Urwah Admin

OceanAir Travels

Job Description:As a Tour Guide, you will be responsible for providing informative, engaging, and entertaining tours to individuals or groups at various locations, including historical sites, museums, natural attractions, and cultural landmarks. Your role involves delivering well-researched information, ensuring the safety and satisfaction of guests, and enhancing their experience by sharing insights, anecdotes, and relevant details about the tour site.Job Duties and Responsibilities:<ul><li>Plan tour routes, itineraries, and schedules, considering factors such as group size, special interests, and time constraints.</li><li>Prepare visual aids, maps, brochures, and other materials to enhance the tour experience.</li><li>Greet and welcome guests, providing an overview of the tour, including key highlights, expected duration, and safety guidelines.</li><li>Lead tours in an engaging and informative manner, delivering commentary, answering questions, and providing context about the tour site.</li><li>Adapt tour content and delivery style to suit the interests and needs of diverse audiences, including families, school groups, and international visitors.</li><li>Build rapport with tour participants, creating a friendly and interactive environment to encourage participation and engagement.</li><li>Address guest inquiries, concerns, and feedback promptly and professionally, striving to enhance their overall experience.</li><li>Provide recommendations for local attractions, dining, and activities to assist guests in planning their visit.</li><li>Ensure the safety of guests by providing clear instructions, monitoring group behavior, and adhering to safety regulations and guidelines.</li><li>Conduct headcounts, manage group dynamics, and handle emergencies or incidents according to established protocols.</li><li>Communicate effectively with tour operators, transportation providers, and other stakeholders to coordinate logistics and ensure smooth tour operations.</li><li>Update and revise tour scripts, materials, and content based on feedback, new research, and changes at the tour site.</li><li>Record tour attendance, feedback, and other relevant data for reporting and analysis purposes.</li><li>Prepare and submit reports on tour activities, guest satisfaction, and areas for improvement to management or tour operators.</li></ul>Job Qualifications:<ul><li>Bilingual is a must ( German / French / Spanish / Italian ).</li><li>Fluent English level is a must.</li><li>High school diploma or equivalent; additional certification or training in tourism, history, or related fields is preferred.</li><li>Proven experience as a tour guide or in a customer service role, with excellent public speaking and storytelling skills.</li><li>In-depth knowledge of the tour site, including its history, culture, geography, and notable features.</li><li>Strong communication and interpersonal skills, with the ability to engage and entertain diverse audiences.</li><li>Proficiency in multiple languages is a plus, especially for tours with international guests.</li><li>Ability to walk long distances, stand for extended periods, and lead tours in various weather conditions.</li><li>Flexibility to work irregular hours, including weekends, holidays, and evenings, to accommodate tour schedules.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Do you have a tour Guide License?</li><li>If we offered you a position, when would you be available to start?</li><li>What is your Nationality?</li><li>What is your age?</li><li>Are you a Bilingual speaker? If yes what is your second language?</li></ul>Experience:<ul><li>Tourism: 1 year (Required)</li></ul>

Bilingual Tour Guide

Job Duties and Responsibilities: <ul><li>Oversee the logistics of safari tours, ensuring timely and efficient execution of all activities, including transport, accommodations, and guided tours.</li><li>Provide exceptional customer service by addressing guest inquiries, concerns, and special requests before, during, and after the safari.</li><li>Assist in designing and planning safari itineraries, ensuring all aspects of the tour, from travel schedules to meal arrangements, are well-organized and meet guest expectations.</li><li>Manage relationships with third-party vendors, including transport providers, hotels, lodges, and local guides, to ensure the highest standards of service.</li><li>Coordinate with field staff, including safari guides, drivers, and other support personnel, ensuring they are well-prepared and fully briefed on guest needs and expectations.</li><li>Handle safari bookings, confirmations, and payments. Ensure all necessary documentation, including permits and travel details, are provided to guests in advance.</li><li>Handle any operational issues that arise during the safari, such as delays or guest concerns, ensuring timely resolution and maintaining customer satisfaction.</li></ul>Job Qualifications:<ul><li>Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field (Preferred)</li><li>2-4 years of experience in safari operations, tour coordination, or a similar role in the travel and tourism industry (Required)</li><li>Valid UAE driving license is an advance.</li><li>Previous experience working with international guests or managing high-end safari operations (Preferred)</li><li>Strong organizational and multitasking skills</li><li>Excellent communication and interpersonal skills</li><li>Attention to detail and a customer-focused approach</li><li>Strong problem-solving and decision-making skills</li><li>Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with booking systems or CRM software</li><li>Knowledge of travel and tourism industry standards and regulations</li><li>Familiarity with the specific safari destinations</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>What is your current visa status?</li><li>What is your Nationality?</li><li>Do you have a previous experience in same role?</li><li>Do you have an experience with Hotel allocations?</li></ul>Experience:<ul><li>UAE: 2 years (Required)</li><li>Tourism: 2 years (Preferred)</li></ul>

Safari Operations Executive

The Camp Operations Supervisor is responsible for overseeing the daily operations of the safari camp, ensuring a seamless and memorable guest experience while maintaining high standards of safety, hospitality, and environmental sustainability. This role involves managing staff, coordinating activities, and ensuring that all aspects of camp operations run smoothly.Job Responsibilities:<ul><li>Supervise and train camp staff, including guides, drivers, hospitality personnel, and maintenance teams.</li><li>Conduct regular performance evaluations and provide feedback to team members.</li><li>Ensure exceptional guest experiences by managing front-of-house operations and addressing guest inquiries or concerns.</li><li>Coordinate and oversee safari activities, including game drives, guided walks, and other guest experiences.</li><li>Monitor daily camp operations, including housekeeping, maintenance, and dining services, ensuring compliance with safety and hygiene standards.</li><li>Manage inventory and procurement of supplies, ensuring the camp is well-stocked and maintained.</li><li>Assist in budgeting and financial management, including tracking expenses and optimizing operational costs.</li><li>Help with preparing reports on camp performance and guest feedback.</li><li>Ensure compliance with safety regulations and environmental policies.</li><li>Conduct regular safety drills and training for staff to handle emergencies.</li><li>Foster positive relationships with local communities and engage in sustainable tourism practices.</li><li>Promote cultural and environmental awareness among guests.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in hospitality management, tourism, or a related field.</li><li>Previous experience in camp management, safari operations, or a similar role.</li><li>Strong leadership and interpersonal skills.</li><li>Excellent communication skills in English (additional languages a plus).</li><li>Knowledge of wildlife and conservation practices is preferred.</li><li>Ability to work in remote environments and adapt to changing situations.</li><li>Must be willing to work irregular hours, including weekends and holidays.</li><li>Ability to live on-site in a camp environment.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>What is your Nationality?</li><li>What is your current visa statue?</li><li>Do you have a previous experience in Tourism / Hospitality ?</li><li>What is your expected salary?</li><li>Do you have a previous experience in same role?</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Camps Operations Supervisor

Job Summary: The Administrative Assistant will play a crucial role in ensuring the smooth operation of the executive office. This role involves managing schedules, coordinating meetings, handling correspondence, and performing various administrative tasks to support the executive leadership team.Key Responsibilities:<ul><li>Organize and maintain complex calendars, schedule meetings, appointments, and travel arrangements.</li><li>Manage and prioritize incoming emails, phone calls, and other correspondence. Draft and proofread emails, reports, and presentations.</li><li>Prepare agendas, take meeting minutes, and follow up on action items. Arrange meeting logistics and ensure materials are prepared in advance.</li><li>Maintain and organize digital and physical files, ensuring confidentiality and easy retrieval of documents.</li><li>Plan and coordinate domestic and international travel, including flights, accommodations, and itineraries.</li><li>Prepare and submit expense reports, ensuring accuracy and compliance with company policies.</li><li>Oversee office supplies and equipment, and coordinate maintenance and repairs as needed.</li><li>Assist with various projects and initiatives as assigned by the executive leadership team.</li><li>Act as a point of contact between the executive leadership and internal/external stakeholders, ensuring smooth communication and follow-up.</li></ul>Qualifications:<ul><li>Proven experience as an Administrative Assistant or similar role, preferably supporting senior executives.</li><li>Exceptional organizational and time-management skills.</li><li>Strong written and verbal communication abilities.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.</li><li>Ability to handle sensitive information with discretion and maintain confidentiality.</li><li>Strong problem-solving skills and the ability to work independently.</li><li>High level of attention to detail and accuracy.</li><li>Professional demeanor and strong interpersonal skills.</li><li>A high school diploma or equivalent is required. A Bachelor's degree in Business Administration or a related field is preferred.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthApplication Question(s):<ul><li>If we offered you position, can you start immediately?</li><li>What is your expected salary?</li><li>Do you have previous experience in same role or similar?</li><li>Do you have family book?</li><li>Do you feel comfortable working in Dubai? That role requires Office Attendance</li></ul>

Administrative Assistant - UAE National Only

Join OceanAir Travels and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

OceanAir Travels

ABOUT_COMPANY

Bilingual Tour Guide

Safari Operations Executive

Camps Operations Supervisor

Administrative Assistant - UAE National Only