Qureos Mentor

One Hope United

<div><div><b>TRANSITIONAL LIVING PROGRAM SUPERVISOR</b></div>
<div></div><div><div><b>Job Summary
</b></div>
<div></div><div>Under the assigned supervisor, the Transitional Living Program Supervisor is responsible for the direction and management of effective delivery of Clinical Case Management and Aftercare services to youth in a Qualified Residential Treatment Placement (QRTP), Department of Juvenile Justice ( DJJ) and Group Home setting (GH). Ensuring usage of evidence-based practices, the assigned Qualified Residential Treatment Placement acts in accordance with the provisions outlined in Family First regarding a congregate care facility, the residential programmatic and DCFS contractual guidelines. The Transition/Aftercare Supervisor will ensure supervisees utilize applicable principles of Case Management, Social Work and/or Frame Works which include &ndash; Attachment, Regulation and Competency (ARC), Intake/Admission Assessments, Weekly Clinical and Residential staffing, Case/Discharge Planning, Goal Setting, Collaboration with the Department of Children Family Services(DCFS), Internal and Community Stakeholders. Along with individual mentoring, family linkage, client/family education, behavioral and treatment planning.</div>
<div></div><div>Supervisors provide weekly coaching and clinical supervision to new and existing staff members, mentoring them and helping them develop their Case Management and Trauma Informed Skills. Transition/Aftercare Supervisors will improve their management of new and existing staff via internal and external training. While further developing their Case Management skills by staying up to date on programming, Illinois state guidelines and examining best practices in the field of Case Management and Clinical Supervision.</div>
<div>__________________________________________________________________________</div>
<div></div><div><b>General Duties and Responsibilities</b></div>
<ul><li>Reports to the Child Abuse Hotline as directed by the Mandated Reporter Act.</li>
<li>Will provide exceptional customer service to residential clients, parents, foster caregivers, referring case agencies, and other team members.</li>
<li>Will Maintain discretion, as they are entrusted with a client&rsquo;s and supervisee&rsquo;s personal information and knowledge of their unique situation. This confidentiality extends to ensuring client/supervisee&rsquo;s data is secure.</li>
<li>Reports any exposure to communicable diseases.</li>
<li>Submits expense vouchers, renewed driver's licenses, TB/physicals, and automobile insurance coverage on the due date.</li>
<li>Conducts frequent regional and all-state in-person and virtual team meetings with supervisees, clients, internal and external community stakeholders.</li>
<li>Participates in frequent agency management meetings and work groups.</li>
<li>Will complete request for Case Managers to receive a DCFS Email, Redcap, SDS access, RELIAS and/or NCTSN registration.</li>
<li>Assists CQI in the development of agency documentation to enhance programming and meet the contractual requirements of the funding source along with policies, and procedures.</li>
<li>Works to ensure quality-of-service delivery and the achievement of programmatic outcome goals as outlined in Behavior Management/Individualized Treatment Plans along with the DJJ, QRTP and Group Home contract.</li>
<li>Ensures management and/or adherence to the Admissions Process for information of clients matched or referred to by DJJ, QRTP and Group Homes. Determining with the Clinical Leads whether clients referred will be interviewed or excluded from the outlined matching check list.</li>
<li>Oversees and supports case responsibilities and provides guidance in case planning.</li>
<li>Oversees and supports client sibling and/or family visitation and linkage to visiting resources, Fictive and Foster parents and placements.</li>
<li>Oversees the participation and/or attends hearings, administrative case reviews (ACR), clinical/priority staffing&rsquo;s, reconciliation and permanency proceedings, Child and Family Team Meetings (CFTM), Admission Interviews, and Internal meetings.</li>
<li>Oversees and supports all Aftercare responsibilities for clients discharged for up to 6 months, ensuring competent and ethical service delivery to clients and their caregivers.</li>
<li>Reviews funding source policies and procedures and trains staff on the implementation of these procedures via a Residential and Case Management onboarding process.</li>
<li>Ensures collaboration of Case Management team with office managers, administrative assistants, youth care workers and/or Supervisors, nursing, clinical team, dietary, maintenance and upper management.</li>
<li>Ensure management and/or adherence of significant incident reporting within the 12-hour reporting period.</li>
<li>Participates and presents information in various collateral and community groups to promote agency programs and to network with the community.</li>
<li>Participates and presents information in DCFS Contract Monitoring, MCO, Internal and external file reviews.</li>
<li>Oversee management and/or adherence for all client Case Management and/or Aftercare digital and on-site records.</li>
<li>Oversees and facilitates Clients Transition to next placement regardless of level of care. Ensuring compliance with All required interactions, visits and documentation as outlined in DCFS Transition/Aftercare Protocol.</li>
<li>Completes various monitoring and/or outcome reports as required.</li>
<li>Monitors program expenditures to ensure compliance with budgetary and contractual constraints.</li>
<li>Ensures management and/or adherence to contractual obligations with various funding sources.</li>
<li>Ensures management and/or adherence to billing accuracy and timeliness via submissions of SDS Case Management Medicaid Notes.</li>
<li>Ensures management and/or adherence to meeting monthly Case Management billing Units.</li>
<li>The Transition/Aftercare Supervisor will ensure reporting of Critical incidents to DCFS Monitors, Critical Incident Reporting &amp; Follow Up.</li>
<li>Handles client, staff, caretaker, and/or collateral complaints and grievances via the residential, Client/Grievance and Red Flag Reporting Process.</li>
<li>Provide and/or ensure adherence to On-Call support after hours.</li>
</ul>
<div></div><div><b>Essential Duties and Responsibilities
</b></div><ul><li>Transition/Aftercare Supervisor will manage daily the two matching email streams (OHU &amp; DCFS) with youth and email with CCAP about Potential Admissions.</li>
<li>Will review with Clinical Team, referred client intake information for new referrals for DJJ, QRTP &amp; GH, ensuring interviews ( virtually or in person) are scheduled within 48 hours of receiving said referrals.</li>
<li>The Transition/Aftercare Supervisor will have oversight with Clinical Services of the Admissions, Aftercare and Transition Staffing.</li>
<li>Will Complete bed reports for DJJ, QRTP &amp; Group Home&rsquo;s</li>
<li>During Admissions Meeting the Transition/Aftercare Supervisor will staff youth interviewed for placement in DJJ, QRTP &amp; Group Home&rsquo;s.</li>
<li>The Transition/Aftercare Supervisor will ensure usage of the Admissions Tool for each youth interviewed for placement.</li>
<li>The Transition/Aftercare Supervisor will request UPA 7 days prior to youth admission.</li>
<li>Will request UPA for youth who have been gone 60 days or longer and provide to billing specialist.</li>
<li>Will coordinate to ensure a smooth transition of youth into residential care with other care providers of potential youth served ( DCFS or CWCA, formally POS) Case Workers, other residential facilities, hospitals and Bio and Foster Homes.</li>
<li>Will ensure management and/or adherence of Case Management Team with scheduling preplacement visits and participation in staffing prior to youth admittance in DJJ, QRTP and/or GH.</li>
<li>Will work with the receiving team once the youth is admitted, following progress through treatment while consulting with the team when issues arise.</li>
<li>Will ensure management and/or adherence to completion of the Columbia Suicidality Rating Scale ( CSSRS) upon admission, 48 hours of medication in RTOS and as needed.</li>
<li>Will Complete Behavior Management Plan ( BMP) within 48 hours of intake.</li>
<li>Will Complete Initial Comprehensive Transition Plan within 72 hours day of intake.</li>
<li>Will ensure management and/or adherence of Case Management Team to completion of needed medication, placement, youth and all other OHU consents as needed throughout the life of DJJ, QRTP, GH care and aftercare OHU services.</li>
<li>Ensures management and/or adherence with the Case management Team to initial and ongoing educational staffing being held in a timely manner.</li>
<li>Will ensure management and/or adherence of Case Management Team for enrolling the youth in school once admitted.</li>
<li>Will be responsible for management and/or adherence of Case Management Team to collaboration with internal and external team members to identify and make any recommendations and referrals for services.</li>
<li>The Transition/Aftercare Supervisor will ensure Case Management team attends all permanency court and delinquency court hearing (virtually or in person) with the youth.</li>
<li>Will be responsible for management and/or adherence of Case Management Team with Clinical Supervisors collaboration to the creation and or updating, advocating and follow up of client developed Behavior Management ( BMP) and/or Individual Program Plans ( IPP).</li>
<li>Will facilitate, ensure management and/or adherence to Client Transition Staffing&rsquo;s, 30 days Post Discharge, weekly and/or monthly Clinical, Nursing, placement and DCFS Staffing&rsquo;s.</li>
<li>Will be responsible for ensuring management and/or adherence with the Case Management and or Clinical Team for the following being entered through Redcap after each staffing: TRCPR, Therapeutic Residential Staffing Report ( TRSR), Comprehensive Transition Plan (CTP) and Clinical Staffing Report( CSR) staffing&rsquo;s.</li>
<li>Will be responsible for ensuring management and/or adherence with the Case Management Team to ensure monthly completion of Clinical Staffing Report( CSR), Case Note/TRSR, and Comprehensive Transition Plan (CTP).</li>
<li>Will be responsible for ensuring management and/or adherence with the Case Management Team for completion of Comprehensive Transition Plan (CTP) completed at admissions.</li>
<li>Will be responsible for ensuring management and/or adherence with the Case Management Team for completion of the Resource Map at Discharge.</li>
<li>Will be responsible for ensuring management and/or adherence with the Case Management Team for Bi-Weekly Reconciliation meetings with DCFS.</li>
<li>The Transition/Aftercare Supervisor will ensure Case Management team will participate in monthly, quarterly and yearly or as needed Trauma Informed and Skills Internal and/or external trainings, MCO training, Attachment, Regulation and Competency (ARC) trainings/refreshers, Therapeutic Crisis Interventions (TCI), DCFS Learning and Development Center, RELIAS, CSSRS, Therapeutic De-escalation and Engagement training.</li>
 <li>The Transition/Aftercare Supervisor will ensure Case Management team receives weekly clinical supervision utilizing OHU Coaching for Supervision Form (CFS).</li>
<li>The Transition/Aftercare Supervisor will track all CFS supervisory staff forms for DOP and CQI review quarterly and as needed.</li>
<li>The Transition/Aftercare Supervisor will ensure Case Management team adheres to Case Management performance goals and agency policy, meeting at minimal quarterly to discuss and document via the CFS form progress, strengths and areas of improvement.</li>
<li>The Transition/Aftercare Supervisor will ensure internal tracking of Case Management team Onboarding, Internal and external initial, monthly, quarterly and Yearly Training.</li>
<li>Other Duties as Assigned</li>
</ul><div>This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.</div>
<div></div><div><b>Qualification</b></div>
<div></div><div><div><div><div><div>Education:</div>
</div><div><div>Master&rsquo;s in human service&rsquo;s related fields, Counseling, Mental Health, and or Social Work fields.</div><br>
</div></div><br>
<div><div><div>Experience:</div>
</div><div><div>2 to 5 years of experience of progressive responsibility in a Supervisory and/or Case Management, Mental or Behavioral Health role. Or the equivalent combination of education and experience, preferred.</div><br>
</div></div><br>
<div><div><div>Licensure/Certification:</div>
</div><div><div>LPC, LCPC, LSW, LCSW &amp; Child welfare Licenses preferred, not required.</div>
</div></div><br>
</div></div><div></div><div>Other: Valid driver&rsquo;s license and acceptable driving record with OHU required levels of coverage for auto insurance.</div>
<div></div><div><b>Required Skills
</b></div>
<div></div><ul><li>Proficient computer skills in Microsoft Windows applications and adaptive skills to</li>
<li>expand software application skills as necessary.</li>
<li>Highly organized, yet flexible, and can handle multiple priorities/projects well, ability to</li>
<li>manage tight deadlines.</li>
<li>Ability to function and communicate professionally in a team environment.</li>
<li>Demonstrate the ability to correctly identify emotions, and to mirror regulated feelings in a way that promotes emotional and intellectual development (<b>emotional</b><b><i> intelligence</i></b>).</li>
<li>Ability to demonstrate project management, organizational, analytical, oral, and written presentation skills.</li>
<li>Ability to respond promptly to customer needs; solicits customer feedback to improve</li>
<li>Services.</li>
<li>Resourceful in researching issues and developing solutions with minimal supervision.</li>
<li>Excellent interpersonal and effective communications skills (verbal, written, and effective, documentation, paraphrasing &amp; listening.</li>
<li>Demonstrated ability to build professional relationships.</li>
<li>Demonstrated problem-solving and conflict-resolution techniques.</li>
<li>Ability to hold challenging conversations with team members.</li>
<li>Ability to coach, mentor, verbally track, manage, and develop team members.</li>
<li>Ability to exercise discretion and ensure confidentiality.</li>
</ul>
<div></div><div><b>Physical Demands &amp; Work Environment
</b></div>
<div></div><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The position requires visual and auditory acuity within professionally determined normal ranges, with correction if needed; and manual dexterity sufficient to operate a computer and office equipment, including, but not limited to, the telephone, computer, cell phone and copier. The employee is occasionally required to move items up to 50 pounds. This Position requires certification in Therapeutic Crisis Interventions (TCI). which may involve physical restraints and processing to understand, heal from, and adapt following a disruptive or traumatic event such as a restraint.</div>
<div></div><div>The employee works in varied residential environments based on assigned caseload and may encounter unpredictable clients. While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee must be able to enter and exit a vehicle or a building without assistance. While performing the duties of this job, the employee may frequently drive an automobile, taking clients to appointments, in the local and regional area. Occasionally, travel is outside the local area and overnight.</div>
<div></div><div><div><b>We Invest in You!</b></div>
<ul><li>Tuition assistance up to $2500 per year</li>
<li>Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually</li>
<li>Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options</li>
<li>Agency paid life up to $50K based on salary</li>
<li>Voluntary Supplemental Life for Employee, Spouse, and Child(ren)</li>
<li>Voluntary Legal Plans</li>
<li>Agency paid long term after 1 year of employment</li>
<li>Career ladders, professional development, and promotion opportunities</li>
<li>Free LCSW and LCPC Supervision hours available in some locations</li>
</ul><div><b>A Different Kind Of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?</b></div>
<ul><li>800+ talented professionals strong, serving 10,000 children and families in Illinois, and Florida</li>
Fiscally stable, $70 Million agency<li>- strong since 1895</li>
<li>Energetic leadership and a rich community of support</li>
</ul><div>One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in eVerify.<br>
</div><div><b>In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a COVID-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations.</b></div>
<div>#INDILP</div></div></div></div><div></div>

Transitional Living Program Supervisor

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One Hope United

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Transitional Living Program Supervisor