Qureos Mentor

Nova IVF Fertility a Unit of Rhea Healthcare Pvt Ltd

Nova IVF Fertility (A unit of Rhea Healthcare Pvt Ltd ) is looking for Manager-Operations for Banjara HillsLocation: Qualification: Any Post Graduation (Preferably Hospital Administration)Experience : 5 to 10yrs in relevant field (Females Only)Vacancies : 1Location: Banjara HillsJob Description: To manage the day-to-day operations and P&amp;L of the center in line with the strategic plans of Nova by effective utilization of resources to ensure quality patient and effective doctor engagement methodologies. Duties &amp; Responsibilities:Strategic:1. Prepare the Annual Operating Plan and performance standards for the center in collaboration with the Regional heads and the Corporate in line with strategic plans of the organizationOperational:1. Devise and implement action plans for achievement of financial targets of the center2. Counsel the patients and the accompanying family members about the benefits and risks of IVF transparently to enable the conversion of appropriate cases3. Provide with details to the patients and the accompanying family member about the formalities &amp; procedures that will be followed in cases of successful as well as failed cases of failure.4. Keep track of the patients&rsquo; progress and keep the referring OB-GYN Specialists informed at periodic intervals.5. Facilitate the engagement of referring OB-GYN specialists by ensuring that the patients who had successful IVF are directed back to the OB-GYN specialists who referred them6. Oversee the processes, procedures, equipments and other facilities employed in IVF and ensure highest standards are followed through in all of the following - semen/Ovum collection, storage, fertilization, implantation and other related sub-processes.7. Ensure that in cases of IVF failure the necessary formalities &amp; policies are followed and the agreed reimbursements are made.8. Ensure timely, accurate and legible documentation is followed by consultants, investing doctors, CCMs, Nurses, Semenologist, embryologist and everyone concerned with patient care.9. Ensure the maintenance of highest standards of hygiene and cleanliness in order to achieve least number of hospital acquired infections10. Oversee safekeeping of center medical records and ensure availability at all times for auditing &amp; reference purposes11. Maintain a database of total no of cases referred, direct walk ins, patient referral, successful ones, failure rate, reasons for failure and regularly update it to the Medical Director, NIF12. Maintain an efficient patient feedback and response system to gather feedback and responding to problems in a timely manner13. Oversee procurement, materials management and inventory management and ensure cost effectiveness14. Coordinate with the Center Medical &amp; Quality Manager and ensure that all clinical policies and procedures within the Center meets the requirements of NABH, State/Local rules &amp; regulations and other licensing or accrediting bodies15. Conduct periodic clinical and medical reviews along with the Medical Advisory Board and ensure timely execution of the initiatives/follow up activities16. Monitor the performance of the Center in terms of revenue &amp; profitability against targets take corrective steps as required17. Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring Fixed &amp; variable costs etc.18. Ensure that medical waste management system is in place according to standards19. Ensure that ethical Medical practice is followed at all times at the center20. Interact with patients and attendants and building lasting relationships21. Assist and coordinate with the center level sales head in establishing NOVA brand in the locality/area/city through various sales and marketing campaigns22. Act as an escalation point for all operational issues related to the facility and take suitable action by interfacing with the concerned stakeholdersFinancial1. Develop the annual budget with the assistance of Finance team2. Monitor the budget utilization and other financial measures for the department; Study and analyze causes for significant deviation from budget and take corrective action for the same, if required3. Ensure timely refund of money to patients incase of unsuccessful treatment by coordinating with Finance team People1. Oversee if the right number and quality of manpower is hired in accordance with the manpower planning2. Establish performance requirements and evaluate the work of reportees in order to achieve the department goals and develop reportees who are unable to meet expected performance levels3. Nominate the CCMs for IVF training programs for continuous improvement of procedures4. Support HR in investigating and resolving critical attrition and increasing employee engagement levels at the center5. Oversee duty rosters in order to ensure effective utilization of manpower Manage the outsourced staff and ensure efficient running of the centerJob Type: Full-timePay: ₹25,000.00 - ₹40,000.00 per monthWork Location: In person

Manager Operations

Job Summary:The Staff Nurse in an IVF clinic provides specialized nursing care to patients undergoing fertility treatments. The role involves assisting doctors during procedures, administering medications, maintaining patient records, and offering emotional support to patients and families throughout their fertility journey.Key Responsibilities:<ul><li>Assist doctors during IVF-related procedures such as ovum pickup, embryo transfer, and intrauterine insemination (IUI).</li><li>Administer prescribed medications, hormonal injections, and monitor patients&rsquo; responses.</li><li>Provide pre- and post-procedure care to patients, ensuring safety and comfort.</li><li>Educate patients on treatment plans, medication schedules, and lifestyle recommendations.</li><li>Monitor and record patient vitals, medical history, and treatment progress.</li><li>Maintain strict infection control and hygiene standards within procedure rooms.</li><li>Ensure proper handling and storage of medicines and consumables.</li><li>Provide emotional support and counseling assistance to patients undergoing fertility treatments.</li><li>Coordinate with doctors, embryologists, and other healthcare professionals for smooth patient care.</li><li>Prepare procedure rooms, manage instruments, and ensure availability of required supplies.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma/GNM/B.Sc. Nursing (recognized by Nursing Council).</li><li>Registered Nurse with State Nursing Council.</li><li>Prior experience in Gynecology/Obstetrics/IVF clinic preferred.</li><li>Knowledge of fertility treatments and protocols is an advantage.</li><li>Empathetic, patient-centered approach with excellent communication skills.</li><li>Ability to work in a high-sensitivity environment with confidentiality and professionalism.</li></ul>Work Conditions:<ul><li>Location: IVF Clinic/Hospital</li><li>Shifts: Rotational (Day/Night as required)</li><li>Reporting to: Nursing In-charge / IVF Center Head</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,086.00 - &#8377;25,484.35 per monthBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Language:<ul><li>Hindi (Preferred)</li></ul>Work Location: In person

Staff Nurse (OT)

Key ResponsibilitiesOperational<ul><li>Supervise front office executives to ensure accurate billing, timely collections, and error-free discharge processes.</li><li>Coordinate closely with nursing staff, consultants, and insurance companies for seamless admissions, transfers, approvals, and payouts.</li><li>Update patients and attendants on billing status and address queries or grievances promptly.</li><li>Ensure proper handover of all patient-related documents at discharge.</li><li>Prepare staff rosters and maintain updated data on beds, rooms, and OT bookings.</li><li>Monitor housekeeping, food quality, amenities, and service standards in patient areas.</li><li>Assist with international patient requirements including stay, travel, and visa arrangements.</li><li>Drive continuous improvement in patient-care processes and handle patient feedback.</li></ul>People Management<ul><li>Ensure appropriate staffing levels, goal setting, appraisals, and regular performance reviews.</li><li>Identify training needs and coordinate with HR to deliver training on patient care, communication, and etiquette.</li><li>Maintain high levels of discipline and behavioural standards among all staff at patient touchpoints.</li></ul>Key Result Areas<ul><li>Accuracy of billing and timeliness of admissions/discharges</li><li>Patient and doctor satisfaction scores</li><li>Reduction in service delays and errors</li><li>Training completion vs. plan</li><li>Introduction of new initiatives to improve patient care</li></ul>Internal &amp; External Interfaces<ul><li>Doctors, Nursing, Housekeeping, Pharmacy, Patient Care, Finance, Materials &amp; Stores, HR, International Business</li><li>Medical insurance companies and third-party administrators</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Manager - Customer Care

. Job SummaryThe Customer Care Executive is responsible for providing seamless patient support, managing front desk operations, and ensuring a positive patient experience throughout their fertility treatment journey. The role involves handling inquiries, coordinating appointments, maintaining patient records, and ensuring professional communication between patients, doctors, and internal teams.2. Key ResponsibilitiesA. Front Desk &amp; Patient Interaction<ul><li>Greet and assist patients and visitors in a courteous and professional manner.</li><li>Manage patient registration, appointment scheduling, and follow-ups.</li><li>Provide accurate information about services, procedures, and basic clinic guidelines.</li><li>Handle patient queries via phone calls, WhatsApp, emails, and walk-ins.</li></ul>B. Coordination &amp; Support<ul><li>Coordinate with doctors, nurses, embryologists, and finance teams for smooth patient flow.</li><li>Ensure patients are guided through the IVF treatment process step-by-step.</li><li>Assist in managing patient counselling schedules.</li><li>Coordinate with the lab and clinical team for treatment cycles and follow-up reminders.</li></ul>C. Documentation &amp; Data Management<ul><li>Maintain and update patient files, forms, and required medical documentation.</li><li>Enter patient information into software systems (HROne/Medics software).</li><li>Ensure confidentiality and compliance with clinic policies (PCPNDT, patient privacy norms).</li></ul>D. Billing &amp; Payment Handling<ul><li>Generate bills, collect payments, and maintain accurate receipts.</li><li>Coordinate with finance for payment follow-ups, refunds, and package clarifications.</li><li>Explain treatment cost estimates and packages to patients when required.</li></ul>E. Customer Service &amp; Experience<ul><li>Provide empathetic support to patients undergoing fertility treatment.</li><li>Manage grievances or concerns and escalate when necessary.</li><li>Ensure high standards of hospitality, cleanliness, and front desk discipline.</li></ul>F. Administrative Responsibilities<ul><li>Maintain daily MIS reports, appointment logs, and patient feedback forms.</li><li>Support center operational activities like inventory updates, courier handling, and records management.</li><li>Assist during audits and compliance checks as required.</li></ul>3. Required Skills &amp; Competencies<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer handling and problem-solving abilities.</li><li>Empathy, patience, and professionalism while dealing with sensitive fertility cases.</li><li>Good knowledge of MS Office (Excel, Word, Outlook).</li><li>Familiarity with hospital/clinic management software preferred.</li><li>Ability to multitask and manage time efficiently.</li></ul>4. Qualification &amp; Experience<ul><li>Education: Graduation in any discipline.</li><li>Experience: 1&ndash;3 years in customer care/front office, preferably in healthcare or IVF/Fertility centers.</li><li>Freshers with excellent communication skills may also be considered.</li></ul>5. Working Conditions<ul><li>Rotational shifts (if applicable).</li><li>Week-off as per clinic schedule.</li><li>Professional grooming and patient-centric behavior mandatory.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;18,637.24 - &#8377;25,030.96 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Flexible schedule</li><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Customer Care Executive

1. Assist in basic patient history taking and noting patient/donor history in SIVIS 2. Counsel the patients and the accompanying family members about the benefits and risks of IVF (IVF or any other investigation / procedure / treatment as advised by the gynecologist/consultant) transparently to enable the conversion of appropriate cases 3. Provide with details to the patients and the accompanying family member about the formalities &amp; procedures that will be followed in cases of successful as well as failed cases of failure. 4. Financial counseling to the patients for packages and treatment advised to the patients 5. Coordinate and assist in matching the donor and recipient cycle 6. Counseling patients preferring surrogacy and financial counseling 7. Maintain data/records of IVF patients whenever suggested by the consultant e.g. Maintaining IUI/ICSI pregnancies in SIVIS, Live Birth registry, 8. Monitor the reporting and monitoring mechanisms with respect to the quality at Center and as per the clinical bench marks defined by NIF 9. To listen and solve the feedback, complaints of the patients in coordination with operations departments 10. Champion adoption of SIVIS at the center and input all the required clinical data in SIVIS 11. Keep trackprogressof andthekeepthe patients&rsquo;referringOB-GYNSpecialists informed at periodic intervals. 12. Assist Operation and Sales &amp; Marketing team in designing patient education, awareness programs and organize CME programs to Sales Executives and Practicing Doctors 13. Ensure the maintenance of hygiene and cleanliness in order to achieve least number of hospital acquired infections 14. Oversee safekeeping of center medical records and ensure availability at all times for auditing &amp; reference purposes 15. Oversee duty rosters in order to ensure effective utilization of manpower Key Result Areas &#61623; Completeness of SIVIS records &#61472; &#61472; &#61623; Internal Stakeholder customer satisfaction &#61472; &#61472; &#61623; Compliance to SOPs &#61472; &#61472; &#61623; Patient satisfaction index (feedback) &#61472; &#61472; &#61623; % Deviations from regulations as a part of periodic audits &#61472; Qualification 4-year degree from an institution (recognized by Central council of Indian medicine) such as BAMS (Ayurveda), BUMS (Unani-Tibb), BHMS or BSMS(Siddha) Experience 1-2 years of experience in the domain operations preferably in Healthcare sectorJob Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Clinical Coordinator

Need female staff nurse with Tamil Nadu Registration CertificateQualification - BSc / DGNMExperience - 1 to 4 yearsDuty Time - 9 am to 5.30 pmAdvantage - IVF ExperienceLocation - SinganallorJob Types: Full-time, PermanentPay: &#8377;18,000.00 - &#8377;24,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Provident Fund</li></ul>Work Location: In person

Staff Nurse (Day Shift)

Join Nova IVF Fertility a Unit of Rhea Healthcare Pvt Ltd and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.