Qureos Mentor

Northern Light Health

<div>Northern Light Eastern Maine Medical Center
Department: Cardiac Unit - G4
Position is located: Northern Light Eastern Maine Medical Center
Work Type: Full Time
Hours Per Week: 36.00
Work Schedule: 6:30 PM to 7:00 AM
Summary :
Performs secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Responsibilities :
<ul><li>Coordinates assigned unit activities.
</li><li>Manages patient records (e.g. Assembles patient records, Files patient information, etc.)
</li><li>Processes physician orders (e.g. Transcribes physician's orders, flags charts appropriately, enters orders into computer).
</li><li>Coordinates the safe transport of patients and other items as directed.
</li><li>Accepts responsibility for further developing professional learning needs.
</li><li>Maintains a safe environment complying with Northern Light Health policies and procedures; report and directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
</li><li>May perform other duties upon request.
</li></ul>Other Information :
Competencies and Skills 
 
<ul><li>Word processing, spreadsheets, data entry, database experience and other computer related skills.
</li><li>Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
</li><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul>Education 
 
<ul><li>Required High School Diploma/General Educational Development (GED)
</li></ul>Required Experience 
 
<ul><li>0 year/years of Relevant Work Experience
</li></ul>Working Conditions
<ul><li>Lifting, moving and loading 30 to 50 pounds.
</li><li>Alternate shift schedules (day, evening, nights, weekends).
</li></ul>EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care, Lifeflight</div>

Unit Secretary- Monitor Tech

<div>The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits. 
 
Northern Light Sebasticook Valley Hospital
Department: Primary Care - Newport
Position is located: { Newport, ME}
Work Type: Full Time
Hours Per Week: 40 Hour/Week
Work Schedule: 6:30 AM to 5:00 PM
Salary Range: $22.00 - $28.09
Eligible for a Sign on Bonus
Exempt: No
Summary :
To provide clinical support for medical practitioners, assist practitioner in the performance of Medical Procedures, conduct follow up with the patients concerning lab and other tests results, triage patient calls as needed. Performs phlebotomy work and injections, manage patient records, act as a liaison between patient, hospital, other providers and the practitioners.
Responsibilities :
<ul><li>Prepares patients to be seen by provider.
</li><li>Assists provider with minor surgical procedures.
</li><li>Performs in office testing and treatment.
</li><li>Triage patient calls as needed.
</li><li>Remind patient of appointment as necessary.
</li><li>Collect necessary reports/information prior to patients&rsquo; appointments.
</li><li>Execute standing orders, routine preventative services and/or prescription refills as authorized by provider.
</li><li>Notify patient of applicable results, communicating recommendations of diagnostic studies, as instructed by provider.
</li><li>Provide educational information to patients as required.
</li><li>Answer questions from patient/patient family or supply a resource that will have the answer.
</li><li>Understands and properly utilizes EMR.
</li><li>Documents all required information appropriately in patient charts/EMR.
</li><li>Performs job utilizing all resources with minimal waste of supplies, materials, and time.
</li><li>Performs job within allotted time frame.
</li><li>Demonstrates safe behavior in all aspects of job.
</li><li>Utilizes higher education, seminars, professional publications, and hospital in services to remain current in profession.
</li><li>Supports and contributes to practice administration.
</li><li>Maintain patient confidentiality at all times.
</li><li>Orders or notifies proper staff of need for clinical supplies/stocks supplies.
</li><li>Properly utilizes and maintains all equipment for job.
</li><li>Schedules/Reschedules patients as necessary.
</li><li>Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures.
</li><li>Report and directly address identified environmental hazards when appropriate.
</li><li>Report and directly address violations of patient safety policy and/or protocol when involved or observed.
</li></ul>Other Information :
<ul><li>Certified Medical Assistant Certification Required.
</li><li>MINIMUM QUALIFICATIONS: MEDICAL ASSISTANT &ndash; Certified/Registered requirement(s): 1. High school diploma or GED. Successful completion of a Medical assistant program and externship (equivalent work experience can be substituted for externship) AND one of the following certifications or registrations: CCMA, CMA, NCMA, RMA. Certification and/or registration must be maintained 2. In lieu of a formal medical assistant program, five years' experience as a Medical Assistant AND one of the following certifications or registrations: CCMA, CMA, NCMA, RMA. Certification and/or registration must be maintained JOB COMPETENCIES (Include Age Specific requirements for clinical workers): Customer/Service oriented, Excellent communication skills, Ability to prioritize, Ability to work independently, Willingness to learn.
</li><li>BLS required.
</li></ul>Competencies and Skills 
 
<ul><li>Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
</li><li>Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
</li><li>Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
</li><li>Exercises Sound Judgment &amp; Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
</li><li>No previous experience required.
</li><li>Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high-quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
</li><li>Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
</li><li>Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
</li><li>Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
</li><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul>Education 
 
<ul><li>Required High School Diploma/General Educational Development (GED)1. High school diploma or GED. Successful completion of a Medical assistant program and externship (equivalent work experience can be substituted for externship) AND one of the following certifications or registrations: CCMA, CMA, NCMA, RMA. Certification and/or registration must be maintained OR 2. In lieu of a formal medical assistant program, five years' experience as a Medical Assistant AND one of the following certifications or registrations: CCMA, CMA, NCMA, RMA. Certification and/or registration must be maintained
</li></ul>Working Conditions
<ul><li>Potential exposure to hazardous materials.
</li><li>Extend body and limbs to reach items.
</li><li>Prolonged periods of sitting.
</li><li>Prolonged periods of standing.
</li>Prolonged periods of walking. 
<li>
</li></ul> 
Northern Light Sebasticook Valley Hospital is a progressive 25-bed Critical Access Hospital (CAH) in Pittsfield, Maine that serves an area encompassing 40,000 people throughout the central region . We come to work every day committed to improving healthcare for our patients. Northern Light Sebasticook Valley Hospital offers a wide range of both inpatient and outpatient services, including Surgical and Medical-Surgical units, a Women&rsquo;s Health center, Rehabilitation centers, primary care health centers in four communities, and several specialty services.
Northern Light Sebasticook Valley Health has access to tertiary specialty services through a &ldquo;one call&rdquo; transfer system and is also served by Lifeflight of Maine, an emergency medical air transport service with a helicopter and fixed-wing aircraft. Northern Light Sebasticook Valley Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state . Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport. 
 
Questions? Contact Talent Acquisition:
 
phone: 207-973-7100
 
email: talentacquisition@northernlight.org
Pittsfield, Maine, SVH, Rural Health Care, Kennebeck Valley</div>

Medical Assistant I

<div>The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.
Northern Light Mercy Hospital
Department: Intermediate Care Unit
Position is located: Mercy Fore River
Work Type: PRN (Pool/Per Diem)
Hours Per Week: Variable
Work Schedule: Variable
Salary Range : $ 21.00 - $25.97
Exempt: No
Summary:
Performs secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Responsibilities:
<ul><li>Coordinates assigned unit activities.
</li><li>Manages patient records (e.g. Assembles patient records, Files patient information, etc.)
</li><li>Processes physician orders (e.g. Transcribes physician orders, flags charts appropriately, enters orders into computer).
</li><li>Coordinates the safe transport of patients and other items as directed.
</li><li>Accepts responsibility for further developing professional learning needs.
</li><li>Maintains a safe environment complying with Northern Light Health policies and procedures; report and directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
</li><li>May perform other duties upon request.
</li></ul>Other Information :
Competencies and Skills 
 
<ul><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul>Credentials 
 
<ul><li>Required Certified Nursing Assistant
</li></ul>Education 
 
<ul><li>Required High School Diploma/General Educational Development (GED)
</li></ul>Working Conditions
<ul><li>Lifting, moving and loading 30 to 50 pounds.
</li>Alternate shift schedules (day, evening, nights, weekends). 
<li>
</li></ul> 
Northern Light Mercy Hospital is a nonprofit acute care hospital in Portland, Maine, and a sponsored ministry of the Sisters of Mercy of the Americas . Our work is grounded in compassion, dignity, and service, with a commitment to caring for every member of our community, especially those most in need. At Mercy, people come to work knowing their role matters. Whether at the bedside, in support services, administration, or clinical care, every team member contributes to a culture built on respect, collaboration, and purpose.
We provide a broad range of medical and surgical services, along with multiple primary and specialty care offerings and community-based programs that extend our impact beyond the hospital walls. As a member of Northern Light Health, an integrated statewide health delivery system, employees benefit from the stability, resource, and career pathways of a larger organization while working in a hospital that feels personal and connected. Team members have opportunities to grow professionally, explore new roles, and build long-term careers in an environment focused on quality, innovation, and the well-being of our workforce.
Mercy Hospital is located in Portland, Maine&rsquo;s largest and most vibrant city, offering an exceptional quality of life that attracts people from across the country. Portland is nationally recognized for its food scene, arts and culture, vibrant neighborhoods, and strong sense of community. Within minutes of the city, you can reach beaches, islands, lakes, and mountain trails, with easy access to hiking, skiing, boating, and cycling. The region also offers excellent schools, family-friendly neighborhoods, and easy travel connections through Portland International Jetport and nearby rail service to Boston. Southern Maine blends career opportunity with a lifestyle centered on balance, outdoor recreation, and coastal living, making it an ideal place to live and build a career. 
 
Questions? Contact Talent Acquisition:
 
phone: 207-973-7100
 
email: talentacquisition@northernlight.org 
 
Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery</div>

Unit Coordinator/CNA - Tele - Per Diem

<div>The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.
Northern Light Mercy Hospital
Department: Switchboard
Position is located: Mercy Fore River
Work Type: Full Time
Hours Per Week: 32.00
Work Schedule: Variable
Salary Range : $20.00 - $22.11
Exempt: No
Summary:
Under the direction of the Manager Telecommunications, the Operator is responsible for monitoring and operating the central hospital communications systems, associated alarm systems, radio and paging systems. The incumbent performs duties and tasks in accordance with performance standards established for the job. The incumbent may have access to highly confidential patient, employee and/or proprietary information, and must handle &amp; protect the information in accordance with hospital &amp; system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of Hospital.
Responsibilities:
1. Demonstrates the ability to process external and internal telephone calls in an efficient, speedy, and courteous manner. &bull; Calls to hospital main telephone number(s) and to emergency phone. &bull; Directs calls to departments, offices, individuals, and patients. &bull; Shows ability to observe and process backed up traffic so calls are not missed. 2. Demonstrates efficient and accurate monitoring and operation of communications equipment. &bull; Maximum utilization of attendant, console, telephone features. &bull; Paging equipment (pages, dispatches, intercom). &bull; Computer equipment. &bull; Radio devices. &bull; Ancillary equipment (TDD&rsquo;s, volume control handsets, etc.). 3. Ability to monitor and respond to all fire, panic, door, maintenance, code 99, and miscellaneous alarms, as well as inside/outside disaster contingencies. &bull; Shows the accurate execution of plans/procedures (notifies appropriate chains of responsibility, makes appropriate announcements over intercom, serves as central communication link for fire and police departments). 4. Demonstrates quality customer service skills while providing information over the telephone, and at times in person. &bull; Provides information to patients, their families, physicians, hospital staff, and general public. &bull; Shows awareness of departmental and hospital policies, practices, and confidentiality issues. 5. Shows efficient and courteous handling of repair and support concerns, and facilitates for equipment loans for services provided by the department. &bull; Assists patients and staff with problems, equipment loans. &bull; Interacts with vendors, according to established departmental and hospital guidelines in an accurate, timely and knowledgeable manner. &bull; Operates backup telephone system in the event of a failure. 6. Creates clear, complete written documentation of job activities as needed. &bull; Operator daily log, calendar. &bull; Various safety and plan sheets. &bull; Telephone trouble log. &bull; Memos to manager. 7. Make announcements over intercom and paging systems showing accuracy, consistency, and timeliness. 8. Shows ability and motivation to learn and utilize new procedures, techniques, equipment, and services as they are introduced. 9. Performs additional duties as required or assigned.
Other Information :
Competencies and Skills 
 
<ul><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul>Education 
 
<ul><li>Required High School Diploma/General Educational Development (GED)
</li></ul>Working Conditions
<ul><li>Potential exposure to abusive and/or aggressive people.
</li><li>Potential exposure to hazardous materials.
</li><li>Potential exposure to noise levels being uncomfortable.
</li><li>Potential exposure to noxious odors.
</li><li>Potential exposure to very hot or cold temperatures.
</li><li>Work with computers, typing, reading or writing.
</li><li>Lifting, moving and loading less than 20 pounds.
</li>Prolonged periods of sitting. 
<li>
</li></ul> 
Northern Light Mercy Hospital is a nonprofit acute care hospital in Portland, Maine, and a sponsored ministry of the Sisters of Mercy of the Americas . Our work is grounded in compassion, dignity, and service, with a commitment to caring for every member of our community, especially those most in need. At Mercy, people come to work knowing their role matters. Whether at the bedside, in support services, administration, or clinical care, every team member contributes to a culture built on respect, collaboration, and purpose.
We provide a broad range of medical and surgical services, along with multiple primary and specialty care offerings and community-based programs that extend our impact beyond the hospital walls. As a member of Northern Light Health, an integrated statewide health delivery system, employees benefit from the stability, resource, and career pathways of a larger organization while working in a hospital that feels personal and connected. Team members have opportunities to grow professionally, explore new roles, and build long-term careers in an environment focused on quality, innovation, and the well-being of our workforce.
Mercy Hospital is located in Portland, Maine&rsquo;s largest and most vibrant city, offering an exceptional quality of life that attracts people from across the country. Portland is nationally recognized for its food scene, arts and culture, vibrant neighborhoods, and strong sense of community. Within minutes of the city, you can reach beaches, islands, lakes, and mountain trails, with easy access to hiking, skiing, boating, and cycling. The region also offers excellent schools, family-friendly neighborhoods, and easy travel connections through Portland International Jetport and nearby rail service to Boston. Southern Maine blends career opportunity with a lifestyle centered on balance, outdoor recreation, and coastal living, making it an ideal place to live and build a career. 
 
Questions? Contact Talent Acquisition:
 
phone: 207-973-7100
 
email: talentacquisition@northernlight.org 
 
Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery</div>

Switchboard Operator

<div>The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.
Northern Light Health
Department: Patient Service Center 
 
Position is located: Cianchette Professional Blding
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: 8:00 AM to 4:30 PM
*Entry Level Position* Remote/Hybrid in Maine*
Summary :
The Contact Center Agent is responsible for managing inbound and outbound communications to assist with the scheduling and registration of patient appointments, completion of appointment reminders, sending and receiving referrals, obtaining insurance authorizations, notification of copay responsibilities, assisting in troubleshooting patient portal issues, and other administrative tasks as assigned. Appropriate interpretation and application of Northern Light Health policies regarding scheduling criteria and medical need are essential.
Responsibilities :
<ul><li>Verifying and updating demographic/insurance information on all encounter forms and systems per protocol.
</li><li>Notifying registration of changes if applicable.
</li><li>Demonstrating mastery of appropriate practice software and registration tool protocols.
</li><li>May assist with orientating and training/cross-training of new and established employees as assigned.
</li><li>May provide coverage in other areas including (insurance authorizations, referrals, etc.), if appropriate.
</li><li>Provides excellent customer service for both internal and external customers.
</li><li>Takes ownership for determining customers&rsquo; needs and offering assistance.
</li><li>Responds to communications (phone calls, voice mails, e-mails, and IMs) in a timely manner.
</li><li>Recognizes problems and offers constructive solutions. Is able to implement solutions with direction from Contact Center leadership.
</li><li>Understanding of benefit coverage and precertification/authorization, if appropriate.
</li><li>Adheres to Northern Light Code of Conduct and follows all applicable compliance policies and regulations.
</li><li>Appropriately refers patients/staff with issues/concerns to the Director.
</li><li>Understands the implication both clinically and financially of registration errors and the impact on the organization.
</li><li>Timely modifications of registrations are done to ensure billing of encounters.
</li><li>Troubleshoots patient portal issues.
</li><li>Other Duties as Assigned.
</li></ul>Other Information :
Minimum of two years patient service experience in a healthcare environment preferred. 
<ul><li>
 
</li></ul>Competencies and Skills 
 
<ul><li>Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
</li><li>Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
</li><li>Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
</li><li>Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
</li><li>Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
</li><li>Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
</li><li>Exercises Sound Judgment &amp; Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
</li><li>Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
</li><li>Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
</li><li>Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
</li><li>Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
</li><li>Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
</li><li>Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
</li><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul>Education 
 
<ul><li>Required High School Diploma/General Educational Development (GED)
</li></ul>Working Conditions
<ul><li>Work with computers, typing, reading or writing.
</li>Prolonged periods of sitting. 
<li>
</li></ul> 
 
 
As an integrated health delivery system serving Maine, Northern Light Health is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Our care team&mdash;in hospitals, primary and specialty care practices, long-term and home healthcare, behavioral healthcare, and ground and air medical transport and emergency care&mdash;are committed to making healthcare work for you: our patients, communities, and employees. 
 
 
Questions? Contact Talent Acquisition:
 
phone: 207-973-7100
 
email: talentacquisition@northernlight.org 
 
Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services</div>

Patient Service Associate I

<div>The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits. 
 
Northern Light Acadia Hospital Bangor, ME 
 
Department: Psychiatric Unit - Pediatric
Position is located: Acadia
Work Type: Full Time 
 
Hours Per Week: 36.00
Work Schedule: 10:00 AM to 10:30 PM
Salary Range: $37.00 to $46.19
***Sign On Bonus Available***
Summary:
The Registered Nurse I is a Registered Nurse who is a beginning professional caregiver, entering into practice and establishing a professional identity. The incumbent is responsible for the practice of nursing according to the Rules and Regulations defined in the State of Maine Nurse Practice Act, Northern Light Health Standards of Care/Practice, policies and procedures. The Registered Nurse I is responsible for the delivery of patient care to assigned patients, and for the supervision of other qualified staff to whom the Registered Nurse I has delegated patient care in the exercise of his/her independent judgment. The nurse plans and evaluates the nursing care for patients and families and exercises independent judgment in implementing care or assigning the care to other qualified staff. The nurse addresses physical, spiritual, emotional and educational needs of the patient, and coordinates the plan of care with other healthcare professionals. The incumbent performs duties and tasks in accordance with performance standards established for the job.
Responsibilities :
Provides safe and effective patient care by using best practices during hand off communication and when reporting patient care information and appropriately asks for assistance from other staff. (Patient Safety) Demonstrates knowledge and skills in location, operation, and care of equipment. (Patient Safety) Performs and documents systematic assessments according to established criteria. (Clinical Assessments) Recognizes and responds to abnormal diagnostic data and reports to appropriate provide (Clinical Assessments) Develops and maintains a professional and personable relationship and appearance with patients/ families and staff. (Caring &amp; Code of Conduct) Treats patients with courtesy and respect. (Caring &amp; Code of Conduct) Utilizes theoretical knowledge base to operationalize care. (Critical Thinking) Documentation is accurate and complete reflecting adherence to hospital, regulatory and legal requirements (Documentation) Completes population-specific mandatory education competencies as defined by the unit specific scope of service. (Population Specific Competency) Provides culturally competent care to patients and families. (Population Specific Competency) Provides patient centered care. (Population Specific Competency) Practice is consistent with Northern Light Health policy and procedures. (Evidenced Based Practice &amp; Research) Demonstrates awareness of evidence-based practice. (Evidenced Based Practice &amp; Research) Communicates effectively with patients, family members, and all members of the interdisciplinary team, seeking assistance for conflict resolution as needed. (Leadership and Professional Conduct) Implements the plan of care and identifies resources to meet patient care needs. (Collaboration and Teamwork) Identifies and communicates changes in patient conditions that may impact unit staffing levels or the provision of safe patient care. (Collaboration and Teamwork) Contributes to a healthy work environment by exhibiting professional behaviors and seeks assistance in addressing interpersonal conflicts. (Collaboration and Teamwork) Seeks assistance from colleagues in the daily care of patients on the unit. (Collaboration and Teamwork) Participates as a member of the interdisciplinary team to maximize patient care. (Collaboration and Teamwork) Utilizes available resources in an appropriate manner and seeks assistance when needed (Resource Management) Takes responsibility for meeting education and mandatory programs, by completing clinical evidence-based competencies (CBO) and member specific competencies. (Professional Development) Obtains 12 contact hours or a 3-credit professional development course or as specified by individual member organization. (Professional Development) Maintains an up-to-date personal educational file to demonstrate compliance with educational requirements. (Professional Development) Actively participates in the peer review process. (Professional Development) Demonstrates and articulates awareness of performance improvement initiatives. (Performance Improvement)
Other Information:
BLS Required
Competencies and Skills 
 
<ul><li>Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
</li><li>Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
</li><li>Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
</li><li>Word processing, spreadsheets, data entry, database experience and other computer related skills.
</li><li>No previous experience required.
</li><li>Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
</li><li>Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
</li><li>Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
</li><li>Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
</li><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul>Credentials 
 
<ul><li>Required Registered Nurse
</li></ul>Education 
 
<ul><li>Required High School Diploma/General Educational Development (GED)
</li></ul>Working Conditions
<ul><li>Lifting, moving and loading 30 to 50 pounds.
</li>Alternate shift schedules (day, evening, nights, weekends). 
<li>
</li></ul> 
 
 
Northern Light Acadia Hospital is regional psychiatric hospital in Bangor, Maine, providing acute mental health care and telehealth psychiatry across the state. As the behavioral health member of Northern Light Health, Acadia Hospital offers specialized care through programs like Behavioral Home Health, integrated behavioral health in primary care settings, and a geriatric Mood and Memory clinic that participates in clinical trials for new Alzheimer&rsquo;s treatments. Northern Light Acadia Healthcare, a subsidiary of the hospital, delivers outpatient services including substance use disorder treatment and case management. Through these programs, we serve patients from every part of Maine.
We are a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state . Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.
Bangor, Maine is a vibrant small city with easy access to Maine&rsquo;s spectacular coast, mountains, and lakes. Schools rank among New England&rsquo;s best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to most major destinations. 
 
Questions? Contact Talent Acquisition:
 
phone: 207-973-7100
 
email: talentacquisition@northernlight.org 
 
 
 
 
Bangor, Maine, Behavioral Health, Mental Health, Addiction, Adult and Ped</div>

Registered Nurse I- Psych - Psychiatric Unit - Pediatric

<div>The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits. 
 
Northern Light Eastern Maine Medical Center
Department: Primary Care - Pediatric
Position is located: Northern Light Pediatric Health Center
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: 7:00 AM to 5:30 PM
Salary Range : $19.50 - $28.09
Exempt: No
POSITION IS ELIGIBLE FOR A SIGN ON BONUS
POSITION SUMMARY: provide support to medical practitioners providing patient care services in an ambulatory setting. Responsibilities include both clinical and administrative duties necessary to provide quality patient care in a medical group practice setting. Some of the duties include but are not limited to: assisting providers with procedures, conducting follow up with patients on lab and test results, rooming patients, obtaining ECG's, preloading and confirming office appointments. 
The successful candidate will be hired at a level commensurate with licensure and/or certification.
MINIMUM EDUCATION REQUIREMENTS:
MEDICAL ASSISTANT requirement(s): High school diploma or GED and successful completion of a medical assistant program or current student nearing completion of a Medical Assistant program. **Students encouraged to apply during externship** 
MEDICAL ASSISTANT &ndash; Certified/Registered requirement(s):
 1. High school diploma or GED. Successful completion of a medical assistant program AND one of the following certifications or registrations: CCMA, CMA, NCMA, RMA. Certification and/or registration must be maintained
OR
2. In lieu of a formal medical assistant program, five years' experience as a Medical Assistant AND one of the following certifications or registrations: CCMA, CMA, NCMA, RMA. Certification and/or registration must be maintained
LPN requirements: current Maine LPN licensure or eligible for Maine LPN licensure
EXPERIENCE PEFERRED FOR ALL POSITIONS: Direct patient care in a health care facility. Ambulatory medical office setting. Experience with Cerner
OTHER SKILLS REQUIRED: Current CPR certification. Ability to obtain accurate vital signs and patient histories. Competent in use of computer software.
PHYSICAL REQUIREMENTS: Flexibility, dexterity, visual acuity, hearing acuity, able to work sitting at workstation, using keyboard, working in front of a video display monitor, moderate walking throughout facility. This individual must be able to lift approximately 15 pounds unassisted. Reaching and stretching intermittently are required for assisting patients in the ambulatory setting. Must possess the degree of total body strength and flexibility necessary to assist patients with transfers and mobility. Must be able to lift approximately a 200 lb. patient with the help of several other health care workers. Patients are assisted in ambulating from the waiting room to exam rooms and back. Portable O2 tanks are lifted onto racks from the floor to stretchers or wheelchairs. Must possess the degree of respiratory volume and upper body strength to perform CPR and other patient care treatments. Must be able to stretch, reach, and retrieve equipment from supply carts and to bend to reach equipment stored below the waist. 
WORKING ENVIRONMENT: Busy, often stressful, ambulatory setting providing direct patient care to all age patients.
Northern Light Eastern Maine Medical Center is a 411- bed, regional tertiary care hospital and an American College of Surgeons-verified Level II Trauma Center. Located in Bangor, Maine, it serves as the principal referral center for a patient population of 500,000 residents across the northern two-thirds of the state. The medical center provides comprehensive inpatient and outpatient services, including advanced surgical care, neurosciences, cardiovascular medicine, oncology, and critical care.
Eastern Maine Medical Center is the base for LifeFlight of Maine, a critical care air medical transport program that conducts nearly 900 missions annually, ensuring timely access to specialized care for rural and remote communities. As a member of Northern Light Health, the medical center is part of an integrated statewide health system comprising nine hospitals, numerous primary and specialty care practices, long-term care facilities, home health and hospice agencies, and emergency ground and air transport services. This integrated model supports coordinated, patient-centered care across the continuum.
Eastern Maine Medical Center plays a central role in advancing clinical quality, operational efficiency, and health equity throughout the region. It is actively engaged in clinical education and serves as a training site for medical students, residents, and fellows through affiliations with academic and professional institutions.
Bangor, Maine offers a stable and supportive environment for healthcare professionals. The region is home to high-performing public and private schools, including the University of Maine&rsquo;s flagship campus in Orono. Bangor International Airport provides convenient commercial air service with direct and connecting flights to major US hubs. The area also offers access to a wide range of cultural, educational, and recreational opportunities, with outdoor activities available year-round in Maine&rsquo;s forests, lakes, mountains, and coastal regions.
 
 
Northern Light Eastern Maine Medical Center is a strategic hub for clinical excellence, innovation, and community health in northern New England. 
 
Questions? Contact Talent Acquisition:
 
phone: 207-973-7100
 
email: talentacquisition@northernlight.org 
 
 
 
EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care,</div>

Medical Assistant

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