Abrar Admin

Ohio Department of Medicaid

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 What You Will Do At ODM
 
 
 
 
 Office:
 
 Chief of Staff
 
 
 
 Classification:
 
 Customer Service Assistant 2 (Multiple Positions)
 
 
 
 Job Overview
 
 
 
 The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:
 
 
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 Handling calls and tickets, processing inquiries from providers, and giving answers and information
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 Directing callers to appropriate helpdesk
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 Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed
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 Supporting providers with log in authentication
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 Using a computer to manage data, verify information, log calls, and create reports and correspondence
 
 
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 </ul>
 9 mos. trg. or 9 mos. exp. in office practices &amp; procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
 
 
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 Or equivalent of Minimum Qualifications for Employment noted above.
 
 
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 </ul>
 
 Job Skills:
 
 Customer Service
 
 
 
 Technical Skills:
 
 Data Entry
 
 
 
 Professional Skills:
 
 Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication
 
 
 
 Organization
 
 
 
 Medicaid
 
 
 
 Agency Contact Name and Information
 
 
 
 HumanResources@medicaid.ohio.gov
 
 
 
 Unposting Date
 
 
 
 Apr 15, 2026, 10:59:00 PM
 
 
 
 Work Location
 
 
 
 Lazarus 4
 
 
 
 Primary Location
 
 
 
 United States of America-OHIO-Franklin County-Columbus
 
 
 
 Compensation
 
 
 
 $22.96/hour
 
 
 
 Schedule
 
 
 
 Part-time
 
 
 
 Work Hours
 
 
 
 8:00 am - 5:00 pm
 
 
 
 Classified Indicator
 
 
 
 Unclassified
 
 
 
 Union
 
 
 
 OCSEA
 
 
 
 Primary Job Skill
 
 
 
 Customer Service
 
 
 
 Technical Skills
 
 
 
 Data Entry
 
 
 
 Professional Skills
 
 
 
 Customer Focus, Listening, Problem Solving, Verbal Communication, Written Communication
 
 
 
 Agency Overview
 
 
 
 
 THIS POSITION IS INTERMITTENT &amp; IS NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.
 
 
 
 
 About Us
 
 
 
 Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine&rsquo;s agenda for Ohio&rsquo;s future. To ensure Ohio is &ldquo;the best place to live, work, raise and family and start a business,&rdquo; we must have strong schools, a great quality of life, and compassion for those who need our help.
 
 
 
 Responsibilities
 
 
 
 Ohio Department of Medicaid plays a unique and necessary role in supporting the governor&rsquo;s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:
 
 
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 Delivering a personalized care experience to more than three million people served.
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 Improving care for children and adults with complex behavioral health needs.
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 Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
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 Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
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 Ensuring financial transparency and operational accountability across all Medicaid programs and services.
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 </ul>
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Customer Service Assistant 2 - Intermittent (Multiple Positions)

Join Ohio Department of Medicaid and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ohio Department of Medicaid

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Customer Service Assistant 2 - Intermittent (Multiple Positions)