Qureos Mentor

<p></p><div><div><div>Lifecycle Services is Duravant&rsquo;s brand for service, our customer&rsquo;s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.</div></div><div><div>
As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes:</div></div><ul><li><div>
Compensation: We offer competitive compensation</div></li><li><div>
Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security</div></li><li><div>
Development: We have education and training programs which include an educational assistance program</div></li><li><div>
Time Off: We offer paid holidays and paid time off</div></li><li><div>
Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results</div></li><li><div>
Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency</div></li><li><div>
Culture: We are driven by our number one asset - our employees, and their successes</div></li><li><div>
Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.</div></li></ul><div><div>
NPI is adding a <b>Field Service Technician </b>to their Lifecycle Services team, responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. As a Field Service Technician, you will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training.</div></div><div><div>
Lifecycle Services Technicians perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization.</div></div><div><div>
This position<b> </b>maintains, diagnoses, repairs, services, and upkeeps conveyor driven automated sorting systems for parcels. This position requires experience with both mechanical and electrical preventative maintenance, repairs, upgrades, and strong customer service working on customers&rsquo; material handling equipment, experience may include previously working on industrial equipment, or similar conveyor driven systems within material handling or e-commerce. NPI is a well-established company, with an amazing team of talented technicians under our Lifecycles Services group.</div></div><div><div><b>
POSITION DUTIES:</b></div></div><ul><li><div>
Quickly and efficiently, resolve customer issues to maintain maximum uptime.</div></li><li><div>
Instruct and offer solutions or training to less experienced field technicians.</div></li><li><div>
Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;</div></li><li><div>
Work with support personnel to install new equipment and perform equipment upgrades,</div></li><li><div>
Properly control company assets by managing parts inventory and on-site tools.</div></li><li><div>
Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.</div></li><li><div>
Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.</div></li><li><div>
Continue to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as networking and software, etc.</div></li><li><div>
Respond to emergency and non-scheduled calls for service within established response time goals</div></li><li><div>
Look for new ways to improve the timeliness and quality of the level of service provided.</div></li><li><div>
Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.</div></li><li><div>
Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.</div></li><li>
</li></ul><ul><li><div>Flexible to work any shift including nights, weekends, and Holidays</div></li><li><div>
Strong electronics/electrical background</div></li><li><div>
Solid mechanical knowledge</div></li><li><div>
Ability to apply software skills and knowledge to our equipment</div></li><li><div>
Ability to use hand and power tools and measuring equipment i.e. oscilloscopes, DMM, etc. Ability to read technical drawings and documentation</div></li><li><div>
Full range of motion and unrestricted mobility.</div></li><li><div>
Ability to lift 50-75 lbs.</div></li><li><div>
Good problem-solving and troubleshooting skills</div></li><li><div>
Good time management skills</div></li><li><div>
Strong customer relations skills</div></li><li><div>
Clear and concise verbal and written communications</div></li><li><div>
Ability to carry out detailed written and verbal instructions independently</div></li><li><div>
Ability to persuade/influence others in sensitive/confrontational situations</div></li><li><div>
Basic computer skills: DOS, Windows, UNIX, Microsoft Office</div></li></ul></div>

Field Service Tech - Lifecycle Services

Join NPI and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Field Service Tech - Lifecycle Services