Qureos Mentor

NTT DATA North America

<div>
 
 Req ID:
 
 378490
 
 
 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
 
 We are currently seeking a AI Engineer (Python) to join our team in Bangalore, Karn&amacr;taka (IN-KA), India (IN).
 
 
 Experience: 2-5 Years
 
 
 <ul>
 <li>
 Python Expert along with Coding, AI Tool &amp; Libraries.
 </li>
 <li>
 Design, develop, and deploy machine learning and AI models for business use cases.
 </li>
 <li>
 Build and optimize Generative AI applications using Large Language Models (LLMs).
 </li>
 <li>
 Develop AI-powered solutions such as chatbots, copilots, recommendation systems, and intelligent automation tools.
 </li>
 <li>
 Fine-tune, evaluate, and monitor AI/ML models to ensure performance, reliability, and scalability.
 </li>
 <li>
 Integrate AI solutions with enterprise applications, APIs, and cloud platforms.
 </li>
 <li>
 Collaborate with data scientists, software engineers, and business stakeholders to translate requirements into technical solutions.
 </li>
 <li>
 Implement MLOps practices for model deployment, monitoring, versioning, and lifecycle management.
 </li>
 <li>
 Conduct research on emerging AI technologies and recommend innovative approaches.
 </li>
 <li>
 Ensure AI solutions adhere to security, privacy, and ethical AI guidelines.
 </li>
 <li>
 Create technical documentation, architecture diagrams, and operational procedures.
 
 
 </li>
 </ul>
 
 About NTT DATA
 
 
 
 NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.
 
 
 Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client&rsquo;s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
 
 
 
 NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.
 
 
 
 
 This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
 
 
</div>

AI Engineer (Python)

<div>
 
 Req ID:
 
 352976
 
 
 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
 
 We are currently seeking a Customer Care Associate to join our team.
 
 
 Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
 
 
 **Must Live in Continental United States**
 
 
 This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
 
 
 Pay for this role is $20.00hr
 
 
 The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 1 year experience (WAH) remote customer service (Call Center environment)
 </li>
 <li>
 1 year experience with call center KPI understanding
 </li>
 <li>
 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
 </li>
 <li>
 Minimum High school diploma or GED.
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
 </li>
 <li>
 Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
 </li>
 <li>
 Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
 </li>
 <li>
 Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
 </li>
 <li>
 A typical day will likely involve fielding between 75 to 100 calls.
 </li>
 <li>
 Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
 </li>
 <li>
 Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
 </li>
 <li>
 Attention to detail, accuracy, and accountability for your work product.
 </li>
 <li>
 Provide timely and accurate support to customers, agents, and financial professionals regarding Life &amp; Annuity products and policies.
 </li>
 <li>
 Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests.
 </li>
 <li>
 Review and verify incoming documents for completeness and compliance with company and regulatory requirements.
 </li>
 <li>
 Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently.
 </li>
 <li>
 Research and resolve routine and recurring issues while escalating complex cases when necessary.
 </li>
 <li>
 Maintain detailed records, track customer interactions, and ensure accurate data entry across systems.
 </li>
 <li>
 Collaborate with internal teams to address service gaps and improve customer experience.
 </li>
 <li>
 Ensure adherence to service-level agreements (SLAs) and quality benchmarks.
 </li>
 <li>
 Strong ability to analyze, process, and validate transactions based on established rules and guidelines.
 </li>
 <li>
 Demonstrated capability to integrate domain knowledge and act as a skilled specialist.
 </li>
 <li>
 Solid understanding of Life &amp; Annuities Variable, policy structures, and industry terminology.
 </li>
 <li>
 Experience in a BPO, insurance operations, or customer service environment.
 </li>
 <li>
 Excellent communication skills&mdash;both written and verbal.
 </li>
 <li>
 Strong attention to detail with the ability to identify data inconsistencies.
 </li>
 <li>
 Ability to troubleshoot and resolve routine operational issues.
 </li>
 <li>
 Proficiency with customer service systems, workflow tools, and data entry platforms.
 
 
 </li>
 </ul>
 New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
 
 
 <ul>
 <li>
 All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
 
 
 </li>
 </ul>
 Must Pass Drug screen
 
 
 Must Pass a background check with Education check and employment verification check.
 
 
 This job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.
 
 
 
 Remote Working And Technology Requirements
 
 
 
 To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
 
 
 
 Technology
 
 
 
 <ul>
 <li>
 NTT DATA will provide a computer and headset for remote work.
 </li>
 <li>
 Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
 </li>
 <li>
 Failure to return equipment may result in collection actions and/or other consequences.
 </li>
 <li>
 Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
 </li>
 <li>
 A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one&rsquo;s personal dwelling or location.
 
 
 </li>
 </ul>
 
 Technical Performance and Issue Tracking
 
 
 
 <ul>
 <li>
 Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
 </li>
 <li>
 Remote employees must adhere to all technical support procedures and protocols.
 </li>
 <li>
 Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
 
 
 </li>
 </ul>
 
 Remote Workspace
 
 
 
 Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
 
 
 <ul>
 <li>
 Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
 </li>
 <li>
 The workspace must be a permanent, unencumbered location used daily for work.
 </li>
 <li>
 Employees must work with minimal distractions that do not interfere with business operations or service delivery.
 </li>
 <li>
 Ideally, the workspace is isolated from other household members and used exclusively for job duties.
 </li>
 <li>
 Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
 </li>
 <li>
 Employees must work from the same location consistently unless prior approval is obtained.
 </li>
 <li>
 If a change in work location is necessary:
 </li>
 <li>
 The new location must meet all Remote Workspace and Technology Requirements.
 </li>
 <li>
 Notification to NTT DATA Management is required before relocating
 
 
 </li>
 </ul>
 #INDBPO
 
 
 
 About NTT DATA
 
 
 
 NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.
 
 
 Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client&rsquo;s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
 
 
 
 NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.
 
 
 
 
 This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
 
 
 
 
</div>

Customer Care Associate

<div>
 
 Req ID:
 
 373115
 
 
 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
 
 We are currently seeking a Cybersecurity Incident Responder to join our team in Fort Bragg, North Carolina (US-NC), United States (US).
 
 
 
 Job Summary:
 
 
 
 The Cyber Incident Responder is responsible for detecting, analyzing, containing, eradicating, and recovering from cybersecurity incidents across enterprise, endpoint, network, and cloud environments. This role supports daily cyber defense operations by responding to malicious activity, suspicious events, policy violations, malware infections, spillages, and other reportable cyber incidents. The ideal candidate understands core incident response principles, follows established procedures, and coordinates effectively with system administrators, network teams, security leadership, and mission stakeholders throughout cyber events.
 
 
 Key responsibilities include conducting investigations and responding to cybersecurity alerts and confirmed incidents across enterprise networks and cloud platforms such as AWS, Microsoft Azure, and Google Cloud. The responder executes containment actions on compromised systems or accounts, supports eradication and recovery efforts, and documents all response activities through incident closure. The role also involves analyzing malware infections and responding to indicators of ransomware, trojans, spyware, and unauthorized software, coordinating host containment and remediation actions such as antivirus or EDR scanning, reimaging, and evidence preservation when necessary.
 
 
 Additionally, the position requires knowledge of DoD and federal incident categories, including handling or assisting with CAT 1, 2, 4, 7, and CAT 5 spillage events, and understanding appropriate escalation procedures and reporting timelines. The responder also manages spillage and data-loss events by containing and sanitizing affected systems, coordinating reporting and remediation, and supporting insider-threat or data-exfiltration investigations as required.
 
 
 The role conducts continuous monitoring by reviewing SIEM alerts, logs, endpoint notifications, and user reports, utilizing tools such as Trellix ESS, Splunk ES, Splunk SOAR, MAR/HX, NSM, Varonis, IDS, Stealthwatch, Cylance, and ForeScout to correlate data and determine incident scope and impact. Strong documentation and reporting skills are essential, including creating accurate incident tickets, detailed timelines, after-action reports, maintaining evidence and chain-of-custody records, and briefing leadership or management as needed.
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 Minimum 7 years&rsquo; of professional experience
 </li>
 <li>
 Minimum 4 years&rsquo; of experience in cybersecurity, help desk, system administration, SOC, or IR.
 </li>
 <li>
 Minimum 1 year of experience in Incident Response lifecycle (Preparation, Identification, Containment, Eradication, Recovery, Lessons Learned)
 </li>
 <li>
 Minimum 1 year of experience in Email phishing investigations
 </li>
 <li>
 Minimum 1 year of experience with one or more:
 </li>
 <ul>
 <li>
 Splunk and Elastic for Cloud
 </li>
 <li>
 Endpoint Detection &amp; Response (EDR) tools
 </li>
 <li>
 Antivirus platforms
 </li>
 <li>
 Vulnerability scanners (ACAS)
 </li>
 <li>
 ServiceNow, Remedy or similar ticketing systems
 </li>
 </ul>
 <li>
 DoD 8570/8140 certification: CompTIA Security+ CE
 </li>
 <li>
 Top Secret Security Clearance, SCI eligible.
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Malware basics
 </li>
 <li>
 Networking fundamentals (IP, DNS, ports, protocols)
 </li>
 <li>
 Experience supporting enterprise IT environment
 </li>
 <li>
 Certification in one of: CySA+, CASP+, GIAC (GCIH, GCFA, etc.)
 
 
 </li>
 </ul>
 NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $90,146 - $150,244. Actual compensation will depend on a number of factors, including the candidate&rsquo;s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
 
 
 
 About NTT DATA
 
 
 
 NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.
 
 
 Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client&rsquo;s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
 
 
 
 NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.
 
 
 
 
 This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
 
 
</div>

Cybersecurity Incident Responder

Join NTT DATA North America and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NTT DATA North America

About Company

AI Engineer (Python)

Customer Care Associate

Cybersecurity Incident Responder