Abrar Admin

Oh So Original, Inc.

<div></div><div><div><div><div><h6 class="jobSectionHeader"><b>Hotel Burbank</b><b>
</b></h6><div><div><p>150 E Angeleno Ave
</p><p>Burbank, CA 91502
</p></div><div><p>Telephone (818) 841-4770
</p></div><div><p>Website www.hotelburbank.com
</p><p>Managed by Oh So Original
</p><p>LinkedIn linkedin.com/oso-collection
</p></div></div><div><b>Hotel with 484 Rooms</b></div>
Managed By Oh So Original
<div><p><b>Free parking, PTO Vacation, Dental, Vision, Health Benefits, 50% off meals</b></p><br>
</div></div></div></div><p></p><div><div><div><div><div>
</div></div></div></div></div><p>Compensation: <b>Up to $21.00</b>
</p><div><h5 class="jobSectionHeader"><b>Job Summary:</b></h5><p>
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.</p><h5 class="jobSectionHeader"><b>
Duties and Responsibilities:</b></h5><ul>
<li>Practice OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policies and procedures</li>
<li>Greet guests in a friendly, prompt and professional manner.</li>
<li>Register guests, issue room keys, provide information on hotel services and room location.</li>
<li>Answer phones in a prompt and courteous manner. /PBX Shifts</li>
<li>Up-sell rooms where possible to maximize hotel revenue.</li>
<li>Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.</li>
<li>Issue, control and release guest safe-deposit boxes.</li>
<li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li>
<li>Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.</li>
<li>May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.</li>
<li>Promote teamwork and quality service through daily communications and coordination with other departments.</li>
<li>Answers calls within the prescribed time frame, respond to the caller in a professional manner and according to established scripts and standards and promptly route calls to its destination.</li>
<li>Provide callers with local directions and general information in a courteous and accurate manner.</li>
<li>Acts as a central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.</li>
<li>Respond to in-house guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines.</li>
<li>Notify management of any malfunctioning telephone equipment or accessories.</li>
<li>May operate in-house paging system as well as serve as base communications with security and maintenance departments.</li>
<li>Promote teamwork and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.</li>
<li>Perform other tasks including recording incoming packages, mail or faxes and promptly notify guests, providing guest room tours, concierge services, special guest requests, etc.</li>
<li>Perform any other duties as assigned</li>
</ul><p><b>
Minimum Qualifications:</b></p><ul>
<li>
High School diploma or equivalent</li>
<li>Plus one (1) year of hotel guest service experience</li>
<li>Must speak fluent English</li>
<li>Must have a flexible schedule. May be required to work nights, weekends, and/or holidays</li>
</ul><h5 class="jobSectionHeader"><b>Preferred Qualifications:</b></h5><ul>
<li>Some college work completed</li>
<li>Bilingual in other languages is a plus</li>
<li>Knowledgeable of the OPERA system</li>
<li>Excellent communication skills</li>
</ul><h5 class="jobSectionHeader"><b>Physical Requirements:</b></h5><ul>
<li>Required to stand, sit, or walk for an extended period of time</li>
<li>May frequently be required to stoop, kneel, and crouch duration of shift (eight hours or longer)</li>
<li>Repetitive hand motion (typing) for extended periods of time</li>
<li>May frequently lift, move, and/or push up to 30 pounds without assistance</li>
<li><i>The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be </i><i>all</i><i> of the responsibilities or qualifications of the job.</i></li></ul></div></div>
<br><div><h3 class="jobSectionHeader"><b>Hotel Burbank
</b></h3><p>Hotel with 484 Rooms</p>
<p><b>Welcome To Burbank</b></p><p>
A prime location in the heart of it all. Come for the iconic studio scene, and stay for the small town in a big city feel. We promise you&rsquo;ll want to extend your trip.</p><p><b>
Close To All The Action</b></p><p>
Hotel Burbank has unparalleled proximity to all the best Los Angeles attractions. Swing by Dodgers Stadium for a game, see a 360 degree view of the city from Griffith Observatory, or take the whole family to adventure at Universal Studios. It&rsquo;s all within reach at Hotel Burbank.</p><p><b>
Authentically Los Angeles</b></p><p>
Hotel Burbank represents the best of Los Angeles in both spirit and style. Like the city, Hotel Burbank was made to be a magnet for new ideas and inventive beginnings.</p><p>
Whether that&rsquo;s the next chart topping single, or simply a fresh networking connection, this is a place for breaking ground, where taking risks and charting the unknown feels welcome and possible.</p></div>

Front Desk Agent

Join Oh So Original, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Oh So Original, Inc.

About Company

Front Desk Agent