Urwah Admin

NMC Health plc

<div><ul><li>Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
</li><li>Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
</li><li>Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
</li><li>Ensure payor eligibility verification.
</li><li>Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Cater to the needs of all incoming patients (with or without appointments).
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedure for booking appointments.
</li><li>Giving information to the respective doctor/nurse for the call backs.
</li><li>Checking the emails daily, replying wherever required and to clear the respective dues if any.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</li><li>To assist in basic translation as and when required.</li></ul></div>
 <div><ul><li>Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
</li><li>Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
</li><li>Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
</li><li>Ensure payor eligibility verification.
</li><li>Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Cater to the needs of all incoming patients (with or without appointments).
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedure for booking appointments.
</li><li>Giving information to the respective doctor/nurse for the call backs.
</li><li>Checking the emails daily, replying wherever required and to clear the respective dues if any.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</li><li>To assist in basic translation as and when required.</li></ul></div>
 <div><ul><li>Preferably a graduate in any discipline with a healthcare background.
</li><li>2+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage.
</li><li>Proficient technology application skills; Basic MS Office (Word, Excel, &amp; Power point) MS Outlook &amp; Internet explorer skills.
</li><li>Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills
</li><li>Patient focused; service oriented; patient &amp; understanding.
</li><li>Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
</li><li>Ability to work independently with minimal supervision.
</li><li>Reliable, punctual, dependable, and responsive.
</li></ul>Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</div>

Senior Patient Admin Executive

<div><ul><li>Conduct comprehensive respiratory assessments for adult and pediatric patients, including evaluation of airway patency, respiratory effort, oxygenation, ventilation, breath sounds, and vital signs.
</li><li>Assess newly referred or transferred patients from external facilities for potential admission to NMC ProVita, including detailed review of ventilator settings, airway requirements, respiratory stability, and overall suitability for safe transfer.
</li><li>Perform point of care testing (POCT) such as arterial blood gas (ABG) sampling, analyze, interpret, and communicate results to the medical team, and integrate findings into treatment planning.
</li><li>Conduct diagnostic respiratory tests such as lung capacity tests, peak flow, pulse oximetry, capnography, and electrocardiograms as appropriate for different age groups.
</li><li>Determine patient-specific requirements for respiratory care, including indications, precautions, and treatment modifications based on age and comorbidities.
</li><li>Set up and operate respiratory therapy equipment (e.g., invasive and non-invasive ventilators, HFNC, CPAP/BiPAP, aerosol generators, nebulizers, airway clearance devices) for both adults and children according to prescribed parameters.
</li><li>Provide emergency respiratory intervention across all age groups, including artificial ventilation, airway support, suctioning, and participation in code blue or rapid response events.
</li><li>Manage mechanical ventilation according to physician orders&mdash;adjusting parameters, optimizing synchrony, and supporting safe ventilator weaning for adults and pediatric patients.
</li><li>Administer aerosolized medications, oxygen therapy, airway humidification, and bronchial hygiene therapies tailored to patient age and condition.
</li><li>Perform airway clearance techniques (CPT, vibration/percussion, suctioning, assisted cough techniques) for adults and pediatric patients.
</li><li>Assist with tracheostomy care, routine changes, and emergency management, ensuring age-appropriate safety measures.
</li><li>Continuously monitor patient response to respiratory therapy, including ventilator synchrony, oxygenation levels, ABG trends, chest expansion, breath sounds, and overall clinical stability.
 </li><li>Recognize early signs of respiratory deterioration or adverse reactions in adult and pediatric patients and escalate promptly to the medical team.
 </li><li>Report any concerns related to clinical deterioration, neglect, abuse, or safeguarding risks in line with organizational policies, DOH regulations, and mandatory reporting requirements.
 </li><li>Maintain clear professional and clinical boundaries when working with both adult and pediatric populations, ensuring all interventions are developmentally appropriate, ethically sound, and aligned with family-centered and culturally sensitive care principles.
</li><li>Review and modify treatment plans in consultation with the physician based on patient progress and diagnostic results.
</li><li>Ensure daily quality checks of ventilator settings, alarms, circuits, and patient-device interaction.
</li><li>Provide age-appropriate respiratory care education to patients, families, and caregivers, including guidance on respiratory conditions, equipment handling, medications, breathing techniques, and home-care management for both adult and pediatric patients.
</li><li>Offer focused training to parents and caregivers of pediatric patients on airway precautions, safe suctioning practices, tracheostomy care, emergency-response steps, and developmentally appropriate respiratory home-management strategies.
</li><li>Deliver clear explanations of treatment procedures and provide hands-on instruction in respiratory therapies such as pulmonary exercises, bronchopulmonary drainage, airway-clearance techniques, and breathing-training programs.
</li><li>Teach and demonstrate respiratory procedures to nurses and other healthcare personnel to ensure consistent application of safe and effective practices.
</li><li>Inspect, clean, disinfect, and maintain respiratory therapy equipment to ensure safe and efficient functioning.
</li><li>Troubleshoot ventilator and device malfunctions and initiate repairs when necessary.
</li><li>Enforce safety rules and ensure adherence to infection control and equipment-handling protocols.
</li><li>Maintain accurate and timely documentation of assessments, interventions, patient responses, ventilator parameters, and therapy outcomes.
</li><li>Manage charts with complete patient identification, therapy logs, ventilator settings, and clinical reports.
</li><li>Participate in daily ward rounds, interdisciplinary meetings, and discharge planning discussions for adult and pediatric patients.
</li><li>Work collaboratively with physicians, nursing, and allied health to optimize respiratory outcomes.
</li><li>Participate in quality improvement, clinical audit, and patient safety initiatives by contributing to respiratory-related training topics and identifying areas for educational enhancement.
</li><li>Maintain ongoing competency in adult and pediatric respiratory therapy practice through continuous professional development, structured training, and evidence-based practice review.
</li><li>Refer to the Knowledge, Skills, Attitude Framework and Competency Summary Record for Allied Health for the detailed list of job-specific competencies applicable to this role. These include core clinical, technical, and behavioral competencies relevant to both adult and pediatric respiratory therapy practice.
</li><li>Renew and validate job-specific competencies every two years or as needed in conjunction with the
</li></ul>performance-appraisal process to ensure ongoing compliance with DOH, and international standards and to
support continuous professional growth and service-quality improvement.</div>
 <div><ul><li>Conduct comprehensive respiratory assessments for adult and pediatric patients, including evaluation of airway patency, respiratory effort, oxygenation, ventilation, breath sounds, and vital signs.
</li><li>Assess newly referred or transferred patients from external facilities for potential admission to NMC ProVita, including detailed review of ventilator settings, airway requirements, respiratory stability, and overall suitability for safe transfer.
</li><li>Perform point of care testing (POCT) such as arterial blood gas (ABG) sampling, analyze, interpret, and communicate results to the medical team, and integrate findings into treatment planning.
</li><li>Conduct diagnostic respiratory tests such as lung capacity tests, peak flow, pulse oximetry, capnography, and electrocardiograms as appropriate for different age groups.
</li><li>Determine patient-specific requirements for respiratory care, including indications, precautions, and treatment modifications based on age and comorbidities.
</li><li>Set up and operate respiratory therapy equipment (e.g., invasive and non-invasive ventilators, HFNC, CPAP/BiPAP, aerosol generators, nebulizers, airway clearance devices) for both adults and children according to prescribed parameters.
</li><li>Provide emergency respiratory intervention across all age groups, including artificial ventilation, airway support, suctioning, and participation in code blue or rapid response events.
</li><li>Manage mechanical ventilation according to physician orders&mdash;adjusting parameters, optimizing synchrony, and supporting safe ventilator weaning for adults and pediatric patients.
</li><li>Administer aerosolized medications, oxygen therapy, airway humidification, and bronchial hygiene therapies tailored to patient age and condition.
</li><li>Perform airway clearance techniques (CPT, vibration/percussion, suctioning, assisted cough techniques) for adults and pediatric patients.
</li><li>Assist with tracheostomy care, routine changes, and emergency management, ensuring age-appropriate safety measures.
</li><li>Continuously monitor patient response to respiratory therapy, including ventilator synchrony, oxygenation levels, ABG trends, chest expansion, breath sounds, and overall clinical stability.
 </li><li>Recognize early signs of respiratory deterioration or adverse reactions in adult and pediatric patients and escalate promptly to the medical team.
 </li><li>Report any concerns related to clinical deterioration, neglect, abuse, or safeguarding risks in line with organizational policies, DOH regulations, and mandatory reporting requirements.
 </li><li>Maintain clear professional and clinical boundaries when working with both adult and pediatric populations, ensuring all interventions are developmentally appropriate, ethically sound, and aligned with family-centered and culturally sensitive care principles.
</li><li>Review and modify treatment plans in consultation with the physician based on patient progress and diagnostic results.
</li><li>Ensure daily quality checks of ventilator settings, alarms, circuits, and patient-device interaction.
</li><li>Provide age-appropriate respiratory care education to patients, families, and caregivers, including guidance on respiratory conditions, equipment handling, medications, breathing techniques, and home-care management for both adult and pediatric patients.
</li><li>Offer focused training to parents and caregivers of pediatric patients on airway precautions, safe suctioning practices, tracheostomy care, emergency-response steps, and developmentally appropriate respiratory home-management strategies.
</li><li>Deliver clear explanations of treatment procedures and provide hands-on instruction in respiratory therapies such as pulmonary exercises, bronchopulmonary drainage, airway-clearance techniques, and breathing-training programs.
</li><li>Teach and demonstrate respiratory procedures to nurses and other healthcare personnel to ensure consistent application of safe and effective practices.
</li><li>Inspect, clean, disinfect, and maintain respiratory therapy equipment to ensure safe and efficient functioning.
</li><li>Troubleshoot ventilator and device malfunctions and initiate repairs when necessary.
</li><li>Enforce safety rules and ensure adherence to infection control and equipment-handling protocols.
</li><li>Maintain accurate and timely documentation of assessments, interventions, patient responses, ventilator parameters, and therapy outcomes.
</li><li>Manage charts with complete patient identification, therapy logs, ventilator settings, and clinical reports.
</li><li>Participate in daily ward rounds, interdisciplinary meetings, and discharge planning discussions for adult and pediatric patients.
</li><li>Work collaboratively with physicians, nursing, and allied health to optimize respiratory outcomes.
</li><li>Participate in quality improvement, clinical audit, and patient safety initiatives by contributing to respiratory-related training topics and identifying areas for educational enhancement.
</li><li>Maintain ongoing competency in adult and pediatric respiratory therapy practice through continuous professional development, structured training, and evidence-based practice review.
</li><li>Refer to the Knowledge, Skills, Attitude Framework and Competency Summary Record for Allied Health for the detailed list of job-specific competencies applicable to this role. These include core clinical, technical, and behavioral competencies relevant to both adult and pediatric respiratory therapy practice.
</li><li>Renew and validate job-specific competencies every two years or as needed in conjunction with the
</li></ul>performance-appraisal process to ensure ongoing compliance with DOH, and international standards and to
support continuous professional growth and service-quality improvement.</div>
 <div><div><div><div><div>8. QUALIFICATIONS, EXPERIENCE AND SKILLS 
</div></div> 
<div></div><div><div>ESSENTIAL 
</div><div>PREFERRED 
</div></div> 
<div><div>Education
</div><div><ul><li>Graduate from an accredited Respiratory Therapy program of a minimum duration of three (3) years/ BSc
</li>Current valid registration in country of training and/or country of last employment 
<li>
</li></ul></div></div> 
<div></div><div><div>Experience
</div><div><ul><li>Has 2 years clinical experience within ICU &ndash; as a minimum
</li></ul></div><div><ul><li>Adult and Pediatric patients
</li></ul></div></div> 
<div><div>Certification and Licensure
</div><div><ul><li>HAAD Licensed
</li></ul></div><div><ul><li>Current certification in BCLS, ACLS and / or PALS
</li></ul></div></div> 
<div><div>Job Specific Knowledge and Skills
</div><div>Familiar and experienced with HAAD policies and procedures 
<ul><li>
</li></ul></div><div><ul><li>Experience with JCI accreditation.</li></ul></div></div></div></div></div>

Respiratory Therapist

<div>2.1 Podiatrist provide preventative care, diagnosis and treatment of a range of problems affecting the feet, ankles and lower legs. This can include infections, defects and injuries, as well as foot and nail conditions related to other major health disorder such as diabetes.</div>
 <div>3.1 As a Podiatrist you will be responsible for carrying out below mentioned responsibilities:
 
3.1.1 Prescription medications
 
3.1.2 Orthopedics
 
3.1.3 Cryotherapy
 
3.1.4 Electro surgery
 
3.1.5 Ultrasonic
 
3.1.6 Specialized dressing
 
3.1.7 Exercise therapies
 
3.2 Assess, diagnose and treat abnormalities and diseases related to the foot and lower limb in people of all ages
 
3.3 Provide treatment of high-risk patient group such as the elderly and those with increased risk of amputation
 
3.4 Give advice and make referrals as appropriate
 
3.5 Use therapeutic and surgical techniques to treat foot and lower leg issues (eg: carrying out nail and soft tissue surgery using local anesthetic)
3.6 Prescribe, produce and fit orthotics and other aids and appliances
 
3.7 Deliver foot health education
 
3.8 Understand the mechanics of body in order to preserve, restore and develop movement
 
3.9 Work with people in sports to address sports-related injuries to legs and feet
 
3.10 Use a range of equipment&rsquo;s including surgical instruments, dressing, treatment tables, orthotic (inner sole) materials, lasers, grinders, shaping equipment, X Ray and video gait-analysis equipment (which allows for analysis of patients walking or running problems)
 
3.11 Comply with all OSH and infection control policies, standards and procedures and cooperate with Hospital Management to comply those requirements
 
3.12 Work accordance with the documented OSH procedures and instructions, specific responsibilities
 
3.13 Be familiar with emergency and evacuation procedures
 
3.14 Notify OSH hazards, incidents, near misses and issues and assistance with preparation of risk assessments, incident reports
 
3.15 Comply with waste management procedures and policies
 
3.16 Attend applicable OSH / Infection Control training programs, mock drills and awareness programs
 
3.17 Use of appropriate personal protective equipment&rsquo;s and safety systems</div>
 <div>4.1 Podiatrists must earn a Doctor of Podiatric Medicine (DOM) degree and complete a 3 - year residency program
 
4.2 Valid DOH license</div>

Podiatrist

<div>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming
and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</div>
 <div>Greet patients, direct them to appropriate departments and provide routine information about the hospital
when necessary.
<ul><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call
</li></ul>backs.
<ul><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li></ul><ul><li>Register new patients and ensure the records of current patients are up to date.
</li></ul><ul><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based
</li></ul>on the insurance eligibility.
<ul><li>Provide claim forms in case the patient wants to claim reimbursement.
</li></ul><ul><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the
</li></ul>hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards
of finance protocols.
<ul><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments,
</li></ul>doctor&rsquo;s duty roster, and procedures for booking appointments.
<ul><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li></ul><ul><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li></ul>&middot; Ensure operations are carried out uniformly according to the hospital policies and procedures. &middot; Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations. &middot; Participate in the Hospital training programs. &middot; Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. &middot; Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department &middot; Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI. &middot; Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. &middot; Exercises effective interpersonal skills in dealings with department staff, colleagues and management. &middot; Maintains patient &amp; staff confidentiality. &middot; Maintain high standards of data accuracy while ensuring compliance with privacy regulations. &middot; Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests. &middot; Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes. &middot; Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services. &middot; Provide patients with detailed statements and assistance in understanding their charges and payment options. &middot; Prepare and process patient invoices for services, ensuring accurate charges. &middot; Collect co-pays, deductibles, and outstanding balances at the time of service. &middot; Ensure billing practices comply with legal and insurance requirements.</div>
 <div>&middot; College Diploma - Any discipline or related fields.</div>

Patient Admin Executive

<div>The Group Manager - Perioperative Services is responsible for leading, coordinating, and optimizing perioperative and procedural service performance across multiple facilities, with a strong emphasis on infection prevention, patient safety, and regulatory compliance. The role bridges clinical service oversight, operational efficiency, and quality improvement, providing guidance to facility-level leaders and multidisciplinary teams.
This position requires a senior healthcare professional with strong administrative, analytical, and leadership capabilities, able to manage complex service lines, improve throughput and utilization, reduce variation, and drive measurable improvements in efficiency, safety, and patient outcomes across procedural services.</div>
 <div>The post holder will:
Operational Leadership:
<ul><li>Provide group-level oversight of Operating Theatres, Endoscopy, Cardiac Catheterization Laboratories, CSSD, and their associated Infection Prevention &amp; Control practices across all facilities.
</li><li>Ensure perioperative and procedural workflows are aligned with IPC standards, aseptic techniques, and reprocessing requirements.
</li><li>Drive optimal utilization of procedural capacity through effective scheduling, case mix optimization, and reduction of delays and cancellations, without compromising infection control standards.
</li><li>Identify operational and IPC-related gaps and support facilities in implementing corrective actions to improve efficiency, safety, and compliance.
Strategic Alignment &amp; Initiative Implementation:
</li><li>Support group-wide strategic initiatives related to procedural services performance, patient safety, and infection prevention.
</li><li>Collaborate with executive leadership, IPC leadership, and clinical governance teams to translate strategic objectives into operational and IPC-aligned action plans.
Professional Development &amp; Staff Management:
</li><li>Develop and implement nursing training, competency, and career progression programs.
</li><li>Provide mentorship, coaching, and performance management for nursing leaders and teams.
Scheduling, Utilization &amp; Resource Optimization
</li><li>Oversee standardized scheduling principles that support safe patient flow, adequate turnaround times, and appropriate environmental cleaning and decontamination intervals.
</li><li>Monitor key KPIs including OT utilization, on-time starts, turnover time, delays, cancellations, and IPC-related indicators impacting procedural flow.
</li><li>Lead lean consumable management practices in collaboration with CSSD, IPC, supply chain, and clinical teams to minimize waste, ensure sterility assurance, and maintain patient safety.
Quality &amp; Compliance:
</li><li>Ensure perioperative and procedural services comply with clinical standards, infection prevention policies, regulatory requirements, and accreditation standards across all facilities.
</li><li>Work in close partnership with Infection Prevention &amp; Control teams to ensure compliance with:
<ul><li>Aseptic and sterile practices
</li><li>Instrument reprocessing and sterilization standards
</li><li>Environmental cleaning and ventilation requirements
</li><li>Surveillance and response to procedure-related infections
</li></ul></li><li>Monitor service-level KPIs, audit findings, infection surveillance data, and incident trends, recommending and supporting corrective and preventive actions.
Change Management:
</li><li>Provide leadership, mentorship, and performance guidance to perioperative, procedural, CSSD, and IPC-linked leaders at facility level.
</li><li>Promote strong multidisciplinary collaboration between surgeons, anesthesiology, nursing, CSSD, IPC, supply chain, biomedical, and support services.
</li><li>Lead change initiatives aimed at improving service integration, efficiency, infection control compliance, and staff engagement across procedural services.
</li><li>Ensure effective communication, adoption, and sustainability of operational and IPC-related improvement initiatives.</li></ul></div>
 <div>Education and Certification:
<ul><li>Advanced qualification in Healthcare Management, Nursing Administration, Quality, or a related healthcare discipline, with a strong focus on clinical operations, service optimization, and administrative leadership preferred.
</li></ul>Knowledge and Skills
<ul><li>Strong administrative, organizational, and service performance management skills.
</li><li>Excellent communication, collaboration, and stakeholder management skills.
</li><li>Strong analytical and problem-solving capabilities with a focus on measurable outcomes, patient safety, and compliance.
</li></ul>Experience
<ul><li>Strong exposure to administrative governance processes, including policy development, performance review cycles, audit follow-up, and executive reporting related to procedural services.
</li><li>Experience using data-driven decision-making, including interpretation of operational dashboards, utilization reports, cost data, infection control indicators, and performance metrics to drive corrective actions.
</li><li>Demonstrated capability in mapping and redesigning patient journeys across perioperative and procedural pathways, applying lean methodologies to eliminate non-value-added steps, reduce waiting times, and improve patient flow and experience.
</li><li>Proven track record in critically reviewing and optimizing scheduling systems, including block utilization, session allocation, turnover times, cancellation analysis, and capacity balancing across multidisciplinary teams.
</li><li>Experience working within the UAE healthcare system, with familiarity with local regulatory, accreditation, and licensing requirements is preferred</li></ul></div>

Group Manager - Perioperative Services

<div>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis</div>
 <div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li></ul>Ensure billing practices comply with legal and insurance requirements</div>
 <div>College Degree/Diploma - Any discipline or related fields.</div>

Executive - Health Checkup

<div><ul><li>Managing the Patient Experience.
</li><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls.
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div><ul><li>Managing the Patient Experience.
</li><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls.
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</div>

Call Centre Executive

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