Qureos Mentor

Nova IVF Fertility a Unit of Rhea Healthcare Pvt Ltd

Need Staff Nurse for IP Department with Tamil Nadu Medical Counsil RegistrationQualification - B.Sc.. Nursing / DGNMExperience - 0 to 3 YearsNote : No Night shiftAdvantage - IVF ExperienceJob Types: Full-time, PermanentPay: &#8377;18,000.00 - &#8377;24,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Provident Fund</li></ul>Work Location: In person

Staff Nurse

<ul><li>Provide nursing care to patients in OPD, IPD, Labour Room, OT, and IVF Unit.</li><li>Assist in antenatal, intranatal, postnatal care, and newborn care.</li><li>Support doctors during IVF procedures (IUI, Ovum Pick-Up, Embryo Transfer, etc.).</li><li>Administer medications, injections, and hormone therapy as per protocol.</li><li>Monitor patients before and after procedures and manage emergencies.</li><li>Maintain accurate documentation, IVF cycle sheets, and vital charts.</li><li>Follow strict infection control and sterile techniques in OT, LR, and IVF areas.</li><li>Educate and counsel patients on pre/post-procedure care, breastfeeding, and pregnancy care.</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Job Overview: We are seeking a compassionate and proactive Customer Care Manager to lead our patient support team at our IVF Center. The ideal candidate will ensure exceptional patient experiences, manage queries efficiently, and act as a bridge between patients and medical staff. This role requires empathy, excellent communication skills, and strong organizational abilities.Key Responsibilities:<ul><li>Oversee the day-to-day operations of the patient care team.</li><li>Serve as the primary point of contact for patients, addressing inquiries, concerns, and feedback promptly and professionally.</li><li>Ensure patients have a seamless experience throughout their IVF journey, from initial consultation to post-treatment follow-up.</li><li>Develop and implement customer service policies and protocols to maintain high patient satisfaction.</li><li>Coordinate with doctors, nurses, and administrative staff to resolve patient issues efficiently.</li><li>Maintain accurate patient records and ensure compliance with confidentiality and data protection standards.</li><li>Monitor patient feedback and suggest improvements to enhance overall patient experience.</li><li>Train, mentor, and supervise the customer care team, ensuring high performance and empathy-driven service.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Healthcare Management, Nursing, Life Sciences, or a related field.</li><li>Proven experience in patient care management, healthcare customer service, or a similar role.</li><li>Strong interpersonal and communication skills, with the ability to handle sensitive situations tactfully.</li><li>Knowledge of IVF treatments and reproductive healthcare is preferred.</li><li>Leadership skills and experience managing a team.</li><li>Problem-solving abilities and attention to detail.</li><li>Empathetic and patient-focused mindset.</li></ul>Key Competencies:<ul><li>Excellent organizational and multitasking skills</li><li>Conflict resolution and complaint management</li><li>Ability to work collaboratively with medical and administrative teams</li><li>Proficiency in using hospital management software and MS Office</li></ul>Working Conditions:<ul><li>Full-time position</li><li>May require flexible hours based on patient appointments and emergencies</li></ul>Why Join Us:<ul><li>Be part of a compassionate team dedicated to helping patients on their fertility journey.</li><li>Opportunity to lead and shape the patient care experience at a leading IVF center.</li></ul>Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Resident Medical Officer (RMO)

Key Responsibilities:<ul><li>Dispensing &amp; Patient Care</li><li>Accurately dispense prescribed medications.</li><li>Counsel patients on the safe and effective use of medicines.</li><li>Advise on potential side effects, interactions, and storage of drugs.</li><li>Inventory &amp; Stock Management</li><li>Maintain and monitor stock levels of medicines.</li><li>Place orders and coordinate with suppliers/vendors.</li><li>Ensure proper storage conditions and check expiry dates regularly.</li><li>Regulatory Compliance</li><li>Ensure pharmacy operations comply with legal and medical regulations.</li><li>Maintain proper records of drug dispensation, narcotics, and controlled substances.</li><li>Support audits and inspections when required.</li><li>Quality &amp; Safety</li><li>Review prescriptions for accuracy and appropriateness.</li><li>Report any adverse drug reactions or discrepancies.</li><li>Implement and follow SOPs for safe pharmacy practices.</li><li>Coordination &amp; Reporting</li><li>Collaborate with doctors, nurses, and other healthcare staff.</li><li>Generate pharmacy reports (stock, usage, wastage).</li><li>Escalate critical shortages or irregularities to management.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s / Master&rsquo;s Degree in Pharmacy (B.Pharm / M.Pharm).</li><li>Valid registration with State Pharmacy Council.</li><li>1&ndash;3 years of relevant experience (hospital/retail pharmacy preferred).</li><li>Strong knowledge of drug regulations and pharmacy laws.</li><li>Good communication and counseling skills.</li><li>Attention to detail and ability to maintain records accurately.</li></ul>Job Types: Full-time, PermanentPay: &#8377;18,086.00 - &#8377;25,245.46 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Pharmacist - Pimpri, Baner location

Key ResponsibilitiesHuman Resources<ul><li>Manage end-to-end recruitment process including job postings, shortlisting, interviews, and onboarding.</li><li>Maintain employee records and update HR systems regularly.</li><li>Assist in payroll processing and maintain attendance &amp; leave records.</li><li>Coordinate employee engagement activities and grievance handling.</li><li>Support training &amp; development initiatives.</li><li>Ensure compliance with HR policies, labor laws, and statutory requirements.</li></ul>Administration<ul><li>Oversee office administration, facilities management, and vendor coordination.</li><li>Manage procurement of office supplies, IT assets, and other essentials.</li><li>Supervise housekeeping, security, and maintenance staff for smooth operations.</li><li>Handle travel arrangements, bookings, and logistics for employees.</li><li>Monitor administrative budgets and expenses.</li></ul>Qualifications &amp; Skills<ul><li>Graduate / Postgraduate in HR, Business Administration, or related field.</li><li>2&ndash;4 years of experience in HR &amp; Admin role (preferred in healthcare/hospitality/service sector).</li><li>Strong knowledge of HR processes, labor laws, and compliance.</li><li>Excellent communication, interpersonal, and organizational skills.</li><li>Proficiency in MS Office and HR software (HRMS).</li><li>Ability to multitask and work under pressure.</li></ul>Competencies<ul><li>People-oriented and approachable.</li><li>Problem-solving and conflict resolution skills.</li><li>Strong attention to detail and confidentiality.</li><li>Ability to build positive workplace culture.</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,583.34 - &#8377;24,009.54 per monthBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Executive HR & Admin

. Job SummaryThe Customer Care Executive is responsible for providing seamless patient support, managing front desk operations, and ensuring a positive patient experience throughout their fertility treatment journey. The role involves handling inquiries, coordinating appointments, maintaining patient records, and ensuring professional communication between patients, doctors, and internal teams.2. Key ResponsibilitiesA. Front Desk &amp; Patient Interaction<ul><li>Greet and assist patients and visitors in a courteous and professional manner.</li><li>Manage patient registration, appointment scheduling, and follow-ups.</li><li>Provide accurate information about services, procedures, and basic clinic guidelines.</li><li>Handle patient queries via phone calls, WhatsApp, emails, and walk-ins.</li></ul>B. Coordination &amp; Support<ul><li>Coordinate with doctors, nurses, embryologists, and finance teams for smooth patient flow.</li><li>Ensure patients are guided through the IVF treatment process step-by-step.</li><li>Assist in managing patient counselling schedules.</li><li>Coordinate with the lab and clinical team for treatment cycles and follow-up reminders.</li></ul>C. Documentation &amp; Data Management<ul><li>Maintain and update patient files, forms, and required medical documentation.</li><li>Enter patient information into software systems (HROne/Medics software).</li><li>Ensure confidentiality and compliance with clinic policies (PCPNDT, patient privacy norms).</li></ul>D. Billing &amp; Payment Handling<ul><li>Generate bills, collect payments, and maintain accurate receipts.</li><li>Coordinate with finance for payment follow-ups, refunds, and package clarifications.</li><li>Explain treatment cost estimates and packages to patients when required.</li></ul>E. Customer Service &amp; Experience<ul><li>Provide empathetic support to patients undergoing fertility treatment.</li><li>Manage grievances or concerns and escalate when necessary.</li><li>Ensure high standards of hospitality, cleanliness, and front desk discipline.</li></ul>F. Administrative Responsibilities<ul><li>Maintain daily MIS reports, appointment logs, and patient feedback forms.</li><li>Support center operational activities like inventory updates, courier handling, and records management.</li><li>Assist during audits and compliance checks as required.</li></ul>3. Required Skills &amp; Competencies<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer handling and problem-solving abilities.</li><li>Empathy, patience, and professionalism while dealing with sensitive fertility cases.</li><li>Good knowledge of MS Office (Excel, Word, Outlook).</li><li>Familiarity with hospital/clinic management software preferred.</li><li>Ability to multitask and manage time efficiently.</li></ul>4. Qualification &amp; Experience<ul><li>Education: Graduation in any discipline.</li><li>Experience: 1&ndash;3 years in customer care/front office, preferably in healthcare or IVF/Fertility centers.</li><li>Freshers with excellent communication skills may also be considered.</li></ul>5. Working Conditions<ul><li>Rotational shifts (if applicable).</li><li>Week-off as per clinic schedule.</li><li>Professional grooming and patient-centric behavior mandatory.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;18,637.24 - &#8377;25,030.96 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Flexible schedule</li><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Customer Care Executive

<ul><li>Drive patient acquisition and achieve monthly/quarterly sales targets</li><li>Manage inquiry handling, consultations, and follow-up conversions</li><li>Ensure excellent patient experience and address service concerns</li><li>Lead, guide, and train the counselling/sales team</li><li>Monitor team KPIs and conduct regular performance reviews</li><li>Coordinate with doctors and operations staff for smooth centre functioning</li><li>Oversee front-desk, appointments, and daily workflow</li><li>Execute local marketing initiatives and support digital/field campaigns</li><li>Build tie-ups with clinics, doctors, and corporate partners</li><li>Track leads and ensure timely follow-ups for higher conversions</li><li>Prepare daily/weekly/monthly sales and performance reports</li><li>Maintain data accuracy, patient confidentiality, and SOP compliance</li></ul>Job Type: Full-timePay: &#8377;900,000.00 - &#8377;1,000,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Centre Sales Manager - Surat

Join Nova IVF Fertility a Unit of Rhea Healthcare Pvt Ltd and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nova IVF Fertility a Unit of Rhea Healthcare Pvt Ltd

ABOUT_COMPANY

Staff Nurse

Staff Nurse

Resident Medical Officer (RMO)

Pharmacist - Pimpri, Baner location

Executive HR & Admin

Customer Care Executive

Centre Sales Manager - Surat