Qureos Mentor

Nugget Casino Resort

<div><div><b>FUNCTION:</b></div><div>
Responsible for providing direction and leadership of the valet parking and bell person teams, ensuring outstanding guest service is provided, while managing the efficiency of valet and bell services.</div><div></div><div><b><br>
RESPONSIBILITIES:</b></div><div><ul><li>
Works closely with the VP of Hotel Operations to implement strategic initiatives as guided by the high standards of the Nugget Casino Resort.</li></ul></div><ul><li>
Leads the implementation of policies, operating procedures, training programs, hiring, manuals, directives, work schedules, rules, and regulations for all valet and bell teams.</li><li>
Responsible for employee engagement and guest experience for the valet parking and bell desk teams, utilizing the tools provided and through coaching, training, rewards, and development.</li><li>
Ensure vehicles in valet are safe, secure, and parked or retrieved in a timely manner.</li><li>
Using the Nuggets scheduling program; ensure staff scheduling is adequate based on business needs.</li><li>
Ensure Bell / Valet staff is performing their duties according to Nugget policies and procedures.</li><li>
Perform duties of subordinates during peak periods or as appropriate.</li><li>
Prepare and present employee observations, annual appraisals, and counseling notices in a timely manner.</li><li>
Document and maintain all necessary records, reports, log entries, incident reports and or security reports.
</li><li>Recommend and implement ways to better the operations of the Bell / Valet department.</li><li>
Plans and coordinates the Bell / Valet operation based on business needs, arrivals, departures, functions, conventions, and events.</li><li>
Proactively attends to guests, handles guest complaints and concerns in a professional courteous manner.</li><li>
Work closely with Security and Risk Management regarding accidents, lost or stolen property and or compromised guest service.</li><li>
Establish and maintain effective channels of communication with all levels of the Nugget team and guests.</li><li>
Using the Nugget&rsquo;s system of recognition, recognize team members who are going &ldquo;above and beyond&rdquo; as appropriate.</li><li>
Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.</li><li>
Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.</li><li>
Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.</li><li>
Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.</li><li>
Regular predictable attendance is required.</li><li>
Other duties and responsibilities as assigned.</li></ul><div></div><div><b><br>
REPORTING RELATIONSHIPS:</b> VP of Hotel Operations</div><div></div><div><b><br>
MINIMUM REQUIREMENTS:</b></div><div>
Minimum 21 years of age.</div><div></div><div><b><br>
EDUCATION LEVEL:</b></div><div>
High School diploma or equivalent is required. Bachelor&rsquo;s degree in hospitality, management, or related field preferred.</div><div></div><div><b><br>
LANGUAGE:</b></div><div>
Effectively communicate with others both verbally and in written form using the English language.</div><div></div><div><b><br>
EXPERIENCE:</b><b>
</b></div><div>Minimum 3 years of experience in the direction and management of employees in a similar hotel/casino environment.</div><div></div><div><b><br>
SPECIAL SKILLS:</b></div><div></div><div><b><br>
LICENSE/CERTIFICATION:</b></div><div>
Alcohol Awareness Certification within the first 30 days required.</div><div>
Valid Nevada driver's license and clean 3-year DMV record required.</div><div></div><div><b><br>
PHSYICAL DEMANDS AND WORK ENVIRONMENT:</b></div><div>
Ability to walk, stand, or sit for extended periods of time.</div><div>
Ability to lift, and move product up to 80 lbs.</div><div>
Fine finger manipulation.</div><div>
Work environment may include smoke and variable temperature, lighting, and noise levels.</div><div>
Work may be performed indoors and outdoors during special events.</div></div>

Guest Services Manager Varied Shifts

Join Nugget Casino Resort and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nugget Casino Resort

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Guest Services Manager Varied Shifts