Qureos Mentor

One&Only Resorts

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 ( 17909 )
 
 
 At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.
 
 
 Behold the dawn of a new, all-encompassing resort experience in Dubai &ndash; One&amp;Only One Za&rsquo;abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.
 
 
 
 About The Role
 
 
 
 The Assistant Manager, Human Resources, is responsible for delivering exceptional business support, driving employee engagement, and ensuring the seamless operation of HR processes. This position upholds the highest standards of confidentiality and service excellence, acting as a role model for the organisation&rsquo;s values and service philosophy.
 
 
 
 Key Responsibilities
 
 
 
 
 Administrative Support &amp; Confidentiality
 
 
 
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 Provide timely and accurate HR operational support to internal customers and key stakeholders, ensuring a customer-centric approach and maintaining strict confidentiality in all HR matters. Consistently deliver high-quality service that earns positive feedback and upholds trust.
 
 
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 HR Reception Oversight
 
 
 
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 Oversee the HR reception area to ensure all colleague queries are managed to a timely conclusion, delivering great customer service and fostering a warm, welcoming environment for those seeking guidance and support from HR.
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 Delegate tasks to reception staff as necessary, ensuring completion on time and to the required quality standards, and regularly monitor progress to maintain high service levels.
 
 
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 Onboarding &amp; Offboarding
 
 
 
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 Manage onboarding and offboarding processes to create smooth transitions and positive experiences for new hires and departing employees.
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 Maintain engagement and communication throughout, ensuring all documentation and steps are completed within service level agreements.
 
 
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 Compensation
 
 
 
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 Collaborate with Compensation &amp; Benefits to keep SAP data up to date and compliant with audit standards, ensuring employees receive correct compensation on time and payroll changes are processed without error or delay.
 
 
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 Payroll Issue Resolution
 
 
 
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 Partner with Compensation &amp; Benefits to proactively address payroll discrepancies or delays, resolving issues within agreed timeframes and reducing payroll-related complaints, so employees have high trust in payroll processes.
 
 
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 SAP Functionality &amp; Data Integrity
 
 
 
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 Ensure HR teams fully utilize SAP functionality for efficient administration, regularly analyzing reports and partnering with Data Analytics and Compliance to conduct audits.
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 Maintain accurate, up-to-date data in SAP, resulting in improved efficiency and minimal errors in payroll and business reports.
 
 
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 Continuous Process Improvement
 
 
 
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 Lead initiatives to refine HR operations, streamline processes, and enhance employee satisfaction.
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 Document improvements and measure their impact, resulting in increased efficiency and higher satisfaction scores.
 
 
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 Employee Engagement &amp; Events
 
 
 
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 Drive employee engagement activity by planning and executing hotel colleague events and activities, and leading end-to-end event management.
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 Deliver successful events within budget, increase participation in engagement activities and surveys, and implement action plans that improve engagement scores.
 
 
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 Survey &amp; Platform Management
 
 
 
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 Drive, implement, and report on the annual Colleague Engagement Survey and other accountability surveys, promoting and managing uptake of internal employee platforms (e.g., iKonnect).
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 Achieve high survey completion rates and increased platform adoption and engagement.
 
 
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 Internal Communications
 
 
 
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 Support internal communications through employee platforms, collaborating with ATD Employee Communications and other departments to deliver engaging messaging.
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 Ensure communications are timely, relevant, and well-received, resulting in increased platform usage and positive employee feedback.
 
 
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 Supplier &amp; Budget Management
 
 
 
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 Ensure sourcing requests, invoices, and payments are processed promptly in collaboration with Finance and Purchasing teams, meeting supplier deliverables on time and adhering to budget requirements.
 
 
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 Employee Relations
 
 
 
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 When required, manage and oversee disciplinary processes, ensuring fair and consistent application of company policies.
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 Support and guide managers through performance management cases, including documentation, meetings, and follow-up actions.
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 Advise managers on best practices for managing attendance, including absence monitoring and return-to-work interviews, so employee relations matters are resolved confidentially, professionally, and in compliance with legal and organisational standards, resulting in improved attendance and performance metrics.
 
 
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 Flexible Role Adaptation
 
 
 
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 Take on additional responsibilities as directed by the Manager, HR, demonstrating adaptability and proactive support for evolving business needs.
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 Handle new tasks efficiently and adapt seamlessly to changing priorities.
 
 
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 About You
 
 
 
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 Bachelor&rsquo;s degree (or equivalent) preferred but not essential.
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 Proven experience in HR administration, preferably within luxury hospitality.
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 Strong working knowledge of SAP and HRIS systems.
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 Excellent organisational, communication, stakeholder management and project management skills.
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 Demonstrated ability to manage multiple priorities and stakeholders.
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 Attention to detail and accuracy
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 Customer-centric mindset
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 Discretion and confidentiality
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 Problem-solving and process improvement
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 Team leadership and collaboration
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 Strong written and verbal communication
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 Adaptability and initiative
 
 
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 Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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Assistant Manager, Human Resources, One & Only One Za'abeel

Overview Join to apply for the Team Leader, Front Office role at One&Only Resorts.At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. This is a role in a luxury environment at One&Only One Za'abeel in Dubai, focusing on supporting day-to-day lobby activities and coordinating with Housekeeping and the Call Center to ensure seamless guest service.This is not simply our job, it's our passion. About the Role The Team Leader, Front Office reports to the Assistant Managers and helps maintain and action day-to-day lobby activities, coordinating with Housekeeping and the Call Center to ensure seamless guest service. About You If you have a bachelor's degree in hospitality management and have worked in a luxury hotel or resort in a similar position, with a minimum of 2 years' experience, and the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity. An additional language such as Chinese, Arabic, French, Italian, Spanish or Russian is advantageous.Our brand is expanding and we are committed to investing in you. You will be at the heart of a vision to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Management and Manufacturing</li><li>Industries: Hospitality</li></ul>Referrals increase your chances of interviewing at One&Only Resorts.

Team Leader, Front Office

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Purchasing Officer to join One&amp;Only finance team at One&amp;Only Royal Mirage Resort in Dubai.With the global growth of our brands, you will be an integral part of the Resort s success, and your role goes beyond developing potential relationships with our guests and colleagues. Where you will be responsible for conducting duties in the assigned place of work and provide a courteous, professional, efficient and flexible service consistent with One&amp;Only standards policies &amp; procedures in order to maximize efficiency, productivity and cost effectiveness of the purchasing section.Key Duties And Responsibilities<ul><li>Process Purchase Requisitions: All the PRs raised in the system should be processed within the stipulated time frame.</li><li>To coordinate &amp; assist the respective user departments as regards their day to day requirements.</li><li>Obtaining Quotes: As per the specifications requested by the user department, quotes should be obtained from various suppliers to ensure goods &amp; services are obtained at the best price prevailing in the market.</li><li>The supplier should be chosen after a comparative study on the basis of the price, quality, lead time etc.</li><li>Process Purchase Orders: Ensure all approved purchase orders are properly &amp; correctly dispatched via e-mail to the respective suppliers.</li><li>Follow up with the suppliers for the delivery status of the goods &amp; services as per the PO dispatched. Also ensure, the supplier acknowledges the receipt of the PO.</li><li>To assist Purchasing Manager in obtaining the relevant details, samples and quotations from the vendors.</li></ul>Adhere to Code of Business Conduct &amp; EthicsSkills, Experience &amp; Educational Requirements<ul><li>Good communication skills</li><li>Bachelor s degree</li><li>Computer literate</li><li>Strong Administrative Abilities</li><li>Hospitality experience preferred</li></ul>

Purchasing Officer

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&amp;Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it s our passion.With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Host to join One&amp;Only finance team at One&amp;Only Royal Mirage Resort in Dubai.With the global growth of our brands, you will be an integral part of the Resort s success and your role goes beyond developing potential relationships where you will ensure that all VIP guests experience a personalized service from arrival to departure.Key Duties And Responsibilities<ul><li>Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort.</li><li>At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been attended to and auctioned.</li><li>Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures.</li><li>Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.</li><li>Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.</li><li>Communicate any special requests or comments immediately to the team and to the Manager.</li><li>Have a good knowledge of all attractions, sales promotions and resort activities at all times.</li><li>Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.</li><li>Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration.</li><li>Update all guests profile in opera and after check-in and ensure all passports scanned copies are attached to the registration cards.</li><li>All registration cards should be dropped at the end of the shift at the Front Desk back office.</li><li>Organize for any special amenities for VIP arrivals and complaints handling or special celebration.</li><li>Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.</li><li>Ensure that resort collaterals stocks are in place and set-up to be given to VIP guests and ensure checking with marketing for any new updates.</li><li>Ensure that agreed magazines titles and newspapers are placed according to instructions.</li><li>Ensure room allocation is done as per guest s requests as much as possible.</li><li>Follow-up with housekeeping of any pending queue rooms and priority rooms for arrivals and service.</li><li>Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort.</li><li>Communicate guests transport requests correctly and timely as per resort standards.</li><li>Be trained in emergency procedures and basic first aid.</li><li>Be flexible in working hours and schedules as per occupancy requirements.</li></ul>

Host

Join One&Only Resorts and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

One&Only Resorts

ABOUT_COMPANY

Assistant Manager, Human Resources, One & Only One Za'abeel

Team Leader, Front Office

Purchasing Officer

Host