Urwah Admin

NTT DATA

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Java Backend Engineer (Onsite Hybrid) to join our team in Merrimack, New Hampshire (US-NH), United States (US).
 
Basic Qualifications: 
<ul>
<li>10+ years of demonstrable experience in full stack Java programming building scalable web applications</li>
<li>6+ years of experience with Java Spring based frameworks and libraries preferably Spring boot</li>
<li>5+ years of experience working with public Cloud and Cloud based technologies with Microsoft Azure preferred</li>
<li>6+ years of experience building and consuming REST API based integration and microservices architecture</li>
</ul>
Preferred Skills: 
<ul>
<li>Hands on experience working with messaging technologies such as RabbitMQ, Kafka or Service Bus</li>
<li>Building applications working with databases like Oracle, Postgres etc.</li>
<li>Solid understanding and experience working with CI/CD processes and tools such as Jenkins</li>
<li>Experience with software application testing approaches and tools like jUnit, Cucumber, Selenium</li>
<li>Experience with Chaos Testing and other SRE practices for building highly resilient cloud based software applications</li>
<li>Experience designing and developing applications in microservices architecture</li>
</ul>
Education: 
<ul>
<li>Bachelor’s Degree or equivalent in a technology related field (e.g. Computer Science, Engineering, etc.) required.</li>
</ul>
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $96,800 - $145,200 per annum. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
 
#L1-NorthAmerica
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Java Backend Engineer (Onsite Hybrid)

Req ID: 379626
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Deskside Support Technician to join our team in Edison, New Jersey (US-NJ), United States (US).
 
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
 
This position will be working in Edison but also could be required to work in other locations when necessary. Rotating On-call/holiday and occasional weekend support. This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law.
 
Job Responsibilities Include: 
<ul>
<li>Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.</li>
<li>Provide customer service to a large end user base onsite at customer’s location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.</li>
<li>Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.</li>
<li>Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.</li>
<li>Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.</li>
<li>IMAC - Desktop, Laptop, printer and attached peripherals installation maintenance including hardware, software, and consumables.</li>
<li>Ticket and workload management utilizing customer provided ticketing system.</li>
<li>Physically able to lift and move hardware.</li>
</ul>
Basic Qualifications: 
<ul>
<li>Must have at least at least 1+ years of experience desktop support experience including:</li>
<li>Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.</li>
<li>Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.</li>
</ul>
Preferred Skills: 
<ul>
<li>MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client</li>
<li>Motivated technician with proven troubleshooting skills</li>
<li>Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.</li>
<li>Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.</li>
<li>Familiarity with workgroup and domain environments</li>
<li>Windows 10 / ChromeOS / Cloud Ready Deployments</li>
<li>Active Directory - Computer management</li>
<li>Imaging, software push using Ivanti LANDesk</li>
<li>Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)</li>
<li>Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)</li>
<li>Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)</li>
</ul>
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $24.50 - $29.00. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Deskside Support Technician

Make an impact with NTT DATA
 Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
 
Your day at NTT DATA
 The Data Center Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
 
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
 
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
 
The Data Center Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
 
Key responsibilities: 
<ul>
<li>Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.</li>
<li>Ensures that any software that is part of the solution is installed and configured according to client requirements.</li>
<li>Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.</li>
<li>Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.</li>
<li>Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.</li>
<li>Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.</li>
<li>Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.</li>
<li>Ensures the efficient and comprehensive resolution of incidents and requests.</li>
<li>Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.</li>
<li>Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.</li>
<li>Provides second line remote and onsite technical support to clients.</li>
<li>Provides second line field engineering services to clients.</li>
<li>Reports and escalates issues to 3rd party vendors if necessary.</li>
<li>Follows the required handover procedures for shift changes to ensure service continuity.</li>
</ul>
To thrive in this role, you need to have: 
<ul>
<li>Good communicate skills, both verbal and written.</li>
<li>Ability to plan activities and projects well in advance and take into account possible changing circumstances.</li>
<li>Ability to maintain a positive outlook at work.</li>
<li>Ability to work well in a pressurized environment.</li>
<li>Ability to work hard and put in longer hours when it is necessary.</li>
<li>Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.</li>
<li>Ability to adapt to changing circumstances.</li>
<li>Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.</li>
</ul>
Academic qualifications and certifications: 
<ul>
<li>Bachelor's degree or equivalent in Information Technology or Computing or related field.</li>
<li>Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.</li>
</ul>
Required experience: 
<ul>
<li>Moderate level of experience in building, deploying and supporting data center networking infrastructure.</li>
<li>Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies.</li>
</ul>
Workplace type: On-site Working
 
About NTT DATA
 NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune
 
Global 100. We are committed to accelerating client success and positively impacting society through
 
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
 
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
 
application services. Our consulting and industry solutions help organizations and society move
 
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
 
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
 
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
 
year in RD.
 
Equal Opportunity Employer
 NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
 
Third parties fraudulently posing as NTT DATA recruiters
 
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Data Centre Service Delivery Field Support Engineer (L2)

Make an impact with NTT DATA
 Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
 
Your day at NTT DATA
 
As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with assigned Small and Medium Business (SMB) accounts, ensuring client satisfaction, driving revenue growth, and expanding opportunities across our technology and cloud solution portfolio, with a strong focus on AWS solutions. Youll utilize our leading technologies and methodologies to understand clients business needs and deliver tailored solutions that help them achieve their digital transformation goals.
 
Youll manage and grow strategic client relationships by leveraging consultative selling, strategic planning, and account management best practices, coordinating with our global network of offices, technical architects, and solutions engineers to deliver exceptional client experiences. Your focus will include achieving revenue and margin targets, minimizing client churn, maximizing customer retention, and identifying upsell and cross-sell opportunities throughout the customer lifecycle.
 
By utilizing your extensive knowledge of modern technology sales methodologies, cloud services, and market trends, you will develop and implement account strategies that drive long-term customer success. Youll work closely with major stakeholders to identify business opportunities, provide strategic guidance on AWS solutions, contribute to revenue growth, and support clients through every stage of their buying journey.
 
You will be utilizing major CRM tools to manage accounts, opportunities, sales pipelines, forecasts, and customer collaboration activities. You will proactively identify, develop, negotiate, and close new business opportunities while analyzing customer requirements, planning strategically, and collaborating across geographies to meet and exceed sales quotas and KPIs.
 
As the primary point of contact for your clients, youll tackle customer challenges, ensure client satisfaction, and lead contract, pricing, and service agreement negotiations. You will partner with internal teams to translate client requirements into scalable technology and AWS cloud solutions that deliver measurable business value and long-term success.
 
To thrive in this role, you need to have: 
•
 
Strong sales and business acumen, with expertise in consultative and solution-based selling, strategic account planning, and achieving revenue targets.
 •
 
5 years or more of proven experience managing client relationships throughout the customer lifecycle, driving customer satisfaction, retention, and revenue growth through upselling and cross-selling.
 •
 
Strong understanding of AWS services, cloud technologies, and the ability to translate customer business needs into impactful cloud solutions.
 •
 
Knowledge of NTT DATAs technology offerings, client use cases, market trends, and competitive landscape.
 •
 
Ability to identify, develop, advance, negotiate, and close opportunities within assigned accounts and prospects.
 •
 
Experience working in technology sales, account management, or business development, preferably within the SMB segment and exposure to customers across the Middle East and Africa region.
 •
 
Proficiency in Salesforce or other CRM platforms for opportunity management, pipeline tracking, forecasting, and reporting.
 •
 
Strong collaboration skills with the ability to align internal stakeholders, including technical architects, solutions engineers, and delivery teams, around a common customer vision.
 •
 
Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.
 •
 
A customer-first mindset, strong problem-solving abilities, and the capability to work independently in a fast-paced and agile environment.
 •
 
Experience leading contract, pricing, and service level agreement negotiations to successfully close customer deals.
 •
 
A bachelors degree or equivalent in Business, Marketing, Sales, or a related field.
 •
 
AWS certifications (such as AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate) are considered an advantage.
 •
 
Fluency in both Arabic and English is required.
 
Workplace type: On-site Working
 
About NTT DATA
 NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune
 
Global 100. We are committed to accelerating client success and positively impacting society through
 
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
 
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
 
application services. Our consulting and industry solutions help organizations and society move
 
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
 
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
 
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
 
year in RD.
 
Equal Opportunity Employer
 NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
 
Third parties fraudulently posing as NTT DATA recruiters
 
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Client Manager - SMB (Jeddah or Dammam)

<div>We&rsquo;re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women&rsquo;s Business Network, Cultural and Ethnicity Network, LGBTQ+ &amp; Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
Primary Responsibilities:
<ul><li>Client Engagement &amp; Delivery
</li><li>Data Pipeline Development (Batch and Streaming)
</li><li>Snowflake &amp; Cloud Data Platforms
</li><li>Data Architecture &amp; Modelling
</li><li>Collaboration &amp; Best Practices
</li><li>Quality, Governance &amp; Security 
</li></ul>Business Relationships:
<ul><li>Solution Architects
</li><li>Data Engineers, Developers, ML Engineers and Analysts
</li><li>Client stakeholders up to Head of Data Engineering, Chief Data Architect, and Analytics leadership
</li></ul>Competencies / Critical Skills: 

<ul><li>Proven experience in data engineering and pipeline development on Snowflake and cloud-native platforms.
</li><li>Strong consulting values with ability to collaborate effectively in client-facing environments.
</li><li>Hands-on expertise across the data lifecycle: ingestion, transformation, modelling, governance, and consumption.
</li><li>Strong problem-solving, analytical, and communication skills.
</li><li>Experience leading or mentoring teams of engineers to deliver high-quality scalable data solutions. 
</li></ul>Technical Expertise:
<ul><li>Deep expertise with Snowflake features (warehouses, Snowpark, data sharing, performance tuning).
</li><li>Proficiency in ETL/ELT tools such as DBT, Matillion, Talend, or equivalent.
</li><li>Strong SQL and Python (or equivalent language) skills for data manipulation and automation.
</li><li>Hands-on experience with cloud platforms (AWS, Azure, GCP).
</li><li>Knowledge of data modelling methodologies (star schemas, Data Vault, Kimball, Inmon).
</li><li>Familiarity with data lake architectures and distributed processing frameworks (e.g., Spark, Hadoop).
</li><li>Experience with version control tools (GitHub, Bitbucket) and CI/CD pipelines.
</li><li>Understanding of data governance, security, and compliance frameworks.
</li><li>Exposure to AI/ML workloads desirable. 
</li></ul>Experience, Qualifications, and Education:
<ul><li>Experience: Minimum 5&ndash;8 years in data engineering, data warehousing, or data architecture roles, with at least 3+ years working with Snowflake.
</li><li>Education: University degree required.
</li><li>Preferred: BSc/MSc in Computer Science, Data Engineering, or related field
</li><li>Snowflake certifications (SnowPro Core, Advanced) highly desirable. 
</li></ul>Measures of Success:
<ul><li>Delivery of high-performing, scalable, and secure data pipelines aligned to client requirements.
</li><li>High client satisfaction and successful adoption of Snowflake-based solutions.
</li><li>Demonstrated ability to innovate and improve data engineering practices.
</li><li>Contribution to the growth of the practice through reusable assets, accelerators, and technical leadership.
</li></ul>We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK &amp; Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
We are seeking an accomplished and detail-oriented Snowflake Data Engineer to join our Data &amp; AI practice. The successful candidate will bring deep expertise in data engineering, ETL/ELT pipelines, and cloud-native data platforms, with a strong focus on Snowflake. This role is critical in building and optimising modern data ecosystems that enable data-driven decision making, advanced analytics, and AI capabilities for our clients. 
 
As a trusted practitioner, you will collaborate with architects, developers, and analysts to design, implement, and maintain secure and high-performing data pipelines. You will thrive in a collaborative, client-facing environment, with a passion for solving complex data challenges, driving innovation, and ensuring the seamless delivery of data solutions.</div>

Snowflake Data Engineer

<div>At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&amp;D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
<ul><li>Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.</li>
<li>Managing incidents and problems appropriately within agreed service levels.</li>
<li>Perform technical root cause analysis on reoccurring incidents or major incidents.</li>
<li>Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.</li>
<li>Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.</li>
<li>Ensure technical documentation is completed and updated to professional standards.</li>
<li>Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.</li>
<li>Input into the development of network roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.</li>
<li>Contribute to delivering technical excellence across the wider network team.</li>
<li>Delivery of project-related tasks such as the installation and configuration of new equipment.</li>
<li>To input into the design and implementation of new network platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)</li>
</ul><ul><li>As an experienced Network Engineer, you will have a technical knowledge of multi-vendor network technologies gained in previous hands-on technical support roles, coupled with a high-level of technical knowledge and experience of core networking technologies in enterprise-level deployments.</li>
<li>The role requires you to have the ability to troubleshoot complex, technical, multi-site and multi-discipline incidents and problems, alongside providing hands-on experience of firewall and security appliance configuration and management.</li>
<li>You will need to demonstrate knowledge and experience of a Cisco/HPE Aruba Routing/Switching environment, as well as Cisco, Palo Alto, Fortigate and CheckPoint Firewalls. Troubleshooting skills in core LAN technologies such as spanning tree and routing (OSPF, EIGRP, BGP) will be essential.</li>
<li>Knowledge and experience of Cisco Meraki SD-WAN, LAN and Wireless environment would be beneficial</li>
<li>Certification from major network vendors (Cisco, HPE Aruba, Palo Alto, FortiNet, CheckPoint) at a minimum of associate level.</li>
<li>Experience within a multi-client or solution provider would be beneficial.</li>
<li>Although not mandatory, an ITIL certification and experience of working within the framework would certainly be preferred.</li>
</ul>
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK &amp; Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.
We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.</div>

Network Engineer

<div>At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&amp;D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained.
<ul><li>Managing incidents and problems appropriately within agreed service levels.</li>
<li>Perform technical root cause analysis on reoccurring incidents or major incidents.</li>
<li>Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.</li>
<li>Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.</li>
<li>Ensure technical documentation is completed and updated to professional standards.</li>
<li>Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.</li>
<li>Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.</li>
<li>Contribute to delivering technical excellence across the wider Infrastructure team.</li>
<li>Delivery of project-related tasks such as the installation and configuration of new equipment.</li>
<li>To input into the design and implementation of new infrastructure platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)</li>
</ul>
You should be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and operations. As an experienced engineer you will have extensive experience of infrastructure technologies gained in previous hands-on technical support roles, coupled with a high-level of technical knowledge and experience of IT infrastructure at an enterprise level.
The role requires you to have the ability to troubleshoot complex technical, multi-site and multi-discipline incidents and problems.
You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in a hands-on technical support role.
Certification from major vendors (Microsoft, VMware etc.) at a minimum of associate/professional level is expected.
As part of this role you will be required to undertake HM Government security clearance.
You should be able to demonstrate:
<ul><li>An excellent understanding and practical knowledge of multiple technical subject areas, supported by current multi-vendor certifications at an associate/professional level.</li>
<li>An in-depth experience of several of the following technologies: Server Virtualisation (Hyper-V preferred), Windows Server OS, Active Directory, Entra ID, DNS/DHCP.</li>
<li>Detailed knowledge of deploying infrastructure within a Public Cloud (Azure) and the use of scripting and automation toolsets such as Terraform, Jenkins etc. to deploy Infrastructure as Code.</li>
<li>Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.</li>
<li>Experience working in a team-oriented, collaborative environment including virtual / remote working.</li>
<li>Experience of working within the ITIL framework.</li>
</ul>
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK &amp; Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.</div>

IT Cloud Infrastructure Engineer

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