Urwah Admin

NMC Health plc

<div>First point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol</div>
 <div>Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system</div>

Call Center Executive

<div>Performs clinical tests in anyone of or a combination of areas of specialization depending on the size and scope of the laboratory activity. Maybe assigned to or receiving supervision from laboratory in charge</div>
 <div><div><div><div><div>Key Accountabilities 
</div></div> 
<div><div>Specific Responsibilities for this Role
<ul><li>Plan and direct research and development, when appropriate.
</li><li>Performing the work, which is assigned, ensuring that it meets all standards as required by ISO 15189:2022/EIAC Standards/JCI/regulatory bodies (DOH/DHA/MOH where applicable)
</li><li>Performs biological, haematological, chemical, or physical analysis and determinations at the direction of professional staff.
</li><li>Performs physical, bacteriological, chemical, or serological tests on a variety of samples including blood, sputum, urine, water and tissues at the direction of professional staff.
</li><li>Operates and maintains sophisticated instruments and equipment used in the division, is able to properly maintain, operate and shut down such instruments. Maintains competence in Laboratory Information System that is crucial to the quality operations of the laboratory and patient care.
</li><li>Operates and maintains scientific instruments, including, but not limited to pH meters, spectrophotometers, electrophoresis apparatuses, chromatography apparatuses, immunoassay analysers, cell counters, analytical balances, and autoclaves.
</li><li>Prepares chemical reagents and biological media according to formulae; assumes responsibility for accuracy in the preparation and standardization of solutions. Follows required aseptic techniques in dispensing base media.
</li><li>Prepares slides and makes microscopic observations.
</li><li>Collects blood specimens and analyses them for sugar, sedimentation rate, type, bacteria cultures, and bacteria identification.
</li><li>Performs such blood counts as red cell, haemoglobin, differential, platelet, retics, and sickle cell.
</li><li>Makes complete urinalyses, including qualitative and quantitative sugar, specific gravity and albumin.
</li><li>Carries out biochemical analyses and determinations such as liver function, thyroid function, blood sugars, renal function, and cardiac function at the direction of professional staff.
</li><li>Performs biochemical tests and analyses using electrophoresis or chromatography.
</li><li>Prepare tissue for microscopic examination by pathologists.
</li><li>Should participate in QC/QI for area of specialty and Lab indicators. Should not report patient results unless quality control data are within accepted parameters. Should be able to recognize out of control values, takes corrective action, and notify others of changes.
</li><li>Should maintain a positive working relationship with the medical staff and hospital personnel and use positive interpersonal skills to support the lab&rsquo;s customers. Should use clear and concise verbal and written communication with staff and the public.
</li><li>Acts independently on supervisor&rsquo;s direction and accepts responsibility of the adopted policy and procedures of the hospital and the laboratory.
</li><li>Responsible for accurately completing records and reports. Should follow laboratory policy for data retrieval, record keeping, and specimen identification procedures.
</li><li>Shares call duty and works different shifts as required. 
</li></ul>General Responsibilities
<ul><li>Work in all shifts as scheduled by the Laboratory Director.
</li><li>Strictly adheres to organization&rsquo;s regulations and policies especially those related to infection control, patient safety, OSHAD, DOH, JCI and ISO.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-service training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, associates and Management
</li><li>Maintains confidentiality as per the agreement signed.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
</li><li>Carries out other duties when requested by the Laboratory Director 
</li></ul>Occupational Safety and health and infection control Roles &amp; Responsibilities:
<ul><li>Familiarize themselves and comply with all OSH and Infection Control policies, standards and procedures that are relevant for their workplace.
</li><li>Work in accordance with the documented occupational, safety and health procedures and instructions, specific responsibilities defined in individual procedures and instructions.
</li><li>Use of appropriate personal protective equipment and safety systems and follow safe working procedures.
</li><li>Be familiar with emergency and evacuation procedures.
</li><li>Not wilfully or recklessly endanger anyone's health and safety. Take reasonable care for the health and safety of persons that may be affected by the employee&rsquo;s acts or omissions at the workplace.
</li><li>Assist with the preparation of risk assessments.
</li><li>Attend applicable departmental safety training and follow OSHMS policies and procedures.
</li><li>Take reasonable care of their own health and safety.
</li><li>Cooperate with their employer with respect to any action taken by the employer to comply with OSHMS requirements.
</li><li>Identify, label and maintain hazardous materials, MSDS and its current inventory.
</li><li>Proper collection, Storage and disposal of needle, sharps and hazardous materials as per NMCSH Waste management policy
</li><li>Ensure the safe use of all laboratory equipment such as BSC, Microtome, Stainer, autoclave, centrifuge as per manufacturer instruction.
</li><li>Must be familiar with the concept of hazard and biohazardous materials, safe handling of biohazardous materials present in the working section.
</li><li>Must be familiar with ergonomic, sharps and biological hazards in work area and how to handle them.
</li><li>Should be familiar with MSDS to determine health hazards, and routes of exposures for chemicals.
</li><li>Know the CODE Brown policy and other applicable laboratory policies and procedures. 
</li></ul>Prevention and Control of Infection (PCI):
<ul><li>PCI is everyone&rsquo;s responsibility. All staff are required to read and implement the NMC PCI Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
</li><li>The strictest hand hygiene, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times</li></ul></div></div></div></div></div>
 <div><div><div><div><div>Qualification, Licensure, Education, Experiences &amp; Special Skills 
</div></div> 
</div><div><div><div><ul><li>Graduate of an accredited course in diploma or certificate as a Laboratory Technician from an accredited program or equivalent of not less than 2 years duration
<ul><li>Not less than two (2) years of Medical Laboratory experience.
</li><li>Currently licensed in country of origin and with DOH/DHA/MOH license to practice in UAE
</li><li>Fluent in spoken &amp; written English, Arabic language is desirable, but not essential
</li><li>Ability to learn and handle automation &amp; IT programs is desirable but not essential</li></ul></li></ul></div></div></div></div></div>

Laboratory Technician

<div>The Approval Officer &ndash; Pharmacy Department is responsible for reviewing, verifying, and approving pharmacy-related requests, prescriptions, procurement documents, and controlled medication processes in accordance with hospital policies, regulatory requirements, and insurance guidelines. The role ensures accuracy, compliance, and timely authorization of pharmacy transactions to support safe and efficient patient care.</div>
 <div>Key Responsibilities
1. Prescription &amp; Medication Approval
<ul><li>Review prescriptions for accuracy, completeness, and compliance with medical guidelines.
</li><li>Approve or escalate prescriptions requiring clinical or financial validation.
</li><li>Ensure controlled and high-risk medications are properly authorized.
</li></ul>2. Procurement &amp; Inventory Approval
<ul><li>Verify pharmacy purchase requisitions and stock requests.
</li><li>Approve procurement based on budget, necessity, and policy compliance.
</li><li>Monitor inventory movement to avoid overstocking or shortages.
</li></ul>3. Insurance &amp; Billing Coordination
<ul><li>Validate medication charges for insurance and billing purposes.
</li><li>Ensure compliance with payer rules and reimbursement policies.
</li><li>Coordinate with billing and finance teams for approvals and corrections.
</li></ul>4. Regulatory Compliance
<ul><li>Ensure all approvals comply with healthcare regulations and internal policies.
</li><li>Maintain documentation for audits and inspections.
</li><li>Support adherence to pharmacy laws and accreditation standards.
</li></ul>5. System &amp; Documentation Management
<ul><li>Process approvals in hospital information systems (HIS/ERP).
</li><li>Maintain accurate records of all approvals and rejections.
</li><li>Generate reports as required by management.
</li></ul>6. Communication &amp; Coordination
<ul><li>Coordinate with pharmacists, physicians, and finance teams.
</li><li>Clarify discrepancies in requests before approval.
</li></ul>Provide guidance on approval requirements and procedures.</div>
 <div>Qualifications
<ul><li>Bachelor&rsquo;s degree in Pharmacy, Healthcare Administration, or related field.
</li><li>Prior experience in hospital pharmacy or healthcare approvals preferred.
</li><li>Knowledge of pharmaceutical regulations and hospital workflows.
</li></ul>Skills Required
<ul><li>Attention to detail and accuracy
</li><li>Knowledge of pharmacy operations and medications
</li><li>Strong analytical and decision-making skills
</li><li>Familiarity with HIS/ERP systems
</li><li>Good communication and coordination skills
</li><li>Understanding of compliance and audit requirements</li></ul></div>

Approval Officer

<div>The role involves delivering professional, ethical, and high-quality clinical care, managing clinical risks, ensuring compliance with governance standards, and maintaining accurate medical records. It also emphasizes continuous professional development and maintaining integrity in providing ethical, responsible clinical services.</div>
 <div><ul><li>Provide a comprehensive professional and ethical quality clinical services to patients in an effective and efficient manner.
</li><li>Monitor and manage clinical risks associated with direct patient care.
</li><li>Ensure compliance with clinical governance and quality management standards.
</li><li>Maintain accurate medical records.
</li><li>Ensure excellence in medical practice is maintained by focusing on continuous professional development of self and others.
</li><li>Maintain integrity in professional services by executing clinical services in an ethical and responsible manner</li></ul></div>
 <div>At least 3 - 5 years&rsquo; post qualification experience at Specialist level (independent of country)
At least 1 year Specialist level experience from a Tier 1 country as specified by the UAE healthcare regulator.
Basic medical degree and completion of a specialty qualification/education programme (fellowship/diploma) recognised by the relevant UAE healthcare authority.
Certification and registration in a speciality recognised by relevant UAE healthcare authority. Active and valid life support certification (e.g. BLS, ACLS, PALS, ATLS, NRP)
Eligibility for relevant healthcare authority registration e.g. Membership from Royal College / Arab Board Certification / MS / DM / MPhil or an equivalent recognised by relevant healthcare authority in UAE</div>

Specialist Gastroenterology

<div>Phlebotomists are health care professionals who have been trained to collect patient&rsquo;s blood specimens by venipuncture and by micro collection techniques</div>
 <div><ul><li>Performing the work, which is assigned, ensuring that it meets all standards as required by ISO 15189:2022/EIAC Standards/JCI/regulatory bodies (DOH/DHA/MOH where applicable).
</li><li>Perform Blood Draws: Collect blood specimens from patients using venipuncture, capillary, or fingerstick methods.
</li><li>Patient Identification: Verify patient information and ensure correct labelling of samples to avoid errors.
</li><li>Prepare and Maintain Equipment: Ensure all necessary tools and equipment are sterile, organized, and properly functioning.
</li><li>Patient Comfort and Care: Ensure a calm, safe, and comfortable environment for patients, addressing any concerns or anxieties.
</li><li>Maintain Cleanliness: Follow proper hygiene protocols, maintaining cleanliness in work areas and equipment.
</li><li>Record and Document Information: Accurately document patient information, procedures performed, and specimens collected.
</li><li>Transport Samples: Safely and efficiently transport specimens to the appropriate laboratories for analysis.
</li><li>Follow Safety Protocols: Adhere to all safety guidelines, including the handling and disposal of biohazard materials.
</li><li>Monitor Patient Reactions: Observe patients during and after procedures for any adverse reactions and report concerns to supervisors.
</li><li>Communicate with Medical Staff: Collaborate with physicians, nurses, and laboratory technicians to ensure accurate and timely results.
</li><li>Maintain Confidentiality: Protect patient confidentiality and adhere to HIPAA guidelines regarding personal health information. 
</li></ul>General Responsibilities
<ul><li>Work in all shifts as scheduled by the Laboratory Director.
</li><li>Strictly adheres to organization&rsquo;s regulations and policies especially those related to infection control, patient safety, OSHAD, DOH, JCI and ISO.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-service training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, associates and Management
</li><li>Maintains confidentiality as per the agreement signed.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
</li><li>Carries out other duties when requested by the Laboratory Director 
</li></ul>Occupational Safety and health and infection control Roles &amp; Responsibilities:
<ul><li>Familiarize themselves and comply with all OSH and Infection Control policies, standards and procedures that are relevant for their workplace.
</li><li>Work in accordance with the documented occupational, safety and health procedures and instructions, specific responsibilities defined in individual procedures and instructions.
</li><li>Use of appropriate personal protective equipment and safety systems and follow safe working procedures.
</li><li>Be familiar with emergency and evacuation procedures.
</li><li>Not wilfully or recklessly endanger anyone's health and safety. Take reasonable care for the health and safety of persons that may be affected by the employee&rsquo;s acts or omissions at the workplace.
</li><li>Assist with the preparation of risk assessments.
</li><li>Attend applicable departmental safety training and follow OSHMS policies and procedures.
</li><li>Take reasonable care of their own health and safety.
</li><li>Cooperate with their employer with respect to any action taken by the employer to comply with OSHMS requirements.
</li><li>Identify, label and maintain hazardous materials, MSDS and its current inventory.
</li><li>Proper collection, Storage and disposal of needle, sharps and hazardous materials as per NMCSH Waste management policy
</li><li>Ensure the safe use of all laboratory equipment such as BSC, Microtome, Stainer, autoclave, centrifuge as per manufacturer instruction.
</li><li>Must be familiar with the concept of hazard and biohazardous materials, safe handling of biohazardous materials present in the working section.
</li><li>Must be familiar with ergonomic, sharps and biological hazards in work area and how to handle them.
</li><li>Should be familiar with MSDS to determine health hazards, and routes of exposures for chemicals.
</li><li>Know the CODE Brown policy and other applicable laboratory policies and procedures. 
</li></ul>Prevention and Control of Infection (PCI):
<ul><li>PCI is everyone&rsquo;s responsibility. All staff are required to read and implement the NMC PCI Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
</li></ul>The strictest hand hygiene, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times</div>
 <div><ul><li>Certificate of training in an approved Phlebotomy program or Diploma (1 year) Medical Laboratory Technology or Degree in any health-related field.
</li><li>Minimum of one (1) year practical experience as Phlebotomist in a reputed Medical Laboratory Not less than two (2) years of Medical Laboratory experience.
</li><li>Currently licensed in country of origin and with DOH/DHA/MOH license to practice in UAE.
</li><li>Fluent in spoken &amp; written English, Arabic language is desirable, but not essential.
</li><li>Ability to learn and handle automation &amp; IT programs is desirable but not essential.
</li></ul>Ability to learn and handle automation &amp; IT programs is desirable but not essential</div>

Phlebotomist

<div>The Case Manager is responsible for coordinating patient care, managing insurance approvals, monitoring resource utilization, and ensuring efficient discharge planning while supporting the Revenue Cycle Department. The role focuses on optimizing insurance approvals, reducing claim denials, ensuring medical necessity documentation, and improving hospital revenue through effective case and utilization management in compliance with UAE healthcare regulations.</div>
 <div><div><ul><li>Case Management &amp; Care Coordination
</li></ul></div><ul><li>Assess patient medical and clinical needs
</li><li>Coordinate with physicians and nursing teams for treatment planning
</li><li>Monitor patient progress and length of stay
</li><li>Identify high-risk and long-stay patients
</li><li>Facilitate patient transfers in collaboration with clinical teams, ensuring medical records, treatment plans, and discharge documentation are complete. 
</li></ul>2. Insurance &amp; Revenue Cycle Coordination
<ul><li>Coordinate with insurance companies and TPAs for approvals through the RCM Approval unit
</li><li>Ensure timely pre-authorizations and concurrent approvals
</li><li>Monitor insurance coverage and eligibility
</li><li>Support denial prevention and claim accuracy
</li><li>Work closely with billing and coding teams
</li><li>Ensure proper clinical documentation for claims submission
</li><li>Facilitate insurance company and TPA visits for medical file reviews and case audits.
</li><li>Monitor and ensure timely bill updates by coordinating with clinical, coding, and billing teams to avoid claim delays and ensure accurate revenue capture. 
</li></ul><div><ul><li>Real-Time Visibility &amp; Escalation of Inpatient Pending Approvals
</li></ul></div>Maintaining real time tracking of all Inpatient pending approvals and escalate cases exceeding defined turnaround times to relevant stakeholders (Clinical team, RCM insurance). 
<ul><li>
</li></ul>4. Utilization Management
<ul><li>Monitor Average Length of Stay (ALOS)
</li><li>Ensure efficient use of hospital resources
</li><li>Conduct concurrent and retrospective case reviews
</li><li>Support cost-effective treatment planning
</li>Ensure compliance with payer guidelines 
<li>
</li></ul>5. Discharge Planning
<ul><li>Coordinate safe and timely discharge
</li><li>Ensure discharge documentation is complete
</li>Coordinate follow-up care and insurance approvals 
<li>
</li></ul>6. Documentation &amp; Compliance
<ul><li>Coordinate with the clinical team to ensure proper and complete medical documentation to support insurance approvals, coding, and billing requirements.
</li><li>Maintain accurate case management records
</li><li>Ensure compliance with health regulations, Insurance policies, and hospital revenue cycle policies
</li><li>Support Insurance audits
</li><li>Prepare utilization and case management reports 
</li></ul>7. Revenue &amp; Quality Support
<ul><li>Reduce insurance rejection rate
</li><li>Improve approval turnaround time
</li><li>Support revenue optimization
</li><li>Monitor case management KPIs
<ul><li>Insurance Inpatient approval turnaround time
<ul><li>Reduce Rejection Rate
</li><li>Average Length of Stay (ALOS)
</li><li>Claim documentation accuracy
</li><li>Discharge efficiency
</li><li>Revenue cycle support performance
</li><li>Utilization review compliance
</li><li>Patient throughput
</li></ul></li></ul></li><li>Participate in revenue cycle and clinical meetings</li></ul></div>
 <div>Education
<div><ul><li>MBBS / MD / BSN
</li></ul><ul><li>Certified Professional Coder
</li></ul></div>Experience
<ul><li>Minimum 3 years UAE Hospital experience
</li><li>Experience in case management, utilization review, discharge planning preferred
</li></ul>Experience working with insurance and TPAs is an advantage</div>

Case Manager

<div><ul><li>Prepare and organize clinical areas (inclusive of waiting areas) for patient presence, consultations and procedures.
</li><li>Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments (eg. chaperoning, consumable/room preparation and turn around)
</li><li>When trained and competent, perform basic patient care tasks, such as helping with mobility, bed making and personal hygiene, all at the instruction and supervision of the licensed healthcare professional.
</li><li>When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy.
</li><li>Manage patient records, updating information and ensuring confidentiality and data protection.
</li><li>Schedule patient appointments and handle admissions/discharges, inclusive of follow up discharge phone calls
</li><li>Monitor inventory of medical supplies and restock as needed.
</li><li>Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.
</li><li>Adhere to all safety, health, and infection control procedures.
</li><li>Speak up, if something isn't right.
</li><li>Maintain awareness of and comply with, the NMC Policies and Procedures
</li><li>Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required
</li><li>Understand Uphold the regulatory and accreditation standards and which of them apply to their daily working practice
</li><li>Support in the escort of patients within and between departments
</li><li>Transport patient specimens in accordance to NMC Policy.
</li><li>Strictly adhere to the regulator Scope of Practice.
</li><li>Escalate and raise concerns using the incident reporting system.
</li></ul>Infection Prevention and Control (IPC):
<ul><li>IPC is everyone&rsquo;s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
</li><li>The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.
</li></ul>Occupational Safety and Health Management Systems (OSHMS)
<ul><li>Comply with OSHMS instructions, policies and safe working procedures
</li><li>Use of appropriate personal protective equipment and safety systems.
</li><li>Be familiar with emergency and evacuation procedures
</li><li>Not willfully or recklessly endanger anyone&rsquo;s health and safety
</li><li>Assist with the preparation of risk assessments
</li><li>Report OSH Hazards, incidents, Near misses and issues
</li><li>Reduce, Reuse, Recycling of waste as much as possible
</li><li>Attend all OSH Trainings, awareness programs and mock drills.
</li></ul>Participates in the OSHMS audits, inspections, ensuring standards are maintained</div>
 <div><ul><li>Prepare and organize clinical areas (inclusive of waiting areas) for patient presence, consultations and procedures.
</li><li>Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments (eg. chaperoning, consumable/room preparation and turn around)
</li><li>When trained and competent, perform basic patient care tasks, such as helping with mobility, bed making and personal hygiene, all at the instruction and supervision of the licensed healthcare professional.
</li><li>When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy.
</li><li>Manage patient records, updating information and ensuring confidentiality and data protection.
</li><li>Schedule patient appointments and handle admissions/discharges, inclusive of follow up discharge phone calls
</li><li>Monitor inventory of medical supplies and restock as needed.
</li><li>Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.
</li><li>Adhere to all safety, health, and infection control procedures.
</li><li>Speak up, if something isn't right.
</li><li>Maintain awareness of and comply with, the NMC Policies and Procedures
</li><li>Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required
</li><li>Understand Uphold the regulatory and accreditation standards and which of them apply to their daily working practice
</li><li>Support in the escort of patients within and between departments
</li><li>Transport patient specimens in accordance to NMC Policy.
</li><li>Strictly adhere to the regulator Scope of Practice.
</li><li>Escalate and raise concerns using the incident reporting system.
</li></ul>Infection Prevention and Control (IPC):
<ul><li>IPC is everyone&rsquo;s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
</li><li>The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.
</li></ul>Occupational Safety and Health Management Systems (OSHMS)
<ul><li>Comply with OSHMS instructions, policies and safe working procedures
</li><li>Use of appropriate personal protective equipment and safety systems.
</li><li>Be familiar with emergency and evacuation procedures
</li><li>Not willfully or recklessly endanger anyone&rsquo;s health and safety
</li><li>Assist with the preparation of risk assessments
</li><li>Report OSH Hazards, incidents, Near misses and issues
</li><li>Reduce, Reuse, Recycling of waste as much as possible
</li><li>Attend all OSH Trainings, awareness programs and mock drills.
</li></ul>Participates in the OSHMS audits, inspections, ensuring standards are maintained</div>
 <div><div><div><div><div>Education and Certification
<ul><li>High school diploma or equivalent (some employers may require additional certification or training) 
</li></ul>Knowledge and Skills
<ul><li>Knowledge of basic clinical procedures and healthcare practices.
</li><li>Ability to use medical equipment and understand safety protocols.
</li><li>Strong communication skills for interacting with patients, families, and healthcare staff.
</li><li>Organizational skills for managing records and scheduling appointments.
</li><li>Attention to detail and the ability to follow clinical instructions accurately.
</li><li>Basic IT skills for handling medical software and patient databases.
</li>Physical stamina for assisting with patient care and clinical tasks. 
<li>
</li></ul>Experience
<ul><li>1 year experience in relevant role of healthcare experience in UAE will be an advantage</li></ul></div></div></div></div></div>

Clinical Assistant

Join NMC Health plc and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.