Qureos Mentor

Ola Electric

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 Role Overview
 
 
 
 
 
 
 The Area Manager is responsible for overseeing all stores and service centres within their
 
 
 designated area, ensuring excellence across sales, service, and operations. This role carries
 
 
 full commercial ownership, drives customer satisfaction, and develops strong leadership across
 
 
 the area.
 
 
 
 
 
 
 Experience required
 
 - 5 to 8 Years
 
 
 
 
 
 
 Key Responsibilities-
 
 
 
 ● Sales &amp; Commercial Ownership
 
 
 &cir; Drive sales performance across all stores and service centres.
 
 
 &cir; Own the commercial metrics including leads, revenue generation, and
 
 
 conversion rates.
 
 
 &cir; Ensure achievement of area sales targets and closure of joint calls (JC) per area.
 
 
 ● Financial Accountability
 
 
 &cir; Manage the P&amp;L of the area, ensuring profitability and cost efficiency.
 
 
 &cir; Monitor cost per store and implement measures to optimize operational
 
 
 expenses.
 
 
 &cir; Track and report on sales per area and JC closed per area.
 
 
 ● Customer Experience
 
 
 &cir; Own the Net Promoter Score (NPS) for the area.
 
 
 &cir; Implement initiatives to enhance customer satisfaction and loyalty.
 
 
 &cir; Ensure service excellence and timely resolution of customer issues.
 
 
 ● People Leadership
 
 
 &cir; Lead and mentor store managers and service centre teams.
 
 
 &cir; Build a strong leadership pipeline across the area.
 
 
 &cir; Drive performance culture, employee engagement, and capability development.
 
 
 ● Operational Excellence
 
 
 &cir; Ensure smooth functioning of all stores and service centres.
 
 
 &cir; Monitor % of stores in L1 compliance (operational readiness and standards).
 
 
 &cir; Implement best practices in retail operations and service delivery.
 
 
 
 
 
 
 Key Metrics
 
 
 
 ● P&amp;L performance of the area
 
 
 ● Cost per store efficiency
 
 
 ● NPS scores and customer satisfaction levels
 
 
 ● Sales per area and JC closed per area
 
 
 ● % of stores in L1 compliance
 
 
 
 
 
 
 Desired Profile
 
 
 
 ● Strong background in sales/retail operations/Automotive sales with proven track
 
 
 record.
 
 
 ● Solid business foundation
 
 
 ● Experience in managing multi-store operations and service centres.
 
 
 ● Demonstrated ability to lead teams and build leadership pipelines.
 
 
 ● Strong commercial acumen with ownership of revenue and profitability metrics.
 
 
 ● Excellent communication, customer orientation, and problem-solving skills.
 
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Area Manager

Join Ola Electric and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ola Electric

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Area Manager