Urwah Admin

NTT DATA

<div>NTT DATA currently seeks a Major Incident Manager (MIM), to join our team in this 100% remote role. (Up to 25% weekend work, may vary with incident type. Flex time will be offered to maintain 40 hour week)
<div> 
W2 candidates only &mdash; Agencies and Vendors will not be considered</div> 
 
Summary: 
The Major Incident Manager (MIM) is a senior-level leadership role responsible for managing critical IT incidents that impact patient care, clinical operations, and enterprise healthcare systems. Serving as the organization's Incident Commander, this individual leads the response to high-severity incidents, drives rapid service restoration, and serves as the primary decision-maker during major outages. The role requires exceptional judgment, executive-level communication, and expertise in healthcare IT environments, including infrastructure, networks, clinical applications, imaging systems, and EHR platforms. 
 
This position is accountable for incident outcomes, ensuring effective resolution, stakeholder communication, and operational stability across multiple healthcare facilities and systems. 
 
 
Responsibilities:
<ul><li>Lead and coordinate Priority 1 and Priority 2 major incidents impacting multiple facilities, systems, or clinical applications.</li>
<li>Facilitate incident bridge calls and war rooms, driving rapid resolution while prioritizing patient safety and business continuity.</li>
<li>Assess the impact of outages on clinical and business operations, including HER, imaging, network, and cloud environments.</li>
<li>Communicate incident status and recovery progress to executive leadership, technical teams, and business stakeholders.</li>
<li>Conduct post-incident reviews, root cause analysis, and corrective action tracking to prevent recurrence.</li>
<li>Collaborate with cross-functional teams, vendors, and managed service providers to restore services and improve operational resilience.</li>
<li>Monitor and analyze performance metrics, incident trends, and recurring issues to drive continuous improvement.</li>
<li>Leverage monitoring, alerting, and AIOps tools to support rapid detection and recovery of critical incidents.</li>
<li>Identify automation opportunities and optimize incident management processes aligned with ITIL, HIPAA, and organizational standards.</li>
<li>Maintain incident documentation, runbooks, and procedures to support effective enterprise-wide response.</li>
</ul>
 
Required:
<ul><li>8+ years of progressive IT operations or enterprise support experience.</li>
<li>5+years in IT major incident management or IT service management, with specific experience in healthcare environments and enterprise operations centers.</li>
<li>5+ years of experience &amp; strong understanding of IT infrastructure</li>
<li>5+ years of technical experience in one or more of the following areas - Networking, Clinical Imaging devices and applications and EHR access fundamentals.</li>
<li>5+ years of experience &amp; strong understanding of HIPAA and HITECH compliance regarding protected health information (PHI).</li>
<li>5+ years proven track record in managing large-scale, network or operations center with complex operations.</li>
<li>5+ years of in-depth knowledge of enterprise network architecture, data center operations, cloud environments, and relevant software/tools (e.g., ScienceLogic, Solar/Winds, SendWordNow, ServiceNow). 
</li></ul>Preferred:
<ul><li>MBA or a related Master's degree is highly preferred.</li>
<li>ITIL 4 Foundation or higher.</li>
<li>Experience with industry-standard monitoring and observability tools (e.g., ScienceLogic, SolarWinds).</li>
</ul>
 
Education:
<ul><li>Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field is required</li></ul> 
 
 
NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($82.00-$87.00). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. 
 
This position may also be eligible for incentive compensation based on individual and/or company performance. 
 
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&amp;D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits 
 
About NTT DATA: 
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com. 
 
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. 
 
#LI-NorthAmerica 
#INDHRS</div>

Major Incident Manager (MIM)

Req ID: 382105
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Distinguished AI Engineer to join our team in Jersey City, New Jersey (US-NJ), United States (US).
 
Distinguished AI Engineer
 
Enterprise AI Architecture / LLM Platforms / Advanced AI Systems
 
Role purpose
 
Set the architecture, engineering standards, platform strategy, and technical governance for enterprise AI and GenAI capabilities. This role guides senior engineering teams and ensures AIRP is scalable, reusable, observable, cost-efficient, secure, and compliant, while remaining AWS-first today and cloud-agnostic by design.
 
Client-specific emphasis
 <ul>
<li>Own the cloud-agnostic AI blueprint while leveraging AWS as the current implementation platform.</li>
<li>Define reusable Terraform/IaC and DevOps pipeline patterns that can be federated across multiple AIRP use cases.</li>
<li>Ensure architecture supports AI for business, AI for engineering, and responsible citizen development without fragmenting controls.</li>
</ul>
Primary ownership
 <ul>
<li>Target-state enterprise AI architecture, AIRP reference patterns, reusable platform capabilities, and guardrails.</li>
<li>LLMOps, AI gateways, model-serving strategy, evaluation platforms, observability, governance, and operating standards.</li>
<li>Technical assurance for high-risk or high-impact AI initiatives across banking use cases.</li>
</ul>
Key responsibilities
 <ul>
<li>Define target-state architecture for AIRP, LLM platforms, model hubs, AI gateways, RAG services, agent frameworks, orchestration layers, and model-serving infrastructure.</li>
<li>Establish enterprise standards for AI SDLC, LLMOps, MLOps, evaluation, release management, operational resilience, and production support.</li>
<li>Create AWS implementation patterns that align with a cloud-agnostic blueprint and minimize unnecessary vendor lock-in.</li>
<li>Define standards for Terraform modules, reusable IaC templates, environment strategy, pipeline promotion, approvals, observability, secrets, rollback, and operational controls.</li>
<li>Guide architecture for secure, scalable, and cost-efficient inference across cloud, hybrid, private, and containerized environments.</li>
<li>Define guardrail patterns for hallucination mitigation, bias monitoring, harmful-content controls, prompt injection defense, data leakage prevention, and human oversight.</li>
<li>Lead design reviews for critical AI systems and provide technical assurance to architecture, risk, security, and governance forums.</li>
<li>Partner with cybersecurity, risk, compliance, legal, audit, product, business, and citizen-development enablement teams.</li>
<li>Assess emerging AI technologies and recommend adoption based on business value, maturity, risk, cost, portability, and regulatory fit.</li>
</ul>
Must-have candidate profile
 <ul>
<li>10+ years in AI/ML systems, distributed systems, enterprise architecture, or platform engineering.</li>
<li>Deep experience with LLMs, RAG, embeddings, model serving, AI orchestration, evaluation frameworks, and AI infrastructure.</li>
<li>Proven track record defining architecture and technical standards across multiple engineering teams.</li>
<li>Strong AWS cloud architecture experience or comparable hyperscaler depth, with clear ability to design cloud-agnostic AI platform patterns.</li>
<li>Experience shaping Terraform/IaC standards, DevOps pipelines, secure deployment patterns, observability, resiliency, and platform operating models.</li>
<li>Ability to influence senior stakeholders and operate across business, technology, risk, compliance, security, data, and architecture forums.</li>
</ul>
Preferred experience
 <ul>
<li>Global bank, fintech, financial-services, or regulated-enterprise platform experience.</li>
<li>Experience with enterprise AI platforms, private LLM deployments, internal model hubs, AI gateways, multi-cloud AI strategy, or platform blueprint ownership.</li>
<li>Familiarity with Responsible AI, model risk management, audit expectations, technology risk controls, and citizen development governance.</li>
</ul>
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role will depend on the nature of the role offered and will either be [$139,872 - $209,808], or [$80-$100] if the role is hired as a temporary position. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
 
This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.
 
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Distinguished AI Engineer

<div>Company Overview: 
Req ID: 375019 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
NTT DATA's Client is currently seeking a Vulnerability Management Analyst- Bilingual Japanese/English to join their team in Dallas, Texas (US-TX), United States (US). 
 
Job Description: 
The Vulnerability Management Analyst is responsible for identifying, assessing, tracking, and coordinating remediation of security vulnerabilities across enterprise infrastructure, applications, cloud environments, and end-user devices. The role serves as a key liaison between Security Operations, OEM vendors, IT Operations, Infrastructure, Cloud, Application Support, and Account Security Teams to ensure vulnerabilities and security-related technical issues are remediated in accordance with organizational security policies and compliance requirements. 
 
The analyst will coordinate with OEM vendors to resolve product defects, security bugs, patches, and technical issues while ensuring compliance with security standards and supporting security governance through reporting and metrics. 
 
Key Responsibilities
<ul><li>Vulnerability Assessment &amp; Remediation Management</li>
<li>Monitor and manage enterprise vulnerability remediation activities across servers, endpoints, network devices, applications, databases, and cloud platforms.</li>
<li>Review vulnerability scan results and prioritize remediation activities based on severity, exploitability, business impact, and risk ratings.</li>
<li>Track vulnerabilities through their lifecycle from identification to closure.</li>
<li>Coordinate remediation activities with Infrastructure, Application, Cloud, and Operations teams.</li>
<li>Validate remediation effectiveness through rescanning and verification activities.</li>
</ul>OEM Vendor Coordination
<ul><li>Coordinate with OEM vendors and technology partners to resolve identified software bugs, security vulnerabilities, patching issues, and technical defects.</li>
<li>Engage vendors for root cause analysis and technical troubleshooting related to security findings.</li>
<li>Track vendor remediation timelines and ensure timely resolution of critical issues.</li>
<li>Review vendor security advisories and assess organizational impact.</li>
<li>Participate in vendor technical meetings and escalation calls when required.</li>
</ul>Security Policy Enforcement
<ul><li>Enforce security policies, standards, and controls as directed by the Account Security Team.</li>
<li>Ensure systems comply with established vulnerability management and security governance requirements.</li>
<li>Support implementation of security baselines, hardening standards, and remediation mandates.</li>
<li>Monitor policy exceptions and assist with risk acceptance processes.</li>
<li>Work with stakeholders to address non-compliant systems and recurring security issues.</li>
</ul>Reporting &amp; Metrics
<ul><li>Generate security and operational reports mutually agreed upon with the Account Security Team.</li>
<li>Produce vulnerability dashboards and remediation status reports.</li>
<li>Track key metrics including:</li>
<li>Open vulnerabilities</li>
<li>Critical and high-risk findings</li>
</ul>SLA compliance
<ul><li>Remediation aging</li>
<li>Patch compliance rates</li>
<li>Present remediation trends and risk posture updates to stakeholders and management.</li>
<li>Security Governance &amp; Compliance Support</li>
<li>Support internal and external audit activities related to vulnerability management.</li>
<li>Assist in demonstrating compliance with:</li>
<li>CIS Benchmarks</li>
<li>PCI DSS</li>
<li>ISO 27001</li>
<li>NIST Framework</li>
<li>SOC Controls</li>
<li>Maintain documentation for remediation tracking and audit evidence.</li>
</ul>Continuous Improvement
<ul><li>Identify opportunities to improve vulnerability management processes and remediation workflows.</li>
<li>Recommend enhancements to vulnerability scanning, reporting, and remediation tracking.</li>
<li>Assist in the implementation of automation and process improvements.</li>
<li>Contribute to overall security program maturity initiatives.</li>
</ul>Required Qualifications:
<ul><li>Bilingual in Japanese/English</li>
<li>5+ years of experience in Vulnerability Management, Security Operations, Infrastructure Security, and/or Information Security.</li>
<li>Experience managing enterprise vulnerability programs and remediation coordination.</li>
<li>Must have experience managing Asset inventory maintenance</li>
<li>Must have subsidiary governance support experience</li>
<li>Highly preferred and aligned Technical Skills:</li>
<li>Vulnerability Management Platforms</li>
</ul>Experience with one or more:
<ul><li>Tenable Nessus</li>
<li>Tenable Security Center</li>
<li>Qualys VMDR</li>
<li>Rapid7 InsightVM</li>
<li>Microsoft Defender Vulnerability Management</li>
<li>Operating Systems</li>
<li>Windows Server</li>
<li>Linux (RHEL, Ubuntu, CentOS)</li>
<li>Unix Platforms</li>
<li>Infrastructure &amp; Cloud</li>
<li>Active Directory</li>
<li>VMware</li>
<li>Azure</li>
<li>AWS</li>
<li>Network Devices</li>
<li>Security Technologies</li>
<li>Vulnerability Scanners</li>
<li>Patch Management Solutions</li>
<li>Endpoint Security Tools</li>
<li>SIEM Platforms</li>
<li>Security Compliance Tools</li>
</ul>Education
<ul><li>Bachelor's degree in Cyber Security, Information Technology, Computer Science, or related discipline.</li>
<li>Equivalent professional experience may be considered.</li>
</ul>#LI-NorthAmerica 
About NTT DATA: 
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com 
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $60.12/hour - $70/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. 
This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</div>

Vulnerability Management Analyst- Bilingual Japanese/English

Req ID: 384279
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Pharmacy Representative II, Remote to join our team in Lincoln, Rhode Island (US-RI), United States (US).
 
Position Summary: 
As a Rep II, Operations, you will support Medicare members, prescribers, and providers by processing coverage-related requests across both phone and fax (offline) channels. This role integrates responsibilities previously segmented by channel (phone vs. fax) and line of business (Medicare Part D and applicable Medicare Part B processes), reflecting the organization’s modularized training model in which colleagues progressively learn, practice, and apply end‑to‑end skills before fully transitioning to production work.
 
In this role, you will be responsible for accurate case setup, review, outreach, documentation, and timely resolution of requests in accordance with Medicare guidelines, CMS-mandated timelines, and internal quality standards. You will demonstrate strong attention to detail, professional verbal and written communication skills, and the ability to problem-solve in a highly regulated, fast-paced environment. Work will be performed through a combination of inbound and outbound phone interactions and fax-based casework.
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Pharmacy Representative II, Remote

Make an impact with NTT DATA
 Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
 
Your day at NTT DATA
 The Data Centre Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
 
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
 
Key responsibilities: 
<ul>
<li>Maintains the support process and ensures that requests for support are handled according to the procedures.</li>
<li>Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.</li>
<li>Identifies and resolves problems following agreed procedures.</li>
<li>Carries out agreed maintenance tasks.</li>
<li>Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.</li>
<li>Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.</li>
<li>Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.</li>
<li>Prioritises and diagnoses incidents according to agreed procedures.</li>
<li>Investigates causes of incidents and seeks resolution.</li>
<li>Escalates unresolved incidents and follows up until incident is resolved.</li>
<li>Provides service recovery, following resolution of incidents.</li>
<li>Documents and closes resolved incidents according to agreed procedures.</li>
<li>Maintains secure, accurate, complete, and current configuration on configuration items (CIs).</li>
<li>Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.</li>
<li>Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.</li>
<li>Maintains knowledge of specific specialisms, provides detailed advice regarding their application.</li>
<li>Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.</li>
<li>Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.</li>
<li>Identifies problems and errors prior to or when they occur.</li>
<li>Logs all such incidents in a timely manner with the required level of detail with all the necessary.</li>
<li>Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.</li>
</ul>
Knowledge, Skills and Attributes: 
<ul>
<li>Ability to communicate and work across different cultures and social groups.</li>
<li>Ability to plan activities and projects well in advance and takes into account possible changing circumstances.</li>
<li>Ability to maintain a positive outlook at work.</li>
<li>Ability to work well in a pressurized environment.</li>
<li>Ability to work hard and put in longer hours when it is necessary.</li>
<li>Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.</li>
<li>Ability to adapt to changing circumstances.</li>
<li>Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.</li>
<li>Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, EMC, Dell Avaya etc.</li>
<li>Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.</li>
</ul>
Academic qualifications and certifications: 
<ul>
<li>Bachelor's degree or equivalent in Information Technology or Computing or related field.</li>
<li>Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.</li>
</ul>
Required experience: 
<ul>
<li>Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.).</li>
<li>Entry level experience in technical support to clients.</li>
<li>Entry level experience in diagnosis and troubleshooting.</li>
<li>Entry level experience providing remote support in Data Center technologies.</li>
<li>Entry level experience in relevant technology.</li>
</ul>
Workplace type: On-site Working
 
About NTT DATA
 NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune
 
Global 100. We are committed to accelerating client success and positively impacting society through
 
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
 
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
 
application services. Our consulting and industry solutions help organizations and society move
 
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
 
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
 
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
 
year in RD.
 
Equal Opportunity Employer
 NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
 
Third parties fraudulently posing as NTT DATA recruiters
 
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Data Centre Remote Field Service Engineer (L1)

<div>Make an impact with NTT DATA 
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion &ndash; it&rsquo;s a place where you can grow, belong and thrive.<div>
Your day at NTT DATA 
The Data Centre Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. 
 
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.</div><div> 
Key responsibilities:<ul><li>
Maintains the support process and ensures that requests for support are handled according to the procedures.</li><li>
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.</li><li>
Identifies and resolves problems following agreed procedures.</li><li>
Carries out agreed maintenance tasks.</li><li>
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.</li><li>
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.</li><li>
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.</li><li>
Prioritises and diagnoses incidents according to agreed procedures.</li><li>
Investigates causes of incidents and seeks resolution.</li><li>
Escalates unresolved incidents and follows up until incident is resolved.</li><li>
Provides service recovery, following resolution of incidents.</li><li>
Documents and closes resolved incidents according to agreed procedures.</li><li>
Maintains secure, accurate, complete, and current configuration on configuration items (CIs).</li><li>
Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.</li><li>
Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.</li><li>
Maintains knowledge of specific specialisms, provides detailed advice regarding their application.</li><li>
Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.</li><li>
Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.</li><li>
Identifies problems and errors prior to or when they occur.</li><li>
Logs all such incidents in a timely manner with the required level of detail with all the necessary.</li><li>
Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.</li></ul></div><div> 
Knowledge, Skills and Attributes:<ul><li>
Ability to communicate and work across different cultures and social groups.</li><li>
Ability to plan activities and projects well in advance and takes into account possible changing circumstances.</li><li>
Ability to maintain a positive outlook at work.</li><li>
Ability to work well in a pressurized environment.</li><li>
Ability to work hard and put in longer hours when it is necessary.</li><li>
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.</li><li>
Ability to adapt to changing circumstances.</li><li>
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.</li><li>
Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, EMC, Dell Avaya etc.</li><li>
Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.</li></ul></div><div> 
Academic qualifications and certifications:<ul><li>
Bachelor's degree or equivalent in Information Technology or Computing or related field.</li><li>
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.</li></ul></div><div> 
Required experience:<ul><li>
Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.).</li><li>
Entry level experience in technical support to clients.</li><li>
Entry level experience in diagnosis and troubleshooting.</li><li>
Entry level experience providing remote support in Data Center technologies.</li><li>
Entry level experience in relevant technology.</li></ul></div>
Workplace type:
On-site Working 
About NTT DATA 
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world&rsquo;s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&amp;D. 
Equal Opportunity Employer 
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. 
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.</div>

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Java Backend Engineer (Onsite Hybrid) to join our team in Merrimack, New Hampshire (US-NH), United States (US).
 
Basic Qualifications: 
<ul>
<li>10+ years of demonstrable experience in full stack Java programming building scalable web applications</li>
<li>6+ years of experience with Java Spring based frameworks and libraries preferably Spring boot</li>
<li>5+ years of experience working with public Cloud and Cloud based technologies with Microsoft Azure preferred</li>
<li>6+ years of experience building and consuming REST API based integration and microservices architecture</li>
</ul>
Preferred Skills: 
<ul>
<li>Hands on experience working with messaging technologies such as RabbitMQ, Kafka or Service Bus</li>
<li>Building applications working with databases like Oracle, Postgres etc.</li>
<li>Solid understanding and experience working with CI/CD processes and tools such as Jenkins</li>
<li>Experience with software application testing approaches and tools like jUnit, Cucumber, Selenium</li>
<li>Experience with Chaos Testing and other SRE practices for building highly resilient cloud based software applications</li>
<li>Experience designing and developing applications in microservices architecture</li>
</ul>
Education: 
<ul>
<li>Bachelor’s Degree or equivalent in a technology related field (e.g. Computer Science, Engineering, etc.) required.</li>
</ul>
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $96,800 - $145,200 per annum. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
 
#L1-NorthAmerica
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Java Backend Engineer (Onsite Hybrid)

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Java Backend Engineer (Onsite Hybrid)