquo; health and a safe environment.
 </li></ul><ul><li>Understand different diagnostic tests and laboratory exams.
 </li></ul></div></li></ul><ul><li><b>Intervention &amp; Implementation
</b><div><ul><li>Develop a plan of care for each patient.
 </li></ul><ul><li>Assess and manage all patient populations with appropriate intervention.
</li></ul><ul><li>Insert, manage, and discontinue intravenous catheters and intraurethral catheters.
 </li></ul><ul><li>Record vital signs, recognize, and address abnormalities.
 </li></ul><ul><li>Perform essential life support (BLS)
 </li></ul><ul><li>Support patient with personal care activities such as feeding, dressing, and performing hygiene.
</li></ul><ul><li>Prepare patients for medical examination and treatment.
</li></ul><ul><li>Administer medications and monitor patients for any side effects and reactions.
 </li></ul><ul><li>Administer treatments such as IV fluids or blood products and monitor patients for any reactions.
</li></ul><ul><li>Provide wound care management.
 </li></ul><ul><li>Assist in medical procedures invasive or non-invasive as needed.
</li></ul><ul><li>Collect blood samples and other body fluids specimens for laboratory work.
</li></ul><ul><li>Operate and monitor medical equipment.
 </li></ul><ul><li>Facilitate the process of safe patient`s admission and discharge.
 </li></ul><ul><li>Transfer patient safely into and out of bed and chair
</li></ul><ul><li>Provide patient care while maintaining the basic principle of medicine of &ldquo;do no harm.
 </li></ul><ul><li>Record details and symptoms of the patient medical history and current health
</li></ul><ul><li>Promote patient optimum health and wellbeing.
</li></ul><ul><li>Identify patients' care requirements and implement the identified and expected patient`s plan.
 </li></ul><ul><li>Participate in decision-making concerning patients&rsquo; care as well as coordinate their care with other healthcare professionals and facilities.
 </li></ul><ul><li>Maintain a safe environment using quality assurance and risk management strategies.
</li></ul><ul><li>Provide a safe environment for patients and staff, including implementing infection control procedures.
</li></ul><ul><li>Participate in continuous healthcare related quality improvement activities.
</li></ul><ul><li>Reflect on practice outcomes and make changes to practice when appropriate.
</li></ul><ul><li>Evaluates patient&rsquo;s treatment outcome.
</li></ul><ul><li>Engage in proper documentation relevant to patient&rsquo;s care.
</li></ul></div></li></ul><ul><li>Provides direct care and related duties in critical care unit and maintains current knowledge of critical care nursing practice and standards.
</li></ul><ul><li>Plans, implements and evaluates nursing care given to assigned patient in an effective and organized manner.
</li></ul><ul><li>Responsible for appropriate utilization of equipment&rsquo;s like Mechanical Ventilator, Infusion pumps, Syringe pumps, Defibrillator, Portable ventilator, Sequential Compression Device machine, Bedside cardiac Monitor, Arterial Blood Gas machine etc.
 </li></ul><ul><li>Demonstrates adequate skills in assisting in procedures like Endotracheal intubation, Tracheostomy, Central line insertion, Arterial line insertion, Pulmonary Artery catheter insertion, Vas cath insertion, Inter costal drain insertion, Pericardiocentesis, Synchronized cardioversion etc.
 </li></ul><ul><li>Performs Central venous catheter care, Urinary catheterization and care, Naso gastric feeding, Nasogastric lavage, Tracheostomy care etc.
</li></ul><ul><li>Monitors the Hemodynamic status, pressure injuries, pain score etc as per the assessment and reassessment policy and patient condition.
</li></ul><ul><li>Provides for the physical, psychological and social needs of the patient and families
</li></ul><ul><li>Provides comprehensive pre-operative and post-operative nursing care to all surgical patients
</li></ul><ul><li>Predominant role in preparation, administration and documentation of medication.
</li></ul><ul><li>Performs a wide range of nursing procedures with attention to accuracy, patient safety and comfort, including those requiring strict aseptic technique
</li></ul><ul><li>Assists with transfer of patients within the health care facilities and serves as transport nurse for patients during ambulance transport.
</li></ul><ul><li>Demonstrates competency in Cardio Pulmonary Resuscitation and participates as a member of Code Blue hospital wide
</li></ul><ul><li>Maintains and updates all relevant patient documentation / medical records as per hospital policy and procedure.
</li></ul><ul><li>Follows the reporting mechanisms / chain of command in the nursing services department. All patient care issues shall be correctly and promptly reported.
</li></ul><ul><li>Demonstrates an economical approach to the utilization of equipment&rsquo;s and supplies while assisting the head nurse to maintain an appropriate ward stock
</li></ul><ul><li>Takes responsibility for the unit in the absence of the Charge Nurse as assigned
</li></ul><ul><li>Responds to external disaster (Code Black/Code orange) as per hospital protocol.
</li></ul><ul><li>Responsible for checking the crash cart as per the checklist
</li></ul><ul><li>Responsible for maintaining inventory checklist of medications including high alert medications and narcotics as per hospital policy
</li></ul><ul><li>Responsible for maintaining inventory checklist of Hazmat items including MSDS as per hospital policy
</li></ul><ul><li>Ensures preventative and ongoing maintenance of equipment is carried out, reporting all failures or deficiencies through appropriate department head
</li></ul><ul><li>Demonstrates strict adherence to all hospital policies and procedures
</li></ul><ul><li>Demonstrates sound knowledge and participates in fire safety, patient safety, infection control and the other necessary precautions as per hospital policy.
</li></ul><ul><li>Takes responsibility for professional clinical practice and is actively involved in updating and continuing education.
</li></ul><ul><li>Performs any other assigned responsibilities as identified by the Charge Nurse / Supervisor / Nursing Director.
</li></ul><ul><li>Responsible for implementing health and safety measures related to the Pandemic for themselves and others by their actions or omissions, and continue the provision of health-care during a pandemic
</li></ul><ul><li>Responsible to comply with the managements instructions and policies, i.e. follow safe work practices, use equipment, wear protective equipment, participate in training, and report hazards or injury, etc.
</li></ul><ul><li>Responsible to monitor their own health and immediately report any issues of concern to their HOD.</li></ul></div></li></ul></div></div>
<br><div><div><ul><li>Bachelor of Science in Nursing.
 </li></ul><ul><li>Current license in country of origin and with DOH license to practice in Abu Dhabi, UAE.
 </li></ul><ul><li>Minimum 2 years nursing experience in Intensive Care Unit
</li></ul><ul><li>BLS / ACLS provider
</li></ul><ul><li>Good English spoken &amp; written, Arabic language advantageous/desirable but not essential.</li></ul></div></div>

Registered Nurse - ICU

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