Abrar Admin

Nscale

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 About Nscale
 
 
 
 Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
 
 
 
 
 We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.
 
 
 
 About The Role
 
 
 
 Nscale is seeking a Support Desk Analyst to provide first and second-line technical support to both internal teams and external customers.
 
 
 This role serves as the frontline of our support organization, ensuring timely resolution of technical issues, maintaining high service standards, and escalating complex problems appropriately. You will play a critical role in maintaining operational continuity and delivering a high-quality support experience in a fast-paced, high-growth AI infrastructure environment.
 
 
 
 What You'll be Doing
 
 
 
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 Handle incoming support requests via ticketing systems, email, and chat channels.
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 Diagnose, troubleshoot, and resolve hardware, software, and cloud infrastructure issues.
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 Log, track, and maintain accurate updates on all support tickets.
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 Prioritize and escalate issues appropriately based on severity and impact.
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 Maintain professional, clear, and courteous communication with users and stakeholders.
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 Provide first-line technical support for connectivity, access, and configuration issues.
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 Assist with account provisioning, permissions management, and authentication support.
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 Support onboarding and offboarding processes, including device and access setup.
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 Document issues, resolutions, and recurring patterns to build and maintain a knowledge base.
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 Identify systemic issues and escalate recurring problems to engineering or infrastructure teams.
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 Contribute to continuous improvement of support processes and workflows.
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 Identify opportunities for automation of repetitive support tasks.
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 Participate in knowledge-sharing sessions and internal training initiatives.
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 Support implementation of new tools, systems, and support platforms.
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 Collaborate closely with Internal IT, Infrastructure, and Platform Engineering teams.
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 Support incident response efforts and assist in restoring service during outages.
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 Ensure alignment with IT security and data protection standards.
 
 
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 Key Performance Indicators
 
 
 
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 First response time
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 Ticket resolution time
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 Customer satisfaction (CSAT)
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 Ticket backlog management
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 Escalation accuracy and efficiency
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 Knowledge base contribution and documentation quality
 
 
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 </ul>
 
 About You
 
 
 
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 1&ndash;3 years of experience in technical support, help desk, or a customer-facing technical role.
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 Strong troubleshooting and analytical problem-solving skills.
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 Excellent written and verbal communication skills.
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 Ability to prioritize effectively in a fast-paced, high-growth environment.
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 Organized, disciplined, and detail-oriented approach to work.
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 Reliable and methodical with strong ownership mindset.
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 Collaborative team player with strong interpersonal skills.
 
 
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 Technical Knowledge
 
 
 
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 Solid understanding of IT fundamentals (networking, operating systems, cloud concepts).
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 Experience supporting Windows and/or macOS environments.
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 Familiarity with ticketing systems and remote support tools.
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 Basic understanding of IT security and data protection principles.
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 Experience with VPN technologies and remote access troubleshooting.
 
 
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 </ul>
 
 Nice to Have
 
 
 
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 Experience in a startup or scale-up environment.
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 Familiarity with cloud platforms (AWS, GCP, Azure).
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 Exposure to GPU infrastructure or AI/ML environments.
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 Understanding of IT Service Management (ITIL) processes.
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 Relevant certifications (CompTIA A+, Security+, or similar).
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 Experience supporting technical or engineering teams.
 
 
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 What We Can Offer You
 
 
 
 At Nscale, you'll find a
 
 collaborative, supportive, and innovative environment
 
 where your contributions spark real impact. We're building something extraordinary, and we want you at the core.
 
 
 <ul>
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 Highly competitive package (base + equity) with reviews every 12 months. 🚀
 </li>
 <li>
 Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨
 </li>
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 Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support.
 </li>
 <li>
 
 Human-First Flexibility:
 
 We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.
 
 
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 </ul>
 
 Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work.
 
 
 
 
 Equal Opportunities Statement
 
 
 
 We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
 
 
 If there's anything we can do to accommodate your specific situation, please let us know.
 
 
 The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
 
 
 The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.
 
 
 Salary Range
 
 
 $40,000&mdash;$80,000 USD
 
 
 
 For information on how Nscale handles candidate personal data, please see our Employee &amp; Candidate Privacy Notice: Here.
 
</div>

Support Desk Analyst

<div>
 
 About Nscale
 
 
 
 Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
 
 
 We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.
 
 
 
 About the Role (Job Purpose)
 
 
 
 Nscale is seeking a Director, Security Risk &amp; Compliance to lead our global security governance, risk, compliance, and customer assurance programs.
 
 
 Reporting to the CISO, this executive will be responsible for enterprise security risk management, issue management, regulatory compliance, certifications, policy governance, security awareness, data governance, and customer trust.
 
 
 This is a highly strategic role at the center of Nscale's enterprise growth. As we sign large enterprise and regulated customers with significant security requirements, this leader will ensure Nscale's security posture meets &mdash; and exceeds &mdash; global standards while enabling business velocity.
 
 
 
 Please apply only if you have hands-on experience designing and implementing AI-driven cybersecurity programs, and can demonstrate prior work (e.g., case studies, architectures, or deployed solutions).
 
 
 
 
 What You'll be Doing (Responsibilities)
 
 
 
 
 Security Risk &amp; Governance
 
 
 
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 Establish and lead Nscale's global security risk management framework aligned to NIST Cybersecurity Framework (CSF) and international best practices.
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 Maintain enterprise risk registers and oversee issue identification, tracking, and remediation.
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 Develop and report security KPIs, KRIs, and board-level metrics.
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 Drive structured governance processes across engineering, infrastructure, and corporate functions.
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 Ensure continuous improvement across Identify, Protect, Detect, Respond, and Recover domains.
 
 
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 Compliance &amp; Certifications
 
 
 
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 Oversee global compliance programs including ISO 27001, SOC 2, NIST CSF, NIS2, Cyber Essentials Plus, and other applicable regulatory frameworks.
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 Lead certification efforts, surveillance audits, and recertifications.
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 Ensure technical controls are mapped and aligned across ISO, SOC 2, and NIST CSF domains.
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 Anticipate and prepare for evolving regulatory requirements across North America, EMEA, and APAC.
 
 
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 </ul>
 
 Customer Trust &amp; Deal Support
 
 
 
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 Own the security component of enterprise deal enablement.
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 Support RFPs, security questionnaires, and customer due diligence assessments.
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 Engage directly with enterprise security and risk teams during negotiations.
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 Develop standardized trust materials (security whitepapers, control matrices,
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 assurance packages).
 
 
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 Policy Management &amp; Assurance
 
 
 
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 Oversee security policy development, lifecycle management, and governance alignment to NIST CSF and ISO controls.
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 Ensure policies are operationalized, measurable, and auditable.
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 Lead internal control testing, assurance reviews, and continuous monitoring activities.
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 Coordinate cross-functional remediation efforts.
 
 
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 Training &amp; Awareness
 
 
 
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 Develop and scale global security awareness and role-based training programs.
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 Foster a culture of shared security ownership across engineering and corporate teams.
 
 
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 Data Governance &amp; Privacy Alignment
 
 
 
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 Partner with Legal, Product, and Engineering to mature data governance frameworks.
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 Oversee data classification, handling standards, retention, and cross-border data controls.
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 Align governance practices with regulatory and enterprise customer expectations.
 
 
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 Leadership &amp; Cross-Functional Partnership
 
 
 
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 Build and lead a high-performing global GRC and assurance organization.
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 Partner closely with Engineering, Product, Legal, Sales, Finance, and Executive Leadership.
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 Contribute to overall security strategy in partnership with the CISO.
 
 
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 About You (Skills / Qualifications)
 
 
 
 
 Required
 
 
 
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 15+ years of experience in security risk management, compliance, or governance leadership.
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 Experience leading global compliance programs in cloud, infrastructure, SaaS, or regulated environments.
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 Deep familiarity with NIST CSF, ISO 27001, SOC 2, and NIS2, and experience mapping controls across multiple frameworks.
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 Experience supporting enterprise sales cycles and large-customer security due diligence.
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 Demonstrated ability to build scalable risk and issue management programs.
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 Experience presenting security risk and compliance posture to executive leadership and boards.
 
 
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 </ul>
 
 Nice to Have
 
 
 
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 Experience in AI, GPU, cloud, or infrastructure platforms.
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 Background in regulated industries or critical infrastructure.
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 Experience operating across North America, EMEA, and APAC.
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 Professional certifications (e.g., CISSP, CISM, CRISC, ISO Lead Auditor).
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.
 
 
 <ul>
 <li>
 Highly competitive package (base + equity) with reviews every 12 months. 🚀
 </li>
 <li>
 Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨
 </li>
 <li>
 Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support.
 </li>
 <li>
 Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.
 </li>
 <li>
 Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work.
 
 
 </li>
 </ul>
 
 Equal Opportunities Statement
 
 
 
 We strongly encourage applications from people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
 
 
 If there's anything we can do to accommodate your specific situation, please let us know.
 
 
 The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
 
 
 
 For information on how Nscale handles candidate personal data, please see our Employee &amp; Candidate Privacy Notice: Here.
 
</div>

Director, Security Risk & Compliance

Join Nscale and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nscale

About Company

Support Desk Analyst

Director, Security Risk & Compliance