Urwah Admin

NTT DATA

Make an impact with NTT DATA
 Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
 
Your day at NTT DATA
 The Senior Team Lead, IT Data Centre Operations is a developing management role, responsible for collaborating to set standards and ensures the delivery of services to clients for a 24 x 7 x 365, Enterprise Service Desk that provides remote level I and level II technical support to users worldwide.
 
This role is responsible for assisting with the design of and delivering industry leading technologies and services to clients.
 
This developing people management role is responsible the day-to-day operations of their team(s) and provides guidance and mentorship whilst fostering a collaborative and high-performing work environment.
 
Key responsibilities: 
<ul>
<li>Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC team and facilitates cross-training and peer mentoring.</li>
<li>Participates in and ensures approval of the development of policies, standards, and procedures for the NOC.</li>
<li>May operate as any lower-level NOC Technician; responsible for assuming the workload and shift requirements for team if required.</li>
<li>Oversees and monitors the performance of assigned computing systems through subordinates. Ensures systems are managed to client SLA requirements.</li>
<li>Manages and communicates incidents impacting SLAs and responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.</li>
<li>Maintains, develops and improves reporting capabilities in the NOC. Makes regular reports to management on compliance with SLA objectives.</li>
<li>Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.</li>
<li>Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.</li>
<li>Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and client needs.</li>
<li>Leads, contributes to and provides technical QA for outage postmortem analysis.</li>
<li>Leads and participates in technical troubleshooting calls.</li>
<li>Provides technical QA and review of documentation provided to the NOC and IT Operations to ensure accuracy and ongoing applicability.</li>
<li>Ensures the quality and ongoing capability of delivery of remote hands and eyes services across multiple geographies.</li>
<li>Manages client operational calls and runs critical incident calls.</li>
<li>Contributes to production of scheduled management reports and attends and presents reports at service review meetings.</li>
<li>Ensures QA and measurement of vendor compliance with negotiated and guarantee service levels and delivery targets.</li>
</ul>
To thrive in this role, you need to have: 
<ul>
<li>Seasoned knowledge of voice and data networking principles as well as an excellent knowledge of the specific technologies used by clients, such as - Juniper and Cisco switches and routers, networking infrastructure technologies, WAN Technologies, and routing protocols.</li>
<li>Seasoned knowledge and understanding of the principles of service support as defined in the ITIL framework.</li>
<li>Good organizational and team leadership skills.</li>
<li>Highly focused on business outcomes.</li>
<li>Seasoned knowledge of enterprise ticketing systems.</li>
<li>Seasoned knowledge of Managed Services products within the IT field.</li>
<li>Seasoned knowledge of data center and collocation products and services.</li>
<li>Possess excellent written and verbal communication skills coupled with excellent interpersonal and customer service skills.</li>
<li>Ability to work well under pressure and deal with changing circumstances.</li>
<li>Flexible and adaptable to meet the team’s needs.</li>
<li>Process driven individual capable of managing and scaling team responsible for consistent, high quality service delivery to enterprise client base.</li>
<li>Innovative with a great deal of initiative and a collaborative, yet proactive approach.</li>
<li>Requires commercial awareness and relevant industry knowledge, including recent trends in technology and awareness of competing products and services.</li>
</ul>
Academic qualifications and certifications: 
<ul>
<li>Bachelor’s degree or equivalent in Information Technology or Technology Engineering or related field.</li>
<li>Relevant certifications such as ITIL, HDI preferred.</li>
<li>Additional certifications such as MCSE, RHCE, CCNA, CCDA preferred.</li>
</ul>
Required experience: 
<ul>
<li>Solid experience gained within a data center environment.</li>
<li>Solid experience in structured cabling which includes troubleshooting of fiber and copper cabling.</li>
<li>Solid experience in installation of servers, switches, PDU’s, and patch panels.</li>
<li>Relevant demonstrated experience working in Network Operations or Help Desk environment.</li>
<li>Developing demonstrated supervisory or team lead experience in a large 24 x 7 help desk operation responsible for providing support to revenue-generating external customers.</li>
<li>Relevant Help Desk Windows experience</li>
<li>Relevant UNIX and NOC experience</li>
</ul>
Workplace type: On-site Working
 
About NTT DATA
 NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
 
Equal Opportunity Employer
 NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
 
Third parties fraudulently posing as NTT DATA recruiters
 
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Senior Team Lead, IT Data Centre Operations

Req ID: 338946
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a BFS AI/DATA Sales Specialist - U.S. - Chicago or NE Region to join our team in Jersey City, New Jersey (US-NJ), United States (US).
 
Growth and innovation are imperatives for all Banking Financial Services firms, but relentless compliance, operational and risk pressures can hinder progress. NTT DATA’s BFS practices leverage deep industry expertise (Banking Financial Services Advisory Consulting; Customer Centric Banking; Data Intelligence; Digital Banking Transformation Modernization; Digital Technology Consulting and IT Digital Operations) to provide the insights, solutions, and business outcomes our customers need to succeed across all lines of their enterprise. We work to reduce IT complexity and help integrate business strategy with enabling value-add technologies, solutions, and process optimization to produce targeted business outcomes.
 
We are looking for a specialist, quota-carrying sales lead to drive growth across Banking and Financial Services (BFS) clients in North America. This role sits at the intersection of AI-driven business transformation, data foundations, modern infrastructure, and regulated industry transformation.
 
This is not transactional selling. You will act as a trusted advisor and thought leader, helping BFS clients reimagine their future in an AI-disrupted world—shaping vision, defining roadmaps, and guiding large-scale, multi-year transformation programs.
 
You will be supported by deep NTT DATA SMEs across AI, data, cloud, applications, security, and industry solutions, but you are expected to own the client narrative, connect the dots, and land complex deals.
 
Responsibilities: 
Revenue Growth Ownership
 <ul>
<li>Own a quota-carrying role measured on ACV, TCV</li>
<li>Drive new sales in existing accounts and breakthrough new logo and expansion opportunities across North American BFS clients</li>
<li>Shape and close large, complex, multi-tower transformation deals</li>
</ul>
Client Advisory Thought Leadership
 <ul>
<li>Engage senior BFS stakeholders (CIO, CTO, CDO, COO, Chief Risk/Compliance, Business Heads)</li>
<li>Lead conversations on:</li>
<li>The future of BFS in an AI-driven, highly regulated world</li>
<li>AI-led business reimagination (not just AI use cases) and hence pull in the underlying IT services and technologies offerings of NTT Data like – Modern Data services, App modernization, re-imagines BPO services, Transformed Infrastructure, Operating model and business process transformation enabled by AI</li>
<li>Position NTT DATA as a strategic transformation partner, not just a technology vendor</li>
</ul>
AI-Led Transformation Storytelling
 <ul>
<li>Articulate a compelling, end-to-end transformation narrative that covers:</li>
<li>AI and agentic processes</li>
<li>Data foundations (governance, quality, platforms, analytics)</li>
<li>Modern cloud and infrastructure</li>
<li>Application estate modernization</li>
<li>Business process change and operating model impact</li>
<li>Clearly explain why data, platforms, and modernization are prerequisites for AI success</li>
</ul>
Industry Regulatory Alignment
 <ul>
<li>Anchor all transformation discussions in BFS regulatory and compliance realities, including:</li>
<li>Data privacy and governance</li>
<li>Model risk management</li>
<li>Auditability and explainability of AI</li>
<li>Security and resilience</li>
<li>Help clients understand how AI-led transformation can align with and strengthen regulatory compliance, not conflict with it</li>
</ul>
Collaboration Deal Orchestration
 <ul>
<li>Work closely with Client executives of Top accounts, with Sales executives for new logos to drive increase in sales in their areas.</li>
<li>Leverage and orchestrate SMEs across NTT DATA practices (consulting, AI, data, cloud, apps, security, Data centers, and BFS domain industry solutions SME)</li>
<li>Translate deep technical capabilities into business-relevant outcomes</li>
<li>Act as the single narrative owner for the client journey</li>
</ul>
Qualifications: 
<ul>
<li>15–18+ years of experience in enterprise technology or transformation sales, IN BFS space.</li>
<li>Proven success selling into Banking Financial Services clients in North America</li>
<li>Experience owning and closing, complex, multi-stakeholder deals</li>
<li>Track record of selling consultative, transformation-led engagements (not just point solutions)</li>
</ul>
BFS Industry Expertise
 <ul>
<li>8+ years of BFS domains (Banking, Capital Markets, Payments, Lending)</li>
<li>Working knowledge of:</li>
<li>Regulatory and compliance requirements</li>
<li>Risk, governance, and data controls</li>
<li>Ability to discuss business, operations, and technology in one integrated conversation</li>
</ul>
AI, Data Technology Acumen
 <ul>
<li>8 + years’ experience with AI, Data, Technology. Comfortable discussing:</li>
<li>AI/GenAI and agentic architectures</li>
<li>Data platforms, governance, analytics, and data foundations</li>
<li>Cloud, infrastructure, and application modernization</li>
<li>Able to connect technology choices to business and operating model outcomes</li>
<li>Not expected to be an architect—but must be credibly fluent</li>
</ul>
Sales DNA Mindset
 <ul>
<li>8+ years of Specialist / solution-led sales focused on “value-add” offerings at the intersection of business and technology</li>
<li>Loves being seen as a thought partner and advisor</li>
<li>Strong storytelling skills—able to stitch a compelling narrative end-to-end</li>
<li>Curious, forward-looking, and passionate about how AI will reshape BFS</li>
</ul>
What Makes This Role Attractive
 <ul>
<li>Opportunity to shape AI-led transformation journeys for leading BFS institutions</li>
<li>Ability to sell strategic, multi-year programs with real business impact</li>
<li>Backed by deep global delivery, platforms, and SMEs</li>
<li>High visibility role with influence across industry, clients, and internal leadership</li>
<li>Ideal for sellers who want to lead with ideas, not just products</li>
</ul>
Success in This Role Looks Like
 <ul>
<li>Clients see you as a trusted advisor on AI-driven BFS transformation</li>
<li>You consistently create new opportunities and take it to qualification and help land complex, high-value deals</li>
<li>You elevate conversations from “technology” to business reimagination</li>
<li>You inspire confidence in navigating AI, data, regulation, and change—together</li>
</ul>
#LI-SGA
 
#BFSISales
 
#USSalesJobs
 
#BFSSales
 
About NTT DATA
 
NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
 
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $131,625. – 292,500. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
 
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

BFS AI/DATA Sales Specialist - U.S. - Chicago or NE Region

Req ID: 367045
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Business Analysis Specialist Advisor to join our team in Dallas, Texas (US-TX), United States (US).
 
Job Title
 
Solution Business Analyst – Healthcare
 
Day to Day job Duties: (what this person will do on a daily/weekly basis)
 
Role Summary
 
We are seeking an experienced Solution Business Analyst (SBA) with deep Healthcare domain expertise and hands-on experience in AI-driven and Agentic solutions. The ideal candidate will act as a strategic bridge between business stakeholders, clinical users, engineering teams, and data science teams, translating healthcare problems into scalable AI-powered solutions.
 
The role focuses on designing and delivering AI Agent-based healthcare solutions such as intelligent virtual agents, clinical decision support, care coordination assistants, patient engagement bots, automation for claims and revenue cycle management, and operational optimization.
 
Key Responsibilities
 
Business Domain Analysis
 <ul>
<li>Engage with healthcare stakeholders (providers, payers, life sciences, operations, compliance, IT) to understand business needs, workflows, and pain points.</li>
<li>Analyze as-is and to-be healthcare workflows, including clinical, administrative, operational, and financial processes.</li>
<li>Identify opportunities where AI Agentic systems can improve outcomes, reduce costs, or enhance efficiency.</li>
</ul>
AI Solution Design Requirements
 <ul>
<li>Define business, functional, and non-functional requirements for AI-powered and agent-based solutions.</li>
<li>Collaborate with AI/ML, data engineering, and solution architecture teams to design:</li>
<li>Autonomous or semi-autonomous AI agents</li>
<li>Multi-agent workflows</li>
<li>Human-in-the-loop systems</li>
<li>Translate requirements into:</li>
<li>User stories / epics</li>
<li>Process flows</li>
<li>Decision logic</li>
<li>Agent orchestration diagrams</li>
</ul>
Healthcare AI Use Cases
 <ul>
<li>Support AI solutions across healthcare use cases such as:</li>
<li>Patient engagement virtual health assistants</li>
<li>Clinical decision support systems (CDSS)</li>
<li>Care management population health</li>
<li>Claims automation prior authorization</li>
<li>Revenue cycle management</li>
<li>Clinical documentation EHR automation</li>
<li>Ensure solutions align with clinical safety, quality, and usability standards.</li>
</ul>
Data, Compliance Governance
 <ul>
<li>Work with data teams to define data requirements, sources (EHR, HL7/FHIR, claims, IoT, labs), and quality metrics.</li>
<li>Ensure AI solutions comply with healthcare regulations and standards including:</li>
<li>HIPAA</li>
<li>GDPR (where applicable)</li>
<li>HL7 / FHIR</li>
<li>Clinical governance and audit requirements</li>
<li>Assist in defining explainability, auditability, and bias mitigation requirements for AI agents.</li>
</ul>
Stakeholder Delivery Management
 <ul>
<li>Serve as a trusted advisor to clients and internal stakeholders.</li>
<li>Facilitate workshops, requirement sessions, and solution walkthroughs.</li>
<li>Support Agile delivery by participating in:</li>
<li>Sprint planning</li>
<li>Backlog grooming</li>
<li>UAT coordination</li>
<li>Assist with solution documentation, demos, and go-live support.</li>
</ul>
Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)
 
Required Skills Experience
 
Core Experience
 <ul>
<li>6+ years of experience as a Business Analyst / Solution Analyst in the Healthcare domain.</li>
<li>Strong understanding of healthcare ecosystems (providers, payers, life sciences, EHR systems).</li>
<li>Hands-on experience working on AI, ML, NLP, or automation-driven solutions.</li>
</ul>
AI Agentic Knowledge
 <ul>
<li>Understanding of:</li>
<li>AI Agents and Agentic workflows</li>
<li>LLM-based solutions (chatbots, copilots, virtual assistants)</li>
<li>Human-in-the-loop AI systems</li>
<li>Ability to translate business needs into AI agent behaviors, prompts, and workflows.</li>
<li>Familiarity with AI risks, ethics, and governance in healthcare.</li>
</ul>
Technical Analytical Skills
 <ul>
<li>Experience with:</li>
<li>Requirement modeling (BPMN, UML)</li>
<li>User stories and acceptance criteria</li>
<li>API-based and data-driven architectures</li>
<li>Working knowledge of:</li>
<li>EHR systems (Epic, Cerner, etc.)</li>
<li>HL7, FHIR standards</li>
<li>Cloud-based AI platforms (Azure, AWS, GCP – preferred)</li>
</ul>
Soft Skills
 <ul>
<li>Excellent stakeholder management and communication skills.</li>
<li>Ability to explain complex AI concepts to non-technical and clinical users.</li>
<li>Strong problem-solving and critical thinking mindset.</li>
<li>Collaborative and adaptable in fast-paced, innovation-driven environments.</li>
</ul>
Preferred Qualifications
 <ul>
<li>Experience delivering AI products or agent-based platforms in healthcare.</li>
<li>Exposure to GenAI, LLM orchestration frameworks, or autonomous agents.</li>
<li>Bachelor’s degree in Healthcare, IT, Engineering, or related field (Master’s preferred).</li>
<li>Certifications such as:</li>
<li>CBAP / CCBA</li>
<li>Healthcare IT certifications</li>
<li>Agile / Scrum BA certification</li>
</ul>
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Business Analysis Specialist Advisor

Req ID: 366994
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Active Directory/Azure AD Senior Identity Access Management (IAM) Architect - to join our team in Plano, Texas (US-TX), United States (US).
 
Systems Eng. Sr. Specialist Advisor– Active Directory/Entra ID
 
Role Overview
 
The NTT DATA Services Security organization is looking for talented security-oriented Systems SR. Engineering with strong Active Directory, DNS, DHCP, GPO, ADFS/Entra ID, MFA, SSO and related Identity skills. This role will be part of a larger dedicated security team dedicated to supporting, troubleshooting, upgrading Active Directory, Entra ID and related Identity technologies.
 
Role Responsibilities: 
<ul>
<li>Active Directory designing, Architecture Solutions, Integration with platforms Applications</li>
<li>Develop an architecture of directory solutions for Windows, Unix, and related platforms</li>
<li>Experience in consolidations of multiple forest and domains and demonstrated understanding on User accounts, machine accounts, GPOs</li>
<li>Understand the requirement and create a migration plan for any services i.e. DNS, DHCP, and Certificate Services (PKI) etc.</li>
<li>Analyzing the requirement and design a solution to fulfil the requirement with zero impact to other platforms</li>
<li>Develop a power shell scripting with AD modules or VB .Net based on the requirements</li>
<li>Manage Azure active directory design, Architect Solutions, Integration with platforms Applications and AD connector to Entra</li>
<li>Auditing the security logs and integrating with SIEM</li>
<li>Conducting POC with multiple vendors for AD solutions and prepare detailed test cases. Create a clear recommendation document with pros and cons for senior management</li>
<li>Vulnerability Assessment and Management related to Active Directory, DNS Windows platforms</li>
<li>Active Directory consolidations including application integration working with application teams</li>
<li>Recommend security best practices to achieve stated business objectives, advises on risk assumptions for any variances granted, and provides alternatives to achieve desired end results</li>
</ul>
Required Qualifications: 
<ul>
<li>Minimum 8 years relevant experience in Architecture and designing, solutions Migrating Active Directory, Entra ID ,Windows End points</li>
<li>Strong Demonstrated experience with Active Directory migration tool or equivalent and consolidation of Global Forest and Domains. Hands on experience in successful consolidation of AD Forests and Domains</li>
<li>Must have strong hands-on experience working on Entra ID (Azure Active Directory)</li>
<li>Extensive Experience working as Entra IDmin for enterprise Active Directory setup and maintenance</li>
<li>Strong experience in AD Trusts, two-way Trusts and one-way Trusts and deep knowledge of Active Directory Schemas and meta data</li>
<li>Strong Knowledge on Entra ID Identity Management Integration with on premise</li>
<li>Strong knowledge of Entra ID technologies, including authentication models, federation, Multifactor Authentication (MFA), conditional access policies and other relevant capabilities.</li>
<li>Knowledge of best practices in AD/Azure Privileged access management and modern AD/Azure Secured Administration practices</li>
<li>Strong hands-on experience in coding in PowerShell scripting</li>
<li>Strong Knowledge on IAM disciplines like PIM and Privilege Administrative Accounts PAM solutions such as CyberArk</li>
<li>Good knowledge on ADFS and Entra ID sync connectors</li>
<li>Strong familiarity with DNS Active Directory integrated, partitions and Infoblox DHCP systems and Migration of services from Active Directory any platform</li>
<li>Demonstrated knowledge and experience in AD assessment in terms of OU delegation, GPOs, permission etc.,</li>
<li>Expertise in Active Directory versions 2003, 2008R2, 2012R2 2016, 2019 and Azure Active Directory</li>
<li>Good knowledge and hands on experience in setting up lab based on the solution requirements</li>
<li>Demonstrated working knowledge and hands on experience in AD disaster recovery, Replication issues and resolution using tools such as repadmin</li>
<li>Demonstrated experience in writing and applying GPOs, especially related to domain consolidations</li>
<li>Good Knowledge on Active Directory windows audit logs and levels and SIEM integration</li>
<li>Good knowledge on Networking, firewalls, including host firewalls, DNS, DHCP, DFS Network load balancers and Secure Global Directory or Secure LDAP</li>
<li>Good knowledge on Cryptography, certificates, PKI, symmetric, asymmetric keys, Encryption hash algorithms</li>
<li>Good knowledge on AD authentication protocols Kerberos, NTLM, LDAP, LDAPS LDAP-Start TLS</li>
<li>Good knowledge on Network log capturing analyzing the network packet captures through the tools Wireshark, Tshark, Microsoft NM etc.,</li>
<li>Good knowledge on application integration with LDAP Kerberos i.e. Keytab, krb5 etc.,</li>
<li>Good knowledge on AD migration tools like ADMT, Quest etc., knowledge on AD trusts, forest, domain tree structures, sites, DNS, GPOs, OU, FRS, DFSR.</li>
<li>Good knowledge on any Identity Access Management tools like FIM, MIM, OIM, Quest etc.,</li>
<li>Exposure to SAML, OAuth, OpenID and other security/IAM related standards</li>
<li>Strong hands-on familiarity with host-based security solutions, Forensic Investigation agents, and Compliance scanning and reporting, Hardening Active Directory</li>
<li>Knowledge of single sign-on, federation, active directory/LDAP, Kerberos/NTLM authentication integrated Windows authentication</li>
<li>Good knowledge on Identity management and Role based access control, attribute-based access control entitlement management</li>
<li>Good knowledge on power shell scripting with AD modules or VB .Net and ability to write scripts based on the requirement</li>
<li>Excellent communication skills, especially verbal and written</li>
<li>Good documentation skills to write a design configuration documents version controls</li>
<li>Excellent Interpersonal skill and ability to work as part of a team</li>
<li>Home office for remote work</li>
<li>Ability to work some weekends and late nights performing approved changes</li>
<li>ITIL V3 or later experience, experience in writing change request and attending Change Advisory Boards (CAB) meeting</li>
<li>Experience with Security Controls and compliance</li>
</ul>
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Active Directory/Azure AD Senior Identity & Access Management (IAM) Architect -

<div>Req ID: 367706
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Call Center Analyst to join our team in Chicago, Illinois (US-IL), United States (US).
Job Description 
<ul><li>
Serves as back-up to the Service Center Manager including all related In-person escalations (General billing, FPC, UBR, etc.)</li><li>
Oversees the day-to-day operations of the CIT/WET team</li><li>
Facilitates CIT/WET meetings, reporting, follow-ups, and coordinating with other departments addressing and resolving customer inquiries and issues</li><li>
Provide guidance and support to team members, ensuring productivity targets are met</li><li>
Monitor and report on key performance indicators to Leadership</li><li>
Support FPC related issue via CIT including MIMO, processing/completing</li><li>
Organize and maintain records of CIT/WET efforts</li><li>
Ensure compliance with document retention policies if applicable.</li><li>
Facilitate clear and timely communication within the team</li><li>
Relay updates on policies, procedures, and applicable changes.</li><li>
Supports other Utility-Billing Supervisor escalations when needed</li><li>
Act as a liaison between teams and client</li><li>
Contributes to the development and delivery of applicable training programs for new and existing team members.</li><li>
Ensure team members are up to date on the latest policies and procedures.</li><li>
Conducts regular training assessments and adjust programs as needed.</li><li>
Present findings to leadership team for strategic decision-making.</li><li>
Implement escalation processes.</li><li>
Coordinate with various departments to resolve escalated issues.</li><li>
Provide feedback and coaching for continuous improvement.</li></ul> 
Minimum Requirements<div> 
<ul><li>
Minimum of 3 +years of experience in a contact center and/or customer service environment, including demonstrated familiarity with performance metrics related to Availability, Call Handling, and Quality Assurance.</li><li>
High school diploma or GED required.</li><li>
Language Requirement: Fluency in English (written and verbal).</li></ul> 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $49,456 &ndash; $74,184. Actual compensation will depend on a number of factors, including the candidate&rsquo;s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.</div> 
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client&rsquo;s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</div>

Call Center Analyst

Req ID: 367709
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Call Center Associate_ On-Site to join our team in Chicago, Illinois (US-IL), United States (US).
 
Job Description
 
This role is responsible for delivering high‑quality customer support related to account and billing inquiries. The position requires strong problem‑solving skills, attention to detail, and a customer‑first mindset.
 
Key Responsibilities
 •
 
Educate and assist customers with account‑related billing questions, concerns, and requests
 •
 
Research and analyze customer inquiries, taking appropriate action to fully resolve billing issues in accordance with established policies, procedures, and protocols
 •
 
Promote positive customer relationships while maintaining high standards of ethics, quality, and professionalism
 •
 
Provide application and navigational support for customer‑facing technologies
 •
 
Guide customers through the problem‑solving process in a clear and supportive manner
 •
 
Escalate unresolved issues to the appropriate next level of support when necessary
 •
 
Provide accurate information related to first‑level business requirements
 •
 
Document all customer interactions by entering thorough and accurate account notes in accordance with Account Note Maintenance Guidelines
 •
 
Share customer feedback and suggestions with the appropriate internal teams
 
Work Location
 
This position is based onsite at: 
2 N. LaSalle Street, Chicago, IL (Downtown Chicago)
 
Minimum Requirements
 •
 
Minimum of 3 years of experience in a contact center and/or customer service environment
 •
 
Minimum of 3 years of experience meeting contact center performance metrics, including availability, call handling, and quality assurance
 •
 
High school diploma or GED required
 •
 
Language requirement: Fluent in English
 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $30,990 – $52,750. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Call Center Associate_ On-Site

osition: Customer Care Senior Analyst
 
**Must Live in Continental United States**
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
 
Pay for this role is $72,800 salary
 
Basic Qualifications: 
<ul>
<li>3 years of customer service experience, preferably in financial services or a BPO environment.</li>
<li>2 Years MS Office Suite Experience including report writing and presenting.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>High school diploma or GED Required.</li>
<li>3 Years knowledge of Life insurance and Annuity policies</li>
</ul>
Responsibilities: 
<ul>
<li>Establishes solid working relationships with clients and internal departments to resolve escalated issues.</li>
<li>Possesses moderate knowledge of all facets of Variable life Insurance and annuity products.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>Strong understanding of investment account servicing and mutual fund or annuity products.</li>
<li>Answer questions and provide information regarding their needs/questions through the utilization of multiple applications and platforms. In addition, you will maintain customer confidentiality while complying with privacy regulations and meeting or exceeding performance metrics, quality, and service standards.</li>
<li>You will conduct research to respond to customer inquiries and document customer interactions in the appropriate systems. You will take ownership of each call working to de-escalate customer concerns as needed.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Ability to navigate multiple systems and manage time effectively.</li>
<li>High attention to detail with a commitment to compliance and accuracy.</li>
<li>Provide high-quality customer care through phone, email, and chat channels.</li>
<li>Assist clients with inquiries related to investment accounts, transactions, and financial products.</li>
<li>Ensure all communication follows FINRA, SEC, and internal compliance policies.</li>
<li>Process account updates, documentation requests, and service transactions accurately and efficiently.</li>
<li>Research and resolve customer issues promptly while maintaining a positive customer experience.</li>
<li>Maintain detailed records of all customer interactions in the CRM system.</li>
</ul>
New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
 
Remote Working and Technology Requirements
 
To work Hybrid remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
 
Technology
 <ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
 <ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Hybrid Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
 
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
 <ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>

BPO Customer care senior analyst

Join NTT DATA and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.