Qureos Mentor

OACIS Middle East LLC

Responsibilities: . Handle a high volume of inbound and outbound calls with unmatched professionalism, ensuring each customer interaction reflects our commitment to excellence.&middot; Tackle complex customer issues with speed and accuracy, ensuring first-call resolution and customer satisfaction.&middot; Communicate with customers via Telephone, email, online chat etc.&middot; Consistently meet and exceed stringent performance metrics, including call handling time, customer satisfaction scores, and resolution rates.&middot; Anticipate customer needs and proactively provide solutions, enhancing the overall customer experience.&middot; Actively seek opportunities for process improvements and contribute to team strategy sessions aimed at optimizing customer service delivery.&middot; Adhere strictly to company policies, procedures, and regulatory requirements while maintaining the highest standards of professionalism.Requirements &amp; Skills:&middot; Fluency in English and Arabic is a must.&middot; Minimum of 2 years in a high-volume call center or customer service environment, with a proven track record of exceeding performance targets.&middot; Exceptional verbal and written communication skills.&middot; Superior problem-solving abilities and critical thinking skills.&middot; Advanced proficiency in CRM software and other call center technologies.&middot; Professional certifications in customer service or call center operations.&middot; Ability to work in shifts.Qualifications and Experience:&middot; High school degree or equivalent.&middot; PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail.&middot; Knowledge of contact center and airline industry procedures and methodology.&middot; Excellent verbal and written communication skills.&middot; Ability to remain calm and composed in a fast-paced, high-pressure environment.&middot; Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.&middot; Familiarity with IVR systems.Job Type: Full-timePay: Up to AED3,500.00 per monthExperience:<ul><li>call center: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic and English (Preferred)</li></ul>Expected Start Date: 15/11/2025

Call Center Agent ( Bilingual )

Join OACIS Middle East LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

OACIS Middle East LLC

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Call Center Agent ( Bilingual )