Qureos Mentor

NymCard

<div>Our Company 
NymCard&rsquo;s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers and each other by bringing the best talent together to do the best quality work we can. 
The Role 
We are hiring a Team Lead &ndash; Fraud to lead and grow the fraud analyst team in Dubai and strengthen NymCard&rsquo;s first line of defence across card issuing and transaction systems. You will own detection strategy and rule tuning, shape the monitoring workflow, and drive a disciplined operating cadence that balances fraud loss, approval rates, and false positives. You will be the point of contact during fraud events, running incident response and clear communications while partnering with Risk, Compliance, Chargebacks, Customer Support, Product, and Engineering.

Day to day you will review trends and MOs, direct case investigations, and translate insights into rule changes, playbooks, and training. You will maintain quality controls on alert handling and case write-ups, ensure evidence is audit-ready, and coordinate with schemes and partners when needed. Success in this role looks like stable KPIs, quick containment during spikes, and a team that executes consistently with clean documentation and predictable handovers. 
What You&rsquo;ll Be Doing 
<ul>
<li>
Lead and develop the analyst team:Onboarding, training, coaching, roster planning, and performance feedback</li>
<li>Perform daily monitoring and investigation of cases, and conduct daily supervisory reviews of transactions.</li>
<li>Own detection rules and workflow design across risk engines and case tools; Investigate fraudulent incidents and finetune rules hit target loss and approval rates</li>
<li>Set and track team KPIs (fraud loss rate, false positive rate, approval rate, alert aging, case SLA); publish a simple weekly pack</li>
<li>Oversee real-time monitoring and investigations; review high-risk cases and confirm actions to approve, block, freeze, or escalate</li>
<li>Run incident response for fraud spikes: contain, communicate, coordinate owners, and verify fixes; document post-incident actions</li>
<li>Maintain playbooks, runbooks, and training; drive case quality reviews and feedback loops</li>
<li>Identify and track emerging trends (mule activity, test transactions, compromised BINs) and recommend control changes</li>
<li>Partner with Chargebacks on dispute drivers; align evidence standards,prevention actions and reconcile fraud losses with chargeback recoveries.</li>
<li>Work with Product and Engineering to improve platform logic, signals, and coverage; validate changes before release</li>
<li>Coordinate with Risk and Compliance on policy alignment and audit requests; keep evidence and approvals organised</li>
<li>Support scheme and partner engagements when required; ensure alignment with Visa and Mastercard expectations</li>
<li>Contribute to capacity planning and rota for 24/7 coverage; ensure handovers are clear and timely</li>
<li>Prepare Fraud MIS, shift schedules, and Central Bank reports (quarterly and yearly).</li>
<li>Develop and maintain SOPs, policies, procedures, and SLAs.</li>
<li>Monitor any alerts of suspected compromised cards received from card scheme Visa/Master cards.</li>
<li>Perform CPP (Common points of purchase) when it is required.</li></ul> 


What You Bring 
<ul>
<li>
6 to 9 years in card fraud risk, monitoring, or investigations, with 2 plus years leading analysts or a squad lead function</li>
<li>Strong understanding of fraud signals, behaviour analysis, chargebacks,Central bank regulation and Visa/Mastercard rules in MENA</li>
<li>Hands-on with fraud platforms, rule engines, and case management, and comfortable reviewing evidence and writing clear case narratives</li>
<li>Data-driven mindset; able to use Excel or a BI tool (and ideally basic SQL) for trends, KPIs, and decision support</li>
<li>Solid incident communication; concise updates with impact, actions, and next checkpoints</li>
<li>High attention to detail, clean documentation habits, and a calm, decisive approach under pressure</li>
<li>Fluent in English; Arabic is a plus</li>
<li>Willing to participate in a rotation that can include nights, weekends, or holidays</li></ul> 


Bonus Points 
<ul>
<li>
Hybrid working model: In-office collaboration for design reviews, workshops, and team days, with flexible remote time for deep work. Clear expectations on core hours and availability.</li>
<li>Ownership and growth: Small teams and direct access to decision makers. End-to-end responsibility for your area, support for certifications and learning, and progression based on outcomes.</li>
<li>Cross-border exposure: Work with clients and partners across MENA and beyond. Gain hands-on experience with schemes, banks, and regulators, and broaden your domain expertise.</li>
<li>Real product and business impact: Build for a live issuing platform used by fintechs. See measurable results on performance and revenue within weeks, and celebrate wins backed by data.</li></ul></div>

Team Lead - Fraud

<div>Our Company 
NymCard&rsquo;s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers and each other by bringing the best talent together to do the best quality work we can. 
The Role 
We are hiring an Operational Risk Manager to build and run a practical, data led operational risk programme that protects day to day issuing operations and enables safe growth. You will turn policy into clear controls, keep RCSAs, KRIs, incidents, and loss events accurate and current, and provide concise risk insight to senior leaders and committees.

You will partner with Product, Engineering, Operations, Fraud, Finance, Customer Experience, Compliance, and Legal to assess risks in new products and changes, validate control design and effectiveness, and ensure NymCard stays inspection ready for CBUAE and partner expectations. Success looks like a living risk profile, fast and factual incident reviews, measurable reduction in repeat issues, and evidence that stands up to audit. 
What You&rsquo;ll Be Doing 
<ul>
<li>
Framework and policy: maintain NymCard&rsquo;s Operational Risk Management Framework aligned to CBUAE and international standards. Keep ownership, frequency, and evidence requirements explicit.</li>
<li>RCSAs and process reviews: run risk and control self assessments across payments operations, issuing, settlements, fraud, reconciliation, vendor risk, and support operations. Record design and effectiveness with clear actions and due dates.</li>
<li>KRIs and reporting: define and monitor KRIs, incidents, near misses, and control failures. Publish short MI with trends, thresholds, and owners.</li>
<li>Incidents and root cause: lead investigations, document root cause and contributing factors, agree corrective and preventive actions, and verify closure with evidence.</li>
<li>Change and new product risk: work with Tech and Product so risks are assessed during design, build, and rollout. Embed control checkpoints and sign offs into release plans.</li>
<li>Regulatory liaison: prepare operational risk returns, respond to RFIs, and keep working papers indexed for inspections in the UAE.</li>
<li>Training and awareness: deliver targeted training for high risk teams and new joiners. Track attendance and keep materials current.</li>
<li>Assurance coordination: partner with Compliance, Internal Audit, and first line QA to align coverage and reduce duplication.</li>
<li>Third party and outsourcing: contribute to vendor risk reviews and ongoing monitoring with clear SLAs, performance, and remediation tracking.</li>
<li>BCP and resilience inputs: support scenario reviews, failover drills, and readiness checks. Ensure lessons feed back into RCSAs and KRIs.</li></ul> 


What You Bring 
<ul>
<li>
5 to 7 years in operational risk within fintech, banking, or payments, with UAE exposure preferred.</li>
<li>Working knowledge of CBUAE guidelines and comfort interacting with UAE regulators.</li>
<li>Familiarity with core payments processes: authorisations, settlements, chargebacks, fraud operations, and reconciliation.</li>
<li>Hands on with risk frameworks, incident logs, RCSAs, and practical control testing.</li>
<li>Strong analysis and documentation. You write clearly, keep tidy evidence, and focus on material risk.</li>
<li>Ability to collaborate with business and technical teams and explain risks in simple terms.</li>
<li>Awareness of Basel and ISO 31000 concepts.</li></ul> 


Bonus Points 
<ul>
<li>
Hybrid working model: In-office collaboration for design reviews, workshops, and team days, with flexible remote time for deep work. Clear expectations on core hours and availability.</li>
<li>Ownership and growth: Small teams and direct access to decision makers. End-to-end responsibility for your area, support for certifications and learning, and progression based on outcomes.</li>
<li>Cross-border exposure: Work with clients and partners across MENA and beyond. Gain hands-on experience with schemes, banks, and regulators, and broaden your domain expertise.</li>
<li>Real product and business impact: Build for a live issuing platform used by fintechs. See measurable results on performance and revenue within weeks, and celebrate wins backed by data.</li></ul></div>

Operational Risk Manager

Join NymCard and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NymCard

ABOUT_COMPANY

Team Lead - Fraud

Operational Risk Manager