Qureos Mentor

NVR, Inc

<div><div><div><div>As a Customer Service Representative, you are responsible for the intake and administration of service requests, via electronic ticketing system, email, and telephone, which provides support to all NVR Manufacturing facilities. This involves intake, processing, timely responses, and tracking of requests, while providing a high level of customer service. The Customer Service Representative will use product and process expertise to troubleshoot requests, coordinate with other departments, respond to support requests, document issues, and elevate issues requiring specific technical expertise or follow-up.
 This role is located in our Thurmont, MD plant.
Primary Responsibilities:<ul><li>
Manage and respond to incoming service requests from Homebuilding personnel regarding material/delivery discrepancies and requests.</li><li>
Provide a high level of customer service in a fast-paced, high volume, environment and ensure responses to customers are timely, thorough, and professional.</li><li>
Research each request to understand the nature and specific details of the issue in order to determine the level of response required. Prioritize requests and escalate to Supervisor or other NVR department as appropriate.
</li><li>Initiate delivery of material by determining appropriate reason codes, based on request details, and accurately capture and record details of customer requests in designated tracking system(s).</li><li>
Liaise with Manufacturing departments at multiple plants including Materials, Production, and Logistics, and with Homebuilding as needed to resolve issues and/or facilitate material deliveries.</li><li>
Document resolutions in the appropriate tracking system(s) and share solutions, learnings, and best practices with team members.</li><li>
Maintain accurate records; review and distribute applicable reports as required.</li></ul>
 Qualifications:<ul><li>
Bachelor&rsquo;s or Associate&rsquo;s degree preferred.</li><li>
2+ years of administrative experience.</li><li>
Customer Service experience preferred.</li><li>
Strong interpersonal and communication skills.</li><li>
Must possess strong organizational and time-management skills, accuracy, and attention to detail.</li><li>
Reliability and initiative to be able to work effectively in a fast-paced, professional team environment.</li><li>
Results driven with the ability to adapt to changing priorities.</li><li>
Willingness to learn new skills and cross train in other departments.</li><li>
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).</li></ul>
Life at NVR
As the parent company of Ryan Homes, NVHomes, and Heartland Homes, NVR is a Top 5 US homebuilder that has been helping families build their happily ever after since 1948. All of our roles here at NVR, whether you are in the field or in the office, allow you to make a major impact in the lives of those who are looking to achieve home ownership. Our management team is tenured and talented (nearly 80% of them promoted from within), so you will have mentors who can share their knowledge, provide career guidance and encourage your success.
Benefits at NVR
In addition to our standard benefits, all employees have ownership in NVR through our Employee Stock Ownership Plan to actively participate in NVR&rsquo;s financial returns. NVR also offers a New Home Purchase Discount when purchasing one of our homes.
View more about our exceptional culture and benefits at https://www.nvrcareers.com/
We are an Equal Opportunity Employer. 
Drug Testing and Background Check are required. 
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.
This position pays $47,000 - $57,000/year.</div></div></div></div>

Customer Service Representative (Call Center)

<div><div>Build your dream career with Ryan Homes and join our team as a national leader in the Homebuilding Industry!
Join Our Team: Sales Representatives for New Homes
Are you a motivated, customer-focused individual with a passion for sales? Look no further! Our Ryan Homes team is seeking dynamic Sales Representatives. No real estate experience? No problem! We provide comprehensive training and support to help you succeed.
Position: Sales Representative Compensation: Lucrative commission-based compensation (successful reps hitting goals earn over $200,000, top performers earn over $300,000!) Experience: At least 2 years of commissioned sales experience preferred
What You&rsquo;ll Do:<ul><li>
Engage with potential buyers, showcasing our beautiful new homes</li><li>
Provide exceptional customer service throughout the sales process</li><li>
Collaborate with our marketing team to generate leads</li><li>
Establish rapport and conduct needs analysis to help customers achieve the American dream</li></ul>
Qualifications:<ul><li>
At least 2 years of commissioned sales experience preferred</li><li>
Strong interpersonal skills and a customer-centric mindset</li><li>
Tenacity and drive to meet and exceed sales targets</li><li>
Organizational skills to manage leads and follow-ups effectively</li><li>
Current top performers have come from luxury sales, pharmaceuticals, high end auto, or cellular sales</li></ul>
Why Choose Us:<ul><li>
Lucrative earning potential</li><li>
Comprehensive training and ongoing support</li><li>
Opportunity to make a difference in people&rsquo;s lives by helping them find their dream home</li></ul>
Ready to take your sales career to the next level? Apply today!
Life at NVR
As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is a Top 5 US homebuilder that has been helping families build their happily ever after since 1948. All of our roles here at NVR, whether you are in the field or in the office, allow you to make a major impact in the lives of those who are looking to achieve home ownership. Our management team is tenured and talented (nearly 80% of them promoted from within), so you will have mentors who can share their knowledge, provide career guidance and encourage your success.
Our comprehensive benefits package also includes a New Home Purchase Discount and a Mortgage and Settlement Services Discount when purchasing one of our homes.
View more about our exceptional culture and benefits at nvrcareers.com.
We are an Equal Opportunity Employer. 
Drug Testing and Credit Check are required. 
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.
#ryanhomes</div></div>

New Home Sales Consultant

Join NVR, Inc and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NVR, Inc

About Company

Customer Service Representative (Call Center)

New Home Sales Consultant