Qureos Mentor

Norton Healthcare

<div>Responsibilities:
<div>
The Pre Service representative sets the patient&rsquo;s expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.</div>
Qualifications:
<div><b>
Required:</b></div><ul><li>
One year in Patient Registration, Insurance Verification, or Authorizations</li></ul><div><b>
Desired:</b></div><ul><li>
Three years Patient Access</li><li>
High School Diploma or GED</li></ul></div>

Pre-Service Representative, Days

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Pre-Service Representative, Days