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North Country Healthcare

<div>About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health &amp; Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

POSITION SUMMARY:

The Service Desk Technician is responsible for direct interaction with customers, business partners, staff, and providers. Customer service is of the highest priority. They must work closely and professionally with all IT staff and Hospital employees. The primary responsibility is to provide first contact support for end users.

ESSENTIAL QUALIFICATIONS

Education:

. Associate of Science degree with two years' work experience preferred.

Certification:

Licensure:

. Association* accredited course in Basic Life Support (BLS) (for clinical staff), or HeartSaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.

Skills:

. Flexible schedule and the ability to adjust project needs and deadlines.

. In-depth hands-on knowledge of IT concepts, strategies and methodologies; in-depth. knowledge of business operations, strategies and objectives.

Work Experience:

. 1-2 years' service desk management experience, preferably in a healthcare environment

ESSENTIAL FUNCTIONS:

1. Constantly monitors the ticketing system for new tickets and addresses or assigns appropriately.

2. Respond to incoming help desk calls, providing technical support and troubleshooting assistance.

3. Logs tickets and escalates calls to appropriate IT resources.

4. Will obtain all necessary information from an end user to add to an existing ticket or for new ticket creation.

5. Will complete tickets within scope of skills as they occur.

6. Responsible for account creation including AD, email and appropriate system access.

7. Images and builds user computer systems according to policy and framework.

8. Helps users troubleshoot software/hardware issues. Examples include password resets, login issues, Teams, Zoom and email issues, DUO Setup and troubleshooting, Email group maintenance, etc.

9. Together with Financial IT, helps maintain and troubleshoot the Mitel telephone system.

10. Responsible for managing the Security and Confidentiality Agreements for non-NCH Affiliate user access to the NCH Systems.

11. Ensures backup on the shelf equipment supply is adequate.

12. Works to create or update knowledge base articles as necessary.

13. Responsible for regular call rotation.

14. Must be willing to travel and support users at all campus location.

NON-ESSENTIAL FUNCTIONS

1. Performs additional duties as assigned.

2. Adheres to facility Values, Service Excellence and Standards of Excellence.</div>

Service Desk Technician (Full Time)

<div>About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health &amp; Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

POSITION SUMMARY:

The Certified Medical Assistant (CMA) plays a vital role in delivering quality patient care under the supervision of healthcare providers in a medical office setting. The CMA is responsible for performing clinical and administrative tasks to support the efficient operation of the office, ensuring compassionate and effective service to patients. By fulfilling these responsibilities, the Certified Medical Assistant contributes to the overall patient experience and supports the medical team in delivering exceptional healthcare services

Candidates must reside in the following states to be eligible for this role: NH, VT or RI.
ESSENTIAL QUALIFICATIONS

Education:
<ul>
<li>High school diploma or equivalent. Completion of an accredited Medical Assistant program.</li>
<li>Certification: Current certification as a Certified Medical Assistant (CMA) from a recognized certifying body (e.g., AAMA, AMT, NCCT, NHA).</li>
</ul>
Licensure:
<ul>
<li>Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.</li>
</ul>
Skills:
<ul>
<li>Strong interpersonal and communication skills.</li>
<li>Excellent organizational and multitasking abilities.</li>
<li>Proficient in electronic medical records (EMR) and office software.</li>
<li>Ability to maintain confidentiality and adhere to HIPAA regulations.</li>
<li>Compassionate patient care skills and attention to detail.</li>
</ul>
Work Experience:
<ul>
<li>Minimum of 1-2 years of experience in a clinical setting preferred.</li>
<li>Experience in a medical office environment is an advantage.</li>
</ul>
ESSENTIAL FUNCTIONS:
<ul>
<li>Primary responsibilities include adding patient's medical history to the electronic medical record using past medical office notes and patient provided questionnaires. This role is critical in maintaining continuity of care by proactively requesting and integrating external medical histories, including past surgical notes, recent laboratory results, and diagnostic imaging from previous providers. Furthermore, the Medical Assistant must accurately document current medication lists, and flag known allergies or missing health screenings.
</li></ul>NON-ESSENTIAL FUNCTIONS

Performs additional duties as assigned. Adheres to facility Values, Service Excellence and Standards of Excellence.</div>

Chart Prep Medical Assistant- Certified - (Full Time- Remote Potential)

Join North Country Healthcare and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

North Country Healthcare

About Company

Service Desk Technician (Full Time)

Chart Prep Medical Assistant- Certified - (Full Time- Remote Potential)