Qureos Mentor

OneSource Virtual

<div>OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions &mdash; all in one place.<div><div><div>
The Technical Tax Operations Lead serves as the primary technical operations and support liaison for clients during implementation, onboarding, parallel testing, and production operations. This role provides advanced troubleshooting, data consulting, file/data validation, customer configuration support, and technical tax setup guidance.
The role acts as the escalation point for complex customer issues involving payroll tax data, tax code mapping data files, agency setup data requirements, API integrations, file processing, ACH/payment configuration, and production support. The position also helps customers successfully onboard and optimize their tax operations by resolving issues, validating data quality, and advising on best practices.
KEY RESPONSIBILITIES</div>
Data Onboarding &amp; Validation<ul><li>
Review, validate, and troubleshoot customer onboarding files, including company setup, filer setup, employee data, tax setup files, tax detail files, and related data imports.</li><li>
Identify, investigate, and resolve data quality issues before production deployment.</li><li>
Analyze large-scale data loads for completeness, formatting errors, missing values, invalid identifiers, and compliance concerns.</li><li>
Troubleshoot rejected files, malformed data, missing records, import failures, and downstream processing issues.</li><li>
Coordinate customer history loads, parallel testing datasets, and production cutover readiness.</li><li>
Support ongoing customer data synchronization and update processes.</li></ul>
Technical Support, Data Operations &amp; Issue Resolution<ul><li>
Analyze XML, TXT, CSV, ACH/NACHA, tax detail, notification, and payment-related files.</li><li>
Diagnose issues involving APIs, inbound/outbound file processing, integrations, authentication, notifications, and data transformations.</li><li>
Validate inbound and outbound file specifications.</li><li>
Support customer testing efforts involving payment files, agency files, filing extracts, notification feeds, and reconciliation processes.</li><li>
Serve as Tier 2 escalation support for complex customer incidents and operational issues.</li><li>
Assist customers with production operational readiness and daily processing support.</li><li>
Manage technical support tickets through investigation, prioritization, documentation, communication, and closure.</li><li>
Document recurring issues and contribute to the knowledge base and SOP development.</li></ul>
Testing &amp; Production Readiness<ul><li>
Coordinate and support integration testing, UAT, connectivity validation, parallel testing, and production cutover activities.</li><li>
Validate API integrations, batch processes, nightly jobs, file exchanges, and operational workflows.</li><li>
Track defects, testing outcomes, and readiness checkpoints.</li><li>
Verify end-to-end customer processing before go-live.</li></ul><div>
WHEN THIS ROLE IS ENGAGED</div><ul><li>
During Customer Implementation Activities, such as new customer onboarding, customer data conversions, initial tax setup and configuration, tax code mapping activities, and historical data loads and validation.</li><li>
For Complex Technical Issues &amp; Escalations, such as complex production incidents, API integration failures, import/export file errors, data integrity concerns, filing and payment processing exceptions, ACH/payment setup problems, and data configuration questions.</li><li>
Direct Customer Issue Resolution is Required for mission-critical success, such as parallel testing customers, new feature rollouts, new payroll/HCM platform integrations, and process optimization.</li></ul><div>
QUALIFICATIONS</div>
Required<ul><li>
7+ years supporting payroll, tax, finance, HR technology, payroll integrations, or enterprise software platforms.</li><li>
Ability to analyze XML, CSV, TXT, JSON and related integration files.</li><li>
Experience with relational data structures, data validation, and configuration management.</li><li>
Familiarity with ACH, NACHA, payment processing, and file transfer concepts preferred.</li><li>
Experience troubleshooting complex customer-facing software implementations.</li><li>
Experience supporting APIs, integrations, data imports, and file-based processing solutions.</li><li>
Experience managing escalated support incidents and technical support queues.</li></ul>
Preferred<ul><li>
Experience with payroll platforms such as SAP, Workday, UKG, Dayforce, Oracle HCM, or similar systems.</li><li>
Experience participating in software implementations and UAT cycles.</li><li>
Knowledge of payroll tax filing, garnishments, and payment processing operations.</li><li>
Operations or customer success experience.</li></ul>
#LI-REMOTE</div></div>
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.</div>

Technical Tax Operations Lead

<div>OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions &mdash; all in one place.<div>
ROLE SUMMARY</div>
The Payroll Tax Implementation Lead is responsible for the successful onboarding of customers &mdash; from initial discovery through go-live. This role requires deep payroll tax expertise combined with strong project management and consultative skills, applied to translate each customer's organizational structure, jurisdictional requirements, and tax data into a precisely configured payroll tax environment.
This role is responsible for executing implementations with precision while contributing to the development of methodologies, documentation, and product intelligence that will define how the team scales its implementations.<div>
KEY RESPONSIBILITIES</div>
Implementation Ownership<ul><li>
Own end-to-end implementation of customer and tax setup from kickoff through go-live &ndash; managing toward timelines, milestones, open items, and tax-related customer communication throughout.</li><li>
Serve as the customer&rsquo;s primary tax expert contact, building trust through clear guidance, consistent follow-through, and expert knowledge of the tax landscape and applicable systems.</li><li>
Helps maintain organized documentation (decisions log, data status, open items) based on inputs from customer conversations regarding the customer and tax setup strategy and needs.</li></ul>
Discovery, Configuration &amp; Data<ul><li>
Lead discovery to understand each customer's organizational hierarchy, jurisdictional requirements, and tax data structure.</li><li>
Configure the system based on discovery findings &ndash; hierarchy setup, tax code mapping, filer relationships, and system parameters &ndash; tailored precisely to each customer&rsquo;s filing and payment needs.</li><li>
Guide customers through key configuration decisions, advising on how structure and setup choices will affect their day-to-day workflows.</li><li>
Assess incoming customer tax data for completeness and accuracy and perform as-needed data action and analyses to keep the implementation time frame moving at the appropriate pace.</li><li>
Load and validate historical payroll tax data, reconciling against customer records to ensure accuracy before go-live, working with technical leads as needed.</li></ul>
Cross-Functional &amp; Training Collaboration<ul><li>
Partner with Engineering, Product, Compliance, and Sales to resolve blockers and ensure each implementation has the internal support it needs.</li><li>
Work closely with the Training team to support a clean knowledge handoff at go-live &ndash; sharing configuration context and customer-specific decisions that inform effective training.</li><li>
Feed implementation learnings &ndash; product gaps, recurring friction points, configuration edge cases &ndash; back to Product and Training to strengthen methodology and materials over time.</li><li>
Act as an expert voice at critical points during the sales cycle where deeper discovery and configuration knowledge matter most, joining select prospect conversations to answer deeper questions, build credibility, and help prospects understand how the solution would function for them.</li></ul><div>
QUALIFICATIONS</div>
Required<ul><li>
10+ years in payroll, payroll tax, or tax operations with multi-jurisdictional expertise; deep, current knowledge of payroll tax regulations, agency requirements, and filing and payment processes across multiple jurisdictions;</li><li>
Hands-on experience configuring or implementing payroll tax software &ndash; system setup, data loading, tax code mapping, and filing hierarchy configuration.</li><li>
Strong analytical ability: able to assess complex tax datasets for accuracy, gaps, and proper structure.</li><li>
Clear communicator &ndash; able to translate technical and tax concepts for both technical teams and non-technical customer stakeholders.</li><li>
Self-starter comfortable with building processes in ambiguous environments.</li><li>
Demonstrated ability to collaborate across functions &ndash; including Engineering, Product, and Compliance &ndash; to drive customer outcomes.</li><li>
Consultative nature &ndash; able to be a trusted advisor to customers, guiding them through complex configuration and data decisions with clarity and credibility.</li></ul>
Preferred<ul><li>
Experience with HCM platforms (UKG, SAP SuccessFactors, Workday, Dayforce, PeopleSoft, ADP) in implementation contexts.</li><li>
Background with HCM resellers, payroll service bureaus, or multi-client payroll environments.</li><li>
Familiarity with implementation methodologies or project management frameworks (PMP, Agile).</li><li>
Experience with comparable end-to-end payroll tax filing, reconciliation, and treasury platforms.</li><li>
Bachelor's degree in Business, Accounting, Finance, or related field.</li></ul>
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.</div>

Payroll Tax Implementation Lead

<div>OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions &mdash; all in one place.<h1 class="jobSectionHeader">
Position Summary/Objective</h1>
The Application Support Developer provides technical support and development assistance for OSV&rsquo;s enterprise application portfolio, including platforms used by our BPaaS Operations team. This role requires hands-on technical capability across a modern stack&mdash;including C#/.NET, SQL Server, Salesforce, and Workday&mdash;paired with a customer service orientation and the ability to learn quickly in a fast-paced environment. The ideal candidate is a self-directed problem solver who takes end-to-end ownership of issues through resolution and communicates clearly with both technical and business audiences.<h1 class="jobSectionHeader">
Essential Functions/Duties/Responsibilities</h1><ul><li>
Deliver timely, high-quality technical support for OSV enterprise applications, serving as a responsive point of contact for issues and questions.</li><li>
Investigate and resolve application issues by identifying root cause and coordinating with the development team on technical solutions.</li><li>
Partner with development teams and product owners to identify, document, and prioritize defects; maintain current knowledge of features and work in progress across assigned product areas.</li><li>
Log, track, and manage support tickets with internal teams and external vendors through resolution, maintaining clear documentation throughout.</li><li>
Support the design, testing, and documentation of new and existing application features, enhancements, and bug fixes as assigned.</li><li>
Develop and maintain skills in cloud-based technologies including Workday and Salesforce; develop and execute data scripts as needed.</li><li>
Perform development work to resolve application defects and partner with development teams on testing and deployment of fixes.</li><li>
Proactively monitor production applications and escalate emerging issues before they impact customers.</li><li>
Produce clear, well-organized technical documentation for both business and technical audiences.</li></ul><h1 class="jobSectionHeader">
Competencies</h1><ul><li>
Accountability: Work is thorough, complete, and high quality; sets accurate time estimates and communicates proactively when timelines shift.</li><li>
Technical problem-solving: Able to understand and explain complex concepts in their area of knowledge, identify root cause, and develop practical solutions.</li><li>
Communication: Communicates effectively in writing and verbally with team members, customers, and management; documents solutions clearly.</li><li>
Collaboration: Works effectively with others to solve problems; proactively seeks help and shares knowledge across the team.</li><li>
Adaptability: Flexible and effective in a changing environment; able to multitask, reprioritize, and operate with minimal supervision.</li><li>
Business awareness: Understands the business implications of technical decisions and considers customer impact when evaluating solutions.</li></ul><h1 class="jobSectionHeader">
Supervisory Responsibility</h1>
This role does not have supervisory responsibilities.<h1 class="jobSectionHeader">
Qualifications and Experience</h1><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field required.</li><li>
1&ndash;2 years of experience in software development, application support, or a related technical role preferred.</li><li>
Proficiency constructing SQL queries of moderate complexity; experience with T-SQL and stored procedures.</li><li>
Solid understanding of object-oriented programming principles.</li><li>
Experience developing or consuming web services (SOAP, REST, JSON, XML).</li><li>
Genuine passion for technology and continuous learning.</li></ul><h1 class="jobSectionHeader">
Preferred Skills</h1><ul><li>
Salesforce platform development or administration experience.</li><li>
Familiarity with Workday integration or reporting.</li><li>
Experience with issue tracking platforms such as Zendesk, Jira, or ServiceNow.</li><li>
Exposure to Azure DevOps or similar Agile project management tools.</li></ul>
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.</div>

Application Support Developer

Join OneSource Virtual and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

OneSource Virtual

About Company

Technical Tax Operations Lead

Payroll Tax Implementation Lead

Application Support Developer