Qureos Mentor

OCEANS HEALTHCARE

<div>At Oceans Healthcare, we are passionate about helping adults and seniors attain the best possible quality of life. As a nationally recognized provider of behavioral health services, we treat patients experiencing symptoms of depression, anxiety, schizophrenia, behavioral changes related to medication management or substance abuse and other behavioral issues.
Through our inpatient behavioral services and intensive outpatient programs, Oceans Healthcare offers comprehensive behavioral and mental health services to help patients at every stage of the healing process. Our staff is committed to caring for patients and their families with dignity, honesty and compassion. 


The Director, Enterprise AI &amp; Innovation is responsible for leading Oceans Healthcare's enterprise artificial intelligence strategy while personally driving the design, development, implementation, and adoption of AI-enabled solutions across the organization.
Reporting directly to the Chief Executive Officer, this executive will serve as both a strategic advisor and hands-on builder, translating emerging AI capabilities into practical applications that improve patient care, workforce productivity, clinical quality, operational efficiency, financial performance, and decision-making. This leader will partner closely with executive leadership, clinical operations, finance, revenue cycle, human resources, compliance, legal, information technology, and business leaders to identify high-value opportunities where artificial intelligence can transform the way Oceans Healthcare delivers behavioral healthcare services.
As Oceans Healthcare's senior AI executive, the Director will establish a long-term AI vision, create an enterprise AI roadmap, build an AI Center of Excellence, and position Oceans Healthcare as the national leader in the responsible application of artificial intelligence within behavioral healthcare. 

Essential Functions:
<div><ul><li>Develop and execute the organization's enterprise artificial intelligence strategy in alignment with Oceans Healthcare's strategic priorities; Lead the planning, execution, and ongoing management of enterprise AI initiatives from concept through implementation and optimization.</li></ul>
<ul><li>Identify opportunities where AI and automation can improve patient outcomes, operational efficiency, workforce productivity, and financial performance.</li></ul>
<ul><li>Establish a multi-year roadmap for AI adoption across hospitals, outpatient programs, corporate operations, and shared services.</li></ul>
<ul><li>Advise executive leadership regarding emerging AI technologies, industry trends, risks, and implementation strategies.</li></ul>
<ul><li>Prioritize initiatives based on organizational value, operational readiness, regulatory considerations, and return on investment.</li></ul>
<ul><li>Collaborate with project management and operational leaders to ensure projects remain on schedule, within scope, and aligned with business objectives.</li></ul>
<ul><li>Develop policies, standards, and governance processes for the responsible use of artificial intelligence throughout the organization.</li></ul>
<ul><li>Ensure AI initiatives comply with HIPAA, CMS Conditions of Participation, Joint Commission standards, state regulations, and applicable privacy requirements.</li></ul>
<ul><li>Partner with Compliance, Legal, Information Security, and Privacy teams to evaluate technology risks and establish appropriate safeguards.</li></ul>
<ul><li>Oversee processes for AI model validation, monitoring, transparency, and ongoing performance evaluation;</li></ul>
<ul><li>Promote ethical and responsible use of AI technologies across the enterprise.</li></ul>
<ul><li>Establish key performance indicators for enterprise AI initiatives.</li></ul>
<ul><li>Measure operational, financial, and clinical outcomes associated with implemented solutions; Present program updates, implementation progress, and performance metrics to executive leadership.</li></ul>
<ul><li>Identify opportunities for continuous improvement and expansion of successful AI initiatives.</li></ul>
<ul><li>Other duties and responsibilities as assigned.</li></ul>
</div>
Requirements
Education / Experience:
<ul><li>Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, Data Analytics, Engineering, Business Administration, or a related discipline. Master&rsquo;s degree preferred.</li>
<li>Minimum of eight (8) years of progressive leadership experience in information technology, analytics, digital transformation, or enterprise technology.</li>
<li>Minimum of five (5) years leading large-scale technology or AI initiatives across multiple departments.</li>
<li>Experience implementing enterprise software solutions in complex or highly regulated industries.</li>
<li>Demonstrated ability to lead cross-functional teams and influence executive decision-making.</li>
<li>Experience managing organizational change and technology adoption initiatives.</li>
<li>Microsoft Ecosystem Experience: Microsoft 365 Copilot, Copilot Studio, Power Platform, Power Automate, SharePoint, Teams, Entra ID, Microsoft Fabric, Azure AI Search.</li>
<li>Cybersecurity, Privacy, &amp; Responsible AI: HIPAA, HITECH, PHI protection, AI risk management, prompt injection protection, model monitoring, audit logging, explainability, fairness, transparency, accountability, and human oversight.</li>
</ul>
Skills / Abilities:
<ul><li>Strong understanding of artificial intelligence, automation, machine learning, and emerging digital technologies.</li>
<li>Knowledge of healthcare privacy, security, and regulatory requirements related to technology implementation.</li>
<li>Exceptional strategic planning and organizational leadership skills.</li>
<li>Ability to communicate complex technical concepts to executive leadership and non-technical audiences.</li>
<li>Strong project and program management capabilities.</li>
<li>Excellent analytical, problem-solving, and decision-making skills.</li>
<li>Ability to balance innovation with operational practicality and regulatory compliance.</li>
<li>Strong relationship-building and collaboration skills across diverse stakeholder groups.</li>
<li>Demonstrated commitment to continuous learning and emerging technologies.</li>
</ul>
Work Environment:
Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes. Travel required, including via automobile, planes and/or trains, as required.</div>

Director, Enterprise AI and Innovation

<div>Oceans Lubbock provides inpatient and outpatient mental health services in a safe and comfortable environment with individual and group treatment programs designed to meet the specific needs of patients during any stage of life.

As a member of the multidisciplinary treatment team, our therapists provide direct clinical services - including assessments, interventions, treatment planning and discharge planning, as well as providing individual, family, and/or group therapy to further patient/family/group progress in treatment. 

Members of the Oceans' team work together to provide the highest quality care by practicing the &quot;Oceans 6&quot; values.
<ul><li>Dignity</li>
<li>Comprehensive Care</li>
<li>Quality</li>
<li>Integrity</li>
<li>Advocacy</li>
<li>Teamwork</li></ul> 

Essential Functions:
<div><ul><li>Provides direct clinical services in accordance with accepted standards of social/work clinical practice.</li></ul>
<ul><li>Plans and conducts individual family and/or group therapy as assigned by the Director of Social Services or physician's order.</li></ul>
<ul><li>Conducts, assesses and interprets completion of Comprehensive Integrated Assessment.</li></ul>
<ul><li>Reviews all Multidisciplinary assessments and compiles a Multidisciplinary Treatment Plan under the supervision of the attending physician.</li></ul>
<ul><li>Performs case management and discharge planning as assigned by the Director of Social Services.</li></ul>
<ul><li>Attends multidisciplinary treatment team meetings, provides updates on assigned patients and their progress toward treatment goals; combines the reports of all disciplines into a multidisciplinary treatment integration summary, which facilitates the patient's progress towards treatment plan goals</li></ul>
<ul><li>Delivers patient services in an ethical manner which promotes respect for the patient and enhances the patient's dignity and satisfaction; Demonstrates the ability to assess and interpret a patient's response to treatment in age/disability/culturally sensitive specific manner.</li></ul>
<ul><li>Assesses and interprets age/disability/cultural needs; Identifies safety, psychosocial, special mobility and special equipment needs; and Communicates in an age/disability/culturally sensitive related manner to patients and their families</li></ul>
<ul><li>Conducts treatment and discharge planning in accordance with age/disability/cultural needs and involves members of the patient's support system in decision making as appropriate.</li></ul>
<ul><li>Performs other duties and projects as assigned.</li></ul>
</div>
Requirements
Educational / Experience Requirements:
At a minimum a Clinical Social Worker (CSW), LMSW, LCSW, LMFT, LPC, LPC-A (TX Only) or Psychologist. 0 to 1 year post-graduate experience in clinical practice. 

Qualifications / Skills:
Must demonstrate the knowledge and skills necessary to provide care appropriate to any age-related disability<ul><li>-related needs of the patients served on assignment.</li>
<li>Must demonstrate knowledge of the principles of growth and development appropriate to the patient population served.</li>
<li>Must be able to assess and interpret data about the patient&rsquo;s status in order to identify each patient&rsquo;s needs and provide the appropriate care, including age related care/disability/cultural sensitivity related care to adolescent, chronically mentally ill, adult, geriatric, chemically dependent, and dually diagnosed patient populations.</li>
<li>Must demonstrate in-depth knowledge of mental illness and chemical dependency and the family dynamics which accompany them.</li>
<li>Must have basic knowledge of chronic mental illness.</li>
<li>Must have in-depth knowledge of clinical therapy modalities.</li>
<li>Must have excellent communication and group/process skills as related to age specific patient needs.</li>
<li>Must be able to demonstrate assessment, intervention, treatment and d/c planning skills.</li>
<li>Must be able to pass the general age/disability post-test.</li>
<li>Must be versatile, flexible, and able to perform in stressful situations.</li>
<li>Must have good time and organizational skills.</li>
<li>Must be capable of coordinating multi-faceted workload.</li>
<li>Must be able to work with an array of mental/physical disabled persons.</li>
<li>Must successfully complete CPR certification and an Oceans approved behavioral de-escalation program.</li></ul> 

Working Environment:
Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere.</div>

Therapist/LMSW/LPC/Case Worker PRN

<div>Norman Regional Health System and Oceans Healthcare have partnered to expand access to behavioral health services in south central Oklahoma through construction of a new, state-of-the-art behavioral hospital.
Behavioral Health Center at Porter Health Village, a 48-bed facility, will more that double Norman Regional Health System&rsquo;s inpatient capacity for adult and senior behavioral health patients and add new services, including an intensive outpatient program and a dedicated geriatric behavioral health unit. The freestanding hospital will be located on the Norman Regional Porter campus and replace the existing 20-bed behavioral health unit. 


The Social Services Associate assists in the gathering of information for the Psychosocial Assessment, the patients&rsquo; resources and support systems, treatment planning needs and discharge planning as well as providing Psychoeducational Groups under the supervision/guidance of the Director of Social Services to further patient/family/group progress in treatment according to the Joint Commission, Federal and State Regulations, Oceans' Mission, policies and procedures and PI standards. 

Essential Functions:
<div><ul><li>Provides social service support, education and resources for patients and families, under the supervision/guidance of the Director of Social Services, in accordance with accepted standards in a timely fashion as outlined by Joint Commission, Federal and State Regulations, Oceans Behavioral Hospital's Mission, policies and procedures and PI Standards.</li></ul>
<ul><li>Plans and conducts individual or group psychoeducational sessions, as assigned by the Director of Social Services.</li></ul>
<ul><li>Gathers information for the completion of Comprehensive Integrated Assessment - (Biopsychosocial Assessment) as assigned by Director of Social Services within 72 hours (or 3 sessions) of admission for review and interpretation by a Licensed Therapist, who will co-sign all Psychosocial Assessments.</li></ul>
<ul><li>Reviews all Multidisciplinary assessments and provides information for the Multidisciplinary Treatment Integration under the supervision of the Director of Social Services and attending physician within 72 hours of admission.</li></ul>
<ul><li>Performs case management and discharge planning as assigned by the Director of Social Services.</li></ul>
<ul><li>Attends treatment team meetings when indicated and reporting on assigned patients and their progress toward treatment goals.</li></ul>
<ul><li>Surveys and identifies age/disability/cultural needs; Identifies safety, psychosocial, special mobility and special equipment needs; and communicates in an age/disability/culturally sensitive related manner to patients and their families.</li></ul>
<ul><li>Conducts care of patients and discharge planning in accordance with age/disability/cultural needs and involves members of the patient's support system in decision making as appropriate.</li></ul>
<ul><li>Performs other duties and projects as assigned.</li></ul>
</div>
Requirements
Educational / Experience Requirements:
<ul><li>At a minimum, will hold a bachelor&rsquo;s degree in social work, psychology or a related field, and preferably have one year experience in working with the mentally ill population: Adolescent, Adults, and Geriatrics.</li>
<li>An internship within the chemical dependency field is also acceptable. (Any population which is assigned will be based on a mentorship training system if no experience has been had with that population.)</li>
</ul>
Qualifications / Skills:
<ul><li>Must demonstrate the knowledge and skills necessary to provide care appropriate to age-related disability-related needs of the patients served on assignment.</li>
<li>Must demonstrate knowledge of the principles of growth and development appropriate to the patient population served.</li>
<li>Must be able to assess and interpret data about the patient&rsquo;s status in order to identify each patient&rsquo;s needs and provide the appropriate care, including age related care/disability/cultural sensitivity related care to adolescent, chronically mentally ill, adult, geriatric, chemically dependent, and dually diagnosed patient populations.</li>
<li>Must demonstrate basic knowledge of mental illness and chemical dependency and the family dynamics which accompany them.</li>
<li>Must have basic knowledge of chronic mental illness.</li>
<li>Must have excellent communication skills related to age specific patient needs.</li>
<li>Must be able to demonstrate assessment, supportive communication and d/c planning skills.</li>
<li>Must be able to pass the general age/disability post-test. Must be versatile, flexible, and able to perform in stressful situations.</li>
<li>Must have good time and organizational skills.</li>
<li>Must be capable of coordinating multi-faceted workload.</li>
<li>Must be able to work with an array of mental/physical disabled persons.</li>
<li>Must deliver patient services in an ethical manner which promotes respect for the patient and enhances the patient's dignity and satisfaction; Demonstrates the ability to assess and interpret a patient's response to treatment in age/disability/culturally sensitive specific manner.</li>
<li>Must successfully complete BLS certification and an Oceans approved behavioral de-escalation program.</li>
</ul>
Work Environment:
Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.</div>

Social Services Associate PRN

<div>Louisiana Behavioral Health is a partnership between Ochsner LSU Health Shreveport and Oceans Healthcare, two Louisiana-based providers leading the transformation of behavioral health care through evidence-based, patient-centered treatment for adolescents, adults and seniors.

The Health Information Management Coordinator (HIM Coordinator) provides coordination of Health Information Process under the direction of a RHIA and/or Director. Prepare and maintain accurate medical records information according to established procedures within a medical records unit. Uses appropriate communication skills and knowledge of age/disability cultural diversity and provides emergency response, referred and assistive. All duties to be done in accordance with Joint Commission, Federal and State regulations, Oceans Mission, policies and procedures and Performance Improvement Standards. 

Essential Functions:
<div><ul><li>Manages all health information responsibilities including patient record maintenance, ensuring that appropriate medical record components are completed accurately by medical staff and filed properly and timely in accordance with various accrediting agencies and established institution policies and procedures.</li></ul>
<ul><li>Assures timely completion, integrity and authenticity of medical records; places discharged charts in accepted chart order; scans documents into system to be sent up for billing; backs up HIM information for safety; notifies the RHIA/Director and Administrator deviations of accepted practices.</li></ul>
<ul><li>Gathers, receives and monitors all information on in-coming patients in accordance with standard policies and procedures.</li></ul>
<ul><li>Ensures all transcribed records are complete, correct and placed on patient records.</li></ul>
<ul><li>Accurately releases information in timely manner.</li></ul>
<ul><li>Assures immediate access of any chart of any particular type of chart using acceptable filing, coding and deficiency tracking.</li></ul>
<ul><li>Communicates with RHIA/Director regarding issues related to releasing protected health information; communicates concern and diagnosis to other departments for completion of financial processes.</li></ul>
<ul><li>Maintains an accurate and efficient filing system.</li></ul>
<ul><li>Sends completed records to offsite storage facility for storage once complete.</li></ul>
<ul><li>Performs other duties and projects as assigned.</li></ul>
</div>
Requirements
A high school diploma required. Additional training in Health Information Management department functions or 1-3 years of Health Information Management department experience preferred.
Must be able to communicate effectively, be assertive in dealing with requests, and be highly organized. Demonstrates confidence and decision making skills. Computer literacy. Must have strong verbal and written skills. Has the ability to work well with others and to communicate with other departments effectively. Must be well organized, flexible and responsible. Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program.
Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.</div>

Health Information Management Coordinator

<div>Louisiana Behavioral Health is a partnership between Ochsner LSU Health Shreveport and Oceans Healthcare, two Louisiana-based providers leading the transformation of behavioral health care through evidence-based, patient-centered treatment for adolescents, adults and seniors.

The Unit Clerk supports hospital staff in maintaining an organized and functional nursing station. The Unit Clerk is the liaison between the nursing unit and administration. The Unit Clerk answers the phone in a courteous and timely fashion and routes calls to appropriate areas. The Unit Clerk also supports the hospital staff by ensuring proper paperwork is available at all times. The Unit Clerk maintains a safe and professional standard for patient care in accordance with Joint Commission, Federal and State regulations, Oceans' Mission, policies and procedures and Performance Improvement Standards. 

Essential Functions:
<div><ul><li>Serves as a receptionist for the hospital by answering the phone quickly and accurately; directing calls to patients and staff.</li></ul>
<ul><li>As assigned, assists the clinical staff in providing information regarding other referral sources in the community; aids in the admission process by becoming the liaison with business office and admitting office</li></ul>
<ul><li>Gathers relevant descriptive and financial information as needed, and routes this information to appropriate hospital personnel.</li></ul>
<ul><li>Greets visitors, patients and their families coming to the hospital displaying empathetic and helpful attitude at all times.</li></ul>
<ul><li>Completes most of nursing unit's paperwork, which includes: setting up records for new patients and maintaining patient records; completes daily census and revenue forms; and assists in the preparation of the monthly report, as assigned.</li></ul>
<ul><li>May transcribe physician's orders from patient records and copy data such as blood pressure, pulse rate and temperature onto patients' medical records.</li></ul>
<ul><li>Record patient diagnosis on the correct medical forms and prepare requisition forms for laboratory tests, drugs and supplies as well.</li></ul>
<ul><li>May coordinate the transfer of patients and process patient discharge forms.</li></ul>
<ul><li>Transport patients and/or perform other minor medical assisting tasks that mirror those of the nursing assistants.</li></ul>
<ul><li>Performs other duties and projects as assigned.</li></ul>
</div>
Requirements
Education / Experience:
<ul><li>High school graduate or equivalent preferred.</li>
<li>At least 1 year experience working with psychiatric patients in an inpatient setting desired.</li>
</ul>
Qualifications / Skills:
<ul><li>Must be able to read, to write and to follow verbal and written instruction.</li>
<li>Must work well with diverse populations.</li>
<li>Must utilize Age, Disability and Cultural Specific knowledge in working with specialized populations to best communicate with those clients.</li>
<li>Must be in good physical and mental health as evidenced by a warm empathetic attitude, respect for dignity, worth and potentiality of clients and hold a high sense of personal integrity.</li>
<li>Must be able to work under close supervision.</li>
<li>Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program.</li>
</ul>
Work Environment:
Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.</div>

Unit Clerk PRN

<div>The Collector is responsible for accurate and timely billing and collection of outstanding receivables from third party payers and payer representatives. Maintaining accurate account balances in accordance with contractual obligations, fee schedules, or regulations is required job duty. 

Essential Functions:
<div><ul><li>Reviews third party claims for accuracy and completeness using patient accounting functionality. Submitting claims to third party payers within timely filing restrictions.</li></ul>
<ul><li>Performs follow up activities by telephone or electronic inquiry on accounts with outstanding third party payer balance to determine status of claims in accordance with payer specific follow-up guidelines.</li></ul>
<ul><li>Attempts to expedite claim adjudication by resolving issues that may delay processing, involving the patient/guarantor as necessary.</li></ul>
<ul><li>Clearly and concisely documents pertinent follow up activity upon completion of each occurrence in patient accounting system.</li></ul>
<ul><li>Resubmits claims to payers as necessary - submitting secondary or tertiary plan claims as required.</li></ul>
<ul><li>Ensures accurate account balances for proper account processing and reporting, requesting contractual allowances, adjustments , and balance transfers as necessary.</li></ul>
<ul><li>Communicates with other revenue cycle staff members, Utilization Review/Case Management, and site leadership to ensure timely and accurate claims payments.</li></ul>
<ul><li>Researches and resolves credit balance accounts as requested by payers or as identified on aging reports.</li></ul>
<ul><li>Completes daily and weekly productivity/performance reporting as directed by management.</li></ul>
<ul><li>Performs other duties and projects as assigned.</li></ul>
</div>
Requirements
Educational / Experience Requirements:
<ul><li>High school diploma or equivalent as minimum requirement.</li>
<li>Previous experience with interpretation of insurance plan benefits, conditions of payment, and billing requirements.
</li><li>Previous customer service experience in a similar field, including employment as a call center worker, credit authorizer or customer service representative, is also beneficial. Due to the sensitivity and confidentiality of financial records, collectors are required to be in strict accordance with the rules regarding collection attempts regulated by the Federal Trade Commission (FTC).</li>
</ul>
Qualifications/Skills:
<ul><li>Experience in Microsoft Office products and general patient accounting systems.</li>
<li>Knowledge of third party payers, Medicare, Medicaid, and other payer requirements.</li>
<li>Effective communication abilities for phone contacts with insurance payers to resolve claim issues.</li>
<li>Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds.</li>
<li>Able to work in a team environment.</li>
<li>Ability to function with minimal supervision and complete understanding and respect of confidentiality.</li>
<li>Follows policy and procedures that are in accordance with State and Federal Laws, JCAHO, HCFA and other regulatory boards as required by state and federal laws as well as the mission statement.</li>
</ul>
Work Environment:
Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.</div>

Collections Specialist

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