Qureos Mentor

Nordic Consulting

<div>Make a difference. Be happy. Grow your career.
Position Summary: 
The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
Position Responsibilities:<ul><li>
Manage/repair all technology hardware including but not limited to computers, printers, and scanners.</li><li>
Maintain accurate hardware production inventories and spare stock</li><li>
Troubleshooting some software as needed</li><li>
Adheres to all documented processes</li><li>
Travel to off-sites to provide the same level of support as the main campus assignment</li><li>
Assist with project assignments to implement new technologies or hardware</li><li>
Provide on-call and project support as needed</li><li>
Assist with the movement of I&amp;T assets either receiving new equipment or decommissioning of end of life equipment.</li></ul>
Position Requirements:<ul><li>
Demonstrate a deep understanding of the technical environment and its business return.</li><li>
Strong communications; written and oral</li><li>
Have the necessary communication and interpersonal skills to interact with clients at all levels</li><li>
Can keep up to date with technology as it develops and inform their clients of the potential impact.</li><li>
Be self-managing and capable of prioritizing workload based on client requirements.</li><li>
The ability to work under pressure within a team and the ability to multitask are important attributes for this role</li><li>
The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills</li><li>
Maintain a clean and orderly work environment.</li><li>
The candidate will need to be able to take direction from leads and react to downtimes in the environment.</li><li>
Possess a valid driver&rsquo;s license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
</li></ul>Education and Experience:<ul><li>
Bachelor&rsquo;s degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience</li></ul>
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.</div>

Desk Side Analyst (Richmond, VA)

<div>Make a difference. Be happy. Grow your career.<h1 class="jobSectionHeader">
Job Summary</h1>
The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems. The agent responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. The agent provides effective and timely resolution of users&rsquo; problems, queries, or complaints. The agent assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.<h1 class="jobSectionHeader">
CLINICAL SERVICE DESK AGENT I</h1>
The Clinical Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. Utilize excellent customer service skills and exceed customers&rsquo; expectations.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
The Clinical Service Desk Agent will be responsible for, but not be limited to:<ul><li>
Providing a high level of professionalism and customer service</li><li>
Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs</li><li>
Taking end user calls regarding questions or issues, resolving the issue during the call, or adequately documenting and transitioning the issue, following escalation protocols, as needed</li><li>
Walking end user through problem solving or workflow process</li><li>
Accurately documenting pertinent information for requests and incidents in relevant ticketing system(s)</li><li>
Quickly identify and escalate high-priority issues to appropriate team</li><li>
Documenting investigations and resolutions in a timely manner, using research to quickly understand and diagnose issues</li><li>
Maintaining and expanding knowledge of help desk procedures and services</li><li>
Making good faith effort at resolving more complex ends user issues</li><li>
Collaborating and interfacing with all members of the Service Desk.</li><li>
Working efficiently and reliably in unsupervised and varying environments</li><li>
Adhering to policies and procedures such as HIPAA and client notification expectations</li><li>
Attending and participating in team meetings</li><li>
Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested</li></ul><h2 class="jobSectionHeader">
Skills And Experience</h2><ul><li>
2+ years customer service experience required</li><li>
1 + years&rsquo; experience working in a call center required</li><li>
Basic understanding of Healthcare Terminology and Basic IT competencies required</li><li>
EHR knowledge and/or experience, preferred</li><li>
Excellent customer service and communication skills, written and verbal</li><li>
Ability to maintain calm and professional composure in stressful environments</li><li>
Proficient in English to support our clients&rsquo; needs. Spanish is a plus</li><li>
Must enjoy working with technology, be able to learn new software quickly, and have strong typing skills</li><li>
Ability to apply problem solving skills across repetitive tasks</li><li>
Ability to work nights and weekends, depending on assigned shift</li><li>
Strong attention to detail and ability to organize</li><li>
Must be able to work independently, as well as within a team environment</li><li>
Must demonstrate and embody Nordic&rsquo;s maxims</li></ul><h2 class="jobSectionHeader">
Additional Details</h2><ul><li>
Ability to travel up to 5% of the time</li></ul>
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.</div>

Clinical Service Desk Agent I

Join Nordic Consulting and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nordic Consulting

About Company

Desk Side Analyst (Richmond, VA)

Clinical Service Desk Agent I