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O'Charley's

O'Charley's Restaurant + Bar is known for offering good food and good times! The company provides a friendly work environment where employees can enjoy their roles and collaborate with colleagues. O'Charley's also offers various job opportunities, making it a great place for those looking to build a career in the restaurant industry.

<div><div><h2 class="jobSectionHeader"><b>Position Summary</b></h2>
<p>
The Host is to adhere to the host service standards of the company while taking care of our Guests when answering phones, taking &quot;to go&quot; orders or opening door, greeting, directing flow of guests to waiting or bar areas, when seating and thanking when departing. Remember you are the guest's first impression. Everyone's FIRST (and last) responsibility is to ensure our guests have a great experience.</p>
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<div><h2 class="jobSectionHeader"><b>Primary Responsibilities</b></h2>
<p><i>
Including, but not limited to:</i></p>
<ul>
<li>Courteously open door and greet all Guests immediately upon arrival, making all Guests feel welcome and appreciated through accommodating actions with a pleasant, genuine, and enthusiastic demeanor.</li>
<li>Thank guests as they depart and inquire about their experience - if the response is negative, immediately contact a manager to ensure every guest leaves happy.</li>
<li>Stay organized, think and act with purpose and a sense of urgency.</li>
<li>Knowledge of food and beverage menus and pricing, specials, and promotions, as well as host standards and procedures, garnishes, food portions, accompaniments, and proper sales procedures for To Go.</li>
<li>Must maintain cleanliness and organization of host station and assist with stocking, running food, and side work before, during and after each shift.</li>
<li>Assist management team in ensuring maximum profitability through daily operations.</li>
<li>Ensure compliance of established goals through direction and continual communication.</li>
<li>Responsible for seating Guests and controlling the flow of the restaurant.</li>
<li>Knowledge of the operation, maintenance, and cleaning procedures for any equipment used in the performance of your job.</li>
<li>Effective operation and use of the phone, intercom, paging, and headphone systems.</li>
<li>Thoroughly bus and clean tables, booths, and chairs; sort and roll silverware, and preset dining room tables.</li>
<li>Ensure that floors are clean and dry.</li>
<li>Responsible for assisting with any To Go items including ordering, packaging, and cash handling.</li>
<li>Liable and responsible for sales recorded on the register under your host number (i.e., all cash and credit transactions, claiming 100% of tips, maintaining and balancing their drawer and coupon redemption, etc.).</li>
<li>Adhere to all current company policies and procedures (i.e., security/emergency procedures, Social Media Policy, etc.).</li>
<li>Communicate openly and honestly with all team members and management during periodic team member meetings, pre-meal, pep talks, and reviews.</li>
<li>Must know and adhere to all regulations regarding Responsible Service of Alcohol in accordance with our policies and State laws.</li>
<li>Knowledge of company and in-store promotions, new product rollouts, and point of sale materials; all menu items and LTO food upgrade items, additions and/or changes.</li>
<li>Other duties as assigned.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Position Qualifications</b></h2>
<ul><li>High school diploma or general education degree (GED)</li>
<li>Must be able to hear, and read, write and speak English fluently</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Skills &amp; Specifications</b></h2>
<h3 class="jobSectionHeader"><b>Experience/Training:</b></h3>
<ul><li>Must complete the Host training phases for the Host position (including, but not limited to Responsible Service of Alcohol, GHS course and quiz, Allergy e-Class, watch Best in Class Service DVD, FOH Menu test, Host test, working with a Certified Trainer and complete the Independent Study Assignments of the training).</li>
<li>Must possess all necessary technical skills required to effectively work in the FOH position.</li>
</ul><h3 class="jobSectionHeader"><b>Required:</b></h3>
<ul><li>Working knowledge and application of core company values, policies, and procedures.</li>
<li>Ability to exercise discretion and independent judgment with respect to challenging situations.</li>
<li>Basic computer knowledge of Front of House (FOH) systems.</li>
<li>Lead by positive example, acting in a professional, courteous manner at all times.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficiency in basic math and time management.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Physical Demands</b></h2>
<p><b>
Legend:</b></p>
<ul>
<li><b>R (Not Applicable)</b> - Activity is rarely/not required in this position (0 &ndash; 2 hrs/month)</li>
<li><b>O (Occasionally)</b> - Position requires this activity up to 33% of the time (0 &ndash; 2.5+ hrs/day)</li>
<li><b>F (Frequently)</b> - Position requires this activity from 33% - 66% of the time (2.5 &ndash; 5.5+ hrs/day)</li>
<li><b>C (Constantly)</b> - Position requires this activity more than 66% of the time (5.5+ hrs/day)</li>
</ul><div><div><div><div><b>Activity</b></div> <div><b>Frequency</b></div> <div><b>Activity</b></div> <div><b>Frequency</b></div>
</div><br>
<div><div>Standing</div> <div>C</div> <div>Climbing</div> <div>F</div>
</div><br>
<div><div>Walking</div> <div>C</div> <div>Crawling</div> <div>F</div>
</div><br>
<div><div>Sitting</div> <div>O</div> <div>Squatting</div> <div>F</div>
</div><br>
<div><div>Handling/Fingering</div> <div>F</div> <div>Kneeling</div> <div>F</div>
</div><br>
<div><div>Reaching Out/Up/Down</div> <div>F</div> <div>Bending</div> <div>F</div>
</div><br>
<div><div>Lift/Move Objects up to 25 lbs.</div> <div>F</div> <div>Lift/Move Objects greater than 25 lbs.</div> <div>O</div>
</div><br>
</div></div></div><div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2>
<p>
To perform this job successfully, the Team Member must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.</p>
</div>
<div><h2 class="jobSectionHeader"><b>Work Environment</b></h2>
<p>
The work environment is that of the restaurant operation, including moderate to varying noise, crowds, wet floors, and temperature extremes.</p></div></div>

Host / Hostess

<div><div><div><div><b>TAKING CARE OF OUR GUESTS</b></div>
<div><b>BARTENDER RESPONSIBILITIES</b></div>
<div></div>
<div>At O&rsquo;Charley&rsquo;s, our goal is to satisfy our guests completely so they will return again and again. We want guests to tell their family, friends, and associates about the wonderful experience we provided at O&rsquo;Charley&rsquo;s. You were hired because you showed us that you have &ldquo;A Passion to Serve&rdquo; &ndash; the desire to ensure our guests have a memorable experience every time they visit.</div>
<div>Our guests are the reason for our existence. Your paycheck will say O&rsquo;Charley&rsquo;s, but our guests are your true employers.</div>
<div></div>
<div><b>RESPONSIBILITIES</b></div>
<div>As a bartender, your first responsibility is to be an effective SALESPERSON. You must understand our food and beverage menus, specials, and promos and be able to make recommendations and suggestions based on your knowledge of food and drink items.</div>
<div>Your next responsibility is to ensure our guests have a great experience by providing exceptional service. In order to accomplish this, you must:</div>
<div></div>
<div>1. Make each guest feel appreciated through accommodating actions.</div>
<div>2. Practice the &ldquo;Hospitality Halo&rdquo; with everyone within a six-foot radius (smile, step aside, speak first) - A friendly attitude is essential in building good rapport with guests and fellow team members. Most importantly, be polite to all guests and team members.</div>
<div>3. Work as a team with all O&rsquo;Charley&rsquo;s team members.</div>
<div>4. Communicate clearly and enthusiastically with guests and team members &ndash; have an outgoing attitude and retain your self-composure at all times. No matter how busy you are, guests must be treated with concern for their needs or interests as if each is the only guest in the restaurant.</div>
<div>5. Immediately greet guests and ensure prompt and efficient food and beverage delivery. Serve your guests in a timely manner, according to the guest&rsquo;s perfect pace. Stay organized, being able to think and act quickly and effectively, and have a sense of urgency.</div>
<div>6. Have a thorough knowledge of service sequences and guidelines; use this knowledge to serve guests effectively.</div>
<div>7. Have a thorough knowledge of bar accounting procedures.</div>
<div>8. Have a thorough knowledge of drink making techniques and recipes; use this knowledge to prepare quality drinks for servers and guests.</div>
<div>9. Maintain general appearance of bar through cleaning and stocking. Take pride in your personal appearance and the appearance of your work area.</div>
<div>10. Ensure &ldquo;Perfect Drink&rdquo; presentations before items are delivered to guests.</div>
<div></div>
<div>While we are all responsible for ensuring our guests have a great experience, there are going to be times when we will make a mistake. If a mistake is made, we must own it and take EVERY action possible to correct it. It is imperative that all guests leave knowing we cared about their individual situation, that we put ourselves in THEIR shoes, recognized their needs, and did everything possible to strive for a win-win situation.</div>
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<div><b>Knowledge Requirements</b></div>
<div>Guest relations | Liquor knowledge | Menu knowledge</div>
<div>Service Sequences | Alcohol awareness | Point of Sale operation</div>
<div>Quality service and standards | Recipes and Garnishes | Money handling</div>
<div>Floor plan | Specials | Sidework duties</div>
<div></div>
<div><b>Physical</b></div>
<div>Able to serve alcohol according to state law. Able to speak, read, write and understand the primary language of the work location. Able to perform simple mathematical calculations in regard to money handling. Able to stand and exert well-paced mobility for periods up to five (5) hours in length. Must have a good sense of balance, able to bend, kneel and lift bus pans, trays, etc. frequently weighing up to 25 pounds.</div></div></div></div>

Bartenders

Join O'Charley's and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

O'Charley's

About Company

Host / Hostess

Bartenders