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Oaklee Wellness

Please apply only if you are from Chennai, Tamil Nadu, IndiaRecruitment Advertisement: Medical Receptionist (Remote, India-Based)Job Title: Medical ReceptionistLocation: Remote (India-based, supporting a U.S. clinic) - Only ChennaiCompany: Busy Family Practice Medical Clinic, Dallas, TexasJob Type: Full-TimeClinic Hours (Dallas, Texas - CDT): 8:00 AM to 5:00 PM, Monday to FridayEquivalent Hours (India - IST): 6:30 PM to 3:30 AM (next day), Monday to FridayAbout Us: We are a dynamic family practice medical clinic in Dallas, Texas, dedicated to providing compassionate care to our patients. We utilize e-Clinical Works (eCW) as our medical software and RingCentral as our phone system for seamless communication. We are seeking a reliable, India-based receptionist to handle incoming calls during clinic hours via RingCentral and support administrative eCW tasks remotely. This role is ideal for someone with strong communication skills and a passion for healthcare, working alongside our RingCentral AI tools for enhanced efficiency.Key Responsibilities:As our primary point of contact for patients, you will handle all incoming calls routed through RingCentral and perform standard medical receptionist duties, including:<ul><li>Answering and screening phone calls promptly and professionally via RingCentral, routing them to the appropriate staff (e.g., doctors, nurses, or billing team).</li><li>Scheduling, rescheduling, and confirming patient appointments using clinic software integrated with RingCentral and eCW</li><li>Verifying patient insurance information and eligibility.</li><li>Collecting and updating patient demographics, medical history, and contact details.</li><li>Collecting payments.</li><li>Handling patient inquiries about services, directions, office hours, and general information.</li><li>Managing no-show/cancellation policies, including fee assessments and follow-ups.</li><li>Processing prescription refill requests and relaying them to providers.</li><li>Coordinating referrals to specialists and obtaining necessary authorizations.</li><li>Assisting with check-in/check-out processes remotely (e.g., via virtual tools in RingCentral).</li><li>During downtime (low call volume), performing administrative tasks such as data entry, filing electronic records, preparing patient charts, and supporting billing by reviewing claims for accuracy.</li><li>Maintaining confidentiality in compliance with HIPAA (training provided).</li><li>Providing excellent customer service to ensure a positive patient experience, collaborating with RingCentral's AI Receptionist for overflow or automated routing.</li></ul>Requirements:<ul><li>High school diploma or equivalent; medical office certification or relevant experience preferred.</li><li>Fluent in English (excellent verbal and written communication skills); additional languages a plus.</li><li>1+ years of experience as a receptionist or in a customer service role in healthcare.</li><li>Proficient in Microsoft Office, Google Workspace, and familiarity with RingCentral or similar VoIP systems (training available).</li><li>Reliable high-speed internet, quiet workspace, and computer/headset for remote work via RingCentral.</li><li>Ability to work night shifts (IST equivalent of clinic hours) with flexibility for occasional overtime.</li><li>Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.</li><li>Cultural sensitivity and empathy when dealing with diverse patients.</li></ul>What We Offer:<ul><li>Competitive salary and performance bonuses.</li><li>Remote work flexibility with paid training on RingCentral.</li><li>Opportunities for growth in a supportive team environment.</li><li>Health benefits and paid time off after probationary period.</li></ul>How to Apply:Email your resume, cover letter, and references to [fabian@Oakleewellness.com] with the subject &quot;Medical Receptionist Application - India.&quot; Applications close October 20, 2025. Only shortlisted candidates will be contacted. We are an equal opportunity employer.Job Type: Full-timePay: &#8377;35,000.00 - &#8377;45,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Work from home</li></ul>Work Location: Remote

Medical Receptionist (Remote, India-Based)

Join Oaklee Wellness and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Oaklee Wellness

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Medical Receptionist (Remote, India-Based)