Qureos Mentor

NTT DATA North America

<div>
 <ul>
 <li>
 Leads resolution to ad hoc queries from various groups including, Client, and Beneficial owner and relevant operations teams
 </li>
 <li>
 Demonstrates the ability to exercise sound judgment and to observe the highest degree of Confidentiality in the handling of information received in the course of their responsibilities.
 </li>
 <li>
 Interacts with clients and internal departments to resolve escalated issues.
 </li>
 <li>
 Assists with developing best practice processes around work assignments, project management, and quality of output while maximizing overall team. Performance and ensuring compliance with KYC standards.
 </li>
 <li>
 Reviews quality audit on client accounts.
 </li>
 </ul>
</div>

Banking Operations Analyst

<div>
 "Position Overview:
 
 
 As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer&rsquo;s creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
 
 
 Position Details:
 
 
 <ul>
 <li>
 Position: Credit Analyst
 </li>
 <li>
 Status: Full Time &ndash; Work from Office
 </li>
 <li>
 Hours: Monday &ndash; Friday, 7:00am &ndash; 7:00pm IST
 </li>
 <li>
 Department: President&rsquo;s Choice Financial
 </li>
 <li>
 Rate of Pay: Competitive salary based on experience and qualifications
 
 
 </li>
 </ul>
 Key Responsibilities:
 
 
 <ul>
 <li>
 Fraud and Credit Risk Review:
 </li>
 <li>
 Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
 </li>
 <li>
 Analyze conversations with applicants in real-time to assess potential fraud risk.
 </li>
 <li>
 Document and approve requirements based on analysis of credit policies.
 </li>
 <li>
 Credit Management:
 </li>
 <li>
 Administer and control credit terms and limits.
 </li>
 <li>
 Perform credit limit reviews, reinstatements, and account maintenance.
 </li>
 <li>
 Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer&rsquo;s requirements and ability.
 </li>
 <li>
 Customer Interaction:
 </li>
 <li>
 Communicate directly with applicants, adhering to brand standards.
 </li>
 <li>
 Liaise effectively with other areas impacting the Credit Department.
 </li>
 <li>
 Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking.
 </li>
 <li>
 Compliance and Reporting:
 </li>
 <li>
 Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk.
 </li>
 <li>
 Ensure high levels of accuracy in report maintenance and tracking.
 
 
 </li>
 </ul>
 Qualifications and Requirements:
 
 
 <ul>
 <li>
 Educational Background:
 </li>
 <li>
 Bachelor's degree in Finance, Business Administration, or a related field preferred.
 </li>
 <li>
 Experience:
 </li>
 <li>
 Previous experience reviewing and approving credit is an asset.
 </li>
 <li>
 Minimum of 1-2 year of customer service experience.
 </li>
 <li>
 Credit card experience required; credit and fraud experience is an asset.
 </li>
 <li>
 Skills and Competencies:
 </li>
 <li>
 Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.
 </li>
 <li>
 Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.
 </li>
 <li>
 Ability to communicate tactfully with various levels of business management in a professional manner.
 </li>
 <li>
 Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
 </li>
 <li>
 Demonstrated ability to implement change efforts.
 </li>
 <li>
 Highly motivated with the ability to work independently in a fast-paced team environment.
 </li>
 <li>
 Knowledge of PCs and strong keyboarding skills.
 </li>
 <li>
 Proficiency in MS Word, Excel, and Outlook is an asset.
 </li>
 <li>
 TSYS/ADM system knowledge is an asset.
 </li>
 <li>
 Flexibility and willingness to work overtime as required.
 
 
 </li>
 </ul>
 Additional Information:
 
 
 <ul>
 <li>
 This role requires rotational shifts, which may include evenings, weekends, and holidays.
 </li>
 <li>
 The position offers opportunities for professional growth and development within the Credit Card Operations department.
 
 
 </li>
 </ul>
 "
</div>

Banking Operations Associate

Join NTT DATA North America and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NTT DATA North America

ABOUT_COMPANY

Banking Operations Analyst

Banking Operations Associate