Qureos Mentor

Ocean Casino Resort

<div>
 
 About The Role
 
 
 
 
 The Shift Manager Housekeeping will assist the Housekeeping Manager in
 
 implementing and organizing the overall operation of the hotel housekeeping department assuring the highest degree of quality guest care is always maintained.
 
 
 
 Position Responsibilities
 
 
 
 <ul>
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 Review housekeeping work to ensure productivity is efficient through periodic review of facility cleanliness to ensure optimal quality and customer service levels are met.
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 Inspect guest room attendants/Heavy porter &amp; supervisors properly daily on the standards of housekeeping operations.
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 Assist in staffing, scheduling, training and developing guest room attendants, housekeeping heavy porters and all hourly housekeeping staff.
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 Works to ensure the safety of team members in handling and storage of all chemicals used in the performance of their task
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 Continually checks to make sure team members have all the necessary supplies, equipment and tools to execute their task
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 Accountable for ensuring that the necessary equipment, machinery, guestroom supplies, and linen are readily available to enable the Department to function efficiently
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 Fully utilize and monitor all operating systems to ensure proper accountability of all employees, supplies and procedures
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 Coordinates efforts with other Departments to ensure guestroom, public areas and storage areas remain fully functional
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 Properly handles guest or maintenance request and repeatedly follows up to guarantee these things are completed to Ocean Casino Resort standards
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 Completes daily written room inspections as directed by manager
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 Supports training and development of housekeeping supervisors
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 Responsible for assisting the Manager in hiring, scheduling, training, developing, evaluating and coaching.
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 Ensures all Osha compliance training is administered.
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 Performs all other related and compatible duties assigned
 
 
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 </ul>
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a fast-paced environment
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 Must be able to stand for an entire shift and be able to move throughout the hotel areas
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 Must be able to work holidays, weekends, and flexible shift hours
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 Must be able to lift/push/pull up to 50 lbs
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong supervisory, management, planning &amp; organizational skills
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 Must demonstrate good verbal &amp; interpersonal communication skills
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 High school diploma or equivalent GED preferred
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 Minimum of five years' hospitality experience
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 Ability to effectively communicate in English
 
 
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 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Free meal on shift
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 Training &amp; Development
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 <li>
 Health Care Plan (Medical, Dental &amp; Vision)
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 Retirement Plan (401k,)
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 Life Insurance (Basic, Voluntary &amp; AD&amp;D)
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 Paid Time Off
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 Salary: $ 55,000/ annually.
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 </ul>
</div>

Housekeeping Shift Manager- Full Time

<div>
 
 About The Role
 
 
 
 The Front Desk Representative represents the first point of contact with guests and handles all stages of a guest's stay.
 
 
 
 Position Responsibilities
 
 
 
 <ul>
 <li>
 Adhere to established company and departmental procedures, guidelines, and polices at all times
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 Foster and promote a cooperative and harmonious work environment
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 Promote positive customer relations for all customer by providing prompt, courteous, and efficient service
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 Registers customers into the hotel and checks them out at the end of their stay including processing payments and ensuring guest satisfaction
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 Maintains cash bank securely and accurately, prepares daily deposit of funds in hotel bank and is responsible for the immediate posting of cash payments and provides HMS generated cash receipts for customer records
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 Makes necessary luggage arrangements according to hotel procedures
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 Responsible for customer check out &amp; accepts payment for settlement of all charges in compliance with hotel procedure
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 Assist with checking rooms to verify the status of hotel reservations.
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 Responds to customer inquiries regarding hotel services, room rates, entertainment schedules &amp; restaurants
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 Informs hotel customer about the property amenities services and events
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 Ensure the front desk area is clean, organized and stocked with necessary supplies.
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 Maintain accurate records of reservation, guest information, and transactions.
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 Resolve guest issues efficiently, escalating to management when necessary.
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 Address guest inquiries, requests, and complaints promptly and professionally
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 Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice.
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 Knowledge of all outlets and their hours of operation.
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 Other duties as defined by the management team.
 
 
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 </ul>
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Aptitude in resolving issues with a customer-focused orientation.
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 Always promotes positive public/employee relations.
 </li>
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 Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and stress relating to servicing customers in a high pressure and fast paced environment
 </li>
 <li>
 Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
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 Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
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 Problem solving and conflict-resolution abilities.
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 Friendly, outgoing, and approachable personality.
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High School Diploma or Equivalent is required
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 Prior cash handling &amp; customer service experience is preferred
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 Computer related experience desired, including LMS &amp; ACSC
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 Ability to effectively communicate in English
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Free meal on shift
 </li>
 <li>
 Training &amp; Development
 </li>
 <li>
 Health Care Plan (Medical, Dental &amp; Vision)
 </li>
 <li>
 Retirement Plan (401k,)
 </li>
 <li>
 Life Insurance (Basic, Voluntary &amp; AD&amp;D)
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Pay Rate: $17.50/hour
 </li>
 </ul>
</div>

Front Desk Representative - Front Office - Full Time

Join Ocean Casino Resort and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ocean Casino Resort

About Company

Housekeeping Shift Manager- Full Time

Front Desk Representative - Front Office - Full Time