Urwah Admin

One&Only One Za’abeel

<div></div><div><div>Reservations Agent, One &amp; Only One Za'abeel<br>
(16762)</div><br>
<div></div>
<div>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Behold the dawn of a new, all-encompassing resort experience in Dubai &ndash; One&amp;Only One Za&rsquo;abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div>
<div><div><b>About The Role</b></div>
</div>
<div><ul><li><div>Provide comprehensive and quality customer care by applying technical knowledge and procedures about room reservation when servicing internal and external guest queries.</div>
</li>
</ul></div><div><ul><li><div>Answer every call with confidence, in a polite and friendly manner which is in accordance with Forbes standards.</div>
</li>
</ul></div><div><ul><li><div>Sells effectively while on a call using upselling and cross-selling techniques that will generate revenue.</div>
</li>
</ul></div><div><ul><li><div>Reply to email inquiries accurately regarding availability, rates, and services.</div>
</li>
</ul></div><div><ul><li><div>Process booking requests from direct guests and non-contracted travel agencies based on the current availability and rate structure of the rooms or restaurants.</div>
</li>
</ul></div><div><ul><li><div>Process booking requests from groups, corporate and wholesale contracted travel partners which is aligned on their exclusive contract and selling strategies.</div>
</li>
</ul></div><div><ul><li><div>Process VIP bookings from Executive office.</div>
</li>
</ul></div></div><div><div><ul><li><div>Precisely update bookings interfacing from Synxis.</div>
</li>
</ul></div><div><ul><li><div>Deliver optimum scores that is not below the standards of Forbes or equivalent entities to display our call qualities.</div>
</li>
</ul></div><div><ul><li><div>Adheres to the operational schedules as required by One Za&rsquo;abeel by being flexible.</div>
</li>
</ul></div><div><ul><li><div>Must be able to comply with the assigned task to achieve the department&rsquo;s key performance indicators.</div>
</li>
</ul></div><div><ul><li><div>To effectively communicate and maintain a favorable working relationship with colleagues at all levels to enhance the guest&rsquo;s stay.</div>
</li>
</ul></div><div><ul><li><div>Assist in other administrative duties assigned by the Management Team.</div>
</li>
</ul></div><div><ul><li><div>Attends and participates in team events.</div>
</li>
</ul></div><div><ul><li><div>Must demonstrate excellent attendance and punctuality.</div>
</li>
</ul></div><div><ul><li><div>Participates in required training related to the job.</div>
</li>
</ul></div><div><ul><li><div>Always assure professional attitude towards guest and colleagues.</div>
</li>
</ul></div><div><ul><li><div>Ensure to always meet Grooming and Hygiene policy of One&amp;Only One Za&rsquo;abeel when in uniform.</div>
</li>
</ul></div><div><div><b>About You</b></div>
</div>
<div><ul><li><div>Minimum 1 &ndash; 2 years&rsquo; experience in a similar role in a luxury hotel or call center.</div>
</li>
</ul></div><div><ul><li><div>Must have good knowledge in computer operation (including software such as excel, word, PMS)</div>
</li>
</ul></div><div><ul><li><div>Must have good communication skills (verbal and written)</div>
</li>
</ul></div><div><ul><li><div>Must be skilled to perform the job of a sales agent.</div>
</li>
</ul></div><div><ul><li><div>Hospitality graduates an advantage.</div></li></ul><br>
</div>
</div><div></div><div>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Reservations Agent, One & Only One Za'abeel

<div></div><div><div>Chef de Cuisine, Banquets, One &amp; Only One Za'abeel<br>
(18071)</div><br>
<div></div>
<div>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Behold the dawn of a new, all-encompassing resort experience in Dubai &ndash; One&amp;Only One Za&rsquo;abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<ul>
<li>Is present/cooking on the line during the outlet&rsquo;s operating hours</li>
</ul><ul><li>Interact with special dietary guests, recommend menus based on their requirements, and take responsibility for their satisfaction.</li>
</ul><ul><li>Lead the production flow of the Banquet kitchen and provide support outside the area of responsibility when requested by the direct report.</li>
</ul><ul><li>Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends, and make recommendations for appropriate adjustments to kitchen operations accordingly.</li>
</ul><ul><li>Create menus, design corresponding recipes, and oversee the preparation of those recipes.</li>
</ul><ul><li>Ensure menus are updated and seasonal changes are made in conjunction with the menu cycles</li>
</ul><ul><li>Ensure all recipe manuals are updated and standard kitchen policies are adhered to</li>
</ul><ul><li>Maintain and exceed set food safety and hygiene standards</li>
</ul><ul><li>Demonstrate awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines and ensure all direct reports do the same</li>
</ul><ul><li>Ensure the outlet food cost is always within the budget</li>
</ul><ul><li>Develop ways to further improve/reduce food costs through strategic purchasing, without negatively impacting pre-determined quality standards</li>
</ul><ul><li>Maintain all kitchen operational costs to ensure financial objectives are met</li>
</ul><ul><li>Drive revenues together with the banquet Manager and FOH staff</li>
</ul><ul><li>Meet with F&amp;B Managers regularly to discuss day-to-day operational issues and challenges</li>
</ul><ul><li>Attend all required kitchen meetings</li>
</ul><ul><li>Ensure all stations are correctly manned according to the business level</li>
</ul><ul><li>Review of forecasted vs. actual labor costs each month based on budgeted/forecasted costs</li>
</ul><ul><li>Conduct annual performance appraisal for the Kitchen Team</li>
</ul><ul><li>Maximize employee productivity and achieve optimum staffing levels to minimize additional payroll costs</li>
</ul><ul><li>To ensure a positive &amp; professional working environment throughout the kitchen</li>
</ul><ul><li>Maintaining and owning a positive mood throughout the Team.</li>
</ul><ul><li>To ensure and enforce the set service standard procedures by directing, supervising, and motivating staff to perform to the highest level</li>
</ul><ul><li>Train and educate colleagues on new menu items and changes in procedures for current menu items; monitor and hold staff accountable for implementing the changes</li>
</ul><ul><li>Constructively manage poor performance, conflicts, and difficult situations to achieve positive results</li>
</ul><ul><li>Work with Marketing &amp; PR team to support and maximize revenues and social media exposure</li>
</ul><ul><li>Create, propose, and drive outlet marketing planner with promotions, pop-ups, and special celebrations</li>
</ul><ul><li>Monitor competitors&rsquo; performance by regularly surveying the market and keeping up to date with competitor events, promotions, and strategies</li>
</ul><ul><li>Log security incidents and accidents in accordance with company policy</li>
</ul><ul><li>Any other duties as assigned by Culinary Director himself or through Culinary leadership.</li></ul><br>
<div></div>
<div><b>
About You</b></div>
<ul>
<li>Minimum 5 years experience as Sous Chef or currently a Banquet Chef de Cuisine in an International luxury hotel or event facility</li>
</ul><ul><li>International experience preferred</li>
</ul><ul><li>Able to manage a busy kitchen and work under pressure</li>
</ul><ul><li>Strong attention to details</li>
</ul><ul><li>Strong leadership and management skills</li>
</ul><ul><li>Has experience in international cuisine and a healthy cooking approach.</li>
</ul><ul><li>Understand grand and luxurious presentation of food, plated skills, buffet set up</li>
</ul><ul><li>Must have culinary certificate, accredited education requirement, or equivalent 12 years of experience</li>
</ul><ul><li>Excellent communication skills</li>
</ul><ul><li>Ability to work in a multi-cultural environment</li>
</ul><ul><li>Comprehensive knowledge of HACCP as well as general health &amp; safety in the workplace</li>
</ul><ul><li>Computer knowledge, email, MS Office, kitchen management software</li></ul><br>
<div></div>
<div>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Chef de Cuisine, Banquets, One & Only One Za'abeel

<div></div><div><div>Assistant Manager, Human Resources, One &amp; Only One Za'abeel<br>
(17909)</div><br>
<div></div>
<div>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Behold the dawn of a new, all-encompassing resort experience in Dubai &ndash; One&amp;Only One Za&rsquo;abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div><b>
About The Role
</b></div><div>The Assistant Manager, Human Resources, is responsible for delivering exceptional business support, driving employee engagement, and ensuring the seamless operation of HR processes. This position upholds the highest standards of confidentiality and service excellence, acting as a role model for the organisation&rsquo;s values and service philosophy.</div>
<div><b>
Key Responsibilities</b></div>
<div><b>
Administrative Support &amp; Confidentiality</b></div>
<ul>
<li>Provide timely and accurate HR operational support to internal customers and key stakeholders, ensuring a customer-centric approach and maintaining strict confidentiality in all HR matters. Consistently deliver high-quality service that earns positive feedback and upholds trust.</li>
</ul>
<div><b>HR Reception Oversight</b></div>
<ul>
<li>Oversee the HR reception area to ensure all colleague queries are managed to a timely conclusion, delivering great customer service and fostering a warm, welcoming environment for those seeking guidance and support from HR.</li>
<li>Delegate tasks to reception staff as necessary, ensuring completion on time and to the required quality standards, and regularly monitor progress to maintain high service levels.</li>
</ul>
<div><b>Onboarding &amp; Offboarding</b></div>
<ul>
<li>Manage onboarding and offboarding processes to create smooth transitions and positive experiences for new hires and departing employees.</li>
<li>Maintain engagement and communication throughout, ensuring all documentation and steps are completed within service level agreements.</li>
</ul>
<div><b>Compensation</b></div>
<ul>
<li>Collaborate with Compensation &amp; Benefits to keep SAP data up to date and compliant with audit standards, ensuring employees receive correct compensation on time and payroll changes are processed without error or delay.</li>
</ul>
<div><b>Payroll Issue Resolution</b></div>
<ul>
<li>Partner with Compensation &amp; Benefits to proactively address payroll discrepancies or delays, resolving issues within agreed timeframes and reducing payroll-related complaints, so employees have high trust in payroll processes.</li>
</ul>
<div><b>SAP Functionality &amp; Data Integrity</b></div>
<ul>
<li>Ensure HR teams fully utilize SAP functionality for efficient administration, regularly analyzing reports and partnering with Data Analytics and Compliance to conduct audits.</li>
<li>Maintain accurate, up-to-date data in SAP, resulting in improved efficiency and minimal errors in payroll and business reports.</li>
</ul>
<div><b>Continuous Process Improvement</b></div>
<ul>
<li>Lead initiatives to refine HR operations, streamline processes, and enhance employee satisfaction.</li>
<li>Document improvements and measure their impact, resulting in increased efficiency and higher satisfaction scores.</li>
</ul>
<div><b>Employee Engagement &amp; Events</b></div>
<ul>
<li>Drive employee engagement activity by planning and executing hotel colleague events and activities, and leading end-to-end event management.</li>
<li>Deliver successful events within budget, increase participation in engagement activities and surveys, and implement action plans that improve engagement scores.</li>
</ul>
<div><b>Survey &amp; Platform Management</b></div>
<ul>
<li>Drive, implement, and report on the annual Colleague Engagement Survey and other accountability surveys, promoting and managing uptake of internal employee platforms (e.g., iKonnect).</li>
<li>Achieve high survey completion rates and increased platform adoption and engagement.</li>
</ul>
<div><b>Internal Communications</b></div>
<ul>
<li>Support internal communications through employee platforms, collaborating with ATD Employee Communications and other departments to deliver engaging messaging.</li>
<li>Ensure communications are timely, relevant, and well-received, resulting in increased platform usage and positive employee feedback.</li>
</ul>
<div><b>Supplier &amp; Budget Management</b></div>
<ul>
<li>Ensure sourcing requests, invoices, and payments are processed promptly in collaboration with Finance and Purchasing teams, meeting supplier deliverables on time and adhering to budget requirements.</li>
</ul>
<div><b>Employee Relations</b></div>
<ul>
<li>When required, manage and oversee disciplinary processes, ensuring fair and consistent application of company policies.</li>
<li>Support and guide managers through performance management cases, including documentation, meetings, and follow-up actions.</li>
<li>Advise managers on best practices for managing attendance, including absence monitoring and return-to-work interviews, so employee relations matters are resolved confidentially, professionally, and in compliance with legal and organisational standards, resulting in improved attendance and performance metrics.</li>
</ul>
<div><b>Flexible Role Adaptation</b></div>
<ul>
<li>Take on additional responsibilities as directed by the Manager, HR, demonstrating adaptability and proactive support for evolving business needs.</li>
<li>Handle new tasks efficiently and adapt seamlessly to changing priorities.</li>
</ul>
<div><b>About You</b></div>
<ul>
<li>Bachelor&rsquo;s degree (or equivalent) preferred but not essential.</li>
<li>Proven experience in HR administration, preferably within luxury hospitality.</li>
<li>Strong working knowledge of SAP and HRIS systems.</li>
<li>Excellent organisational, communication, stakeholder management and project management skills.</li>
<li>Demonstrated ability to manage multiple priorities and stakeholders.</li>
</ul><ul><li>Attention to detail and accuracy</li>
<li>Customer-centric mindset</li>
<li>Discretion and confidentiality</li>
<li>Problem-solving and process improvement</li>
<li>Team leadership and collaboration</li>
<li>Strong written and verbal communication</li>
<li>Adaptability and initiative</li></ul><br>
<div></div>
<div>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Human Resources, One & Only One Za'abeel

Join One&Only One Za’abeel and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

One&Only One Za’abeel

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Reservations Agent, One & Only One Za'abeel

Chef de Cuisine, Banquets, One & Only One Za'abeel

Assistant Manager, Human Resources, One & Only One Za'abeel