Urwah Admin

NMC Health plc

<div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.
</li><li>To assist in basic translation as and when required.</li></ul></div>
 <div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.
</li><li>To assist in basic translation as and when required.</li></ul></div>
 <div><ul><li>College Diploma/Graduate - Any discipline or related fields.
</li><li>1year as trainee receptionist preferred
</li><li>Active and good inter personal skills, Pleasing Personality
</li></ul>Excellent command of oral and written English; Arabic.</div>

Patient Admin Executive - UAEN

<div>The post holder will always work within the scope of practice, putting the health, wellbeing and safety of their patient first as they assess, plan, implement and evaluate their needs.</div>
 <div><div><div><div><div>DOH-SOP-NP-V1 2022 - Nursing Scope of Practice.pdf
Assistant Nurse/Midwife will:
<ul><li>Under the supervision of the Registered Nurse / Registered Midwife, contribute to the overall planning and delivery of nursing/midwifery care for patients ensuring a patient cantered approach to care.
</li><li>Under the direction of the Registered Nurse/ Registered Midwife, assist in the activities of daily living for patients in accordance with the patient care plan e.g. distribution of patient meals and assisting patients with hygiene needs.
</li><li>Maintain a high standard of nursing/midwifery care for patients, working within evidence-based guidelines and unit specific competencies.
</li><li>Demonstrate service excellence and act as a patient advocate to support the patients&rsquo; dignity and rights at all times.
</li><li>Ensure the Registered Nurse/ Registered Midwife is informed of vital sign observations and care provided for patients and document appropriately.
</li><li>Observe and report changes in the patient&rsquo;s condition and reactions to different aspects of care to a Registered Nurse/Registered Midwife immediately.
</li><li>Respond to emergencies according to the organization&rsquo;s policies and procedures
</li><li>Facilitate post discharge clinic visits and/or tests as required including scheduling follow-up and referral appointments
</li><li>Help arrange patient transportation as required.
</li><li>Maintain flow of documents for scanning if needed.
</li><li>Provide direct patient care according to the therapeutic plan and individual patient needs as directed by the patient care plan under supervision of a Registered Nurse/ Registered Midwife.
</li><li>Provide appropriate information to assist the Registered Nurse/ Registered Midwife, in the preparation and maintenance of an effective patient care plan.
</li><li>Record in the patient&rsquo;s official record a detailed report of care given which reflects the therapeutic plan and specific aspects of the patient care plan under direction of Registered Nurse/ Registered Midwife.
</li><li>Reinforce instructions given to the patient by the physician and Registered Nurse/ Registered Midwife, and refers new needs for instruction to the Registered Nurse/ Registered Midwife.
</li><li>Initiate emergency assistance as per policies and procedures and perform Basic Life Support as per regulatory requirements and scope.
</li><li>Perform other duties as assigned by the Registered Nurse/ Registered Midwife, and within the scope of practice
</li><li>Ask questions when in doubt for clarification by the Registered Nurse/ Registered Midwife.
</li><li>Escalate to and seek expert advice from colleagues when unable to or not competent to undertake required care.</li></ul></div></div></div></div></div>
 <div>Essential: the post holder must
<ul><li>Have an appropriate license to work as an assistant nurse/assistant midwife in the relevant regulatory health authority with all the qualification and experience these mandates.
</li><li>Manage their own professional re-licensure.
</li><li>Hold a valid American Heart Association Basic Life Support Provider card.
</li><li>Be willing to work across departments when necessary
</li><li>Be able to communicate clearly and effectively in English (spoken and written)
</li></ul>DESIRABLE: The post holder should have :
<ul><li>Evidenced ability to work as part of an inter-professional team
</li><li>Organizational and administrative skills with which to use the electronic medical record platform for clinical documentation
</li></ul>Be able to communicate effectively in Arabic</div>

Assistant Nurse - OPD

<div>The Claims Submission &amp; Resubmission Officer is responsible for preparing, submitting, and monitoring medical claims to insurance companies to ensure accurate and timely reimbursement for hospital services.</div>
 <div><div><div><div><div>Managerial 
</div></div> 
<div><div>Technical 
</div><div><ul><li>Prepare and submit insurance claims for hospital services rendered, ensuring accuracy in coding and patient information.
<ul><li>Verify patient insurance coverage and eligibility prior to claim submission.
</li><li>Collaborate with billing and coding teams to ensure claims meet payer requirements.
</li><li>Monitor claim submission status and follow up on unprocessed or pending claims.
</li><li>Respond to queries from insurance providers regarding claim details.
</li><li>Maintain detailed records of all submitted claims and their statuses.
</li><li>Stay updated with changes in insurance policies and claim submission protocols. 
</li></ul></li></ul></div></div> 
<div><div>Quality and Safety 
</div><div><ul><li>Promoting and maintaining quality in all services and ensure continuous quality improvement measures are in place. Conduct method evaluation/ development as per standard policies and procedures
<ul><li>Complying with all safety and quality control programs and procedures as applicable
</li><li>Complying with applicable precautions for environmental safety, infection control, using a series of interventions that minimize or prevent cross infections
</li><li>Ensuring that safety procedures and quality assurance tests are maintained within all sections
</li><li>Comply and support clinical audit processes within the service and report on these as agreed
</li><li>Communicating in a professional and courteous manner with patients, family and other medical personnel as necessary to obtain information for laboratory records, explain procedures, clarify orders and communicate status. 
</li></ul></li></ul></div></div> 
<div><div>Continuous Education 
</div><div><ul><li>Participating in education sessions for department staff, doctors and nurses on the safe and secure handling of equipment, i.e teaching, induction, peer review, case studies, and clinical presentations
<ul><li>Participating in department programs/ committees, various hospital committees, and staff meeting (when requested)
</li><li>Participating in the orientation and training of new employees
</li><li>Maintaining professional knowledge by attending lectures, seminars or on-line education sessions
</li><li>Completing and maintaining all regulatory requirements including licensure and certification and other mandatory training within established time frames.
</li><li><div>The ability to apply technical skills, together with a demonstrable knowledge of and interest in sciences, such as anatomy, physiology and physics; 
</div></li></ul></li></ul></div></div> 
<div><div>Occupational Safety and Health Management Systems 
</div><div><ul><li><div>Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements
</div><ul><li><div>Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports
</div></li><li><div>Attend applicable OSH/Infection control training programs, mock drills and awareness programs
</div></li><li>Comply with reasonable OSH instructions, policies and safe working procedures
</li><li>Use of appropriate personal protective equipment and safety systems.
 </li><li>Be familiar with emergency and evacuation procedures
 </li><li>Not wilfully or recklessly endanger anyone&rsquo;s health and safety
</li><li><div>Comply with Waste management procedures and policies. Reduce, Reuse, Recycling of waste as much as possible
</div></li><li>Attend all OSH Trainings, awareness programs and mock drills.
</li><li>Participates in the OSHMS audits, inspections, ensuring standards are maintained 
</li></ul></li></ul></div></div> 
<div><div>Prevention and Control of Infection (PCI): 
</div><div><ul><li>PCI is everyone&rsquo;s responsibility. All staff are required to read and implement the NMC PCI Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
<ul><li><div>The strictest hand hygiene, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times</div></li></ul></li></ul></div></div></div></div></div>
 <div><div><div><div><div>Qualifications &amp; licensure 
</div><div><ul><li><div>Bachelor&rsquo;s degree in healthcare administration, nursing, para medical, or a related field., or related field.
</div></li><li><div>Knowledge of medical coding, billing processes, and insurance claim management.
</div></li><li><div>Proficiency in hospital management systems and claims submission software.
</div></li><li><div>Strong organizational skills and attention to detail.
</div></li><li>&bull; Excellent communication and problem-solving abilities.</li></ul></div></div></div></div></div>

Submission & Resubmission Officer

<div><ul><li>Diagnose and assess patient&rsquo;s injuries or diseases through diagnostic test, such as X-rays to look for broken bones or blood tests to check for rheumatoid arthritis.
</li><li>Administer, recommend and implement non-invasive treatments to address musculoskeletal problems.
</li><li>Cast and splint limbs, recommend rehabilitative exercises, or prescribe supplements and medications to strengthen joints or minimize pain.
</li><li>They may plate broken bones, reattach tendons and ligaments, or perform joint or hip replacements, among other procedure.
</li><li>Ensure that medical records are complete and accurate.
</li><li>Treat most muscles and skeletal problems including arthritis, congenital deformities, or trauma injuries.
</li><li>Orthopedic surgeons are the final port of call for bone-related injuries/diseases such as torn ligaments, ruptured discs, osteoporosis, sciatica, and bone tumor to mention but a few.
</li><li>Studying the medical history of patients to identify the pattern to a disorder.
</li><li>Carry out research to develop and improve on existing operating procedures and surgical technique
</li><li>Update families on the progress of treatment as well as steps necessary for recovery and create care plans for patients after surgery.
</li><li>They may refer patients to other healthcare professionals such as physiotherapist and physician/surgeons for additional medical care.
</li><li>Responsible to provide medical care by performing physical exams, designing treatment and therapeutic plans.
</li><li>Keep tracking of patient&rsquo;s progress to determine what needs to be done.
</li><li>Often in-charge of the entire orthopedic department including the physician&rsquo;s assistants, nurses and surgery technicians.</li></ul></div>
 <div><ul><li>Diagnose and assess patient&rsquo;s injuries or diseases through diagnostic test, such as X-rays to look for broken bones or blood tests to check for rheumatoid arthritis.
</li><li>Administer, recommend and implement non-invasive treatments to address musculoskeletal problems.
</li><li>Cast and splint limbs, recommend rehabilitative exercises, or prescribe supplements and medications to strengthen joints or minimize pain.
</li><li>They may plate broken bones, reattach tendons and ligaments, or perform joint or hip replacements, among other procedure.
</li><li>Ensure that medical records are complete and accurate.
</li><li>Treat most muscles and skeletal problems including arthritis, congenital deformities, or trauma injuries.
</li><li>Orthopedic surgeons are the final port of call for bone-related injuries/diseases such as torn ligaments, ruptured discs, osteoporosis, sciatica, and bone tumor to mention but a few.
</li><li>Studying the medical history of patients to identify the pattern to a disorder.
</li><li>Carry out research to develop and improve on existing operating procedures and surgical technique
</li><li>Update families on the progress of treatment as well as steps necessary for recovery and create care plans for patients after surgery.
</li><li>They may refer patients to other healthcare professionals such as physiotherapist and physician/surgeons for additional medical care.
</li><li>Responsible to provide medical care by performing physical exams, designing treatment and therapeutic plans.
</li><li>Keep tracking of patient&rsquo;s progress to determine what needs to be done.
</li><li>Often in-charge of the entire orthopedic department including the physician&rsquo;s assistants, nurses and surgery technicians.</li></ul></div>
 <div><ul><li>Education:
 </li></ul>A completion of MBBS or MBChB or equivalent qualification from an accredited institution
 
Completion of Specialty qualification as per the Recognized Specialty Certificate table
 
<ul><li>License:
 </li></ul>The physician will maintain at all times an active license in home country and an active DOH License consistent with specialty practiced at Bareen International Hospital.
 
<ul><li>Experience:
 </li></ul>5 to 7 years&rsquo; clinical experience.</div>

Specialist - Orthopaedics Surgery

<div><div><div><div><div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div></div></div></div></div>
 <div><div><div><div><div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div></div></div></div></div>
 <div>College Diploma - Any discipline or related fields.</div>

Senior Patient Admin Executive

<div>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, follow ups, answering insurance queries, billing, answering calls and checking emails on a regular basis, as well as acting as a team lead.</div>
 <div><ul><li>Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
</li><li>Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
</li><li>Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
</li><li>Ensure payor eligibility verification.
</li><li>Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Cater to the needs of all incoming patients (with or without appointments).
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedure for booking appointments.
</li><li>Giving information to the respective doctor/nurse for the call backs.
</li><li>Checking the emails daily, replying wherever required and to clear the respective dues if any.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s degree (preferred)
</li><li>Minimum 1&ndash;2 years of experience in a similar role
</li><li>Excellent administrative and customer service skills
</li><li>Proficient in MS Office (Word, Excel, PowerPoint)
</li><li>Strong organizational, problem-solving, and communication skills
</li><li>Discretion and professionalism in handling confidential information
</li><li>Fluent in English (Arabic preferred)</li></ul></div>

<div>You will be responsible for assisting and coordinating Human Resource operation, coordinating with Doctors, Nurse, Technicians and other employees. Ensuring the communication and implementation of Human resource process and policies and support in various statutory audits</div>
 <div>3.1 Attendance and Payroll
3.1.1 To maintain and track the attendance of all the employees in the organization.
3.1.2 To prepare the payroll inputs regarding resignation, termination, absconding cases, salary hold and any authorised deduction from salary and share with payroll team.
3.1.3 Assist in employee Scheduling and Monitoring.
3.2 Onboarding process
3.2.1 Prepare and complete the joining formalities for new joiner on day one and assist him with necessary resource.
3.2.2 Ensure activation of ERP and creation of HIS IDs &amp; E-mail Ids.
3.2.3 Arrange Uniform for eligible employees.
3.2.4 Coordinate for creation of Company id card, access card, parking access and Business cards for the employees.
3.2.5 Register biometric for recording and tracking employee attendance.
3.2.6 Preparing personnel file for employees.
3.3 Offboarding Process
3.3.1 Ensuring completion of exit interview, online clearance from respective departments and coordinate with offboarding team in corporate for further process.
3.4 Privileging Process
3.4.1 Implement effectively the process of granting physician privilege and ensure completion of DOCP form for new joiner and renewal of DOCP for existing employees.
3.4.2 Participate in Credentialing and Privileging committee meeting and assist in review and approval of DOCP forms.
3.5 Performance Management
3.5.1 Coordinate with HODs/supervisor and employees the periodic appraisal and competency assessment for eligible employees.
3.6 Employee Data Management
3.6.1 Maintaining and update Master data for all employees.
3.6.2 Creates and completes reports and analytics monthly, quarterly, and ad hoc basis.
3.6.3 Preparing Reports &amp; MIS for Management to track strategic goal accomplishment.
3.6.4 Prepare departmental KPI data.
3.7 Community Based Doctors
3.7.1 Ensure proper documentation for community based doctors on time to facilitate their services at NMCRH.
3.7.2 Preparing letters/ correspondence for necessary authorization.
3.7.3 File management for CBDs.
3.8 Disciplinary process
3.8.1 Establish and manage a clearly defined disciplinary process.
3.8.2 Prepare and Issue show cause Notice, Advice letter, warning letter, termination letters in consultation with Manager/supervisor.
3.9 Training and Development
3.9.1 Coordinate for orientation of new employees.
3.9.2 Coordinate with other department for preparing Annual Training calendar.
3.9.3 Ensure Clinical employees have completed mandatory training certificate like BLS/ACLS/PALS/NRP/ATLS and have valid certificate.
3.10 Recruitment process
3.10.1 Coordinate and assist HODs in raising PCN and manpower requisition in NMC connect.
3.11 Other Activities
3.11.1 Creation and maintaining of Job Descriptions for approved positions in the organization.
3.11.2 Employee relations, grievance handling and complaint management
3.11.3 Actively participates and assist in JCI /DOH/OSHAD/ADHICS and other statutory audits .
3.11.4 Coordination and support for HR related issues with other units under cluster.
3.11.5 Assist employee in license upgradation process.
3.11.6 Assumes other duties as assigned by the supervisor.
3.12 Comply with all OSH (Occupational Health And Safety) and infection control policies, standards and procedures
and cooperate with hospital management to comply those requirements
3.13 Work accordance with the documented OSH procedures and instructions, specific responsibilities
3.14 Be familiar with emergency and evacuation procedures
3.15 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk
assessments, incident reports
3.16 Comply with Waste management procedures and policies
3.17 Attend applicable OSH/Infection control training programs, mock drills and awareness programs
3.18 Use of appropriate personal protective equipment and safety systems
3.19 Ensure Compliance with Federal and local legislations/regulations related occupational health and safety e.g.
medical surveillance.
3.20 Ensure OSH roles, responsibilities and authorities are clearly defined, documented and communicated to
appropriate staff members through Job Descriptions and performance is assessed for the same.
3.21 Planning and coordination of orientation/induction programs, trainings and maintaining appropriate records as
per the Federal, local, OSHMS and NMCRH requirements.
3.22 Ensuring that staff are periodically assessed and have relevant OSH competencies i.e. general and task based
competencies.
3.23 Provide information and statistics to assist in the calculation of the KPIs</div>
 <div><ul><li>Bachelor&rsquo;s degree in Human resources or equivalent - Master&rsquo;s degree will be an advantage.
</li><li>3-6 years of experience in relevant field, Healthcare experience in UAE will be an advantage.
</li><li>Proficient in using HRMS and MS Office.
</li><li>With good spoken and written English communication skills. Arabic language is advantageous/desirable.
</li><li>Knowledge of UAE labor laws, general knowledge of various employment laws and practices of the country.
</li><li>Customer relation skills (People Skills)
</li><li>Good interpersonal skills.
</li></ul>Able to exhibit a high level of confidentiality</div>

Senior Human Resources Officer

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NMC Health plc

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Senior Patient Admin Executive

Senior Human Resources Officer