Qureos Mentor

Nordic Consulting

<div></div><div><div>Make a difference. Be happy. Grow your career.</div><div></div><div>
The Role</div><div>
We are seeking a skilled and detail-oriented Sr. ServiceNow Developer to join our Managed Services &ndash; ServiceNow Platform Service Line. In this role, you will be responsible for the design, development, and implementation of ServiceNow solutions that support enterprise service management needs. You will work closely with stakeholders to understand requirements and translate them into technical solutions using best practices in ServiceNow development and configuration.</div><div></div><div>
Key Responsibilities</div><ul><li><div>
Design, configure and manage various ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).</div></li><li><div>
Customize ServiceNow applications and facilitate rollout of new applications and modules.</div></li><li><div>
Develop and maintain custom scripts, business rules, client scripts, UI policies, and workflows.</div></li><li><div>
Integrate ServiceNow with other internal and third-party systems using REST/SOAP APIs.</div></li><li><div>
Enhance and maintain out of box dashboards for better data visualizations and reporting</div></li><li><div>
Adhere to and promote best practices for change management and system governance.</div></li><li><div>
Develop and deploy custom health dashboards tailored to customers and organizational requirements</div></li><li><div>
Provide leadership and mentorship to junior developers and administrators. &bull; Participate in Agile development process, including sprint planning, review, and daily stand-ups.</div></li><li><div>
Troubleshoot and resolve issues with ServiceNow applications and integrations.</div></li><li><div>
Maintain technical documentation related to design, configuration, and implementation.</div></li><li><div>
Stay updated on new ServiceNow features and modules and evaluate their potential benefits.</div></li><li><div>
Ensure security, the best practices and compliance are maintained across the platform.</div></li><li><div>
Work with stakeholders to gather requirements and provide effective ServiceNow Solutions</div></li></ul><div></div><div>
Skills and Experience</div><ul><li><div>
8 years of hands on ServiceNow development experience across multiple modules.</div></li><li><div>
5+ years&rsquo; experience with scripting languages such as PERL, JavaScript, Python, Shell including Angular and React libraries.</div></li><li><div>
ServiceNow experience with discovery, service mapping, and configuration management (CMDB)</div></li><li><div>
Familiarity with organizational change management (OCM).</div></li><li><div>
Familiarity with various system development life cycle models and hands-on experience with requirements collection and analysis</div></li><li><div>
Knowledge of relational databases (MySQL, MSSQL, Oracle)</div></li><li><div>
Ability to support multiple projects simultaneously.</div></li><li><div>
Knowledge of Agile/Scrum concepts.</div></li><li><div>
Knowledge of ITIL concepts.</div></li><li><div>
Attention to detail, is thorough when performing work and conscientious about attending to detail.</div></li><li><div>
Demonstrates a high degree of customer service and teamwork. Works well with clients and other vendors in achieving mission success and is committed to providing quality products and services.</div></li><li><div>
Strong Communication Skills: be able to express key ideas and obtain tangible feedback from cross-functional team members and stakeholders. Must possess strong creative, communication, and collaboration skills.</div></li><li><div>
Critical Thinking and Problem Solving: identifies risks and problems and be able to conduct qualitative and quantitative analysis to generate and evaluate alternatives and to make recommendations.</div></li><li><div>
Able to maintain calm and professional composure in high-pressured situations.</div></li><li><div>
Flexible schedule and adapts well to rapid change.</div></li><li><div>
Cross-functional knowledge to bridge communication and translation to non-technical teams.</div></li><li><div>
The ability to grasp complex system workflows and technical concepts to understand cause and effect for actions taken in a business process or software system.</div></li><li><div>
Supportive team player.</div></li><li><div>
Must demonstrate and embody Nordic&rsquo;s maxims</div></li></ul><div></div><div>
Additional Requirements</div><ul><li><div>
ServiceNow Certified Application Developer (CAD) or Implementation Specialist certifications.</div></li><li><div>
Experience with ServiceNow HRSD, CSM, or ITOM modules.</div></li><li><div>
Familiarity with Agile and DevOps practices.</div></li><li><div>
Experience with ServiceNow Flow Designer and IntegrationHub.</div></li></ul><div></div><div>
Education and Experience Requirements</div><ul><li><div>
Generally, requires a Bachelor's degree and 8 years of related experience, a Master's degree and 6 years of related experience, or 11 years of related experience and no degree.</div></li></ul><div></div><div>
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.</div></div>

Sr. Servicenow Developer- Managed Services

<div></div><div><div>Make a difference. Be happy. Grow your career.</div><div></div>
THE ROLE<br>
<br>
SENIOR APPLICATION ADVISOR - MANAGED SERVICES<br>
<br>
The Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.<div>
Key Responsibilities</div><div>
They will be responsible for, but not be limited to:</div><div>
Technical</div><ul><li>
Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic&rsquo;s complex customers</li><li>
Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing</li><li>
Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts</li><li>
Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing</li></ul><div>
Project and Issue Management</div><ul><li>
Exercising considerable judgment and making decisions in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; determining what escalation is appropriate</li><li>
Learning and documenting unique customer processes and configuration, establishing ongoing support processes, and orienting other team members to the customer configuration and processes</li><li>
Managing multiple complex clients and projects simultaneously with minimal oversight, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar</li><li>
Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)</li><li>
Serving as Application Lead, leading application management work at client(s) in relevant application(s) across multiple engagements, including overseeing ticket management across the application(s), sharing project updates, and leading team meetings</li><li>
Following proper change control policies for migrating application build and configurations</li><li>
Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested</li><li>
Delegating and overseeing work across customer support team</li></ul><div><br>
Teamwork and Customer Service</div><ul><li>
Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff including customer end-users, operations managers, IT analysts, IT managers, Directors, and the C-suite</li><li>
Anticipating the customer perspective of proposed changes; guiding communication and change management to ensure concerns and input from affected groups are addressed, and system changes are understood and properly used</li><li>
Creating and contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting, with minimal oversight and input, their own focuses of time and energy to deliver on most-important priorities, and guiding the time and energy of other members of the team</li><li>
Overseeing and participating in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts</li></ul><div></div><div>
Growth and Mentorship</div><ul><li>
Explaining complex system setup and impacts in ways that are easy to understand for internal staff and customer counterparts up to, and including, IT and operational leadership</li><li>
Creating documentation that allows others to follow processes consistently</li><li>
Seeking out opportunities to delegate work to other team members so all members of the team are growing their capabilities with appropriate guidance and oversight</li><li>
Mentoring and coaching all members of the team in both technical skills, and soft skills such time-management, communication, project management, and escalation</li><li>
Provides prompt feedback that builds confidence in team members and guidance on skills and approaches to improve</li></ul><div></div><div>
Skills and Experience</div><ul><li>
Post-secondary education or equivalent experience, required</li><li>
Certification / strong experience in Epic Resolute HB and Epic Resolute PB modules. Strong background with revenue cycle Epic modules and workflows with demonstrated ownership and success in discovery, configuration, testing, and deployment activities. Resolute claims and remittance certification and/or experience desired.</li><li>
5+ years of experience implementing, training, or supporting Epic modules</li><li>
Must demonstrate and embody Nordic&rsquo;s maxims</li><li>
Proven ability to apply problem solving and technical skills</li><li>
Excellent communication skills, written and verbal; make the complex simple, persuasion; all levels of an organization up to C suite</li><li>
Proficient with Microsoft Office applications</li><li>
Strong attention to detail and ability to organize</li><li>
Must be able to work independently, as well as within a team environment</li><li>
Prior experience with ticketing systems and change management processes</li><li>
Strong customer service record</li><li>
Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred</li><li>
Demonstrated sound judgment and appropriate escalation</li></ul><div></div><div>
Additional Details</div><ul><li>
Ability to take on-call rotations outside of core business hours, including nights and weekends</li><li>
Ability to travel up to 15%</li></ul><div></div><div>
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.</div></div>

Rev. Cycle - Sr. Application Advisor:

Resolute - Sr. Application Advisor

Join Nordic Consulting and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nordic Consulting

ABOUT_COMPANY

Sr. Servicenow Developer- Managed Services

Rev. Cycle - Sr. Application Advisor:

Resolute - Sr. Application Advisor