Qureos Mentor

Northern Arizona Healthcare

<div>Overview:
<div>
Under the direction of the Chief People Officer for Northern Arizona Healthcare, the Director Employee Relations, Recruiting and Experience is responsible for leading, planning and executing initiatives within the full scope of talent acquisition, including physician and provider recruitment, employee relations, leave administration &amp; ADA, performance management, and NAH-system wide programs that ensure the development and advancement of an empowered, inclusive, values-driven workplace culture. This role actively plans for, addresses, and forecasts future talent and culture needs and aligns those with NAH&rsquo;s people and leadership strategies. This role also oversees initiatives such as our Leadership Development series, diversity, equity, inclusion and accessibility programs, employee recognition and employee engagement. This role supervises the Human Resources Business Partners, Recruiters, Leave Administrator, the HR Manager Onboarding &amp; Employee Relations and the HR Program Manger People Experience.</div>
Responsibilities:
<div><b>
Talent Acquisition</b><br>
<ul><li>Leads NAH&rsquo;s full cycle recruitment function as an inclusive, free of bias and results oriented one and delivers proactive strategies, to source, attract, and recruit top tier healthcare talent to include providers, clinical and non-clinical roles</li></ul></div><ul><li>Responsible for supporting clinical leaders in posting, sourcing, and filling job requisitions; screens applicants, moves candidates through the steps of the hiring process, facilitates background check and references.</li><li>Develops, implements, and maintains community outreach recruitment program.</li><li>Manage all aspects of physician recruitment at NAH including the implementation of standardized recruitment protocols and procedures throughout the individual departments.</li><li>In partnership with the Compensation Team, ensures the integrity of the wage and salary program in the recruitment and hiring process.</li><li>Optimizes utilization and oversees Applicant Tracking System (ATS).</li><li>Develops reports to monitor staffing metrics.</li><li>Responsible for the oversight and management of the traveler and locum tenens program, including but not limited to vendor management, contract negotiation, providing counsel to leaders on workforce plans regarding the use of travelers/locums, etc.</li><li>Works to develop and maintain productive business relationships with employment contacts including executive placement professionals, advertising representatives, workforce and career service counselors, etc.</li></ul><div></div><div><b><br>
Employee Experience and Program Management</b><br>
<ul><li>Develops, directs and monitors strategies aimed at maintaining a healthy workplace culture including strategies, programs and initiatives related to talent acquisition and retention, employee communications, engagement and relations across and inclusive of all of the organization&rsquo;s programs and departments. Proactively drives effective employee communications in partnership with the Communications and NAH leadership team.</li></ul></div><ul><li>Oversees the design and execution of capability building programs in the area of Employee Relations/ People Experience. Programs include but are not limited to: Rewards &amp; Recognition, Diversity, Equity, Inclusion &amp; Accessibility, Leadership Development, New Colleague and New Supervisor Orientation.</li><li>Proactively and effectively addresses components of workplace culture that impede organizational and individual effectiveness in a manner consistent with the organization&rsquo;s values.</li><li>Responsible for the oversight and management of our performance management and recognition programs and processes.</li><li>Develops and communicates with leaders the necessary direction to execute our annual performance management process, to include but not limited to annual performance reviews, goal setting, quarterly check-ins, etc.</li><li>Provides education as needed in support of performance management and recognition programs.</li><li>In partnership with CHRO leads the execution of our annual employee engagement survey process and action planning.</li><li>Researches and proposes employee programs that align with NAH's values and promote employee engagement.</li></ul><div></div><div><b><br>
People Management</b><br>
<ul><li>Hires, provides performance assessments and feedback, and develops staff.</li></ul></div><ul><li>Conducts timely performance reviews and provides on-going feedback.</li><li>Establishes and monitors individual and team goals and objectives.</li><li>Consults with staff in assisting them in complex situations relevant to the subject matter expertise of each team member.</li><li>Ensures that established policies and procedures are followed by all team members</li><li>Drives ownership and operational excellence in everything we do from case and requisition management to delivering on priorities and projects.</li></ul><div></div><div><b><br>
Employee Relations/Staff Development</b><br>
<ul><li>Is an internal consultant who successfully mediates and/or resolves employee issues thereby avoiding the need for legal intervention.</li></ul></div><ul><li>Contributes to the creation of a highly engaged workforce by: Establishing goals and tactical plans that ensure people strategies align with organizational goals and strategies. In partnership with the CHRO leads the development and delivery of educational offerings to improve the organization&rsquo;s leadership competence.</li><li>Provides oversight of any legal action or pending claim with regard to EEOC, Dept of Labor, or any other gov't entity inquiry. In partnership with Legal counsel develops position letters and submits required responses.</li><li>Provides guidance, direction, and coaching on addressing employee conflicts, investigations, and maintaining a positive work environment; assess performance, provide feedback, and actively develop talent.</li><li>Leverages best practices in providing a consistent employee experience.</li></ul><div></div><div><b><br>
Leave and ADA administration</b><br>
<ul><li>Oversees the Leave of Absence and ADA (Americans with Disabilities Act) program ensuring compliance with all state/federal regulations.</li></ul></div><ul><li>Works with Leave Administrator and Leave Support Specialist to ensure NAH is following FMLA guidelines and NAH policies in regard to our leave program.</li><li>Partners with Employee health to facilitate fitness for duty and ADA reasonable accommodation evaluations and solutions.</li></ul><div><b><br>
Compliance/Safety</b><br>
<ul><li>Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.</li></ul></div><ul><li>Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.</li><li>If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.</li><li>Completes all company mandatory modules and required job-specific training in the specified time frame.</li><li>Responsible for all required government and accrediting body reporting, including but not limited to DNV visits, EEO-1 reporting, etc.</li></ul>
Qualifications:
<div><b>
Education:</b></div><div>
Bachelor's degree- Required</div><div>
MS/MBA in Human Resources or related field- Preferred</div><div></div><div><b><br>
Certification and Licensure:</b></div><div>
PHR/SPHR Certification- Preferred</div><div></div><div><b><br>
Experience:</b></div><div>
5 years in Human Resources- Required</div><div>
2 years People Management experience- Required</div><div></div><div><br>
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.</div></div>

Director Employee Relations Recruiting and Experience

<div>Overview:
<div>
The PCT, including all hospital units and departments and the Float/Flex Pool PCT, under the supervision of the charge nurse, clinical manager, and/or director, is responsible for assisting in patient care, documentation and supply management. PCTs keep the unit supplied, clean, and organized. Additionally, the PCT may function in an office assistant role and answer the telephone, answer questions within their capabilities the patient or their support individuals may have, and perform data entry and data collection.</div><div>
The PCT in the discharge unit is for assisting discharged patients, coordinating discharge logistics and assisting patients in utilizing resources and accessing health related services.</div><div>
The PCT in the Labor Delivery and Post Partum Breastfeeding Center does not provide direct patient care.</div><div>
The PCT follows all policies and procedures of Northern Arizona Healthcare. They perform or assist with procedures that fall within the scope of practice of a PCT, and work closely with all members of the interdisciplinary team. The PCT may be caring for infants, children, adolescents, adults and geriatrics populations.</div><div>
The Float/Flex Pool PCT may be asked to work on any unit in the hospital that is in need of a PCT, change departments during a shift or be asked to work as a Patient Safety Attendant based on need whereupon the PCT duties will cease if assigned to sit 1:1 with a patient; and must complete the same required documentation as a PSA. Call will be required for the Float/Flex Pool PCT.</div><div>
This position's location is on site only.</div>
Responsibilities:
<div><b>
Patient Care</b><br>
<ul><li>Maintains department cleanliness including following procedures for clean up after treatments.</li></ul></div><ul><li>Assists with transfer of patient with restrictions in weight bearing or impairment of motor status.</li><li>Assists with patient transfers to or from wheelchairs as needed.</li><li>Assists patients with donning/doffing compression garments as needed.</li><li>Observes patient for skin integrity and report any problem areas to supervising clinicians.</li><li>May assist with removal of catheters and IVs and also assist with phlebotomy within scope of practice.</li><li>Prioritizes and problem solves to meet changes in patient status/condition.</li><li>Collaborates with physicians and other health care professionals to ensure staffing patterns meet appropriate skill necessary for quality patient care.</li><li>Quickly and accurately assesses patient care needs.</li><li>Serves as a resource, assists other staff in caring for patients, assists physician with order entry into EMR as needed.</li><li>Assists with dressing removal as assigned by supervising clinician.</li><li>Assists patients with activities of daily living such as toileting as needed.</li><li>Assists patients with mobility under the direction of supervising clinician including but not limited to therapeutic exercises.</li><li>Follows guidelines for safety with regard to isolation precautions and all policies/procedures dealing with blood borne pathogens.</li></ul><div></div><div><b><br>
Administrative</b><br>
<ul><li>Answers, evaluates and prioritizes incoming administrative line telephone calls, communicates effectively with callers obtaining complete and accurate information to determine the need(s) of the caller.</li></ul></div><ul><li>Assists in orientation and training of new PCT staff.</li><li>Works to ensure best practice among colleagues.</li><li>Maintains unit documents .</li><li>Maintains charts and copies charts as requested.</li><li>Assists charge nurse with clerical duties.</li><li>Documents objective patient data and the care they provide. Documents reporting of abnormal findings to supervising clinician.</li></ul><div><b><br>
Education</b><br>
<ul><li>Demonstrates understanding of the Unit's Standards of Care and Practice and Administrative Policies as well as being able to locate Policy and Procedures manual on the assigned unit.</li></ul></div><ul><li>Focuses on personal development areas, engaging in professional/collegial interactions with peers and students.</li><li>Demonstrates and utilizes the guidelines of care and practice via the nursing process, and in accordance with Arizona State Board of Nursing Laws and Regulations, being able to perform at a fully competent level.</li></ul><div><b><br>
Compliance/Safety</b><br>
<ul><li>Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.</li></ul></div><ul><li>Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.</li><li>If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.</li><li>Completes all company mandatory modules and required job-specific training in the specified time frame.</li></ul>
Qualifications:
<div><b>
Education</b><br>
<br>
High School Diploma or GED- Required</div><div></div><div><b><br>
Certification &amp; Licensures</b><br>
<br>
Current, unrestricted CNA or LNA license in the State of Arizona- Required</div><div>
Basic Life Support (BLS)- Required</div><div>
Fingerprint Clearance:<br>
If employee does not have an Arizona LNA license:<br>
- Fingerprint Clearance Card application number - Required upon hire<br>
- Fingerprint Clearance Care - Required within 90 days from date of hire</div><div>
Employee will obtain and maintain appropriate clinical competencies for the roles assigned by their departmental leader.<br>
Experience</div><div><br>
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.</div></div>

Patient Care Technician Hospital - MICU

Join Northern Arizona Healthcare and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Northern Arizona Healthcare

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Director Employee Relations Recruiting and Experience

Patient Care Technician Hospital - MICU