Qureos Mentor

Octet Solutions(SMC-PVT) Limited

Position Overview:We are seeking a dedicated Training and HR Representative to join our team. This role involves overseeing HR tasks and supporting training initiatives across front-end and back-end operations. You will help maintain a positive, efficient work environment by conducting regular team satisfaction checks, managing employee training, overseeing time cards, and assisting with hiring and offboarding processes.Key Responsibilities:<ul><li>Approve time cards and time correction requests, verifying corrections via security footage.</li><li>Track paid hours, eLearning, E-News, and update employee work hour status.</li><li>Manage payroll processing and bonus allocations.</li><li>Update employee survey sheets with collected data.</li><li>Address overscheduling or under-scheduling issues and ensure proper shift rotation for managers and supervisors.</li><li>Manage front-end and back-end hiring processes.</li><li>Complete offboarding for both front-end and back-end staff.</li><li>Issue write-ups for late clock-ins validated by camera footage.</li><li>Draft and update policies for front-end and back-end teams.</li><li>Ensure employees meet training requirements for future managerial and supervisory roles.</li><li>Attend daily meetings and provide summaries.</li><li>Draft and distribute employment letters for both teams.</li><li>Track and issue penalties as necessary.</li><li>Send birthday wishes to team members and participate in weekly meetings.</li></ul>Qualifications:<ul><li>Bachelor's in any field, specialisation in HR.</li><li>Minimum 3 years of experience in HR (Required).</li><li>HR-related experience, ideally within hospitality or retail industry.</li><li>Strong organizational and time management skills.</li><li>Proficiency with computer skills.</li><li>Spoken English is necessary.</li><li>Excellent communication skills for building team satisfaction and maintaining positive relations.</li></ul>Job Type: Full-time, OnsiteWorking Hours: 8:00 PM &ndash; 5:00 AM PST(Night Shift) Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore (near Neon Square)Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Are you able to commute Mon-Fri ( 8:00pm - 5:00am) ?</li><li>Are you a Charismatic and Energetic Personality?</li><li>Do you have good spoken English?</li></ul>Work Location: In person

HR Executive (Night) (Female Preferred)

We&rsquo;re looking for a Project &amp; Operations Assistant to support our Canadian restaurant construction and operations team. This is an office-based role in Lahore involving coordination, documentation, and communication with international managers and vendors. The ideal candidate is a fresh graduate or early professional (0&ndash;6 months experience) with strong writing, reporting, and English communication skills, eager to learn technical and project management processes in a professional environment.Key Responsibilities<ul><li>Assist managers in coordinating restaurant construction and maintenance projects.</li><li>Draft technical reports, summaries, and daily updates based on project data.</li><li>Communicate with Canadian vendors and contractors through email and calls.</li><li>Collect and organize information from stores for procurement and operations.</li><li>Maintain trackers for deliveries, work orders, and project milestones.</li><li>Help prepare policies, checklists, and troubleshooting guides.</li><li>Learn to interpret basic technical drawings and site layouts.</li><li>Identify areas for process improvement and suggest solutions.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree or diploma in Mechanical, Civil, Industrial Engineering, or a Technical/Project Management field.</li><li>Fresh graduates or up to 6 months experience in a technical or coordination role.</li><li>Excellent English writing and speaking skills (emails, reports, calls).</li><li>Proficiency in MS Excel / Google Sheets and strong attention to detail.</li><li>Eagerness to learn about restaurant construction, operations, and vendor coordination.</li><li>Organized, disciplined, and comfortable working independently under guidance.</li></ul>Salary: Rs 45,000 + (15,000 allowance)Timings: Full time, On-site, 8:00pm- 5:00 am ( Night Shift)Location: 30 R, DHA Phase 8, Ex-Air Avenue, Lahore ( near Neon Square)Job Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Are you able to commute to the location ( DHA Phase 8, Ex- Air Avenue)?</li><li>Are you comfortable with timings: Mon-Fri (8:00 pm- 5:00 am) Night Shift?</li><li>Do you have good communication skills?</li></ul>Experience:<ul><li>civil/mechanical/technical: 1 year (Required)</li></ul>Work Location: In person

Project & Operations Assistant ( Night Shift)

We are hiring a Call Center Agent (preferably female) to join our software house support team. The ideal candidate will manage customer interactions across calls, chats, emails, and social media, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.You&rsquo;ll be the frontline voice of the company, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.Key Responsibilities<ul><li>Handle inbound and outbound calls, live chats, emails, and social media messages from customers.</li><li>Provide first-line technical support for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the CRM or ticketing system</li><li>Meet key call center KPIs: AHT (Average Handle Time), FCR (First Contact Resolution), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul>Requirements<ul><li>Minimum 6 months of experience in a Call Center or Customer Support role (preferably within IT/Software).</li><li>Excellent English communication skills (verbal and written).</li><li>Tech-savvy with the ability to explain software solutions in simple terms.</li><li>Strong problem-solving skills, patience, and attention to detail.</li><li>Experience handling social media customer queries (Facebook, LinkedIn, Instagram).</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Career growth opportunities.</li><li>Free training on company products and tools.</li><li>Supportive work culture in a growing international tech environment.</li></ul>Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)Timings: Mon-Sun 9:00 am - 6:00 pm ( On site)- one day flexible offJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have good communication and spoken english skills?</li><li>Are you able to travel on-site Mon-Sun (9:00 am - 6:00 pm ) ? </li></ul>Work Location: In person

Call Center Agent – Software Support (Female Preferred)

We need a technically strong and detail-oriented coordinator to support restaurant construction and maintenance for our Canadian operations. You&rsquo;ll manage communication, technical documentation, and scheduling between vendors, engineers, and operations managers, all from our Lahore office.Responsibilities:<ul><li>Coordinate day-to-day construction and maintenance projects.</li><li>Interpret and organize technical data, equipment specs, and site drawings.</li><li>Draft detailed and professional email correspondence and reports.</li><li>Follow up with vendors and contractors to ensure task completion.</li><li>Assist management with budget tracking and project documentation.</li><li>Maintain logs for purchase orders, quotes, and work orders.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or diploma in Mechanical, Civil, or Industrial Engineering.</li><li>Minimum 6 months of relevant experience in construction or operations coordination.</li><li>Exceptional English writing and speaking skills.</li><li>Good understanding of building systems, refrigeration, or HVAC preferred.</li><li>Ability to multitask and meet deadlines across multiple projects.</li><li>Willingness to work partial Canadian business hours.</li></ul>Salary: Rs 45,000 + ( 15,000 allowance)Timings: Full time, On-site, 8:00 pm- 5:00 am ( Night Shift)Location: 30 R, DHA Phase 8, Ex-Air Avenue, Lahore ( near Neon Square)Job Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Are you able to commute to office location DHA Phase 8, Ex- Air Avenue?</li><li>Are you comfortable with night shift timings 8:00pm- 5:00am ?</li><li>Do you have good communication skills?</li></ul>Experience:<ul><li>civil/mechanical/tecchnical: 1 year (Required)</li></ul>Work Location: In person

Technical Project Coordinator ( Night Shift)

We&rsquo;re seeking an experienced Senior Software Developer with strong expertise in the MERN stack to help establish and lead our core technology team. You will play a dual role, developing high-quality software while mentoring and guiding junior engineers through hands-on training and real project work.Responsibilities:<ul><li>Design and develop scalable applications using React, Node.js, NestJS, and MongoDB/PostgreSQL.</li><li>Lead technical implementation across frontend (React, Redux, Redux toolkit, MUI, Ant Design) and backend (Node.js, NestJS, microservices).</li><li>Write clean, efficient, and maintainable code.</li><li>Provide technical mentorship, conduct code reviews, and support developer skill growth.</li><li>Collaborate with management to plan, deliver, and optimize projects.</li><li>Contribute to real-time communication modules involving WebRTC and SIP.</li></ul>Requirements:<ul><li>Bachelors or Masters in Computer Science or Software Engineering</li><li>10+ years of software development experience with strong MERN expertise.</li><li>1+ year of mentoring, training, or leadership experience.</li><li>2+ years of experience with real time communication technologies like WebRTC, SIP or similar.</li><li>Solid understanding of microservices, databases, and best coding practices.</li><li>Excellent communication and problem-solving skills.</li></ul>We offer:<ul><li>Competitive salary based on experience.</li><li>Opportunity to lead and mentor your own team.</li><li>Growth-focused, collaborative work environment.</li></ul>Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)Timings: Full-time, On-site, Mon-Fri (9:00 am - 6:00 pm)Job Type: Full-timePay: Rs400,000.00 - Rs600,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Have you previously led or mentored a team of developers?</li><li>Which backend frameworks have you worked with extensively?</li></ul>Experience:<ul><li>Full Stack Software Development (MERN): 10 years (Required)</li><li>Teaching/Instructing: 2 years (Required)</li><li>real time technologies like WebRTC, SIP or similar: 2 years (Required)</li></ul>Work Location: In person

Senior Full Stack Developer (MERN)

We are hiring a Call Center Agent (preferably female) to join our software house support team. The ideal candidate will manage customer interactions across calls, chats, emails, and social media, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.You&rsquo;ll be the frontline voice of the company, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.Key Responsibilities<ul><li>Handle inbound and outbound calls, live chats, emails, and social media messages from customers.</li><li>Provide first-line technical support for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the CRM or ticketing system</li><li>Meet key call center KPIs: AHT (Average Handle Time), FCR (First Contact Resolution), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul>Requirements<ul><li>Minimum 6 months of experience in a Call Center or Customer Support role (preferably within IT/Software).</li><li>Excellent English communication skills (verbal and written).</li><li>Tech-savvy with the ability to explain software solutions in simple terms.</li><li>Strong problem-solving skills, patience, and attention to detail.</li><li>Experience handling social media customer queries (Facebook, LinkedIn, Instagram).</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Career growth opportunities.</li><li>Free training on company products and tools.</li><li>Supportive work culture in a growing international tech environment.</li></ul>Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)Timings: 8:00 pm - 5:00 am ( On site- Night Shift)Job Type: Full-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Are you able to travel on-site Mon-Fri (8:00 pm - 5:00 am ) Night Shift ? </li><li>Do you have good communication and spoken english skills?</li></ul>Work Location: In person

Call Center Agent – Software Support ( Night Shift, Female Preferred)

Join Octet Solutions(SMC-PVT) Limited and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.