Urwah Admin

Omantel

<div>
 
 
 Role Purpose:
 
 
 
 Lead all aspects of financial management, communication, and strategic planning of the BMB region, overseeing the commercial as well as the technical function of the BMB Region, in line with the set objectives of the Consumer division and Omantel.
 
 
 
 
 
 
 
 Position Information:
 
 
 
 
 
 
 
 
 Title: General Manager BMB
 
 
 
 
 
 <ul>
 <li>
 Unit: Commercial
 </li>
 <li>
 Division: Consumer
 </li>
 <li>
 Location: Muscat
 </li>
 <li>
 Grade: L1
 </li>
 <li>
 Line Manager: VP Consumer
 </li>
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 Direct reports: 3
 </li>
 </ul>
 
 
 
 
 
 
 Minimum role requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant discipline
 </li>
 <li>
 8 years of relevant experience with at least 5 years in a management position
 </li>
 </ul>
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 <ul>
 <li>
 Develop and maintain departmental policies, processes, and procedures
 </li>
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 Set SMART KPIs for each role and oversee the creation and implementation of SLAs
 </li>
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 Lead the development and execution of digital and growth services strategies
 </li>
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 Formulate business strategies, and manage regional budgets and financial plans
 </li>
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 Establish and nurture relationships with key stakeholders, managing and negotiating contracts
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 Manage team performance to meet regional and company objectives
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 Implement regional marketing and sales plans to drive business growth
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 Respond to market trends, competitor activities, customer needs, and enhance brand awareness
 </li>
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 Coordinate regional events, campaigns, and promotions, and manage financial performance
 </li>
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 Conduct market analysis and planning, communicating with internal stakeholders to promote alignment
 </li>
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 Collaborate with cross-functional teams, reporting regional performance to executive leadership
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 Lead business development initiatives and manage risk mitigations that may impact regional performance
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 Oversee customer support, ensuring customer satisfaction across all products and services
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 Keep abreast of new industry developments, and ensure effective resource allocation to meet regional goals
 </li>
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 Facilitate training and coaching and identify opportunities for process improvements
 </li>
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 Lead all regional infrastructure functions, ensuring network availability and quality
 </li>
 </ul>
 
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 
 
 
 
 Leadership:
 
 
 
 <ul>
 <li>
 Assertiveness and Conflict Resolution
 </li>
 <li>
 Fostering Learning and Development
 </li>
 <li>
 Inspiring and Leading Others
 </li>
 <li>
 Leading Change and Cultivates Innovation
 </li>
 <li>
 Visioning and Alignment
 </li>
 </ul>
 
 
 
 
 
 
 Behavioral:
 
 
 
 <ul>
 <li>
 Drives Achievements
 </li>
 <li>
 Ethics &amp; Compliance
 </li>
 <li>
 Timely Decision - Making
 </li>
 </ul>
 
 
 
 
 
 
 Technical:
 
 
 
 <ul>
 <li>
 Sales Performance Management
 </li>
 <li>
 Tele-sales &amp; Marketing
 </li>
 </ul>
</div>

General Manager, BMB

<div>
 
 
 
 Role Purpose:
 
 
 
 
 Identifying, attracting, and retaining loyal customers which involves creating comprehensive loyalty programs that provides incentives, rewards, and personalized experience that build strong emotional connection with customers.
 
 
 
 
 
 
 
 Position Information:
 
 
 
 
 
 
 
 
 Title: Senior Manager Loyalty &amp; Retention Management
 
 
 
 
 
 <ul>
 <li>
 Unit: Consumer
 </li>
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 Division: Customer Life Cycle Management
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 Location: Muscat
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 Grade: L2
 </li>
 <li>
 Line Manager: General Manager Customer Lifecycle Management
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 Direct reports: Nil
 </li>
 </ul>
 
 
 
 
 
 
 Minimum role requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant discipline
 </li>
 <li>
 8 years of relevant experience with at least 3 years in a management position
 </li>
 </ul>
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 <ul>
 <li>
 Build and execute customer loyalty and retention strategies that align with overall business goals
 </li>
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 Develop an understanding of customer needs and preferences by collecting and analyzing customer data from various sources
 </li>
 <li>
 Create a targeted customer loyalty program that provides incentives and rewards that resonate with customers such as discounts, free shipping, exclusive promotions, and personalized offers
 </li>
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 Collaborate with CVM to personalize experience by tailoring offers and rewards based on customer preferences and behavior
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 Monitor customer retention rates, track program participation, and evaluate the return on investment
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 Measure and evaluate program effectiveness to ensure it is driving the desired behaviors and results
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 Develop consistent messaging and create opportunities for two-way communication with customers
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 Monitor customer satisfaction levels and develop initiatives to improve customer experience levels
 </li>
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 Evaluate effectiveness of loyalty programs and implement improvements to the program to better serve the interests of the customers
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 Conduct market research and analyze feedback
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 Collaborate with other departments to design products and services that meet the needs of specific customers
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 Develop the section&rsquo;s SLAs to ensure seamless and timely delivery of services
 </li>
 </ul>
 
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 
 
 
 
 Leadership:
 
 
 
 <ul>
 <li>
 Assertiveness and Conflict Resolution
 </li>
 <li>
 Fostering Learning and Development
 </li>
 <li>
 Inspiring and Leading Others
 </li>
 <li>
 Leading Change and Cultivates Innovation
 </li>
 <li>
 Visioning and Alignment
 </li>
 </ul>
 
 
 
 
 
 
 Behavioral:
 
 
 
 <ul>
 <li>
 Drives Achievements
 </li>
 <li>
 Ethics &amp; Compliance
 </li>
 <li>
 Timely Decision - Making
 </li>
 </ul>
 
 
 
 
 
 
 Technical:
 
 
 
 <ul>
 <li>
 Automation
 </li>
 <li>
 Database Management
 </li>
 </ul>
</div>

Senior Manager, Loyalty and Retention Management (18669)

<div>
 
 
 
 Role Purpose :
 
 
 
 
 To maximize revenue and profit by minimizing revenue leakages, preventing &amp; eliminating all kinds of frauds and overseeing day-to-day activities of the Revenue Assurance and Fraud Management Department; to manage the review and evaluation of revenue assurance and fraud policies and procedures for Oman Telecommunications Company (Omantel); to ensure compliance with industry best practice and Business Unit demands.
 
 
 
 
 
 
 
 Position Information:
 
 
 
 
 
 
 
 
 Title: Senior Manager Revenue Assurance &amp; Fraud Management
 
 
 
 
 
 <ul>
 <li>
 Unit: Finance
 </li>
 <li>
 Division: Finance Control
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 <li>
 Location: Muscat
 </li>
 <li>
 Grade: L2
 </li>
 <li>
 Line Manager: General Manager Finance Control
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 Direct reports: 2
 </li>
 </ul>
 
 
 
 
 
 
 Minimum role requirements:
 
 
 
 <ul>
 <li>
 Bachelor in relevant discipline; Preferably in Finance or Business Administration.
 </li>
 <li>
 8 years of total experience &amp; at least 3 years in a managerial position.
 </li>
 </ul>
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 <ul>
 <li>
 Implement short and long-term operational plans for the Department in line with Divisional goals and objectives
 </li>
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 Participate in the Department&rsquo;s budget planning phase in order to ensure sufficiency of allocated budget to meet the Department&rsquo;s goals
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 Participate in the development of Financial Control Division strategies and plans in collaboration with the Divisional Departments
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 Identify potential requirements and process enhancements to expedite resolution of revenue leakage issues and ensure that capability of Standard Operating Procedures (SOPs) meet future business needs
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 Recommend improved analytical systems and modelling techniques in compliance with financial reporting requirements Top of Form
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 Oversee reconciliation of revenue streams, including but not limited to, customer invoices, switch to bill reconciliation, customer order entry and customer usage
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 Supervise reconciliation of reciprocal compensation revenue resulting from roaming agreements with other carriers for roaming traffic
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 Identify issues and areas of potential revenue leakage and exposure, determine root causes, and design and recommend changes to operational business processes and systems in order to minimize risk and potential exposure to revenue leakage
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 Implement and manage tools and techniques which aid fraud management efforts
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 Oversee preparation of reports which outline the quantified benefit to Omantel and resultant potential risks
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 Manage quality assurance testing on key processes and systems changes which impact the recording, processing and billing of revenue streams
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 Implement short and long-term operational plans for the Department in line with Divisional goals and
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 Supervise collection of necessary data from stakeholders to carry out analyses and provide suitable recommendations
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 Oversee collection of accurate data in timely manner to ensure maximization of revenue and reduction of billing system errors
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 Develops security and fraud management organizational strategies by contributing information, analysis, and recommendations to enterprise strategic thinking and direction; researching network security and fraud management standards
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 Leads fraud management operational strategies by analysing trends; preparing critical security measurements; implementing production, productivity, quality, and customer-service strategies.
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 Implements fraud management financial strategies by anticipating requirements, trends, and variances; developing action plans; measuring and analysing results; initiating corrective actions; minimizing the impact of variances.
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 Determines network security and fraud management requirements by evaluating business strategies; conducting network security audits and fraud risk assessment studies, including network usage, billing integrity, revenue surety, and internal threats; preparing cost estimates.
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 Validates network security and fraud management systems by monitoring network performance and fraud prevention measures; developing and implementing tests and audits; monitoring and ensuring compliance to standards, policies, and procedures; conducting incident response analyses.
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 Review current policies and procedures collected from various stakeholders and provide recommendations for improvement, including detailed risk analyses and methods to manage fraud and revenue leakages
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 Identify potential areas of improvement in existing policies and procedures and make suitable recommendations
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 Monitor day-to-day activities to ensure compliance with stipulated policies and procedures
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 Monitor day-to-day operational activities of the Department to ensure adherence to operating budget for Revenue Assurance and Fraud Management Department
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 Prioritize incoming revenue leakage issues by reviewing and evaluating urgency of business cases
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 Review and present periodic reports related to the Department&rsquo;s progress and performance on revenue acquisition tasks
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 Oversee departmental performance to ensure that all revenue assurance and policy and process review requests are completed in a timely manner
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 Identify issues relating to efficiencies and performance standards in the Revenue Assurance and Fraud Management and propose remedial measures to overcome shortcomings
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 Maximize the quality of financial reporting and analyses by supporting the development and improvement of financial models and analytical approaches
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 Motivate Management and empower direct reports by providing the necessary tools and support required to support the Revenue Assurance and Fraud Management&rsquo;s goals
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 Plan, manage and review individual performance and provide regular feedback, development and coaching, taking prompt action where necessary
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 Establish clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow of the Revenue Assurance and Fraud Management
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 Build opportunities for Revenue Assurance and Fraud Management members to suggest, participate in and contribute to improvement, innovation and knowledge sharing initiatives
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 Provide guidance and ensure the Revenue Assurance and Fraud Management complies with Omantel&rsquo;s policies, processes, practices and systems
 </li>
 </ul>
 
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 
 
 
 
 Leadership:
 
 
 
 <ul>
 <li>
 Assertiveness and Conflict Resolution
 </li>
 <li>
 Fostering Learning and Development
 </li>
 <li>
 Inspiring and Leading Others
 </li>
 <li>
 Leading Change and Cultivates Innovation
 </li>
 <li>
 Visioning and Alignment
 </li>
 </ul>
 
 
 
 
 
 
 Behavioural:
 
 
 
 <ul>
 <li>
 Drives Achievements
 </li>
 <li>
 Ethics &amp; Compliance
 </li>
 <li>
 Timely Decision &ndash; Making
 </li>
 </ul>
 
 
 
 
 
 
 Technical:
 
 
 
 <ul>
 <li>
 Financial Analysis
 </li>
 <li>
 Fraud &amp; Forensics
 </li>
 <li>
 Fraud Assessment &amp; Prevention Expertise
 </li>
 </ul>
</div>

Senior Manager, Revenue Assurance and Fraud Management (16232)

<div>
 
 
 
 Role Purpose:
 
 
 
 
 To design high/low level Radio Access Network infrastructure related to enterprise business unit architectures, optimizing performance, capacity, and coverage while ensuring scalability, cost-effectiveness, and alignment with emerging technologies and industry standards and Customer Experience.
 
 
 
 
 
 
 
 Position Information:
 
 
 
 
 
 
 
 
 Title: Senior Proficient, RAN Architecture Designs
 
 
 
 
 
 <ul>
 <li>
 Unit: Technology &amp; Infrastructure
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 Division: Infrastructure Planning and Design
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 Location: HQ
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 Grade: P4
 </li>
 </ul>
 
 
 
 
 
 
 Minimum role requirements:
 
 
 
 <ul>
 <li>
 Qualification: Bachelor&rsquo;s degree in relevant field
 </li>
 <li>
 Experience: A minimum of 8 years of experience
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 <ol>
 <li>
 Review and support the optimization of high-level reports to enhance customer experience in network designs.
 </li>
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 Maintain a comprehensive understanding of 2G, 3G, 4G LTE, and 5G network architectures, protocols, and standards.
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 Lead RAN planning and design activities, developing detailed radio network designs (site selection, RF parameters, antenna configurations, power requirements) for 4G and 5G, ensuring optimal coverage, capacity, and performance.
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 Collaborate with Huawei and Ericsson to define hardware/software configurations, design specifications, and implementation plans, ensuring compliance with company and regulatory requirements.
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 Conduct RAN traffic dimensioning based on current traffic and growth forecasts to ensure scalable and cost-effective network solutions for enterprise customers.
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 Integrate new technologies, such as Single RAN, Massive MIMO, beamforming, Carrier Aggregation (CA), and Cloud-RAN (C-RAN), into network designs in partnership with Huawei and Ericsson.
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 Provide expert-level troubleshooting and problem-solving for resolving complex RAN-related issues, including call drops, handover failures, and other performance degradations in 4G/5G enterprise networks.
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 Apply knowledge of 3GPP standards (Rel. 15 and Rel. 16) and their relevance to LTE and 5G network deployments.
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 Utilize expertise in Cloud-RAN, Single RAN, and virtualization technologies for 5G network optimization.
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 Stay updated on emerging technologies such as Open RAN, network virtualization, URLCC, low latency, Lora, Massive MIMO, eMBB, mMTC, beamforming, and network slicing.
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 Apply knowledge of radio frequency and spectrum management to optimize network performance.
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 Collaborate across departments (transport, mobile access design, core, fiber, finance, EBU, and operations) to ensure seamless integration of RAN designs into the overall network architecture.
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 Conduct feasibility studies and cost-benefit analyses for network enhancements at customer sites.
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 Manage multiple RAN design projects, ensuring timely delivery and coordination with diverse stakeholders.
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 Develop technical proposals to support strategic customer engagements independently.
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 Support the Sales team throughout the sales cycle to close deals and meet Sales and Revenue KPIs.
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 Interact with customer technical and network teams to qualify leads, assess needs, and scope projects.
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 Capture and document customer requirements, designing technical solutions (both standard and complex) tailored to their needs.
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 Develop cost-effective, innovative solutions that enhance customer value, competitive positioning, and sales win rates.
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 Lead technical clarification sessions and presentations with customers after proposal submissions.
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 Coordinate with internal teams (EBU, ICT, Omantel) to manage business cases, Capex, and Opex processes.
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 Drive the creation of techno-commercial submissions for tenders and bids.
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 Develop new solutions/services by working with technology/product partners and alliances.
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 Collaborate with subsidiaries, joint ventures, technology/product partners, OEMs, and system integrators to create a strong value proposition for the business.
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 Lead strategic discussions and proof-of-concept (POC) initiatives within EBU/ICT and customer/partner ecosystems to support winning deals.
 </li>
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 Utilize RAN design, optimization, and fiber design tools to enhance network design efficiency.
 </li>
 <li>
 Assist in developing optimization solutions to elevate customer experience in both fixed and mobile domains.
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 Support the upgrade of existing solutions to meet evolving optimization and customer experience needs.
 </li>
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 Develop and execute plans to maximize the potential of existing Omantel platforms.
 </li>
 <li>
 Lead initiatives utilizing cutting-edge technologies to automate and digitalize workflows, improving solution delivery.
 </li>
 </ol>
 
 
 
 
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 
 
 
 
 Cross functional:
 
 
 
 <ul>
 <li>
 Cost Optimization
 </li>
 <li>
 Telecommunications Environment and Technology
 </li>
 </ul>
 
 
 
 
 
 
 Professional
 
 
 
 :
 
 
 <ul>
 <li>
 Networking
 </li>
 <li>
 Soft Aware
 </li>
 </ul>
 
 
 
 
 
 
 Technical
 
 
 
 :
 
 
 <ul>
 <li>
 Mobile Access Technology Knowledge
 </li>
 <li>
 Data Analysis
 </li>
 </ul>
</div>

Senior Proficient, RAN Architecture Designs (16254)

<div>
 
 
 
 Role Purpose:
 
 
 
 
 To prepare the annual Budgeting and quarterly forecasting - OPEX for Omantel Telecommunications company, implement cost reduction programs for the company in line with the best practices, To monitor the spending of budget, and assist in cost optimization program.
 
 
 
 
 
 
 
 Position Information:
 
 
 
 
 
 
 
 
 Title: Senior Analyst, OPEX
 
 
 
 
 Unit:
 
 Finance
 
 
 
 Division
 
 : Financial Planning and Budgeting
 
 
 
 Location
 
 : HQ
 
 
 
 Grade:
 
 
 <ul>
 <li>
 Senior Analyst: P6
 </li>
 </ul>
 
 
 
 
 
 
 Minimum role requirements:
 
 
 
 
 
 Qualification:
 
 Bachelor in relevant field
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Senior Analyst: 6 years with bachelor
 </li>
 </ul>
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 <ul>
 <li>
 Assist in preparing the annual budget for Omantel based on previous year&rsquo;s performance, and in response to economic conditions and revenue growth in line with the overall company strategy.
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 Collaborate with budget owners/coordinators to provide budgetary supported documents/ Templates within agreed timelines.
 </li>
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 Preform a deep dive analysis on the budget submissions cost center wise and account wise and report back to Strategic Finance management.
 </li>
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 Design trend analysis and drive estimated amounts using historical OPEX record
 </li>
 <li>
 Assist in preparing the financial forecasting for Omantel on a quarterly basis based on current year estimated performance, and highlight the risks along with recommendations to achieve the budgeted PAT target
 </li>
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 Monitor budgetary systems to ensure functional efficiencies and related resolutions of any issues.
 </li>
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 Communicating and solving End-user OPEX issues
 </li>
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 Ensure constant overview of cost centers and account levels by reviewing variances in proposed budgetary requirements submitted by GMs and VPs and by preparing periodic report for Senior Management
 </li>
 <li>
 Design trend analysis and drive estimated amounts using supervision of activities using historical OPEX records
 </li>
 <li>
 Run Budget variances report from EPBCS system on a monthly basis and notify end-users for any major spending.
 </li>
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 Prepare weekly/monthly/quarterly performance reports that are accurate, complete and conform to policies for Management review
 </li>
 <li>
 Tracking all the identified cost optimization opportunities for the year and report to Finance management on a monthly/quarterly basis the progress of the initiatives
 </li>
 <li>
 Keep track for all resolution related to Organization chart, Update organization chart along with leadership vacancies as well as cost Centre chart
 </li>
 <li>
 Review OPEX Business cases more than RO 10K for an average of 100 Business cases per year. Analyzes Opex business cases, reports financial and non-financial information that helps managers make decisions to fulfill the organization goals.
 </li>
 <li>
 Implement and assist in cost optimization programs for the company in line with the best practices.
 </li>
 <li>
 Facilitating trouble shooting on EPBCS and resolving end user enquiries for EPBCS. Coordinate with Support and technical team for resolution of problems.
 </li>
 <li>
 Supported documents/ Templates within agreed timelines.
 </li>
 <li>
 Assist on budget loading into GL/ EPBCS (monthly and yearly exercises) and maintaining backups. Resolving with technical team any system integration issues.
 </li>
 <li>
 Participate on the efforts for automation of the budgeting and forecasting processes and to activate Strategic Finance rule as business partners through providing interactive tools and dashboarding for budget utilization.
 </li>
 <li>
 Performing monthly data reconciliation of loaded ERP data and end user reports.
 </li>
 <li>
 Provides inclusive forecasting and planning, performing variance analysis, reviewing and monitoring OPEX
 </li>
 <li>
 Knowledge sharing with the team members to enhance their understanding of budgeting processes
 </li>
 <li>
 Assist various departments in putting in place Budgeting and cost optimization processes
 </li>
 <li>
 Provide guidance and ensure that Financial Planning and Budgeting department complies with Omantel policies, processes, practices, and systems
 </li>
 </ul>
</div>

Senior Analyst, OPEX (14492)

Join Omantel and explore 5 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.