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Northeast Dermatology Associates

<div>Position Summary:

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Part-Time Position: Monday, Tuesday, Thursday 8:00a-3:00p

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:
<ul>
<li>Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.</li>
<li>Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.</li>
<li>Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.</li>
<li>Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.</li>
<li>Issue Escalation: Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.</li>
<li>Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.</li>
<li>Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.</li>
<li>Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.</li>
<li>Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.</li>
</ul>
Knowledge, Skills, &amp; Abilities:
<ul>
<li>High school diploma or equivalent.</li>
<li>0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.</li>
<li>Proficient in collecting patient payments at the time of service.</li>
<li>Skilled in navigating multiple computer systems simultaneously.</li>
<li>Competent in Microsoft Office applications.</li></ul> 
 
This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:
<ul>
<li>Physical Requirements:</li>
<li><ul><li>Occasionally required to stand, walk, and sit for extended periods.</li>
<li>Use hands to handle objects, tools, or controls; reach with hands and arms.</li>
<li>Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.</li>
<li>Occasionally lift, push, pull, or move up to 20 pounds.</li>
</ul></li><li>Vision Requirements:</li>
<li><ul><li>Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
</ul></li>
</ul>Note: 
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.</div>

Patient Services Representative - Front Desk - Bedford, NH

<div>Position Summary:

The Mohs Medical Assistant/Surgical Technician plays a crucial role in delivering high-quality, patient-centered care to individuals undergoing Mohs surgery. This position ensures the maintenance of a safe, efficient, and quality-focused environment by conducting pre-surgical evaluations, providing patient and family education, assisting with surgical procedures, managing patient flow, and maintaining meticulous patient records in both electronic and physical formats.

Pay and Hours:

Pay range is $24 - $26 hourly, Hours are: Monday &amp; Thursday in Salem NH, Tuesday &amp; Wednesday in North Andover, 10 Hours daily. (6:30 AM - 4:30 PM)

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:
<ul>
<li>Conduct initial assessments and review health survey data to develop comprehensive care plans tailored to patient needs.</li>
<li>Provide detailed pre-operative and post-operative education to patients and their families, ensuring understanding and compliance with care instructions.</li>
<li>Prepare the surgical area by organizing necessary instruments, equipment, and anesthesia.</li>
<li>Assist the surgeon during procedures, including scrubbing in, handing instruments, cutting sutures, and maintaining a sterile operative field.</li>
<li>Ensure the surgical environment remains clean, organized, and compliant with established protocols.</li>
<li>Administer anesthesia under the direct supervision of the physician, ensuring accurate dosages and adherence to proper techniques.</li>
<li>Accurately document all aspects of patient care, including detailed notes for each Mohs procedure within the Electronic Medical Records (EMR) system.</li>
<li>Maintain comprehensive and accurate records of follow-up communications and post-operative instructions.</li>
<li>Implement practices that promote excellence in surgical care and patient outcomes.</li>
<li>Maintain a sterile environment by strictly adhering to safety standards and protocols.</li>
<li>Monitor patient safety during procedures and recovery, taking all necessary precautions to ensure their well-being.</li>
<li>Provide clear, written post-operative instructions, ensuring patients have access to an effective communication system for follow-up questions or concerns.</li>
<li>Assist patients with mobility following surgery to ensure safety and prevent falls.</li>
<li>Operate and maintain surgical equipment, including the autoclave, ensuring all instruments are properly sterilized and ready for use.</li>
</ul>
Knowledge, Skills, &amp; Abilities:
<ul>
<li>High School Diploma or GED required.</li>
<li>Minimum of 2 years of experience as a medical assistant or surgical technician; experience in dermatology is highly preferred.</li>
<li>Proficiency with Electronic Medical Records (EMR) systems and Microsoft Office applications.</li>
<li>Expertise in the use of surgical instruments and maintaining sterile environments.</li>
</ul>
This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:
<ul>
<li>Physical Requirements:</li>
<li><ul><li>Occasionally required to stand, walk, and sit for extended periods.</li>
<li>Use hands to handle objects, tools, or controls; reach with hands and arms.</li>
<li>Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.</li>
<li>Occasionally lift, push, pull, or move up to 20 pounds.</li>
</ul></li><li>Vision Requirements:</li>
<li><ul><li>Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
</ul></li>
</ul>Note: 
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.</div>

Mohs Medical Assistant - Salem, NH and North Andover MA

Join Northeast Dermatology Associates and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Northeast Dermatology Associates

About Company

Patient Services Representative - Front Desk - Bedford, NH

Mohs Medical Assistant - Salem, NH and North Andover MA