Qureos Mentor

Oman Arab Bank

<div>
 
 
 Key Responsibilities
 
 
 
 
 1. Product Knowledge &amp; Development
 
 
 
 
 Deposit Products
 
 
 <ul>
 <li>
 Manage the full lifecycle of deposit products including Savings, Current, Fixed, and Recurring Deposits.
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 Define and maintain competitive interest rate structures and customer-friendly product features.
 </li>
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 Ensure compliance with all regulatory requirements (KYC, AML, FATCA, CBO guidelines).
 </li>
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 Develop linked product features (e.g., overdraft facilities, bundled offers) to enhance customer value proposition.
 </li>
 </ul>
 
 
 Loan Products
 
 
 <ul>
 <li>
 Oversee diverse lending products such as Personal Loans, Home Loans, Auto Loans, Education Loans, and Business Loans.
 </li>
 <li>
 Design and manage pricing models, interest rate structures (fixed/variable), APR calculations, and repayment terms.
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 Develop policies for prepayment, restructuring, and special loan programs while ensuring compliance with lending caps and fair lending practices.
 </li>
 </ul>
 
 
 Bancassurance
 
 
 <ul>
 <li>
 Collaborate with insurance partners to design, launch, and manage bancassurance products across life, health, and general insurance categories.
 </li>
 <li>
 Ensure alignment of insurance offerings with customer needs and bank&rsquo;s sales strategy.
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 Monitor partner performance against agreed SLAs and revenue targets.
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 </ul>
 
 
 
 
 
 2. Strategic Initiative Management
 
 
 <ul>
 <li>
 Lead product innovation and enhancements to strengthen the bank&rsquo;s competitive position in deposits, loans, and bancassurance.
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 <li>
 Develop product roadmaps, integrating market trends, customer feedback, and regulatory developments.
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 Launch new products and process improvements to support sales teams in achieving revenue and profitability targets.
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 Implement targeted campaigns for customer acquisition, retention, and cross-sell opportunities.
 </li>
 </ul>
 
 
 
 
 
 3. Market Analysis &amp; Customer Insights
 
 
 <ul>
 <li>
 Conduct competitor benchmarking to identify gaps and opportunities in the deposit, lending, and bancassurance markets.
 </li>
 <li>
 Segment customers to develop tailored propositions for retail, mass affluent, and priority banking clients.
 </li>
 <li>
 Leverage customer analytics to identify usage patterns and develop strategies for deeper engagement.
 </li>
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 Implement feedback loops to drive continuous improvement in product features and service delivery.
 </li>
 </ul>
 
 
 4. Sales Enablement &amp; Marketing
 
 
 <ul>
 <li>
 Develop
 
 Customer Lifecycle Management (CLM)
 
 strategies to increase product penetration and deepen wallet share.
 </li>
 <li>
 Support branch, direct sales, and digital teams with training, sales tools, and product knowledge.
 </li>
 <li>
 Collaborate with marketing teams to develop GTM strategies for new and revamped products, using digital, SMS, email, and branch-based campaigns.
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 Create compelling product positioning, segmentation, and messaging aligned with the bank&rsquo;s brand strategy.
 </li>
 </ul>
 
 
 
 
 
 5. Financial Performance &amp; Pricing
 
 
 <ul>
 <li>
 Own the P&amp;L for deposit, lending, and bancassurance portfolios, ensuring profitability targets are met.
 </li>
 <li>
 Develop competitive pricing and interest rate strategies balancing customer value with profitability.
 </li>
 <li>
 Monitor KPIs such as net interest margin, loan-to-deposit ratio, fee income, and product-level ROI.
 </li>
 </ul>
 
 
 
 
 
 6. Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure products and processes comply with all relevant regulatory and internal policy requirements.
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 Prepare and present product performance and compliance reports to internal committees and regulatory bodies.
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 Maintain readiness for internal audits and regulatory inspections.
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 </ul>
 
 
 
 
 
 7. Digital &amp; Process Innovation
 
 
 <ul>
 <li>
 Collaborate with technology teams to improve digital onboarding for deposits, loans, and bancassurance.
 </li>
 <li>
 Enhance self-service and paperless processing capabilities to improve customer experience and reduce operational costs.
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 <li>
 Explore partnerships and fintech integrations to strengthen digital offerings.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Marketing, Finance, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 
 Experience:
 
 Minimum 8&ndash;10 years in retail banking product management, with direct experience in deposits, loans, and bancassurance.
 </li>
 <li>
 
 Banking Knowledge:
 
 Strong understanding of retail banking operations, product structures, compliance requirements, and market trends.
 </li>
 <li>
 
 Strategic Skills:
 
 Ability to develop long-term product strategies and execute them effectively.
 </li>
 <li>
 
 Analytical Skills:
 
 Data-driven decision-making with strong problem-solving abilities.
 </li>
 <li>
 
 Collaboration:
 
 Experience working with cross-functional teams including sales, marketing, compliance, and technology.
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 <li>
 
 Communication:
 
 Excellent presentation, influencing, and stakeholder management skills.
 </li>
 <li>
 
 Digital Mindset:
 
 Familiarity with digital banking platforms, online onboarding, and customer engagement tools.
 </li>
 </ul>
 
 
</div>

Manager – Retail Product

<div>
 
 
 
 Key Deliverables:
 
 
 
 <ul>
 <li>
 Maintains an in-depth knowledge of specific technical specialism including computer hardware, operating systems and related products, provides expert advice regarding their application, and utilities this knowledge in performing job duties.
 </li>
 <li>
 Operate and support servers, SANs, printer and associated IT peripherals; support for email, domain management and related systems; administration and management of operating system and other system software; administration of support and maintenance of PCs, laptops, PC software and related equipment as level two.
 </li>
 <li>
 Furthers the IT Infrastructure goals of Department, such as reducing cost and improving performance, by the approved and specified use of emerging technologies and products.
 </li>
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 Provides inputs to the service continuity planning process and implements the approved plans that the defined levels of continuity for the IT Infrastructure are achieved.
 </li>
 <li>
 Provides project management services for the IT Division / Business Unit Infrastructure projects, including identifying and mitigating project risk, ensuring quality in project delivery, and utilizing assigned resources efficiently.
 </li>
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 Manages the installation, testing, commissioning/decommissioning of computer hardware and systems software in accordance with agreed standards, quality and safety plans.
 </li>
 <li>
 Operates and maintains the IT Division / Infrastructure, monitors its performance, adheres to defined maintenance and support procedures, and ensures that established services levels are achieved.
 </li>
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 Monitors IT component capacity and follows agreed policies and procedures to proactively resolve and projected shortfalls.
 </li>
 <li>
 Monitors the Infrastructure unit for achievement of agreed performance targets and service levels; documents and implements the arrangements for disaster recovery; and assist in conducts regular testing of the recovery procedures.
 </li>
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 Monitors service delivery of the IT Infrastructure components against established service level agreements, diagnoses service delivery problems, and initiates action to maintain and continuously improve the level of service.
 </li>
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 Provides specialist expertise in the review, evaluation, installation, testing, upgrade and maintenance of system software such as operating systems and related utility software, and in the resolution of any associated service delivery problems.
 </li>
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 Monitors the application of and compliance with, security operations procedures for areas of responsibility and review the IT Infrastructure for breaches in security and takes appropriate remedial actions.
 </li>
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 Operates the IT Infrastructure of the Division, ensures that the infrastructure is managed in accordance with agreed standards and procedures, and contributes to the resolution of operational problems.
 </li>
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 Manages the storage and backup systems of the Division to provide agreed levels of services, security, storage optimization, and recovery and growth capacity, in compliance with the CBO service&rsquo;s data retention and data protection requirements.
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 Initiates and monitors actions to investigate and resolve problems the IT Infrastructure and implements agreed solutions and measures.
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 Supervises the assigned project team members.
 </li>
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 Performs other related duties as assigned.
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 Ensue all related activities are in accordance with bank&rsquo;s policies, procedures, and standards.
 </li>
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 Participate in other related initiatives and projects as assigned or other duties as assigned by management.
 </li>
 </ul>
 
 
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 BA in Computer Science.
 </li>
 <li>
 Academic Certificates such as:
 </li>
 </ul>
 
 -- VMware Certified Professional.
 
 
 -- VMware Certified Advanced Professional.
 
 
 -- Red Hat Certified System Administrator.
 
 
 -- Red Hat Certified Engineer.
 
 
 
 
 
 
 
 Skills/Knowledge
 
 :
 
 
 <ul>
 <li>
 IT Infrastructure technical skills.
 </li>
 <li>
 Knowledge of the tools (Admin consoles, Ms &ndash; utilities, PowerShell, Docker, Nutshell, Scripting, and Terminal) and techniques required for the management.
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 Project management skills.
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 Supervisory skills.
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 Creative thinking.
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 Problem solving.
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 Communication skills.
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 Good commend in Arabic and English.
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 Team work skills.
 </li>
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 Interpersonal skills.
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 :
 
 
 <ul>
 <li>
 Minimum of five years&rsquo; experience performing at a responsible professional/ technical level, including at last two years&rsquo; experience in the operations and maintenance of ICT systems.
 </li>
 </ul>
 
 
 
 
 
 
 Business Understanding
 
 :
 
 
 <ul>
 <li>
 Strong understanding of Banking systems, business flow Financial Services.
 </li>
 </ul>
</div>

Senior Infrastructure Specialist

<div>
 
 
 
 Key Deliverables:
 
 
 
 <ul>
 <li>
 Develop the institution's capability to deliver projects by maturing the PMO service and creating a delivery focal point for project information, progress and expertise
 </li>
 <li>
 Lead on all PMO change activities and provide strong collaboration on other business change activities where requested, with the purpose of aligning against holistic strategic drivers and seeking a commonality of approach, process and documentation
 </li>
 <li>
 Manage resource utilisation across the programmes and projects. Managing budgets within the business change and project delivery teams, identifying resources available within BAU to take on change and authorising resource allocation in partnership with other resourcing managers.
 </li>
 <li>
 Manage the operational running and continuous improvement of a Project Management Office, including best practices and any required resource recruitment and subsequent skills development activities based on business requirements
 </li>
 <li>
 Monitor and report progress against plans through regular reviews and maintain close contact with all senior stakeholders
 </li>
 <li>
 Provide support to ensure the adherence to the organization governance guidelines by working closely with projects teams and conducting the periodically assessment for projects/teams
 </li>
 <li>
 Develop policies, procedures, templates, and other shared documentation (organizational process assets) for Project Management Practices
 </li>
 <li>
 Develop monitoring process for projects activities, and prepare the required report for the teams reporting progress, issues and action points to APMO.
 </li>
 <li>
 Ensure mechanisms for benefits realization are prepared and accountable business sponsors are enabled to manage and deliver against plans through subsequent business operations
 </li>
 <li>
 Participate in the budget allocation and spending monitoring by preparing and providing the required report to the APMO.
 </li>
 <li>
 Ensure all activities are carried out according to bank&rsquo;s policies, procedures, and standards.
 </li>
 <li>
 Coach stakeholders across the OAB on core disciplines leading to continuous improvement and a culture of positive change
 </li>
 <li>
 Working and adhere to bank policies and department standard operating procedures (SOP).
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelor of Science in Information Technology
 </li>
 <li>
 PMP, Prince 2 Practitioner, MSP Practitioner
 </li>
 <li>
 Safe Program Consultant, Safe Agilist from Scaled Agile, Inc.
 </li>
 <li>
 CSM from Scrum Alliance
 </li>
 <li>
 PSM 1 from Scrum.org
 </li>
 <li>
 Digital Transformation Strategies from Cambridge
 </li>
 </ul>
 
 
 
 
 
 
 Skills/Knowledge
 
 :
 
 
 
 Portfolio Management, Program Management, Business Analysis, Digital Transformation, Agile Transformation, Safe Framework, Scrum Framework, Retail and Corporate Banking, Risk and Compliance, Risk Management, Payments, Fintechs
 
 
 
 
 
 
 
 Experience
 
 :
 
 
 <ul>
 <li>
 Over 16 years of experience in Project &amp; Program Management.
 </li>
 </ul>
 
 
 
 
 
 
 Business Understanding
 
 :
 
 
 <ul>
 <li>
 Good understanding of Technology Landscape.
 </li>
 <li>
 Good understanding of Banking functions
 </li>
 <li>
 Understanding of Agile Project Management Office and Traditional PMO.
 </li>
 </ul>
 
 
</div>

Manager Project Management Office

Join Oman Arab Bank and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Oman Arab Bank

ABOUT_COMPANY

Manager – Retail Product

Senior Infrastructure Specialist

Manager Project Management Office