Qureos Mentor

Northern Light Health

<div>Northern Light Medical Transport and Emergency Care
Department: Wheelchair Transport
Position is located: Douglas Brown Building
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: No Hours Assigned
Summary :
Wheelchair Transportation Technicians assist individuals, often bound to a wheelchair, with transportation to and from medical appointments or other locations. This involves the safe loading and unloading of client and wheelchair via a wheelchair life equipped van, securing client and wheelchair with provided safety equipment and operating the vehicle safely and efficiently. The position necessitates the technician demonstrate a high level of customer service to both client, facility staff and family members.
Responsibilities :
<ul><li>Maintains a valid Maine driver&rsquo;s license, acceptable driving record and insurability by auto insurance carrier.
</li><li>Maintains current CPR certification.
</li><li>Must have the ability to efficiently interview patients, family, and bystanders.
</li><li>Must have the ability to interpret written, oral, and diagnostic form instructions.
</li><li>Reads manuals, road maps, discern street signs and address numbers.
</li><li>Communicates effectively with co-workers, patients, health professionals, and others.
</li><li>Communicates effectively with others via radio and telephone equipment.
</li><li>Must not suffer from habitual intemperance in the use of narcotics, hypnotics, alcohol, or other substances that might result in the employee performance that endangers others.
</li><li>Complies with the established organizational Quality Assurance process; complies with other essential documents.
</li><li>Delivers patient care, maintains facilities / equipment and inventory control, in a motivated manner.
</li><li>Participation in company activities; Staff Meetings, committees, and public relations details.
</li><li>Ability to perform efficiently throughout the entire work shift without interruption.
</li><li>Demonstrates ability to safety operate company vehicle(s).
</li><li>Offers flexibility in scheduling matters; willing to work late, arrive early, augments staffing when requested (call-ins), and regularly completes pager shift duty.
</li><li>Demonstrates professional conduct; demonstrated through appearance, behavior, sense of responsibility, pride in the company, and willingness to mentor others; willingness to progress professionally into specialty team assignments .
</li><li>Adheres to standard precautions and other personal protective equipment (PPE), due to the presence of body fluids and chemicals
</li></ul>Other Information :
Competencies and Skills 
 
<ul><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul>Credentials 
 
<ul><li>Required Driver's License
</li></ul>Education 
 
<ul><li>Required High School Diploma/General Educational Development (GED)
</li></ul>Working Conditions
<ul><li>Lifting, moving and loading 30 to 50 pounds.
</li><li>Alternate shift schedules (day, evening, nights, weekends).
</li><li>Potential exposure to very hot or cold temperatures.
</li><li>Extend body and limbs to reach items.
</li><li>Prolonged periods of sitting.
</li><li>Prolonged periods of standing.
</li><li>Lifting, moving, and loading over 50 pounds.
</li><li>Prolonged periods of walking.</li></ul></div>

Wheelchair Transporter

<div>Northern Light Eastern Maine Medical Center
Department: Urology Clinic
Position is located: Urologic Surgery of Maine, Bangor, ME
Work Type: Full Time
Hours Per Week: 40 Hour/Week
Work Schedule: No Hours Assigned
Summary :
Performs the administrative and physical tasks associated with ERP PAR order/replenishment, PAR level adjustments (labels, tracking, etc), Returns, and Customer Service. Responsible for replenishment of multiple cost centers with additional responsibility of constant adjustment of PAR levels for seasonality, business need, or lack of use in the facility.
Responsibilities :
PEOPLE &bull; Remains flexible and willingly accepts changes in assignments and scheduled hours &bull; Maintain harmonious work relationship with all members of the Materials Management team &bull; Can work independently and takes initiative to assist co-workers when time warrants (without direct assignment from supervisor) &bull; Communicates and interacts with peers and other healthcare members to maximize successful customer relations &bull; Demonstrates problem solving skills by using appropriate chain of command and following through on problems that may compromise patient care and/or efficient operation of the department &bull; Assists with the maintenance of a safe, clean environment. &bull; Recognizes and responds appropriately to emergency situations (Dr. Stat, Fire Drill, Disaster Drill) &bull; Follows infection control policies including Universal Precautions SERVICE &bull; Dispatcher Role - Responsible handling and pulling supplies and equipment for the various departments throughout the Medical Center in a timely manner and properly logs all telephone requests for supplies, equipment and other related services. &bull; Dispatcher Role - Responsible for ordering for Dispatch area. On a monthly basis, checking all supplies stored in Dispatch for expiration dates. &bull; Dispatcher Role - Responsible for the neatness of the storeroom including shelves and floor. Effectively assigns Materials Specialists to maximize productivity. Ensures break and lunch times are followed as scheduled. &bull; Dispatcher Role - With the approval of the Materials Supervisor, make changes to the minimum and maximum levels of supplies stocked in Dispatch area. &bull; Dispatcher Role - Coordinates rental requests and acts as a liason between nursing, rental company, equipment technician and purchasing. Follows through with request until product arrives. &bull; Dispatcher Role - Ensures follow through with departments on requests that may be delayed due to stock outages. Communicates with department what, when, and how they will get their product if the product is not readily available in our stockroom. &bull; Mailroom Role - AM Daily: Mail is gathered in a timely and professional manner. USPS and Interoffice mail is sorted in appropirate slots, bagged and loaded on appropriate carts, and delivered to appropriate departments. &bull; Mailroom Role - PM Daily: Mail is returned and transferred to appropriate slots. All mail is sorted and facilities are secured. &bull; Laundry Role - Assembles linen, EVS Packs, and delivers Laundry Carts throughout the Medical Center. Answers telephone and responds to special requests. &bull; Provides support service for internal customers with the goal of Patient First. &bull; Maintains a calm, knowledgeable demeanor, keeps composure under stressful situations. &bull; Performs other duties as assigned QUALITY &bull; Cart Role - On a daily basis, prepare a stock order using the minimum and maximum par levels that have been set up for each item. Transmits completed orders to AMS warehouse for timely delivery. Monitors supplies for expiration dates and removes items as necessary. &bull; Cart Role - Ensure all items received on stock order from AMS are counted and match quantity and item ordered. &bull; Cart Role - Responsible for the neatness of the par location and ensuring that the par location is not overstocked. &bull; Cart Role - Communicate concerns or issues of internal customers to Materials Supervisor as it relates to product additions/deletions/changes to SR1&rsquo;s. &bull; Shipping and Receiving Role - Check total number of packages received against freight bill. Ensure all discrepancies are noted on the freight bill &bull; Shipping and Receiving Role - Responsible for taking supplies from the receiving area and delivering to the appropriate department (s). &bull; Shipping and Receiving Role - Deliver demand requisitions as received from the warehouse. &bull; Equipment Technician Role - Return all dirty equipment to Materials and clean equipment according to department policy and procedure &bull; Equipment Technician Role - Assist with delivering equipment to various departments &bull; Equipment Technician Role - Ensure that all equipment that requires special qualifications to repair is brought to Clinical Engineering. Repair and replace, if qualified, any parts when necessary &bull; Mailroom Role - Mail issues are reported to the Supervisor. Mailroom staff will greet customers and present mail to each location in a professional manner. All carts must be secured and cleaned on a regular basis. &bull; Laundry Role - Inventory linen carts (records and reorders based on Medical Center needs). Empties laundry bags, and sorts by proper classification. Responsible for wiping down carts and cart coverings. &bull; Conforms to accepted professional standards of attitude and behavior, communicates a professional image through non-verbal behavior, cleanliness and proper departmental attire. Communicates appropriate information to healthcare team members. &bull; Performs routine maintenance and cleaning of equipment used &bull; Demonstrates initiative by seeking assignments when not busy FINANCE &bull; Minimizes loss due to overstock, outcoded product, and mispicks through consistent management of supply carts. GROWTH &bull; Demonstrates a willingness to learn new methods of performance of job duties as available &bull; Completes ICARE within 7 days of evaluation &bull; Attends at least 80% of staff meetings, and reads and initials minutes when absent. &bull; Initials all necessary memos and postings &bull; Precepts team members to job function
Other Information :
Competencies and Skills 
 
<ul><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul>Education 
 
<ul><li>Required High School Diploma/General Educational Development (GED)
</li></ul>Working Conditions
<ul><li>Extend body and limbs to reach items.
</li><li>Lifting, moving and loading 30 to 50 pounds.
</li><li>Alternate shift schedules (day, evening, nights, weekends).
</li><li>Prolonged periods of standing.
</li>Potential exposure to very hot or cold temperatures. 
<li>
</li></ul> 
Northern Light Eastern Maine Medical Center is a 411- bed, regional tertiary care hospital and an American College of Surgeons-verified Level II Trauma Center. Located in Bangor, Maine, it serves as the principal referral center for a patient population of 500,000 residents across the northern two-thirds of the state. The medical center provides comprehensive inpatient and outpatient services, including advanced surgical care, neurosciences, cardiovascular medicine, oncology, and critical care.
Eastern Maine Medical Center is the base for LifeFlight of Maine, a critical care air medical transport program that conducts nearly 900 missions annually, ensuring timely access to specialized care for rural and remote communities. As a member of Northern Light Health, the medical center is part of an integrated statewide health system comprising nine hospitals, numerous primary and specialty care practices, long-term care facilities, home health and hospice agencies, and emergency ground and air transport services. This integrated model supports coordinated, patient-centered care across the continuum.
Eastern Maine Medical Center plays a central role in advancing clinical quality, operational efficiency, and health equity throughout the region. It is actively engaged in clinical education and serves as a training site for medical students, residents, and fellows through affiliations with academic and professional institutions.
Bangor, Maine offers a stable and supportive environment for healthcare professionals. The region is home to high-performing public and private schools, including the University of Maine&rsquo;s flagship campus in Orono. Bangor International Airport provides convenient commercial air service with direct and connecting flights to major US hubs. The area also offers access to a wide range of cultural, educational, and recreational opportunities, with outdoor activities available year-round in Maine&rsquo;s forests, lakes, mountains, and coastal regions.
 
 
Northern Light Eastern Maine Medical Center is a strategic hub for clinical excellence, innovation, and community health in northern New England. 
 
EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care, Lifeflight</div>

Materials Specialist II

<div>Northern Light Eastern Maine Medical Center
Department: Materials Management
Position is located: Northern Light Eastern Maine Medical Center, Bangor, ME
Work Type: PRN
Hours Per Week: AS Needed
Work Schedule: No Hours Assigned
Summary :
Transports patients to areas such as operating rooms or x-ray rooms using wheelchairs, stretchers, or moveable beds. May also transport supplies, equipment, specimens, and/or medications.
Responsibilities :
&middot; Lifts or assists others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers. &middot; Transports patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds. &middot; Cleans, disinfects, and sanitizes equipment, such as wheelchairs, hospital beds, or portable medical equipment, documenting needed repairs or maintenance. &middot; Responds to emergency situations, such as emergency medical calls, security calls, or fire alarms. &middot; Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed. &middot; May perform other duties upon request.
Other Information :
Competencies and Skills 
 
<ul><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul>Working Conditions
<ul><li>Lifting, moving and loading 30 to 50 pounds.
</li>Alternate shift schedules (day, evening, nights, weekends). 
<li>
</li></ul> 
Northern Light Eastern Maine Medical Center is a 411- bed, regional tertiary care hospital and an American College of Surgeons-verified Level II Trauma Center. Located in Bangor, Maine, it serves as the principal referral center for a patient population of 500,000 residents across the northern two-thirds of the state. The medical center provides comprehensive inpatient and outpatient services, including advanced surgical care, neurosciences, cardiovascular medicine, oncology, and critical care.
Eastern Maine Medical Center is the base for LifeFlight of Maine, a critical care air medical transport program that conducts nearly 900 missions annually, ensuring timely access to specialized care for rural and remote communities. As a member of Northern Light Health, the medical center is part of an integrated statewide health system comprising nine hospitals, numerous primary and specialty care practices, long-term care facilities, home health and hospice agencies, and emergency ground and air transport services. This integrated model supports coordinated, patient-centered care across the continuum.
Eastern Maine Medical Center plays a central role in advancing clinical quality, operational efficiency, and health equity throughout the region. It is actively engaged in clinical education and serves as a training site for medical students, residents, and fellows through affiliations with academic and professional institutions.
Bangor, Maine offers a stable and supportive environment for healthcare professionals. The region is home to high-performing public and private schools, including the University of Maine&rsquo;s flagship campus in Orono. Bangor International Airport provides convenient commercial air service with direct and connecting flights to major US hubs. The area also offers access to a wide range of cultural, educational, and recreational opportunities, with outdoor activities available year-round in Maine&rsquo;s forests, lakes, mountains, and coastal regions.
 
 
Northern Light Eastern Maine Medical Center is a strategic hub for clinical excellence, innovation, and community health in northern New England. 
 
EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care, Lifeflight</div>

Logistic Transport Specialist

<div>Northern Light Health
Department: Human Resources 
 
Position is located: Cianchette Professional Blding
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: 8:00 AM to 4:30 PM
Summary :
Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and managing Executive's calendar.
Responsibilities :
<ul><li>Answers phones, prioritizes incoming mail and routes questions or messages in proper direction, or if appropriate, answers question. Develops process to ensure questions are routed appropriately and closure of inquiries has been met.
</li><li>Works with visitors to arrange their visit and where applicable, assists with onsite meetings.
</li><li>Schedules appointments, meetings (including web-based meetings) and vendor presentations to maximize time and availability. Evaluates meeting requests and prioritizes based on executive's direction and personal knowledge of strategic importance of subject matter.
</li><li>Works as Event Planner for off-site meetings, overseeing the venue contracts, catering, AV and speakers as needed.
</li><li>Coordinates executive's travel plans including hotel, airfare, ground transportation, and registrations.
</li><li>Manages corporate credit card account making discretionary purchases as needed to run the executive's office including monthly reconciliation of account. Ensures proper accounting for purchases.
</li><li>Proactively creates documents needed by executive for review and disseminates the information and reports appropriately.
</li><li>Assists executive in goal tracking.
</li><li>Compiles reports for executive and organization as requested.
</li><li>Attend meetings to record minutes. Compile, transcribe, and distribute minutes of meetings.
</li><li>Maintains files and databases of pertinent information. Uses discretion to purge and/or store files as appropriate.
</li><li>Develops and maintains a process to ensure timely policy review/renewal according to the policy standards.
</li><li>Maintains database of contracts and their expiration dates and works with vendors to renew as appropriate.
</li><li>Initiates, manages, and reviews the budget preparation process and reports. Gathers and analyzes the data needed for upcoming budget. Reports for any compliance issues.
</li><li>As a proxy for and under the supervision of leader, enters, edits and approves time and requests corrections
</li><li>Maintain a safe environment complying with Northern Light Health policies and procedures; report and directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
</li><li>May perform other duties upon request.
</li></ul>Other Information :
Education and Experience
<ul><li>2 year degree in secretarial science or the equivalent combination of education and experience is required.
</li><li>5+ years of administrative assistant experience in addition to education requirement. Prior experience supporting a CEO-level or other senior executive preferred.
</li></ul>Competencies and Skills 
 
<ul><li>5+ years of relative work experience required.
</li><li>Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
</li><li>Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
</li><li>Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
</li><li>Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
</li><li>Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
</li><li>Word processing, spreadsheets, data entry, database experience and other computer related skills.
</li><li>Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
</li><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul>Education 
 
<ul><li>Required Associate's Degree
</li></ul>Working Conditions
<ul><li>Lifting, moving and loading less than 20 pounds.
</li><li>Prolonged periods of sitting.
</li><li>Prolonged periods of standing.
</li>Prolonged periods of walking. 
<li>
</li></ul> 
 
At Northern Light Health, we&rsquo;re building a better approach to healthcare because we believe people deserve access to care that works for them. As an integrated health delivery system serving Maine, we&rsquo;re raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Our nearly 10,000 team members&mdash;in hospitals, primary and specialty care practices, long-term and home healthcare, and ground and air medical transport and emergency care&mdash;are committed to making healthcare work for our patients, communities, and employees.
Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services</div>

Executive Assistant

<div>Northern Light Mayo Hospital
Department: General Education &amp; Development
Position is located: Mayo Hospital - Dover Foxcroft
Work Type: Full Time
Hours Per Week: 40 while in training. Post training employees will transition to available full-time Certified MA positions that could be 30, 32, 36 or 40 hours per week, depending on organizational need.
Work Schedule: Variable
<h4 class="jobSectionHeader">Launch your healthcare career with our upcoming FREE Certified Clinical Medical Assistant (CCMA) training at Northern Light Mayo Hospital! If you are accepted into the program, you will be a full-time employee while earning your CCMA certificate!
</h4><h4 class="jobSectionHeader">Program Highlights:
</h4><h4 class="jobSectionHeader"><ul><li>Students selected will need to be available to start on May 11, 2026, in orientation and department training.
</li></ul><ul><li>Certified Clinical Medical Assistant Training will start the week of May 18, 2026, and will be in session for approximately 9 weeks.
</li></ul></h4><h4 class="jobSectionHeader">- Students will attend class and labs for 24 hours per week. Class and labs will be taught locally at Northern Lecture Mayo Hospital in Dover Foxcroft on Monday's, Tuesday's and Thursday's from 8:00 AM -4:30 PM.
<ul><li>Students will work 16 hours per week as a Medical Assistant (non-certified) in a Northern Light Mayo Hospital assigned practice around their required education time. This time is considered paid work time.
</li></ul><ul><li>This program requires externship in one or more Northern Light Mayo Hospital practice(s). The externship will start later in the program and may replace some of the employee's worktime.
</li></ul>- There are many benefits to this program! As a full-time employee you would be eligible for all the Northern Light Health benefit offerings including, medical, dental, vision insurance, retirement savings, paid time off, wellness programs, and more!
</h4><h4 class="jobSectionHeader">Program Requirements:
</h4><h4 class="jobSectionHeader"><ul><li>18 years of age or older high school graduate or equivalent from a state-sanction program
</li></ul><ul><li>Maine resident.
</li></ul><ul><li>Willing to work as a Medical Assistant (non-certified) while in training.
</li></ul><ul><li>Willing to attend class and labs at Northern Light Mayo Hospital (Dover Foxcroft) while in training.
</li></ul><ul><li>Willing to commit and work as a full-time certified clinical medical assistant for Northern Light Mayo Hospital for a minimum of two years following training. Post training employees will transition to available full-time Certified MA positions that could be 30, 32, 36 or 40 hours per week, depending on organizational need.
</li></ul><ul><li>If an internal employee, you must be in good standing and have been in your position for a minimum of six months (unless approved otherwise).
</li></ul></h4>Additional Information:
Summary:
The Medical Assistant trainees from a Northern Light Mayo Medical Assistant program and works in collaboration with all members of the care team providing high quality compassionate care consistent with Mission and Values of hospital. This position is a training infused position with classes, lab and clinical training for 240 hours. This is accomplished by hands on clinical assignment in the classroom and ambulatory setting of the Medical Group.
Learning through a Clinical Informatics course to be responsible for ensuring efficient patient flow, working to actively enhance patient relationships and loyalty, pre-planning for patient visits, managing visit cycle time, office workflows, and patient access (phone, scheduling), assisting assigned provider and care team with rooming and patient care procedures, including electronic and written documentation, and coordinating patient activities that support managing the targeted population's health.
Then starting their externship required practical hours within the ambulatory setting in one or more practice sites. The incumbent performs duties and tasks in accordance with standards established for the job. The incumbent may have access to highly confidential patient, employee and/or proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position and conducts all job responsibilities according to the Mission and Values of the Hospital.
Responsibilities :
<ul><li>The Medical Assistant trainee, under the direction and supervision of the instructor and preceptor, and provider will develop the following clinical skills, knowledge and abilities. This will be demonstrated by the ability to consistently and accurately obtain/perform/learn the following:
 
 
1. Identifies necessary equipment and materials for patient visits
 
2. Rooms patients in accordance with established guidelines and visit purpose/types
 
3. Documents reason for visit; Documents accurate vital signs; Reviews and documents medication history and adherence with patient; Confirms pharmacy; Documents tobacco status; Documents depression screening; Documents fall risk; administers appropriate immunizations; and assists with procedures as needed.
 
4. Communicates pertinent patient medical information and findings in a timely manner to the patient and/or appropriate staff person in a respectful clear, concise manner
 
5. Performs office procedures under the supervision of the provider
 
6. Schedules patient appointments
 
7. Proper preparation of lab specimens
 
8. Sets up prescription refills per guidelines
 
9. Reports lab and diagnostic results per guidelines
 
10. Documents patient encounters (including face to face, phone and patient portal) in the EHR, as well as other systems as needed to comply with organizational initiatives such as PCMH, Meaningful Use, and the other quality measures.
 
11. Assists and/or chaperones patient procedures as needed
 
12. Manages provider paper documents as applicable 13. Responds to patient phone calls in a timely manner Follows guidelines, policies and regulations related to controlled substance prescriptions and renewals. 
 
 
</li><li>The Medical Assistant will perform the following responsibilities as applicable:
 
1. Prepare and conduct EKGs, vision and auditory screening, phlebotomy, specimen collection, and ear lavage, point of care testing
 
2. Assist with casting, splinting, wound care, and other practice-specific procedures
 
3. Abstract patient health information via electronic records for all scheduled appointments (pre-visit preparation) 4. Perform and document immunizations (including IMMPACT as applicable) ) and injections 
 
 
</li><li>Key Outcomes:
 
1. Facilitates patient-centered visit by ensuring proper screening, documentation, and/or testing has been completed
 
2. Ensures all consults and charts are prepared or scanned, downloaded and communicated in preparation for patient contact
 
3. Assists in the management of patient care through lab result reporting, phone calls, order entry, and prescription processing following standard processes and guidelines to meet provider and patient needs
 
4. Collects clinical information and communicates to provider
 
5. Performs direct patient care services in accordance with clinical guidelines in a patient-centered manner.
 
6. Ensures provider schedule meets the needs of patients (visit and non-visit)
 
7. Ensures patients are roomed and ready for provider within 7 minutes of appointment time
 
8. Participates in daily huddles and weekly team meetings to improve workflows and contribute to improving patient population outcomes.
 
9. Maintains competency for ancillary tests such as EKG, PFT, Peak Flow Rate, Rapid Strep, HCG, Glucose, and FOBT. May perform various CLIA waived lab tests as ordered by provider once competency has been established.
 
10. Competent in following process of recording waived (CLIA) testing quality requirements.
 
11. Performs and documents lab specimen collection/processing, eye screening and audiology screening in accordance with current guidelines and policies (if applicable)
 
12. Administers immunizations and medications in accordance with current guidelines ensuring level and scope of practice standards. (If applicable)
 
13. Ensures exam rooms are prepared for patient visits, including equipment operability, supply inventory, and utilizing standard infection control guides and stocking procedures
 
14. Ensures patient care equipment operates in accordance with quality standards
 
15. Provides patient education per provider direction
 
16. Assists with orientation and training of new staff members
 
17. Maintains clinical/technical skills and knowledge through ongoing development and continuing education.
 
18. Demonstrates age-specific competencies and communicates with each patient in a way that is appropriate to his or her age, capabilities or disabilities, temporary impairments, emotions, stresses, culture, and individual station.
 
19. Prepares follow up letters and reminders. 
 
 
</li><li>Works to meet patient's psychological, emotional, or physical needs.
</li><li>Records, maintains, distributes, and prepares documents or information.
</li><li>Communicate effectively in both oral and written form, as appropriate for the needs of the audience.
</li><li>Performs tasks of a clinical nature within scope of assigned duties and clinical expertise.
</li><li>Coordinates appointments, including scheduling, registration, follow up, etc.
</li><li>Manages / maintains electronic health records in accordance with confidentiality standards and policies.
</li><li>Manages inventory, which may include re-stocking, back ordering, purchasing, and returning.
</li><li>Demonstrates and applies understanding of equipment&rsquo;s usage and maintenance relative to job function.
</li><li>Attends education sessions, workshops, and other continuing education opportunities to enhance or gain new skills.
</li><li>Maintains a safe environment complying with Northern Light Health policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
</li><li>Other Duties.
</li></ul>Other Information:
Competencies and Skills 
 
<ul><li>Basic Life Support
</li><li>Blood Pressure Measurement
</li><li>Electronic medical record software.
</li><li>Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
</li><li>Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
</li><li>Injection Administration
</li><li>Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.
</li><li>Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
</li><li>MS Teams
</li><li>Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
</li><li>Multi-line phone, scanner, photocopier, fax, and internet.
</li><li>Obtain Vital Signs
</li><li>Performing an ECG
</li><li>Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
</li><li>Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
</li><li>Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
</li><li>Specimen Collection
</li><li>Sterile Gloving Technique
</li><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul>Education 
 
<ul><li>Required High School Diploma/General Educational Development (GED)
</li></ul>Working Conditions
<ul><li>Potential exposure to abusive and/or aggressive people.
</li><li>Potential exposure to diseases or infections.
</li><li>Work with computers, typing, reading or writing.
</li><li>Prolonged periods of standing.
</li><li>Lifting, moving and loading 20 to 30 pounds.
</li></ul>Dover- Foxcroft, Maine, NL Mayo, Critical Access Hospital (CAH) Rural Health Care</div>

Certified Clinical Medical Assistant Training