Urwah Admin

One&Only One Za’abeel

<div></div><div><div>Team Leader Guest Care - Longevity Hub<br>
(18733)</div><br>
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At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><div><br>
Behold the dawn of a new, all-encompassing resort experience in Dubai &ndash; One&amp;Only One Za&rsquo;abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><div></div><div><b><br>
Job Summary</b></div>
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You are a key ambassador of the Longevity Hub Dubai by Clinique La Prairie who offers the most advanced health programs, within a luxury wellness clinic environment. As the Team Leader for Guest care at the Longevity Hub Dubai, you will play a pivotal role in ensuring the highest standards of guest service aligned with FORBES and DHA guidelines. Your primary responsibility will be to oversee the reception team, maintaining a warm and professional environment where every guest feels valued and cared for. This position requires a deep commitment to customer satisfaction, team leadership, and adherence to operational excellence.</div><br>
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Key Duties and Responsibilities</b></div><div><br>
<ul><li>Team Leadership: Supervise reception staff, including coordinating the reception rota, conducting regular team meetings, and fostering a cohesive team environment.</li><li>Guest Profile Audits: Conduct audits of guest profiles to ensure compliance with DHA (Dubai Health Authority) requirements and clinic standards, ensuring accurate data collection and documentation.</li><li>Data Management: Oversee the accurate collection and maintenance of guest data in accordance with privacy regulations and clinic policies.</li><li>Complaint Resolution: Take ownership of guest complaints, resolving issues promptly and effectively to ensure a positive guest experience and prevent recurrence.</li><li>Exemplify Customer Focus: Demonstrate a sincere appreciation for the guest experience, ensuring every interaction reflects warmth, empathy, and professionalism.</li><li>Enhance Patient/Customer Service: Develop and nurture client relationships through exceptional service, proactive follow-up, and personalized communication.</li><li>Brand Ambassadorship: Educate guests on our treatments, programs, and products, highlighting their benefits to meet individual needs and drive sales.</li><li>Guest Coordination: Collaborate with wellness experts to deliver holistic client experiences, ensuring seamless service delivery across all clinic offerings.</li><li>Communication Management: Answer phone calls promptly and professionally, respond to emails within 24 hours, and maintain efficient correspondence channels.</li><li>Maintain Operational Standards: Uphold cleanliness, organization, and sanitation protocols in all reception and guest areas.</li><li>Continuous Improvement: Attend training sessions and meetings to stay updated on clinic offerings, standards, and operational procedures.</li><li>Goal Achievement: Contribute to the clinic's sales objectives by exceeding personal and team sales targets consistently.</li><li>Promotional Activities: Represent the clinic at public relations events and exhibitions to promote our services and enhance brand visibility.</li></ul></div><br>
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Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Team Leader Guest Care - Longevity Hub

Join One&Only One Za’abeel and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

One&Only One Za’abeel

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Team Leader Guest Care - Longevity Hub