Qureos Mentor

Nothing Bundt Cakes

Position Summary: The Nothing Bundt Cakes (NbC) Bakery Manager/Lead Operator directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&amp;L management and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager/Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team&rsquo;s commitment to our guests and the NbC brand.Accountabilities/Duties: I. Team Leadership &middot; Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.&middot;Recruits and selects talent and ensure performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.&middot;Engages frequently with team members to gain insight into workload and progress, address any challenges and course correct as needed.&middot;Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.&middot; Delineates role of Assistant Manager, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation.&middot; Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.II. Business Operations&middot; Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.&middot; Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.&middot; Creates and communicates weekly sales productivity goals, cake production plan and team schedule, and adjusts bakery coverage based on changing business trend.&middot; Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders and conducts monthly inventory.&middot; Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.&middot; Manages all controllable expenses, including labor, COGS, maintenance and supplies, to maximize profitability.&middot; Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.III. Local Marketing&middot;Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.&middot;Coordinates special event participation with local businesses, schools and other community organizers.Core Values and Leadership Competencies:&middot; Servant&rsquo;s Heart o Goes above and beyond to support and develop the team and create a superior guest experience.o Keeps the good of the team and guest ahead of personal interests or gain.o Leads by example and displays humility and empathy for others.&middot; Spirit of a Champion o Demonstrates an intense drive, a commitment to excellence and a passion to succeed.o Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.o Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.&middot; Genuine Connections Projects warmth, enthusiasm and optimism that attracts and energizes others.Builds positive, productive relationships and communicates often and openly.Serves as a strong Cake Celebrity/Brand Ambassador in the local community.Knowledge, Skills and Abilities:&middot; Understands basic retail math and P&amp;L principles, including the specific levers that drive sales and profitability.&middot; Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.&middot; Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.&middot; Excels at delegating duties, communicating clear expectations, directing others&rsquo; work and managing performance.&middot; Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.&middot; Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.&middot; Demonstrates strong learning agility, with a passion to grow and excel.Education, Certifications and Work Experience Requirements:&middot; High school diploma or GED; post-secondary education is a plus.&middot; 1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or foodservice industries.&middot;Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives.&middot; Experience in creating productivity goals, inventory par levels and team schedules, and managing costs.&middot;Foodservice safety training certificate (or required to obtain within 30 days of employment).&middot;Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.Work Availability: Example: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.Job Type: Full-timePay: $52,000.00 - $59,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Work Location: In person

General Manager

Join Nothing Bundt Cakes and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nothing Bundt Cakes

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General Manager