Urwah Admin

Noventiq WLL

Key Job Responsibilities includes the below: <ul><li>Support, configure, and maintain Microsoft SQL Server databases across development, testing, and production environments.</li><li>Perform regular backups, restores, and disaster recovery processes to ensure data availability and integrity.</li><li>Monitor and manage database performance, availability, and capacity planning.</li><li>Identify and troubleshoot database performance bottlenecks using monitoring tools.</li><li>Perform query optimization, index management, and database tuning to improve system performance.</li><li>Analyze and resolve slow-running queries and stored procedures.</li><li>Set up and configure database monitoring tools to track system health and performance.</li><li>Plan and implement patches and upgrades for SQL Server databases.</li><li>Automate routine tasks such as backups, monitoring, and reporting.</li><li>Facilitate the timely resolution of database-related incidents and problems, minimizing the impact on business operations.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>5+ years of experience working with SQL Server databases.</li><li>Proficiency in SQL programming, scripting and database design.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Strong communication and interpersonal skills.</li><li>Experience in project management, change management, and incident/problem management.</li><li>Knowledge of IT service management frameworks (e.g., ITIL) and best practices.</li></ul>IT Certifications &amp; Experience:<ul><li>Exam 70-764: Administering a SQL Database Infrastructure</li><li>Strong hands-on experience with Microsoft SQL Server (2016 or later).</li><li>Proficiency in SQL query writing, stored procedures, and performance tuning.</li><li>Knowledge of SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), and SQL Server Analysis Services (SSAS).</li><li>Strong knowledge of maintaining and supporting MS SharePoint, Power Platforms applications would be added points.</li></ul>Job Type: Full-time

SQL Server Administrator

Roles &amp; Responsibilities<ul><li>Demonstrate strong technical expertise in implementing and managing Microsoft Active Directory and Exchange infrastructures.</li><li>Manage Microsoft Exchange environments, ensuring email services are reliable, secure, and optimized.</li><li>Experience in Active Directory upgrade and Exchange Online migration projects and methodologies.</li><li>Implement and Manage Office 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and related applications.</li><li>Configure and manage security protocols in O365, including Data Loss Prevention (DLP), Microsoft Information Protection (MIP), and Azure MFA.</li><li>Ensure that both O365 and Azure environments comply with organizational security policies and industry regulations.</li><li>Provide advanced troubleshooting and support for O365 and Azure-related incidents, including security issues, connectivity challenges, and performance optimization</li><li>Deploy and configure O365 services and Azure solutions, ensuring integration and security best practices.</li><li>Provide advanced support for O365 and Azure-related issues, including security incidents, connectivity problems, and performance tuning.</li><li>Deploy, manage, and troubleshoot virtualized environments using MS Hyper-V and VMware.</li><li>Perform capacity planning, load balancing, and ensure high availability across virtualized environments.</li><li>Maintain physical and virtual servers, manage backups, and conduct disaster recovery testing.</li><li>Handle hardware troubleshooting, repairs, and upgrades as needed for servers, storage, and network equipment.</li><li>Conduct hardware and software evaluations, keeping infrastructure up-to-date and aligned with best practices.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>Proven experience in implementing and supporting Microsoft Solutions.</li><li>Minimum 3+ years of experience in the similar role.</li><li>Strong communication and interpersonal skills.</li><li>Relevant O365 and Azure certifications.</li></ul>Job Type: Full-time

IT Specialist

We are seeking a highly skilled and customer focused End User Support Engineer to lead and manage daily end-user support operations. This role requires hands-on troubleshooting, escalation handling, ticket management, and close coordination with internal teams to ensure seamless IT support for employees. The ideal candidate should have strong communication skills, a proactive mindset, and the ability to prioritize issues effectively.Purpose, Essential Duties and Responsibilities:<ul><li>Serve as the first point of contact for end-users seeking technical assistance via ticketing systems, email, or in-person.</li><li>Provide L1-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot hardware, software, operating system (Windows/Mac).</li><li>Troubleshoot basis network related issues.</li><li>Manage day-to-day support requests, incidents, and service tickets; ensure timely resolution and proper documentation.</li><li>Coordinate with L2/L3 teams for escalated issues and follow up on pending items.</li><li>Install, configure, and maintain end-user hardware and software as per company standards.</li><li>Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.</li><li>Perform user account management (AD, O365), password resets, and access provisioning.</li><li>Maintaining daily backup checks and validation.</li><li>Maintain asset inventory and update records for hardware and software deployed.</li><li>Educate users on basic IT practices, security protocols, and self-service tools.</li><li>Ensure SLA adherence and contribute to periodic reporting of support metrics.</li></ul>Required Skills &amp; Qualifications:<ul><li>5+ years of experience in a desktop support/helpdesk or end-user support environment.</li><li>Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.</li><li>Familiarity with Active Directory, O365 and basic networking</li><li>Hands-on experience in hardware troubleshooting and software installations.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelors in computer science / engineering graduates with IT major</li><li>Microsoft 365 Fundamental Certification.</li></ul>Job Type: Full-time

End User Support Specialist

Join Noventiq WLL and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Noventiq WLL

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SQL Server Administrator

IT Specialist

End User Support Specialist