Urwah Admin

OnHires

<div>About the Company
Join a forward-thinking Dubai-based technology company revolutionizing digital experiences across e-learning, live streaming, fintech, and e-commerce. Our portfolio of AI-powered SaaS platforms is designed to transform user engagement and operational efficiency on a global scale. With innovation at our core, we&rsquo;re shaping the future of digital transformation &mdash; and we&rsquo;re just getting started.
&#65039; About the Role: Customer Education &amp; Knowledge Lead
We&rsquo;re looking for someone who&rsquo;s naturally curious, detail-oriented, and enjoys making complex things easy to understand. You&rsquo;ll be working across two of our core platforms: one focused on AI-assisted trading and strategy development, and another built around personalized learning and AI mentorship. Your role is to learn how these systems work, understand their value to users, and translate that understanding into clear, accurate, and engaging communication.
You will own all customer-facing product education, including the knowledge base, tutorials/how-tos/blogs, multi-channel release publishing, trading-challenge communications &amp; reporting, and keeping our Knowledge AI agents current. You&rsquo;ll turn inputs from PMs/SMEs into clear, actionable content customers actually use &mdash; all while being a power user of the product.
You&rsquo;ll work closely with developers, designers, and the communications team to connect technical knowledge with everyday language. From product guides and FAQs to training decks and educational content, you&rsquo;ll ensure every explanation feels simple, confident, and consistent. You will become a product specialist, a true &ldquo;product of the product,&rdquo; learning every feature, operating it end-to-end, and teaching it back to customers and internal teams.
Key Responsibilities<ul>
<li>
Knowledge Base (KB) Ownership: Create, update, and structure all KB content (how-tos, FAQs, troubleshooting, API/how-to). Maintain IA, tags/taxonomy, internal links, and the style guide. Run a visible changelog and a doc-freshness SLA after each release.</li>
<li>
Customer Education Content: Write in-depth tutorials, step-by-step guides, and &ldquo;problem solution&rdquo; blog posts. Produce screenshots, GIFs, short clips, and plain-language summaries. Maintain an editorial calendar aligned to upcoming releases.</li>
<li>
Multi-Channel Release Publishing: Publish synchronized updates across KB, docs portal, blog, Discord/Telegram, social (X/LinkedIn), and in-app (where applicable). Own templates, UTM links, visual assets, and a publishing checklist; report reach/engagement and iterate.</li>
<li>
Trading Challenges: Publishing &amp; Reporting: Publish rules, timelines, FAQs, and updates for new challenges. Track progress via dashboards; coordinate reporting on sign-ups, active users, completions, P&amp;L distributions, drawdown breaches, and cohorts (partnering with Data/Engineering as needed).</li>
<li>
Knowledge AI Agent Curation: Keep AI knowledge sources fresh (KB, FAQs, release notes, known issues). Maintain collections/prompts, test answer quality, and close gaps by authoring/patching content. Turn recurring misses into new articles or quick answers.</li>
<li>
Customer Surveys &amp; Content Feedback: Design and run CSAT/NPS/doc-helpfulness and task-success surveys. Monitor Discord/support tags for &ldquo;missing/unclear docs&rdquo; and turn insights into content updates. Publish a monthly Content Insights note with concrete content actions.</li>
<li>
Support Team Enablement: Create internal playbooks, macros, and &ldquo;how to handle X&rdquo; guides aligned with the public KB. Deliver short trainings/Looms for new features and common issues; keep internal FAQs in sync.</li>
<li>
Vendor &amp; Tooling Administration (Knowledge Stack): Administer docs/help center, survey tooling, search, and content analytics. Handle vendor admin, including billing/renewals, removing unused tools, maintaining license hygiene/access, and tracking service health. Ensure integrations work (e.g., status KB, product in-app help).</li>
<li>
Content Governance &amp; Quality: Own style guide, templates, glossary, accessibility checks, and localization readiness. Enforce lightweight SME accuracy reviews. Eliminate stale/duplicated content and broken links.</li>
<li>
Product-Specialist Commitment: Dedicate weekly hands-on hours to use the product in real workflows; document findings. Run monthly internal &ldquo;feature deep-dives.&rdquo; Pass internal product certification by Day 45; re-cert each quarter. Maintain demo workspaces, datasets, and step-by-step scripts. Quickly reproduce user issues and supply high-quality repros to Support/Engineering.</li>
</ul>
Requirements<ul>
<li>
3&ndash;5+ years in customer education, technical writing, knowledge management, or product enablement (B2C/B2B SaaS).</li>
<li>
Portfolio of clear, instructional content (KB, tutorials, blogs) for complex products.</li>
<li>
Growth mindset &amp; dedication to mastery: proactively learn, experiment, and teach.</li>
<li>
Strong editor instincts: structure, scannability, visuals, and plain-language storytelling.</li>
<li>
Tool fluency with KB/Docs platforms (e.g., GitBook/Help Center), Markdown/HTML basics, and UTM/content analytics.</li>
<li>
Confident publishing across Discord/Telegram/social/blog with tone discipline.</li>
<li>
Data-literate, highly autonomous, and organized.</li>
<li>
Bachelor&rsquo;s degree in Computer Science, Engineering, Finance, Communications, or related discipline.</li>
</ul>
Nice-to-Haves<ul>
<li>
SQL for self-serve reporting and light BI.</li>
<li>
Fintech/trading/crypto or market-data domain exposure.</li>
<li>
Experience curating AI knowledge bases (collections, prompts, accuracy testing).</li>
<li>
Light media tooling (Loom, CleanShot, basic GIF/video editing).</li>
<li>
Familiarity with analytics stacks (PostHog/Mixpanel) and status/incidents communications.</li>
<li>
Additional certifications in AI systems or product management.</li>
</ul>
What&rsquo;s In It For You?
30 Days Paid Leave &mdash; Take time to recharge and explore 
Comprehensive Health Insurance &mdash; Because your well-being matters 
Career Growth &mdash; Gain exposure to cutting-edge AI-powered SaaS platforms 
Collaborative Culture &mdash; Work alongside innovative professionals shaping the future of digital experiences</div>

Customer Education & Knowledge Lead

<div><h4 class="jobSectionHeader">About the Company</h4>
Our client is a leading liquidity and technology provider in the crypto and FX industries.
For over a decade, they&rsquo;ve been delivering advanced B2B trading, liquidity, and SaaS solutions that help brokers and financial institutions scale faster while keeping infrastructure lean.
Their products power licensed brokers, crypto exchanges, hedge funds, and asset managers across the globe &mdash; combining institutional-grade technology with speed, transparency, and control.<h4 class="jobSectionHeader"> 
The Role: Driving Revenue in B2B FinTech.</h4>
We are seeking a highly self-motivated and results-oriented Account Executive to manage the full sales cycle for financial and technology solutions within the MENA region. This role is crucial for revenue growth, focusing on identifying, qualifying, negotiating, and closing B2B deals with institutional clients.<h4 class="jobSectionHeader">
Location</h4><ul>
<li>Primary Region: MENA (Middle East and North Africa)</li>
<li>Work Schedule: Ready to work within the GMT +4/1 hour time zone.</li>
<li>Relocation Bonus: Relocation to Dubai (UAE) is available as part of the offer.</li>
</ul><h4 class="jobSectionHeader">Key Responsibilities</h4><ul>
<li>Full Sales Cycle Ownership: Manage prospecting, lead generation (cold calling, outreach), and qualification.</li>
<li>Solution Selling: Analyze client needs and present the unique value proposition of our FinTech solutions.</li>
<li>Deal Closure: Conduct product demos, lead negotiations, and secure final contracts.</li>
<li>Pipeline &amp; Reporting: Maintain accurate sales records in the CRM system (SalesForce) and analyze KPIs/trends to meet annual targets.</li>
</ul><h4 class="jobSectionHeader">Essential Requirements (Obligatory)</h4><ul>
<li>B2B Sales Expertise: Proven track record in B2B sales, specifically in the financial or technology industry.</li>
<li>FinTech Knowledge: Strong understanding of financial markets and trading technologies (FX, CFDs, Crypto, etc.).</li>
<li>Communication &amp; Trust: Excellent presentation skills and a demonstrated ability to build rapport and trust with high-value clients.</li>
<li>Process Proficiency: Proficiency in CRM tools and established sales methodologies.</li>
<li>Drive &amp; Closing: Highly self-motivated, results-oriented, and possessing strong negotiation and closing skills.</li>
<li>Languages: Fluent in Hindi and Farsi. Excellent command of English (B2+) is mandatory for team communication.</li></ul></div>

Account Executive (Hindi and Farsi)

<div>About the company
Our client is a Web3 development studio focused on decentralized trading products and tools for the DeFi community. 
Already generating 7-figure ARR, the company continues to grow rapidly &mdash; expanding into new features and market opportunities. 
The team works with fast iteration, hackathon-level energy, and full ownership of the products they build &mdash; a small, high-impact group where every engineer has a visible impact.
Location &amp; work mode
On-site in Dubai - relocation is expected. Travel and lodging assistance provided. 
Remote work is not the target for this position.
Compensation
Competitive package (crypto preferred) + stock options / equity with planned raises every few months.
Long-term retention and ownership mindset are strongly encouraged.
Language Strong preference for French-speaking candidates. English proficiency is expected for internal communication.
About the role
Our client is looking for a Product Engineer - a unique hybrid of engineer and product builder. 
You&rsquo;ll bridge the gap between technical execution and product direction, helping to define, prioritize, and deliver new features in decentralized trading products.
You&rsquo;ll work closely with the CEO, CTO, and engineering team, shaping product specs, debugging features, coordinating releases, and ensuring technical excellence aligned with business goals.
This position is ideal for a developer with strong product instincts or a product-minded engineer who thrives in a fast-moving DeFi startup.
Key responsibilities<ul>
<li>
Translate business goals and product ideas into clear, technical specifications.</li>
<li>
Work closely with developers to break down features, manage priorities, and ensure feasibility.</li>
<li>
Participate in system design, testing, debugging, and product releases.</li>
<li>
Contribute to product roadmap and iterate based on data and feedback.</li>
<li>
Get hands-on with code, infrastructure, or QA when needed - no ivory tower product work.</li>
<li>
Balance speed vs. stability, helping the team ship fast but safely.</li>
<li>
Collaborate directly with founders on DeFi product strategy and implementation.</li></ul> 
You are<ul>
<li>
A technical product builder - you understand code, architecture, and users.</li>
<li>
Startup-minded: you prefer autonomy, quick iterations, and tangible outcomes.</li>
<li>
Curious about DeFi, blockchain, and decentralized trading - or already active in this space.</li>
<li>
Structured and proactive, capable of turning chaos into a clear plan.</li>
<li>
Ready to relocate to Dubai and join a small, ambitious team.</li></ul> 
Must-have<ul>
<li>
Experience as a Product Engineer / Product-minded Developer / Technical PM.</li>
<li>
Solid understanding of software development lifecycle (SDLC) and agile principles.</li>
<li>
Strong technical grounding in backend technologies (Node.js, Python, Go, or similar).</li>
<li>
Understanding of blockchain basics, smart contracts, or DeFi protocols.</li>
<li>
Ability to write concise, structured product specs and user stories.</li>
<li>
Analytical and problem-solving mindset.</li>
<li>
French (required).</li> 
</ul>
Nice to have<ul>
<li>
Previous hands-on development experience.</li>
<li>
Exposure to DEX aggregators, trading platforms, or on-chain data systems.</li>
<li>
Familiarity with Solidity, Ethers.js/Web3.js, or related stacks.</li>
<li>
Experience working directly with founders or early-stage startups.</li>
<li>
Interest in trading logic, tokenomics, or blockchain-based economics.</li> 
</ul>
Why this role<ul>
<li>
Direct impact - work alongside CEO &amp; CTO on product and architecture decisions.</li>
<li>
Strong upside - competitive pay + stock options.</li>
<li>
Innovative DeFi focus - decentralized trading, multi-chain indexing, and automation.</li>
<li>
Dubai lifestyle - international team, crypto ecosystem hub, relocation supported.</li> 
</ul>
Hiring process
<div>
<ul><li>Pre-screen call (30 min) with recruiter - to discuss experience, motivation, and product-technical fit.</li></ul>
<ul><li>
Profile review by CTO.</li></ul>
<ul><li>
Video interview with CEO (5&ndash;10 min) - recorded for internal review.</li></ul>
<ul><li>
Technical &amp; product deep-dive with CTO - live discussion (no take-home test unless preferred).</li></ul></div></div>

Product Engineer (DeFi / Trading) — On-site in Dubai

<div><h4 class="jobSectionHeader">Location: Dubai, UK, Cyprus 
Time: (GMT+4)</h4><h4 class="jobSectionHeader">
About the Company</h4>
Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges, hedge funds, and asset managers globally.
Overview:
We are currently looking for a Hub Team Platform Engineer/ FX Liquidity Platform Engineer who will ensure the smooth operation of the hubs and maintain the correct operation of the system.<h4 class="jobSectionHeader">
Key Responsibilities:</h4><ul>
<li>
FX Client Onboarding: Full management of the institutional client onboarding lifecycle, including setup and configuration of:</li>
<li>
Direct FIX connections.</li>
<li>
Connectors for MT4/MT5 Bridges.</li>
<li>
Giveup (Dropcopy) connections for reporting and trade replication.</li>
<li>
Liquidity Hub Operations: Daily monitoring, maintenance, and assurance of optimal functioning for Liquidity Hubs.</li>
<li>
Reconciliation &amp; Compliance: Conducting critical Reconciliation of the Coverage Account against the Margin Account within the Hubs to mitigate operational risks.</li>
<li>
Incident Management: Rapid identification and resolution of issues related to FIX Protocol, Network Latency, and APIs, including troubleshooting and escalation during emergencies.</li>
<li>
Reporting &amp; Data Analysis: Generation of comprehensive Volume Reports and custom reports (Custom reports) for financial control and risk analysis.</li>
<li>
Process Ownership: Full handling of Compensation cases from initial analysis to final settlement (A to Z).</li>
<li>
Conformance Testing: Execution of Conformance Testing for Taker and Maker APIs, ensuring the integration readiness of new partners.</li>
</ul><h3 class="jobSectionHeader">
Requirements:</h3><ul>
<li>
Liquidity Hubs (Mandatory) &ndash; OneZero, PrimeXM, Centroid, FXCubic</li>
<li>
Connectivity Protocols &ndash; FIX Protocol (Expert Level), REST API, RabbitMQ (or Kafka).</li>
<li>
Databases &ndash; MySQL (for complex queries, reporting, and Reconciliation tasks).</li>
<li>
Diagnostics &ndash; Network troubleshooting (traceroute, telnet, TCP/IP), Monitoring Latency.</li>
<li>
Trading Systems &ndash; MT4/MT5 (Connector / Bridge Technology).
</li><li>English &ndash; B2</li>
<li>
Experience in the fintech sector &ndash; must have</li>
<li>
Meta trader knowledge &ndash; preferably</li>
</ul>
Benefits:<ul>
<li>
Competitive salary based on knowledge and experience.</li>
<li>
24 days of annual leave (as per group policy).</li>
<li>
Fully remote.</li>
<li>
Support for continuing education, blockchain certifications, and regulatory training (after one year with the company).</li></ul></div>

Platform Engineer/ FX Liquidity Platform Engineer

<div>Location: Remote 
Type: Full-time Contractor (~40 hrs/week) 
Schedule: Mon&ndash;Fri, 8:00&ndash;17:00 GST (Dubai time), 1-hour break 
Compensation: Negotiable + performance bonuses 
English fluency required<h3 class="jobSectionHeader">
About the Role</h3>
We&rsquo;re looking for a skilled and creative video editor experienced in crafting UGC and VSL ads for Meta. 
This role goes beyond simple cutting &mdash; it&rsquo;s about storytelling, pacing, and psychology of direct-response advertising.
You&rsquo;ll be producing high-impact ad creatives that combine authentic UGC footage, persuasive copy, and AI-generated elements (voice, visuals, or transitions). 
Each 1-minute video can take 4&ndash;8 hours from concept to final export.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>
Edit and adapt UGC/VSL creatives for Meta Ads according to briefs and scripts</li>
<li>
Build strong hooks (first 3 seconds) and maintain high engagement throughout</li>
<li>
Integrate AI-generated assets (voiceovers, visuals, transitions) when relevant</li>
<li>
Apply direct-response logic: problem solution proof CTA</li>
<li>
Collaborate closely with creative strategists, copywriters, and content managers</li>
<li>
Implement feedback quickly, keeping high creative output under SOPs</li></ul><div><h3 class="jobSectionHeader"> 
Compensation &amp; Conditions</h3><ul>
<li>
Contract type: Contractor (~40 hours/week, tracked via Hubstaff)</li>
<li>
Schedule: Monday&ndash;Friday, 8:00&ndash;17:00 GST (Dubai time), with a 1-hour break</li>
<li>
Compensation: Negotiable, paid twice monthly via Payoneer</li>
<li>
Bonuses: Performance-based rewards for high-performing ads</li>
<li>
Tools provided: Paid access to Storyblocks, Runway, ElevenLabs, and other creative platforms</li>
<li>
Paid Time Off: Available upon request, subject to business needs</li>
</ul></div><h3 class="jobSectionHeader">
Requirements</h3><ul>
<li>
Proven portfolio of UGC/VSL ads (Meta, TikTok, or YouTube Shorts)</li>
<li>
Strong understanding of direct-response ad structure and storytelling</li>
<li>
Proficiency in video editing tools (Premiere Pro, After Effects, CapCut, etc.)</li>
<li>
Basic familiarity with AI-assisted tools (Runway, ElevenLabs, etc.)</li>
<li>
Attention to detail, sense of rhythm, and understanding of ad psychology</li>
<li>
Comfortable working in a fast-paced, feedback-driven environment</li>
<li>
English fluency required</li></ul><h3 class="jobSectionHeader"> 
Tools &amp; Workflow</h3><ul>
<li>
Hubstaff time tracking</li>
<li>
ClickUp for task management</li>
<li>
Access to premium tools (Storyblocks, Runway, ElevenLabs, etc.)</li>
</ul><h3 class="jobSectionHeader">
Samples Required</h3>
Please include links to your 3-5 most relevant e-commerce UGS/VSL video ads &mdash; ideally:<ul>
<li>
UGC / VSL ads in vertical 9:16 format</li>
<li>
Showcase hooks, pacing, CTA, and storytelling</li></ul><div></div><div> 
Your Portfolio Should Match These Examples</div>
https://www.facebook.com/61574726641791/posts/122129177804824221/
https://www.facebook.com/100093278524872/posts/602440946208518/
https://www.facebook.com/100093278524872/posts/639574529161826/</div>

Direct-Response Video Editor (UGC / VSL, AI-Enhanced)