Qureos Mentor

NuAxis Innovations

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Business Analyst / Tester (ITSM / ITAM / Platform) for a Full-Time position.
Job Summary:
The ServiceNow Business Analyst / Tester will be responsible for requirements gathering, process analysis, and validation/testing of ServiceNow solutions. This role bridges the gap between business stakeholders and technical teams while ensuring that implemented solutions meet functional and operational requirements through structured testing and quality assurance practices.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h2 class="jobSectionHeader">
Business Analysis (Primary)</h2><ul><li>
Conduct requirements gathering sessions with stakeholders</li><li>
Translate business needs into user stories, functional specs, and workflows</li><li>
Analyze and document current vs future state processes</li><li>
Support ITSM processes (Incident, Request, Change, Problem)</li><li>
Collaborate with developers and architects to refine solutions</li><li>
Maintain requirements traceability matrix (RTM)</li></ul><h2 class="jobSectionHeader">
Testing &amp; Quality Assurance (Secondary but Critical)</h2><ul><li>
Develop test plans, test cases, and test scripts</li><li>
Execute:<ul><li>
Functional testing</li><li>
Integration testing</li><li>
User Acceptance Testing (UAT)</li></ul></li><li>
Validate ServiceNow configurations:<ul><li>
Workflows</li><li>
Forms</li><li>
Service Catalog items</li></ul></li><li>
Identify, log, and track defects and issues</li><li>
Ensure requirements are fully met before deployment</li></ul><h2 class="jobSectionHeader">
Collaboration &amp; Delivery</h2><ul><li>
Work closely with:<ul><li>
ServiceNow Developers</li><li>
Solution Architect</li><li>
Project Manager</li></ul></li><li>
Support Agile ceremonies (sprint planning, backlog grooming, demos)</li><li>
Assist in release validation and production readiness</li></ul><h2 class="jobSectionHeader">
Documentation &amp; Reporting</h2><ul><li>
Create and maintain:<ul><li>
Business requirement documents (BRDs)</li><li>
Functional requirement documents (FRDs)</li><li>
Test documentation</li></ul></li><li>
Provide status updates and reporting on testing progress</li></ul><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
Bachelor&rsquo;s degree (IT, Business, or related field)</li><li>
4&ndash;7+ years of experience as a Business Analyst and/or QA Tester</li><li>
Experience with ServiceNow or ITSM platforms</li><li>
Strong understanding of software development lifecycle (SDLC)</li><li>
Experience with Agile/Scrum environments</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
ServiceNow experience (ITSM, ITAM, CMDB, Service Portal)</li><li>
Familiarity with test tools (JIRA, Azure DevOps, TestRail, etc.)</li><li>
Knowledge of ITIL framework</li><li>
Experience with API and integration testing</li><li>
Certifications:<ul><li>
ServiceNow CSA (preferred)</li><li>
CBAP / PMI-PBA (nice to have)</li><li>
ISTQB (nice to have)</li></ul></li></ul> 
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

ServiceNow Business Analyst / Tester

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Organizational Change Management (OCM) Specialist / Trainer for a Full-Time position.<h3 class="jobSectionHeader">
Position Overview</h3>
The ServiceNow OCM Specialist / Trainer will lead organizational change management, user adoption, and training efforts for the implementation and rollout of the ServiceNow platform. This role ensures that business users, IT staff, and stakeholders successfully transition from legacy systems (e.g., CA Service Desk) to ServiceNow through structured change strategies, communication plans, and training programs.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
Organizational Change Management (OCM)</h3><ul><li>
Develop and execute a comprehensive OCM strategy and plan</li><li>
Conduct stakeholder analysis and impact assessments</li><li>
Define and manage change readiness activities</li><li>
Identify and mitigate resistance to change</li><li>
Establish change champions network</li></ul><h3 class="jobSectionHeader">
Training &amp; Enablement</h3><ul><li>
Design and deliver end-user and admin training programs</li><li>
Develop training materials (guides, videos, job aids, SOPs)</li><li>
Conduct live and virtual training sessions</li><li>
Support train-the-trainer programs</li><li>
Ensure role-based training across ITSM, ITAM, CMDB, and Service Portal</li></ul><h3 class="jobSectionHeader">
Communications</h3><ul><li>
Develop and execute a communication strategy</li><li>
Create email campaigns, newsletters, and announcements</li><li>
Coordinate with leadership to drive adoption messaging</li></ul><h3 class="jobSectionHeader">
Adoption &amp; Metrics</h3><ul><li>
Define and track adoption KPIs<ul><li>
User engagement</li><li>
Portal usage</li><li>
Ticket resolution improvements</li></ul></li><li>
Conduct post-implementation user feedback sessions</li></ul><h3 class="jobSectionHeader">
Collaboration</h3><ul><li>
Work closely with:<ul><li>
Program Manager</li><li>
ServiceNow Architects &amp; Developers</li><li>
Business Analysts</li><li>
Service Desk leadership</li></ul></li></ul><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
Bachelor&rsquo;s degree (Business, IT, HR, Communications, or related)</li><li>
5&ndash;8+ years in OCM, training, or transformation programs</li><li>
Experience with ServiceNow implementations or ITSM platforms</li><li>
Experience with large enterprise or government environments</li><li>
Strong communication and facilitation skills</li></ul><h3 class="jobSectionHeader"> 
Preferred Qualifications</h3><ul><li>
Certification in OCM frameworks (e.g., Prosci, ADKAR)</li><li>
ServiceNow exposure (ITSM, Portal, CMDB)</li>
Experience with tool migration (e.g., CA Service Desk<li> ServiceNow)</li><li>
Familiarity with ITIL framework</li></ul> 
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

ServiceNow Organizational Change Management (OCM) Specialist / Trainer

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time position.
Job Summary:
We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.
Essential Functions:
Some of the primary responsibilities of this role would include:<ul><li>
All aspects of both Remote and Deskside computer support</li><li>
Owning, tracking and resolving Information Technology (IT) incidents and requests</li><li>
Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs</li><li>
Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems</li></ul>
This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.
Education:<ul><li>
High school diploma or equivalent. Bachelor&rsquo;s Degree preferred.</li><li>
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire</li><li>
CompTIA A+ Certification &ndash; required within 90 days of hire</li><li>
Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred</li><li>
Apple Support Certification preferred</li></ul>
Knowledge Requirements:<ul><li>
Incident Management</li><li>
Problem Management</li><li>
Change Management</li><li>
Critical thinking skills</li><li>
Active listening skills and effective communication strategies</li><li>
Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)</li><li>
Enterprise ticketing application experience - Remedy Service Management experience preferred.</li><li>
Installation and maintenance of Windows OS</li><li>
Installation and maintenance of Apple preferred</li><li>
Installation and maintenance of mobile devices</li><li>
Installation/updating of desktop software</li><li>
Remote desktop connections</li><li>
Antivirus support</li><li>
Backup and recovery</li><li>
Desktop performance monitoring and optimization</li></ul>
Experience:
Two (2)+ years experience in an enterprise call center - help desk - service desk &ndash; desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!</div></div>

Desktop Support Technician

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Call Center Analyst - HR Desk for a Full-Time position.
Job Summary:
We are currently seeking a Human Resources Service Center Analyst (HR - SCA) for a full-time position. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role.
Essential Functions:<ul><li>
Some of the primary responsibilities of this role include:</li><li>
Handling incoming phone requests from customers</li><li>
Handling incoming electronic requests (Chat, Email, and Fax) from customers</li><li>
Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.</li><li>
Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)</li><li>
Researching customer requests to ensure accurate information and resolutions are provided</li><li>
Escalating customer requests that cannot be handled at the Service Center to the appropriate support team</li><li>
Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation</li><li>
Creating, updating, and retiring service center knowledge documentation</li><li>
Attend and participate in team meetings to surface and discuss process improvements and service offering changes</li></ul>
Education:<ul><li>
High school diploma or equivalent. Bachelor's Degree preferred.</li><li>
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire</li></ul>
Knowledge Requirements:<ul><li>
Critical thinking skills</li><li>
Active listening skills and effective communication strategies</li><li>
Enterprise ticketing application experience - BMC Remedy Service Management experience preferred</li><li>
Human Resource application support experience preferred</li></ul>
Experience:
Two (2) + years of customer service experience. Service desk or call center experience preferred.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!</div></div>

Call Center Analyst - HR Desk

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Data Network Engineer &ndash; Mid-Level for a Full-Time position..
Job Summary:
The Mid-Level Data Network Engineer supports enterprise network operations including router and switch configuration, network monitoring, and troubleshooting of connectivity issues.
Nature of Work
This role supports enterprise network infrastructure across multiple locations and assists senior engineers with network maintenance and troubleshooting.
Key Responsibilities<ul><li>
Configure routers and switches</li><li>
Monitor network performance</li><li>
Troubleshoot connectivity issues</li><li>
Support network documentation</li><li>
Support telecom circuit management</li><li>
Assist with network upgrades</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Information Technology or related field</li><li>
5&ndash;7 years network engineering experience</li><li>
Experience with Cisco networking technologies</li><li>
CCNA</li><li>
Network+</li></ul>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

Data Network Engineer – Mid-Level

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Data Network Engineer &ndash; Senior or a Full-Time position..
Job Summary:
The Senior Data Network Engineer will support enterprise data networking operations including configuration, maintenance, and troubleshooting of IP networks supporting the Department of Labor infrastructure.
The engineer will support enterprise routers, switches, wireless controllers, and network monitoring tools.
Nature of Work
The network environment includes:<ul><li>
nationwide IP network infrastructure</li><li>
MPLS and telecom circuits</li><li>
routers, switches, and wireless controllers</li><li>
optical transport networks (DWDM)</li><li>
network monitoring platforms</li><li>
ServiceNow ticket-driven operations</li></ul>
The role includes both operational support and project-based network modernization activities.
Key Responsibilities<ul><li>
Install and configure IP network equipment</li><li>
Troubleshoot complex network connectivity issues</li><li>
Support telecom circuit connectivity</li><li>
Maintain network infrastructure documentation</li><li>
Support network upgrades and modernization</li><li>
Work with network monitoring platforms</li><li>
Resolve Layer 1&ndash;3 network issues</li><li>
Support network security and segmentation initiatives</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Information Technology or related field</li><li>
10+ years network engineering experience</li><li>
Experience managing enterprise IP networks</li><li>
Strong experience with Cisco networking technologies</li><li>
CCNA</li><li>
CCNP</li></ul>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

Data Network Engineer – Senior

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Project Manager - ServiceNow Development for a Full-Time position.
Job Summary:
NuAxis Innovations is seeking a seasoned Project Manager to lead ServiceNow development and deployment efforts supporting the expansion of the HR Service Delivery (HRSD) platform at an enterprise level.
Key Responsibilities:<ul><li>
Lead the end-to-end delivery of ServiceNow HRSD and ITSM modules including planning, execution, and transition to operations.</li><li>
Manage a cross-functional team of developers, administrators, business analysts, and organizational change management specialists.</li><li>
Coordinate with stakeholders to ensure alignment with mission needs and technical requirements.</li><li>
Oversee Agile ceremonies and ensure sprint deliverables meet quality and compliance standards.</li><li>
Track project milestones, risks, and dependencies using ServiceNow SPM and other PM tools.</li><li>
Ensure compliance with federal frameworks (e.g., ISO 20000, CMMI Level 3, ITIL v4).</li></ul>
Required Qualifications:<ul><li>
6+ years of project management experience, including 2+ years leading ServiceNow implementations.</li><li>
Proven experience managing federal IT projects</li><li>
Strong understanding of ServiceNow HRSD, ITSM, and SPM modules.</li><li>
Familiarity with Agile, CX, and ethnographic design principles</li><li>
PMP or CSM certification preferred.</li><li>
Excellent communication and stakeholder engagement skills.</li></ul> 
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

Project Manager - ServiceNow Development

Join NuAxis Innovations and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.