Qureos Mentor

NTT DATA Business Solutions

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Strong Basis knowledge (NetWeaver etc) with experience in Installations and migrations
 </li>
 <li>
 Understand the SAF Basis Team functioning and process model
 </li>
 <li>
 Knowledge ECS support tools - LVM, SPC, JIRA, CRT, Customer Launch Pad, Service Now, TIC etc
 </li>
 <li>
 Develop a deep understanding of the Enterprise Cloud solution architecture and productization model along with the tools within 6-8 months of onboarding
 </li>
 <li>
 Associate should be capable of delivering the targets in Scope of work however is not limited to it solely
 </li>
 <li>
 Know the point of contact in each team for issue resolution
 </li>
 <li>
 Capable to independently troubleshoot, reproduce, determine the root cause for repetitive issues
 </li>
 <li>
 Write KBA's (Knowledge Based Article) describing workarounds
 </li>
 <li>
 Create reporting: SPC ticket trend and root causes per week
 </li>
 <li>
 Roll-out procedure changes to/within SAF colleagues per SPC release
 </li>
 <li>
 Provide consolidated feedback from SAF colleagues/Operations to PO
 </li>
 <li>
 Maintain documentation of manual tasks
 </li>
 <li>
 Support during procedure executions
 </li>
 <li>
 Document update know-how
 </li>
 <li>
 Major team involved in solving productive tickets for topic area
 </li>
 <li>
 Be familiar with Problem record process
 </li>
 <li>
 Work on problem records as problem processor or problem coordinator
 </li>
 <li>
 Know how to maintain E2E service automation (service definition/ mapping / routing&hellip;)
 </li>
 <li>
 Conduct the KBA training
 
 
 </li>
 </ul>
 
 Get empowered by NTT DATA Business Solutions!
 
 
 
 
 We transform. SAP&reg; solutions into Value
 
 
 
 
 For any questions related to Job Description, you may connect with below specified contact from Recruiting.
 
 
 
 
 Recruiter Name:
 
 
 
 Antonette Nirisha
 
 
 
 
 
 Recruiter Email ID:
 
 
 
 Antonette.Nirisha@nttdata.com
 
 
 
 
 
 NTT DATA Business Solutions is a fast-growing international IT company and one of the world&rsquo;s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.
 
</div>

Consultant

Join NTT DATA Business Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NTT DATA Business Solutions

ABOUT_COMPANY

Consultant