Urwah Admin

NMC Health plc

<div>Waitress/Waiter main responsibility is to make the guest feel &lsquo;HOME AWAY FROM HOME&rsquo;. It is the prime responsibility to provide utmost care and excellent service with all proper guidance provided by Dietitian and Chef. She acts as a source of communication between Guest and
 
Kitchen.</div>
 <div>Greet guest with smiling face and enquire about their health.
 
Offer Menu according to the diet.
 
Serve water or beverage as per the requirement.
 
Provide information about menu items and take order. Confirm order to avoid errors.
 
Ensure order is prepared according to menu.
 
Quality and quantity of the order prior to serving to be ensured
 
Remove the left over once the guest has finished his/her meal.
 
Carry dish and flatware to the kitchen.
 
Do the clearance of Cheque with Cashier and update to supervisor.
 
Enquire about customers additional family members/friends and ensure satisfaction of each customer.
 
Upsell the products, to increase sales.
 
Responsible for delivering 3 meals and 2 snacks to Inpatient guest.
 
Fill up mini store on daily basis.
 
Provide complimentary items like fruits, flowers, newspaper, and other items as per the eligibility of the guests.
 
All rules and regulations of health department to adhere strictly.
 
Principles of safe food handling and service to be followed.
 
Assisting Kitchen team based on free schedule.
 
Serving refreshment to Doctor&rsquo;s Clinic.
 
Setting up buffet for meetings/functions.
 
Prepare daily fruit basket as per order.
 
Daily Refilling of Vending machines .</div>
 <div>High School or Craft course in Hospitality Industry or any equivalent school certificate.</div>

Waiter

<div>The Engineering Services Manager will be responsible for the managing of the engineering team, including the
biomedical team, in the preventative maintenance of the entire hospital facility and adjacent buildings,
covering all areas under engineering and biomedical.</div>
 <div>The post holder key responsibilities:
<ul><li>To be responsible for taking decision on project work being carried out inside the hospital premises.
</li></ul><ul><li>Responsible for upgrading and modernization of utility equipment in various areas.
</li></ul><ul><li>Dealing with government organizations and other establishments in relation with maintenance
</li></ul>department.
<ul><li>Responsible for planning, costing and execution of various projects inside the hospital premises.
</li></ul><ul><li>Taking policy decision in co-ordination with the management and corporate support.
</li></ul><ul><li>To be responsible to look after the welfare of the staff in the department.
</li></ul><ul><li>Selecting of contractors for specific jobs based on tender evaluation and the support from the Regional
</li></ul>Engineer.
<ul><li>Long-term planning in taking up renovation/modifications.
</li></ul><ul><li>Responsible to prepare and project budget for maintenance activities.
</li></ul><ul><li>To contribute to Quality initiatives.
</li></ul><ul><li>To train the staff for effective application and up-gradation of equipment.
</li></ul><ul><li>Facilitate regular meetings of engineers/supervisors and analysing problems and finding solutions.
</li></ul><ul><li>To co-ordinate with other departments for different projects.
</li></ul><ul><li>To perform staff appraisals when required and evaluation of the team.
</li></ul><ul><li>To analyse the complaints and take necessary actions.
</li></ul><ul><li>To be responsible for disciplined departmental functioning.
</li></ul><ul><li>To compile and manage specific KPI&rsquo;s as per NMC Group standards.
 </li></ul><ul><li>To carry out all routine, preventive maintenance scheduling.
 </li></ul><ul><li>To organize manpower, materials for the day-to-day activities.
</li></ul><ul><li>To manage AMC/CMA contracts effectively and efficiently to maintain the equipment as per design specifications.
</li></ul><ul><li>To lead or chair the FMS committee and to contribute actively.
 </li></ul><ul><li>To compile frequent risk assessments and mitigation measures throughout the facility.
 </li></ul><ul><li>To implement Facility management Plan, Policies &amp; Program in the unit.
</li></ul><ul><li>Oversee daily operations of hospital engineering systems (HVAC, electrical, plumbing, elevators, fire alarm, BMS, security, and medical gas systems).
</li></ul><ul><li>Monitor system performance using FABIS, EMS, BMS or similar tools.
</li></ul><ul><li>Ensure compliance with local authority regulations (DOH, ADCD, ADMCC, ADM etc.) and international accreditation bodies (JCI, ISO).
</li></ul><ul><li>Maintain updated documentation for licenses, permits, and statutory approvals.
 </li></ul><ul><li>Ensure facility readiness for audits and inspections at all times.
</li></ul><ul><li>Lead energy efficiency projects, renewable energy initiatives, and hospital sustainability programs.
 </li></ul><ul><li>Monitor hospital utility consumption (electricity, water, fuel, chilled water).
 </li></ul><ul><li>Implement energy-saving initiatives and technologies.
 </li></ul><ul><li>Report on sustainability KPIs and carbon footprint reduction
</li></ul><ul><li>Develop and maintain hospital emergency response plans for engineering-related failures (power outage, medical gas leakage, water shortage, fire, etc.).
 </li></ul><ul><li>Ensure 24/7 availability of engineering support through on-call duty schedules.
</li></ul><ul><li>Maintain critical spares inventory for essential hospital equipment and utilities.
 </li></ul><ul><li>Responsible for taking regular rounds and ensure the effectiveness of FMS program.
</li></ul><ul><li>Recommends space, medical technology, equipment, staffing, and other resources needed by the department or service and have a process in place to respond to shortages. BIOMEDICAL ENGINEERING:
 </li></ul><ul><li>To implement the Medical Equipment Management Program across each facility.
</li></ul><ul><li>Manage day-to-day Biomedical Engineering activities of the hospital.
</li></ul><ul><li>Planning, organizing, and implementing preventive/corrective maintenance and calibration of Medical Equipment.
</li></ul><ul><li>Ensure that the equipment is maintained with physical and environmental demands, as per manufacturer recommendations and regulatory requirements.
 </li></ul><ul><li>Organizing and implementing record keeping procedures including the digital maintenance management systems.
 </li></ul><ul><li>Monitoring and validating of Biomedical Department KPI&rsquo;s.
</li></ul><ul><li>Oversee clinical engineering projects, including medical device/system evaluation, contracts support, installation, and staff training.
 </li></ul><ul><li>Identifying the critical high-risk equipment and initiating a backup plan in case of equipment failure.
 </li></ul><ul><li>Reporting all medical equipment and safety-related incidents, conducting and participating in investigations to determine the causes, developing CAPA (Corrective and Preventive Actions) and
</li></ul>implementing the proposed actions.
 <ul><li>Ensure departmental compliance with regulatory and accreditation requirements (JCIA, DOH, FANR, ADHICS, ISO, DHA etc.) in collaboration with Patient Safety and Quality.
</li></ul><ul><li>Implement, review policies and develop procedures related to medical device management.
</li></ul><ul><li>Coordinate interdepartmental communication regarding medical equipment and services.
 </li></ul><ul><li>Plan and recommend biomedical resources including space, capital equipment, staffing, and technology needs.
</li></ul><ul><li>Provide orientation, training for biomedical staff on departmental duties and responsibilities as well as ensuring all the clinical end users are provided training on medical equipment.
 </li></ul><ul><li>Monitor and improve biomedical service quality and patient safety, aligning with hospital-wide priorities.
 </li></ul><ul><li>Lead biomedical participation in hospital quality initiatives, regulatory requirements, JCIA accreditation, and continuous improvement programs.
 </li></ul><ul><li>Coordinate with IT and other departments for integration of medical equipment with digital health systems where applicable.
</li></ul><ul><li>Manage maintenance contracts related to biomedical equipment and services.
</li></ul><ul><li>Promote a culture of safety in biomedical operations across the hospital. OSH ROLES AND RESPONSIBILITIES:
 </li></ul><ul><li>Overall responsible for OSH Management system / FMS function and implementation.
 </li></ul><ul><li>Provide direct supervision and support to OSH Officers in the implementation of UAE Federal &amp; local laws, DOH-OSH, ADOSH-OSHMS, hospital self-regulations, UAE Life safety Code, JCI-FMS programs and applicable legal requirements.
 </li></ul><ul><li>Ensure that all departments comply with DOH, ADOSH-SF, AACD, NMC SPH AL Ain&rsquo;s policies, program, plan &amp; SOPs and JCI accreditation standards.
</li></ul><ul><li>Collaborate with OSH Officers to develop and review NMC SPH OSHMS policies and procedures.
 </li></ul><ul><li>Oversee hazard identification, risk assessments, and incident investigations conducted by OSH Officers.
</li></ul><ul><li>Review the Monthly collection of OSH KPI&rsquo;s for the Quarterly performance report and the lead indicators within the NMC SPH facility.
 </li></ul><ul><li>Review quarterly OSH performance reports from OSH Officers, monitor trends and suggest if any improvements are to be made.
</li></ul><ul><li>Ensure timely reporting and corrective action plan submission to OSH / FMS Committee and ADOSH / DOH-OAH through ALADAA system.
</li></ul><ul><li>Ensure adequate resources (budget, staff, safety equipment) are allocated to support OSH initiatives.
</li></ul><ul><li>Ensure that safety training is provided regularly to all staff and contractors.
 </li></ul><ul><li>Ensure OSH Officers are taking part in Learning &amp; development programs, workshops, Webinars and refresher courses.
</li></ul><ul><li>Act as a liaison between OSH Officers and management to escalate all the OSH concerns to ensure effectively implementing safety protocols.
 </li></ul><ul><li>Support OSH Officers during ADOSH-SF external audits, DOH-OSH audit, AACD inspections or any regulatory authorities and to address any compliance gaps.
</li></ul><ul><li>Oversee the implementation of NMC SHP emergency response plans and ensure the implementation across all department.
</li></ul><ul><li>Participate in the appraisal, development, and continuous improvement of OSH Officers annual performance evaluation in collaboration with Corporate EHS.
</li></ul><ul><li>To lead the OSH Committee meeting and conduct Management review meeting in collaboration with OSH Officer to present quarterly/ annual OSH performance to top management for continual improvement.
 </li></ul><ul><li>Review annually the OSHMS Annual report and Plan and support for implementation across the NMC SPH facility.
</li></ul><ul><li>Review the contractor OSH related documents for new projects, renovation works, and other related works are reviewed including planned new contracts.
</li></ul><ul><li>Review the Monthly OSH Inspection and Annual Internal audit outcomes and suggest for improvements. General OSH Responsibilities:
</li></ul><ul><li>Comply with reasonable OSH instructions, policies and safe working procedures.
</li></ul><ul><li>Use of appropriate personal protective equipment and safety systems.
 </li></ul><ul><li>Be familiar with emergency and evacuation procedures.
</li></ul><ul><li>Not willfully or recklessly endanger anyone&rsquo;s health and safety.
</li></ul><ul><li>Assist with the preparation of risk assessments.
 </li></ul><ul><li>Report OSH Hazards, incidents, Near misses and issues.
</li></ul><ul><li>Reduce, Reuse, Recycling of waste as much as possible.
</li></ul><ul><li>Attend all OSH Trainings, awareness programs and mock drills.
</li></ul><ul><li>Participates in the OSHMS audits, inspections, ensuring standards are maintained.</li></ul></div>
 <div>Education and Certification
<ul><li>B.E / Graduate Engineer or similar qualifications.
</li></ul>Experience and Skills
<ul><li>5 to 10 years&rsquo; experience in a medical facility or relevant field.
</li></ul><ul><li>With management skills, interpersonal skills, time management, knowledge of equipment and
</li></ul>maintenance, analytical skills.
<ul><li>Good English spoken and written, Arabic language advantageous, desirable, but not essential.
</li></ul><ul><li>Demonstrate a hands-on approach in problem solving and mitigation solutions.
</li></ul><ul><li>High level of knowledge and understanding of the various engineering systems present in a typical
</li></ul>healthcare facility.</div>

Manager - Engineering Services

<div><div><ul><li>DUTIES AND RESPONSIBILITIES 
 </li></ul></div><div><ul><li><div>The incumbent checks and sequences the most accurate ICD-9/ ICD10-CM/CPT/HCPCS/DRG/Other codes for diagnoses and procedures for documented information. Assures the final diagnoses and operative procedures as stated by the physician are valid and complete. 
 </div><div><ul><li><div>Abstracts all necessary information from health records to identify secondary complications and co-morbid conditions.
 </div></li></ul><ul><li><div>Evaluates the record for documentation consistency and adequacy. Ensures that the final diagnosis accurately reflects the care and treatment rendered. Computes and gives the correct DRG coding all inpatients cases.
 </div></li></ul><ul><li><div>Providing training and guiding other coders / Medical Records Technicians in coding, updating them with new coding rules and regulations as and when it is necessary.
 </div></li></ul><ul><li><div>Analyzes doctors&rsquo; documentation to assure the appropriate Evaluation &amp; Management (E &amp; M) levels are assigned using the correct CPT code.
 </div></li></ul><ul><li>Ensures coding is as per DOH guidelines and regulations.
 </li></ul><ul><li>Provides feedback to Doctors regarding coding errors or oversights. 
 </li></ul></div></li></ul></div><div><ul><li>Constantly updates to the latest coding versions and DOH coding directives. 
 <div><ul><li>Performs miscellaneous job-related duties as assigned.
 </li></ul><ul><li><div>Performs any other jobs or duties assigned by the HOD from time to time within the scope of job title. 
 </div></li></ul></div></li></ul></div>OSH ROLES &amp; RESPONSIBILITIES: 
 <div><ul><li>Comply with reasonable OSH instructions, policies and safe working procedures
 <div><ul><li>Use of appropriate personal protective equipment and safety systems.
 </li></ul><ul><li>Be familiar with emergency and evacuation procedures
 </li></ul><ul><li>Not willfully or recklessly endanger anyone&rsquo;s health and safety
 </li></ul><ul><li>Assist with the preparation of risk assessments
 </li></ul><ul><li>Report OSH Hazards, incidents, Near misses and issues
 </li></ul><ul><li>Reduce, Reuse, Recycling of waste as much as possible
 </li></ul><ul><li>Attend all OSH Trainings, awareness programs and mock drills.
 </li></ul><ul><li>Participates in the OSHMS audits, inspections, ensuring standards are maintained 
</li></ul></div></li></ul></div>Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language: 
Health Information Literacy and Skills: 
<div><ul><li>Adhere to information systems policies and procedures as required by Health Care Organization. 
Privacy, Confidentiality of Health Information: 
<div><ul><li>Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
</li></ul><ul><li>Follow confidentiality and security measures to protect electronic health information.
</li></ul><ul><li>Maintain data integrity and validity within an information system.
</li></ul><ul><li>Report any possible breaches of confidentiality in accordance with organizational policies. 
</li></ul></div>Health Information/Data Technical Security: 
</li></ul></div><div><ul><li>Apply departmental and organizational data and information system security policie 
Basic Computer Literacy Skills: 
<div><ul><li>Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
</li></ul><ul><li>Demonstrate proficiency in Windows operating environment.
</li></ul><ul><li>Demonstrate use of email, addressing, forwarding, attachments, netiquette. 
 </li></ul></div></li></ul></div>BCP ROLES &amp; RESPONSIBILITIES: 
<div>3.29 Responsibilities of staff (including all contractors) are:
</div><div>3.29.1 Achieving an adequate level of general awareness regarding business continuity Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated.
</div><div><ul><li><div>Participating actively in the business continuity programme when required
</div></li></ul></div>Ensuring information governance standards continue to be applied to data and information during an incident</div>
 <div><div><ul><li>DUTIES AND RESPONSIBILITIES 
 </li></ul></div><div><ul><li><div>The incumbent checks and sequences the most accurate ICD-9/ ICD10-CM/CPT/HCPCS/DRG/Other codes for diagnoses and procedures for documented information. Assures the final diagnoses and operative procedures as stated by the physician are valid and complete. 
 </div><div><ul><li><div>Abstracts all necessary information from health records to identify secondary complications and co-morbid conditions.
 </div></li></ul><ul><li><div>Evaluates the record for documentation consistency and adequacy. Ensures that the final diagnosis accurately reflects the care and treatment rendered. Computes and gives the correct DRG coding all inpatients cases.
 </div></li></ul><ul><li><div>Providing training and guiding other coders / Medical Records Technicians in coding, updating them with new coding rules and regulations as and when it is necessary.
 </div></li></ul><ul><li><div>Analyzes doctors&rsquo; documentation to assure the appropriate Evaluation &amp; Management (E &amp; M) levels are assigned using the correct CPT code.
 </div></li></ul><ul><li>Ensures coding is as per DOH guidelines and regulations.
 </li></ul><ul><li>Provides feedback to Doctors regarding coding errors or oversights. 
 </li></ul></div></li></ul></div><div><ul><li>Constantly updates to the latest coding versions and DOH coding directives. 
 <div><ul><li>Performs miscellaneous job-related duties as assigned.
 </li></ul><ul><li><div>Performs any other jobs or duties assigned by the HOD from time to time within the scope of job title. 
 </div></li></ul></div></li></ul></div>OSH ROLES &amp; RESPONSIBILITIES: 
 <div><ul><li>Comply with reasonable OSH instructions, policies and safe working procedures
 <div><ul><li>Use of appropriate personal protective equipment and safety systems.
 </li></ul><ul><li>Be familiar with emergency and evacuation procedures
 </li></ul><ul><li>Not willfully or recklessly endanger anyone&rsquo;s health and safety
 </li></ul><ul><li>Assist with the preparation of risk assessments
 </li></ul><ul><li>Report OSH Hazards, incidents, Near misses and issues
 </li></ul><ul><li>Reduce, Reuse, Recycling of waste as much as possible
 </li></ul><ul><li>Attend all OSH Trainings, awareness programs and mock drills.
 </li></ul><ul><li>Participates in the OSHMS audits, inspections, ensuring standards are maintained 
</li></ul></div></li></ul></div>Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language: 
Health Information Literacy and Skills: 
<div><ul><li>Adhere to information systems policies and procedures as required by Health Care Organization. 
Privacy, Confidentiality of Health Information: 
<div><ul><li>Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
</li></ul><ul><li>Follow confidentiality and security measures to protect electronic health information.
</li></ul><ul><li>Maintain data integrity and validity within an information system.
</li></ul><ul><li>Report any possible breaches of confidentiality in accordance with organizational policies. 
</li></ul></div>Health Information/Data Technical Security: 
</li></ul></div><div><ul><li>Apply departmental and organizational data and information system security policie 
Basic Computer Literacy Skills: 
<div><ul><li>Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
</li></ul><ul><li>Demonstrate proficiency in Windows operating environment.
</li></ul><ul><li>Demonstrate use of email, addressing, forwarding, attachments, netiquette. 
 </li></ul></div></li></ul></div>BCP ROLES &amp; RESPONSIBILITIES: 
<div>3.29 Responsibilities of staff (including all contractors) are:
</div><div>3.29.1 Achieving an adequate level of general awareness regarding business continuity Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated.
</div><div><ul><li><div>Participating actively in the business continuity programme when required
</div></li></ul></div>Ensuring information governance standards continue to be applied to data and information during an incident</div>
 <div><div>QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS : 
</div><div><ul><li><div>A graduate of Bachelor&rsquo;s Degree in Allied Health Sciences or related areas with at least two (2) years of coding experience with valid Certified Coding Associate(CCA) certification from American Health Information Management Association (AHIMA) or Certified Professional Coder (CPC) certification from 
</div>American Academy of Professional Coders (AAPC).
<div><ul><li><div>Computer Literacy, MS Office.
</div></li></ul><ul><li><div>Excellent command of oral and written English.
</div></li></ul><ul><li><div>Performance Criteria: 
</div></li></ul></div></li></ul></div><div></div><ul><li><div>Achievement of Core objectives in line with the expectations of the Management and stakeholders
</div></li><li><div>Ability to work constructively and interact professionally with others
</div></li><li><div>Ability to coordinate multiple task, adjust to changing priorities and work within deadlines.
</div></li></ul>Ability to attend to meetings outside of normal business hours</div>

IP Medical Coder

<div>To manage and lead the effective and efficient operational running of the front office department to ensure client
centric services are provided to patients.</div>
 <div><ul><li>To provide strong leadership and management guidance to the Front Office team.
</li></ul><ul><li>To ensure effective operational alignment of Physician appointment scheduling with the needs of the business
</li></ul>unit/facilities.
<ul><li>To monitor and manage client expectations and satisfaction through Patient Experience feedback.
</li></ul><ul><li>To manage and optimise outpatient collections for the company.
</li></ul><ul><li>To monitor and manage the accurate recording/processing of patient data to prevent financial risk for the
</li></ul>company.
<ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li></ul><ul><li>To ensure that performance management contracts are in place for the team.
</li></ul><ul><li>Conduct and document bi-annual performance conversations .
</li></ul><ul><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human
</li></ul>Resources.
<ul><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li></ul><ul><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are
</li></ul>signed off .
<ul><li>Maintain professional conduct and discipline within the team.
</li></ul><ul><li>Work closely with the recruitment team to recruit and select competent employees .
</li></ul>&middot; Monitor employee scheduling of the department to ensure sufficient operational coverage.
 &middot; Ensure accurate updates on uploaded Physician schedules.
&middot; Monitor scheduling to ensure best, effective use of Physician time.
 &middot; Ensure follow up appointments are booked and patients informed accordingly.
 &middot; Ensure optimal scheduling of appointments.
&middot; Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
&middot; Implement and support measures to increase participation rates of patients in Press Ganey surveys
. &middot; Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
&middot; Efficient accompaniment of patients to units in the absence of supporting employees.
&middot; Outstanding and revenue reports are prepared and analysed.
&middot; The system is updated accurately with payments received.
 &middot; Age analysis report is generated and daily follow up on outstanding amounts completed.
&middot; Coordinate the requests and approval of payment arrangements and document accordingly.
&middot; Ensure that challenging clients are dealt with in a professional and respectful manner.
- Effective implementation of policies and procedures.
 &middot; Monitor and manage accuracy of patient admission date.
 &middot; Clearly communicate expectations and ensure that roles and responsibilities are clear.
 &middot; Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
 &middot; Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
&middot; Treating people fairly consistently.
&middot; Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
 &middot; Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
 &middot; Embraces diversity, listening without judgement to diverse and opposing points of view .
&middot; Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
&middot; Adapt leadership style according to the specific situation.
&middot; Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
&middot; Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
&middot; Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
&middot; Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
 &middot; Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
&middot; Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
 &middot; Proactively drives results within own function/business unit.
 &middot; Displays high levels of self-discipline and reliability to achieve work outcomes.
 &middot; Remains aware of own behaviour and how it effects job performance and working relationships with others.
&middot; Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
 &middot; Displays high levels of self-discipline and reliability to achieve work outcomes
 &middot; Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
&middot; Establishes, builds, and sustain effective and trusting work relationships.
&middot; Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
&middot; Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
 &middot; Effectively manages current and potential conflicts between personal life and work demands.
 &middot; Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
 &middot; Models a willingness to accept constructive feedback and makes changes where appropriate.
&middot; Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
&middot; Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
&middot; Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
&middot; Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
&middot; Identifies, assigns and manages resources to achieve functional / business unit objectives
 &middot; Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
&middot; Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
&middot; Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
&middot; Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
 &middot; Maintains patient &amp; staff confidentiality.
 &middot; To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li></ul><ul><li>At least 5 years&rsquo; experience in a healthcare environment
</li></ul><ul><li>At least 3 years&rsquo; experience in a management or supervisory position</li></ul></div>

Front Office Manager

<div>DUTIES AND RESPONSIBILITIES:
<ul><li>Provides domain knowledge input during the pre-purchase stage of all biomedical equipment. 
</li></ul><ul><li>Performs inspection, inventory procedures and machine marking for incoming new equipment, prior to use. 
</li></ul><ul><li>Provides technical assistance, training and instruction to staff in the maintenance and operation of equipment. 
</li></ul><ul><li>Carries out regular rounds and proper, systematic preventive maintenance of all biomedical equipments and ensures that the problems are rectified immediately. 
</li></ul><ul><li>Maintains a regularly updated inventory of all biomedical equipment in the hospital. 
</li></ul><ul><li>Analyzes equipment for failure, faults or malfunctions based on application of test instruments and reference to technical literature and schematics. 
</li></ul><ul><li>Interprets engineering and vendor information, schematic diagrams and graphic illustrations utilizing clinical, physiologic and electronic principles. 
</li></ul><ul><li>Provides engineering and technical advice to ensure compliance with electrical and other safety standards and prepare reports as required. 
</li></ul><ul><li>Coordinates and evaluates the work performed by service contractors to include maintenance, calibration, installation and verification of service documentation. 
</li></ul><ul><li>Prepares and enters data in logs, reports, databases, forms and equipment records concerning inspections, repairs and equipment condition and operation. 
</li></ul><ul><li>Conducts and assesses safety and risk assessment together with the FMS teams and develops measures to counter them. 
</li></ul><ul><li>Prepares requisitions for spare parts procurement from stores/manufacturer. 
</li></ul><ul><li>Liaisons with other departments and higher management. 
</li></ul><ul><li>Vendor management and development with particular reference to vendors who can repair PCB's major assemblies that companies ask to replace at high costs. 
</li></ul><ul><li>As a member of the FMS committee, actively contributes to develop manuals, policies and procedures relevant to the biomedical department. 
</li></ul><ul><li>Collects monitoring data for the medical equipment management program. 
</li></ul><ul><li>Develops and coordinates departmental quality initiatives. 
</li></ul><ul><li>Adheres to the safety norms of the hospital and follow both patient safety and staff safety rules. 
</li></ul><ul><li>Updates biomedical knowledge by attending seminars and workshops regarding new equipments. 
</li></ul><ul><li>Performs other related duties as and when assigned by the Medical Administrator . 
 </li></ul>OSH ROLES AND RESPONSIBILITIES: 
GENERAL
<ul><li>Responsible to be familiarize, comply and implement the OSHAD-SF&amp; NMCSH Al Ain Internal OSHMS policies and procedures/SOP&rsquo;s relevant to their department.
</li><li>Staff should notify/report all OSHMS hazards, incidents, accidents and near misses within the premises of NMCSH Al Ain to their supervisor or department OSH Facilitator as per the incident reporting protocol of NMCSH Al Ain.
</li><li>Staff are responsible to assist with the preparation of departmental risk assessment activities and implement the control measure within the timeframe.
</li><li>Staff are responsible to attend applicable department OSHMS training.
</li><li>Staff are not allowed to tamper or misuse any NMCSH Al Ain equipment&rsquo;s and its property.
</li><li>Comply with all OSH instructions, safe working procedures and signages within the premises of NMCSH-Al Ain.
</li><li>Be familiar with emergency and evacuation procedure.
</li><li>Not willfully or recklessly endanger anyone's health and safety;
</li><li>Make proper use of all machinery, tools, substances, etc., safety systems and of all Personal Protective Equipment provided for use at work.
</li><li>Participate in required OSH inspection, audit and OSH monitoring programs. 
</li></ul>SPECIFIC ;
BIOMEDICAL ENGINEER ROLES AND RESPONSIBILITIES
<ul><li>Maintain the hand tools, portable machines and equipment in good working order at all times.
<ul><li>Ensure to use and maintain the soldering equipment&rsquo;s as per the manufacturer.
</li><li>Comply with OSHAD SF Cop 49.0 Compressed Gases and Air.
</li><li>Comply &amp; carry out work as per the related SOP of OSHAD-SF/OSHMS NMCSH, programs and targets. 
</li></ul></li></ul>BCP ROLES AND RESPONSIBILITIES: 
 Responsibilities of staff (including all contractors) are:
<ul><li><div>Achieving an adequate level of general awareness regarding business continuity Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated.
</div><ul><li><div>Participating actively in the business continuity programme when required
</div><ul><li><div>Ensuring information governance standards continue to be applied to data and information during an incident
</div></li></ul></li></ul></li></ul>Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language: 
Health Information Literacy and Skills: 
<ul><li>Adhere to information systems policies and procedures as required by Health Care Organization Privacy, Confidentiality of Health Information: 
</li></ul><ul><li>Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
<ul><li>Follow confidentiality and security measures to protect electronic health information.
</li><li>Maintain data integrity and validity within an information system.
</li><li>Report any possible breaches of confidentiality in accordance with organizational policies. 
</li></ul></li></ul>Health Information/Data Technical Security: 
<ul><li>Apply departmental and organizational data and information system security policies 
Basic Computer Literacy Skills: 
<ul><li>Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
</li><li>Demonstrate proficiency in Windows operating environment.
 </li><li>Demonstrate use of email, addressing, forwarding, attachments, netiquette.</li></ul></li></ul></div>
 <div>DUTIES AND RESPONSIBILITIES:
<ul><li>Provides domain knowledge input during the pre-purchase stage of all biomedical equipment.
</li><li>Performs inspection, inventory procedures and machine marking for incoming new equipment, prior to use.
</li><li>Provides technical assistance, training and instruction to staff in the maintenance and operation of equipment.
</li><li>Carries out regular rounds and proper, systematic preventive maintenance of all biomedical equipments and ensures that the problems are rectified immediately.
</li><li>Maintains a regularly updated inventory of all biomedical equipment in the hospital.
</li><li>Analyzes equipment for failure, faults or malfunctions based on application of test instruments and reference to technical literature and schematics.
</li><li>Interprets engineering and vendor information, schematic diagrams and graphic illustrations utilizing clinical, physiologic and electronic principles.
</li><li>Provides engineering and technical advice to ensure compliance with electrical and other safety standards and prepare reports as required.
</li><li>Coordinates and evaluates the work performed by service contractors to include maintenance, calibration, installation and verification of service documentation.
</li><li>Prepares and enters data in logs, reports, databases, forms and equipment records concerning inspections, repairs and equipment condition and operation.
</li><li>Conducts and assesses safety and risk assessment together with the FMS teams and develops measures to counter them.
</li><li>Prepares requisitions for spare parts procurement from stores/manufacturer.
</li><li>Liaisons with other departments and higher management.
</li><li>Vendor management and development with particular reference to vendors who can repair PCB's major assemblies that companies ask to replace at high costs.
</li><li>As a member of the FMS committee, actively contributes to develop manuals, policies and procedures relevant to the biomedical department.
</li><li>Collects monitoring data for the medical equipment management program.
</li><li>Develops and coordinates departmental quality initiatives.
</li><li>Adheres to the safety norms of the hospital and follow both patient safety and staff safety rules.
</li><li>Updates biomedical knowledge by attending seminars and workshops regarding new equipments.
</li><li>Performs other related duties as and when assigned by the Medical Administrator.
</li></ul>OSH ROLES AND RESPONSIBILITIES:
GENERAL
<ul><li>Responsible to be familiarize, comply and implement the OSHAD-SF &amp; NMCSH Al Ain Internal OSHMS policies and procedures/SOP&rsquo;s relevant to their department.
</li><li>Staff should notify/report all OSHMS hazards, incidents, accidents and near misses within the premises of NMCSH Al Ain to their supervisor or department OSH Facilitator as per the incident reporting protocol of NMCSH Al Ain.
</li><li>Staff are responsible to assist with the preparation of departmental risk assessment activities and implement the control measure within the timeframe.
</li><li>Staff are responsible to attend applicable department OSHMS training.
</li><li>Staff are not allowed to tamper or misuse any NMCSH Al Ain equipment&rsquo;s and its property.
</li><li>Comply with all OSH instructions, safe working procedures and signages within the premises of NMCSH-Al Ain.
</li><li>Be familiar with emergency and evacuation procedure.
</li><li>Not willfully or recklessly endanger anyone's health and safety.
</li><li>Make proper use of all machinery, tools, substances, safety systems and all Personal Protective Equipment provided for use at work.
</li><li>Participate in required OSH inspection, audit and OSH monitoring programs.
</li></ul>SPECIFIC &ndash; BIOMEDICAL ENGINEER ROLES AND RESPONSIBILITIES
<ul><li>Maintain the hand tools, portable machines and equipment in good working order at all times.
</li><li>Ensure to use and maintain the soldering equipment&rsquo;s as per the manufacturer.
</li><li>Comply with OSHAD SF Cop 49.0 Compressed Gases and Air.
</li><li>Comply and carry out work as per the related SOP of OSHAD-SF/OSHMS NMCSH, programs and targets.
</li></ul>BCP ROLES AND RESPONSIBILITIES:
<ul><li>Achieving an adequate level of general awareness regarding business continuity.
</li><li>Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated.
</li><li>Participating actively in the business continuity programme when required.
</li><li>Ensuring information governance standards continue to be applied to data and information during an incident.
</li></ul>Additional duties/responsibilities (related to ADHICS) assigned to this position:
Health Information Literacy and Skills
<ul><li>Adhere to information systems policies and procedures as required by Health Care Organization.
</li></ul>Privacy, Confidentiality of Health Information
<ul><li>Follow security and privacy policies and procedures for the use of networks, including intranet and Internet.
</li><li>Follow confidentiality and security measures to protect electronic health information.
</li><li>Maintain data integrity and validity within an information system.
</li><li>Report any possible breaches of confidentiality in accordance with organizational policies.
</li></ul>Health Information/Data Technical Security
<ul><li>Apply departmental and organizational data and information system security policies.
</li></ul>Basic Computer Literacy Skills
<ul><li>Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
</li><li>Demonstrate proficiency in Windows operating environment.
</li><li>Demonstrate use of email, addressing, forwarding, attachments and netiquette.</li></ul></div>
 <div><ul><li>Qualification: B.E. (Biomedical) or Masters of Applied Science in Bio-Medical Instrumentation or Equivalent Degree / Fellowship.
</li><li>Experience: Two years experience in maintenance involving applications preferably in Medical Electronics.
</li><li>Language: Good knowledge of English to read and understand technical literature and schematics.
</li><li>Computer Skills: Well versed with computer skills like Word &amp; Excel.</li></ul></div>

Engineer Biomedical

<div><div><ul><li>DUTIES AND RESPONSIBILITIES: 
</li></ul></div><div><ul><li>Assist in patient assessment by gathering clinical history and observations.
<div><ul><li>Ensure patient medical file available before and during consultation.
</li></ul><ul><li>Assist physicians or nurses in checking approval for patient services and documentation of OPD Insurance procedures.
</li></ul><ul><li>Maintain accurate patient records in EMR and update clinical documentation accurately.
</li></ul><ul><li>Assisting Clinicians for proper documentation of patients , history and condition and updating it on each visit.
</li></ul><ul><li>Supports administrative tasks such as appointment Scheduling and Inventory management.
</li></ul><ul><li>Maintain accurate Inpatient and Out patient records and documentation.
</li></ul><ul><li>Maintains Confidentiality of patients records.
</li></ul><ul><li>Inform department nurse of pending admission and assist patient with admission procedure.
</li></ul><ul><li>Perform other duties as assigned by the supervising clinicians.
</li></ul>Demonstrate awareness of fire safety, patient safety, infection control and the other necessary precautions as per hospital policy and participates in JCI activities. 
<ul><li>
</li></ul></div></li></ul></div>OSH ROLES AND RESPONSIBILITIES:
<div><ul><li>Comply with reasonable OSH instructions, policies and safe working procedures
<div><ul><li>Use of appropriate personal protective equipment and safety systems.
</li></ul><ul><li>Be familiar with emergency and evacuation procedures
</li></ul><ul><li>Not willfully or recklessly endanger anyone&rsquo;s health and safety
</li></ul><ul><li>Assist with the preparation of risk assessments
</li></ul><ul><li>Report OSH Hazards, incidents, Near misses and issues
</li></ul><ul><li>Reduce, Reuse, Recycling of waste as much as possible
</li></ul><ul><li>Attend all OSH Trainings, awareness programs and mock drills.
</li></ul><ul><li>Participates in the OSHMS audits, inspections, ensuring standards are maintained 
</li></ul></div></li></ul></div>Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language: 
Health Information Literacy and Skills: 
<div><ul><li>Adhere to information systems policies and procedures as required by Health Care Organization. 
Privacy, Confidentiality of Health Information: 
<div><ul><li>Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
</li></ul><ul><li>Follow confidentiality and security measures to protect electronic health information.
</li></ul><ul><li>Maintain data integrity and validity within an information system.
</li></ul><ul><li>Report any possible breaches of confidentiality in accordance with organizational policies.
</li></ul><ul><li>Apply departmental and organizational data and information system security policies
</li></ul><ul><li>Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
</li></ul><ul><li>Demonstrate proficiency in Windows operating environment.
</li></ul><ul><li>Demonstrate use of email, addressing, forwarding, attachments, netiquette. 
</li></ul></div>Health Information/Data Technical Security: 
Basic Computer Literacy Skills: 
</li></ul></div>BCP ROLES AND RESPONSIBILITIES:
<div><ul><li>Responsibilities of staff (including all contractors) are:
<div><ul><li>Achieving an adequate level of general awareness regarding business continuity Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated.
<div><ul><li>Participating actively in the business continuity programme when required
</li></ul></div></li></ul></div></li></ul></div>2.31.3 Ensuring information governance standards continue to be applied to data and information during an incident</div>
 <div>DUTIES AND RESPONSIBILITIES:
<ul><li>Assist in patient assessment by gathering clinical history and observations.
</li><li>Ensure patient medical file available before and during consultation.
</li><li>Assist physicians or nurses in checking approval for patient services and documentation of OPD Insurance procedures.
</li><li>Maintain accurate patient records in EMR and update clinical documentation accurately.
</li><li>Assisting Clinicians for proper documentation of patients, history and condition and updating it on each visit.
</li><li>Supports administrative tasks such as appointment Scheduling and Inventory management.
</li><li>Maintain accurate Inpatient and Out patient records and documentation.
</li><li>Maintains Confidentiality of patients records.
</li><li>Inform department nurse of pending admission and assist patient with admission procedure.
</li><li>Perform other duties as assigned by the supervising clinicians.
</li><li>Demonstrate awareness of fire safety, patient safety, infection control and the other necessary precautions as per hospital policy and participates in JCI activities.
</li></ul>OSH ROLES AND RESPONSIBILITIES:
<ul><li>Comply with reasonable OSH instructions, policies and safe working procedures.
</li><li>Use of appropriate personal protective equipment and safety systems.
</li><li>Be familiar with emergency and evacuation procedures.
</li><li>Not willfully or recklessly endanger anyone&rsquo;s health and safety.
</li><li>Assist with the preparation of risk assessments.
</li><li>Report OSH Hazards, incidents, Near misses and issues.
</li><li>Reduce, Reuse, Recycling of waste as much as possible.
</li><li>Attend all OSH Trainings, awareness programs and mock drills.
</li><li>Participates in the OSHMS audits, inspections, ensuring standards are maintained.
</li></ul>Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language:
Health Information Literacy and Skills:
<ul><li>Adhere to information systems policies and procedures as required by Health Care Organization.
</li></ul>Privacy, Confidentiality of Health Information:
<ul><li>Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
</li><li>Follow confidentiality and security measures to protect electronic health information.
</li><li>Maintain data integrity and validity within an information system.
</li><li>Report any possible breaches of confidentiality in accordance with organizational policies.
</li><li>Apply departmental and organizational data and information system security policies.
</li><li>Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
</li><li>Demonstrate proficiency in Windows operating environment.
</li><li>Demonstrate use of email, addressing, forwarding, attachments, netiquette.
</li></ul>Health Information/Data Technical Security:
Basic Computer Literacy Skills:
BCP ROLES AND RESPONSIBILITIES:
<ul><li>Achieving an adequate level of general awareness regarding business continuity.
</li><li>Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated.
</li><li>Participating actively in the business continuity programme when required.
</li><li>Ensuring information governance standards continue to be applied to data and information during an incident.</li></ul></div>
 <div><ul><li>Qualification: Bachelor&rsquo;s degree in a health-related field
</li><li>Experience: Minimum of 1 year of experience in the healthcare sector
</li><li>Skill Set:
<ul><li>Excellent written and verbal communication skills
</li><li>Excellent command of spoken and written English
</li><li>Arabic language skills are desirable but not mandatory</li></ul></li></ul></div>

Clinical Assistant

<div>To assist Physician in clinic including accessing, adding, and modifying the patient medical records under the physician&rsquo;s supervision.
Request the necessary investigation for the patient.
To assist the provision of high-quality care to patients and their families under the direction and supervision of the Physician/ Registered Nurse/ Midwifes.
Demonstrate a range of skills to meet the needs of patients whilst promoting dignity, privacy, and respect. 
 
To provide a range of healthcare and non-nursing duties, ensuring efficient and effective service to the ward/department at all times.
To assist with administration and non-nursing duties.
To perform basic care under the direction of Physician/ Registered Nurse/ Midwife.
To assist all patients who are able, towards independence and activity under the direction of the physician/Registered Nurse/Midwife.
To provide patient comfort by utilizing resources and materials; transporting patients; answering patients call and requests; reporting observation of the patient to the team leader.
To assist patient transfer to other departments.
To accompany patients who are ready for discharge.
To transport equipment and patient records between departments.
To support the registered nurse staff and ward clerk in the clerical,
 
administrative and receptionist duties in the ward.
To assist in maintenance of stocks and non-medical supplies.
To develop and utilize good communication skills and receive and
 
pass on telephone message.
To ensure appropriate utilization of resources effectively and efficiently.
To provide positive patient experience through the delivery of high-quality customer service.
Observe and maintain confidentiality of information data relating to patients, staff, service and the the organization.
To appropriately escalate identified concerns according to level of urgency.
To liaise with nursing colleagues and other professional standards, hospital policies and procedures, local requirements and JCI standards.
To be able to administer and seek advice on the appropriate measures in an emergency.
 
development.
To attend in service training, other training program and meetings as required.
To process clear understanding and commitment to NMC&rsquo; policy. Accepts and recognizes the legal limitations and ethical parameters of the role.
Demonstrate effective oral and written communications skills.
Demonstrate flexibility in meeting work demands and able to work as a team.
Maintains confidentiality at all times.
Be informed on health &amp; safety regulation affecting the unit in which they work.
Have full knowledge of fire precautions and regulations.
Be familiar with all types of Hospital codes and know how to telephone for emergency services.</div>
 <div><ul><li>To assist Physician in clinic including accessing, adding, and modifying the patient medical records under the physician&rsquo;s supervision.
</li><li>Request the necessary investigation for the patient.
</li><li>To assist the provision of high-quality care to patients and their families under the direction and supervision of the Physician/ Registered Nurse/ Midwives.
</li><li>Demonstrate a range of skills to meet the needs of patients whilst promoting dignity, privacy, and respect.
</li><li>To provide a range of healthcare and non-nursing duties, ensuring efficient and effective service to the ward/department at all times.
</li><li>To assist with administration and non-nursing duties.
</li><li>To perform basic care under the direction of Physician/ Registered Nurse/ Midwife.
</li><li>To assist all patients who are able, towards independence and activity under the direction of the Physician/ Registered Nurse/ Midwife.
</li><li>To provide patient comfort by utilizing resources and materials; transporting patients; answering patients' calls and requests; reporting observation of the patient to the team leader.
</li><li>To assist patient transfer to other departments.
</li><li>To accompany patients who are ready for discharge.
</li><li>To transport equipment and patient records between departments.
</li><li>To support the registered nurse staff and ward clerk in the clerical, administrative, and receptionist duties in the ward.
</li><li>To assist in maintenance of stocks and non-medical supplies.
</li><li>To develop and utilize good communication skills and receive and pass on telephone messages.
</li><li>To ensure appropriate utilization of resources effectively and efficiently.
</li><li>To provide positive patient experience through the delivery of high-quality customer service.
</li><li>Observe and maintain confidentiality of information data relating to patients, staff, service, and the organization.
</li><li>To appropriately escalate identified concerns according to level of urgency.
</li><li>To liaise with nursing colleagues and adhere to professional standards, hospital policies and procedures, local requirements, and JCI standards.
</li><li>To be able to administer and seek advice on the appropriate measures in an emergency.
</li><li>To attend in-service training, other training programs, and meetings as required.
</li><li>To process clear understanding and commitment to NMC policy. Accepts and recognizes the legal limitations and ethical parameters of the role.
</li><li>Demonstrate effective oral and written communication skills.
</li><li>Demonstrate flexibility in meeting work demands and ability to work as a team.
</li><li>Maintain confidentiality at all times.
</li><li>Be informed on health &amp; safety regulations affecting the unit in which they work.
</li><li>Have full knowledge of fire precautions and regulations.
</li><li>Be familiar with all types of hospital codes and know how to telephone for emergency services.</li></ul></div>
 <div><ul><li>Nursing qualification with valid license preferred, or High School Diploma.
</li><li>Two or more years of experience in a hospital environment / nursing experience.
</li><li>Previous experience as a Clinical Assistant.</li></ul></div>

Clinic Support Assistant

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