Qureos Mentor

Oneida Health

<div><p><b>Job Title:</b>
</p><p>Phlebotomist</p><p><b>
Job Summary:</b>
</p><p>The Phlebotomist is responsible for drawing blood and collecting other specimens from inpatients and outpatients of all ages for diagnostic and treatment purposes. The role involves patient registration, insurance verification, and adherence to established procedures for specimen collection and processing. The Phlebotomist must maintain a high degree of attention to detail, manage patient adverse reactions to phlebotomy, and perform routine tasks independently.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Greet patients courteously, explain procedures, and maintain patient dignity. Properly identify patients using two identifiers and verify patient identity against requisition or order. Follow specific test requirements and wear appropriate PPE.</li><li>
Collect correct specimens and volumes for each test requested. Select appropriate site for venipuncture or heel stick, adhere to safety precautions, and use sterile technique. Follow requirements for patients with IVs, fistulas, or mastectomy.</li><li>
Correctly label specimens in the presence of the patient, confirm identity, and handle specimens according to processing requirements. Perform specimen processing, including centrifugation, separation, freezing, and adherence to test-specific requirements.</li><li>
Register patients (draw stations) or drop-off specimens (main laboratory), verify insurance, update patient accounts, and scan required documentation to patient records. Run software programs to check for medical necessity and administer ABNs for non-covered testing.</li><li>
Accurately create electronic test orders based on provider requests, verify completeness of lab requisitions, and follow up with providers for missing or unclear information.</li><li>
Verify supplies and equipment are up-to-date, document required temperatures, and maintain a clean and well-stocked work area.</li><li>
Answer phones, document verbal orders, obtain written documentation, and fax test results to providers upon request.</li><li>
Manage any patient adverse reactions to the phlebotomy process.</li><li>
Maintain a clean, neat, and professional appearance.</li></ul><p><b>
Physical Requirements:</b>
</p><p>The role involves standing, walking, bending, and handling equipment for specimen collection. Attention to detail and manual dexterity are essential.</p><p>
</p><p><b>Qualifications:</b></p><p><b>
Education:</b>
</p><ul><li>High school diploma or equivalent required.
</li><li>Successful completion of a formal program in phlebotomy is preferred.</li></ul><p><b>
Experience:</b>
</p><ul><li>Previous experience as a phlebotomist in a hospital or draw station is preferred.</li></ul><p><b>
Licensure:</b>
</p><ul><li>Licensure is not required by NYS. Certification as a phlebotomist is preferred but not required.</li></ul><p><b>
Soft Skills:</b></p><ul><li>
Attention to detail and accuracy.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work independently and manage time effectively.</li><li>
Compassion and professionalism in patient interactions.</li><li>
Adaptability to changing situations.</li><li>
Customer service orientation.</li></ul></div><p></p>

Phlebotomist

<div><div><div>Oneida Health is currently seeking an experienced and detail-oriented <b>full-time Patient Account / Customer Service Rep</b> to work at our corporate office in Canastota. As a Patient Account/ Customer Service Rep, your main responsibilities will be to The Patient Account Representative &ndash; Self Pay and Bad Debt, coordinates, monitors, reports and facilitates the accurate reporting and maintenance of the outsourced accounts in a self-pay classification and bad debt accounts transferred to outside collection agents. Balances to inventories and prepares monthly activity reporting.</div></div><p>
</p><div><div><b>Come for the Salary, Stay for the Benefits:</b></div></div><div><div>
We provide competitive pay and value experience. Oneida Health Employees enjoy free parking and the hospital is centrally-located in Oneida next to shopping, food services, and entertainment. The following are just some of our best employee benefits:
</div></div><ul><li><div>Generous Paid Time Off accruing day one</div></li><li><div>
403 (b) matching up to 6%</div></li><li><div>
Free parking</div></li><li><div>
Employee Gym</div></li><li><div>
20% Cafe Discount</div></li><li><div>
No Deductible Health Insurance, Flex Spending, Vision, Dental, Disability, and Life</div></li><li><div>
Generous Tuition Reimbursement
</div></li></ul><div><div><b>What You'll Be Great At:
</b></div></div><ul><li><div>Posts manual cash deposits on a daily basis as assigned.
</div></li><li><div>Receives and posts and reconciles assigned payment batches to the appropriate patient account from the remittance advice or checks using the appropriate payment/adjustment code to insurance.
</div></li><li><div>Reviews daily automated posting as assigned by payer and assures the payment batches are reconciled to the account postings.
</div></li><li><div>Reviews cash posting error reporting and completes any appropriate corrections such as financial class changes, updating payer information, and/or changing the priority of the payer to accounts to ensure payments are posted accurately.
</div></li><li><div>Insures contractual and other approved adjustments are posted timely and accounts are reconciled and the account balances are correctly reflected in the appropriate payer responsibility in the Patient Accounting System.
</div></li><li><div>Researches and codes each payment receipt accurately, thoroughly and timely according to the Payment Posting procedures.
</div></li><li><div>Documents payment information on accounts in the Patient Accounting host system.
</div></li><li><div>Batches cash receipts, balances them to the deposit, and maintains the batch control log of payments daily.
</div></li><li><div>Sorts the mail received in the deposit and forwards any non-payment posting mail appropriate.
</div></li><li><div>Insures zero (0) payment and/or informational &ldquo;nonpayment requests&rdquo; are timely and accurately forwarded/assigned to the account follow up team for additional follow up and/or denial resolution.
</div></li><li><div>Documents all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
</div></li><li><div>Performs routine audits of assigned individual accounts to resolve all discrepancies in account balances &ndash; credit balances, underpayments, inaccurate contractual allowances and performs necessary actions to resolve the account balance.
</div></li><li><div>Informs the supervisor of any problems or changes in payer requirements and exercises independent judgment to analyze and report repetitive denials so that corrective actions can be taken.
</div></li><li><div>Reconciles imports and return account activity with the vendors. Reviews differences and works with vendors to resolve.</div></li><li><div>
Reviews and audits billings from outsourced activities and recommends for payment or payment with changes.</div></li><li><div>
Reconciles recoveries of Bad Debt on a monthly basis.</div></li><li><div><div><ul><li><div>
Works self-pay credit balances and resolves.<br>
</div></li></ul></div><br>
<div><ul><li><div>Prepares Medicare Bad Debt schedule and maintains on a monthly basis. Gathers and stores collection efforts backup and proof to insure bad debt reimbursement.</div></li></ul></div><div><ul><li><div><br>
Acts as hospital liaison for all outsourced account activity &ndash; enters and updates account information as received and routes for appropriate action &ndash; rebill, adjustment, financial assistance, closure, etc.</div></li></ul></div><div><ul><li><div><br>
Produces monthly reporting of outsourced activities performance.
</div></li><li><div>Compares to prior periods and established benchmarks.</div></li></ul></div><div><ul><li><div><br>
Monitors assigned work lists at all sources and insures expeditious resolution. Works with other departmental representatives in resolve. Reports unresolved issues and concerns impeding the collection process and to ensure successful account resolution.</div></li></ul></div><div><ul><li><div><br>
Complies with patient confidentiality policies for the retention of patient health information, or when handling, distributing, or disposing of patient health information.</div></li></ul></div><div><ul><li><div><br>
Seeks advice and guidance as necessary to ensure proper understanding.</div></li></ul></div><div><ul><li><div><br>
Performs other duties as assigned by the Supervisor.</div></li></ul></div><div><ul><li><div><br>
Handles telephone information with courtesy, accuracy, and respect for confidentiality; receives information and distributes messages appropriately.</div></li></ul></div><div><ul><li><div><br>
Consistently communicates appropriately with patients and staff and responds to requests for assistance promptly.</div></li></ul></div><div><ul><li><div><br>
Provides accurate communication in verbal, nonverbal and written form. Listens effectively.</div></li></ul></div><div><ul><li><div><br>
Communicates effectively with supervisor, including but not limited to changes of operation. Reports to supervisor regularly on the status of ongoing projects.</div></li></ul></div><div><ul><li><div><br>
Assists with orientation of new staff.</div></li></ul></div><div><ul><li><div><br>
Follows proper chain of command appropriately to resolve problems and concerns.</div></li></ul></div><div><ul><li><div><br>
Treats patients and their families with respect and dignity, and ensures confidentiality of patient records.</div></li></ul></div><div><ul><li><div><br>
Provides positive and productive support to the team and promotes teamwork. Is kind, courteous, respectful and professional in all interactions with all hospital personnel at all levels.</div></li></ul></div><div><p><br>
</p></div><br>
<div><p>Serves as coverage for incoming calls both from internal sources as well as external sources and routes appropriately.</p></div><div><ul><li><div><br>
Determines nature of call and routes to the appropriate person or ascertains a clear and concise accounting of the nature of the call and documents same in patient file notes.</div></li></ul></div><div><ul><li><div><br>
Reviews account with patient and if problem resolution is evident, responds accurately and appropriately or research account. This could include but not limited to researching insurance billing information, reviewing postings for mathematical accuracy, pulling and reviewing explanations of benefits, reviewing contractual terms to determine if applied accurately.</div></li></ul></div><div><ul><li><div><br>
Determines nature of problem. Reviews with appropriate personnel and forwards for proper approvals if resolve is not within the authority of the representative.</div></li></ul></div><div><ul><li><div><br>
Enters into Patient Accounting System new information provided by the patient and/or guarantor</div></li></ul></div><div><ul><li><div><br>
Provides application for charity care/financial assistance when appropriate.</div></li></ul></div><div><ul><li><div><br>
Authors and routes correspondence</div></li></ul></div><div><ul><li><div><br>
Requests rebills as necessary</div></li></ul></div><div><ul><li><div><br>
Pull explanation of benefits as needed to respond to customer inquiry</div></li></ul></div><div><ul><li><div><br>
Complies with patient confidentiality policies for the retention of patient health information, or when handling, distributing, or disposing of patient health information.</div></li></ul></div><div><ul><li><div><br>
Seeks advice and guidance as necessary to ensure proper understanding.</div></li></ul></div><div><p><br>
Provides General office support &ndash; opens and distributes mail per established policy and procedures.</p></div><br>
</div></li></ul><p>
</p><p></p><div><div><b>Your Essential Qualifications:</b></div></div><ul><li><div><div><b>
Education:</b></div></div><div><div><b>
</b>High School diploma or GED</div></div><div><div><b>
Experience:
</b></div></div></li><li><div>Two + years&rsquo; experience directly related to health care claims processing.</div></li><li><div>
Familiarity with healthcare medical terminology and coding.</div></li><li><div>
Basic knowledge in the reimbursement guidelines for all major third party and governmental payers; Medicaid, Medicare, HMO&rsquo;s; Commercial, Worker&rsquo;s Compensation and Third Party Liability.</div></li><li><div>
Good communication and interpersonal skills.</div></li><li><div>
Basic knowledge of PC and Microsoft Office Suite use and application and use of internet.</div></li><li><div>
Knowledge of patient accounting systems.</div></li><li><div>
Understands and complies with HIPAA and Protected Health Information rules and regulations.</div></li></ul></div>

Patient Account/Customer Service Rep-Self Pay and Bad Debt

<div><p><b>Job Summary:</b></p><p>
The Imaging Aide works with and provides assistance to all hospital based departments of Imaging Services. Under the supervision of the Radiology Supervisor and the Manager, Diagnostic Radiology performs a wide variety of duties relating to clerical duty and patient care tasks. Incumbent must be able to safely and efficiently carry out assigned patient care tasks, check supplies, equipment and provide general assistance to department as directed.</p><p><b>
Key Responsibilities:</b></p><ul><li><div>
Review charts for physician orders, previous reports &amp; imaging</div></li><li><div>
Clean and stock the rooms.</div></li><li><div>
Transport patients back and forth from departments</div></li><li><div>
Promptly and efficiently answers the phones.</div></li><li><div>
Take accurate message</div></li><li><div>
Maintain patient orders to ensure proper exam/diagnosis/physician requirements are being met. Coordinate with techs/Supervisors for appropriate charges</div></li><li><div>
Burns CDs for patients following medical release procedures</div></li><li><div>
Use RHIO/Healtheconnections to obtain reports and imaging if needed</div></li><li><div>
Maintain a clean and neat work area</div></li><li><div>
Review all stock for outdated/expired items monthly</div></li><li><div>
Schedule all PET and NM exams</div></li><li><div>
Coordinate with offices for order updates if needed.</div></li><li><div>
Put work/supply orders in as needed for the department.</div></li><li><div>
Be able to take instruction/direction from various modalities.</div></li><li><div>
Miscellaneous duties as they arise.</div></li><li><div>
Must have great patient skills and ability to follow HIPAA rules and regulations.</div></li><li><div>
Calling patients as needed for Radiology exams to include PET and Nuclear Medicine</div></li></ul><div><div><b>
Qualifications:</b></div></div><div><div><b>
Education:</b></div></div><ul><li><div>
High School diploma or equivalent</div></li></ul><div><div><b>
Experience:</b></div></div><ul><li><div>
1 year as a CT Scan Aide (Preferred)</div></li></ul><div><div><b>
Professional Skills and Abilities:</b></div></div><ul><li><div>
Strong communication and interpersonal skills</div></li><li><div>
Ability to multitask and prioritize tasks effectively</div></li><li><div>
Attention to detail and accuracy in completing tasks</div></li><li><div>
Commitment to patient safety and confidentiality</div></li><li><div>
Willingness to learn and adapt to new procedures and technologies</div></li></ul><div><div><b>
Physical Requirements:</b></div></div><ul><li><div>
Heavy lifting, 45 lbs or over and light lifting, under 15 lbs<b>
</b></div></li><li><div>Pushing, pulling and reaching above shoulders</div></li><li><div>
Walking, standing, sitting and kneeling</div></li></ul></div><p></p>

Pet/CT/Nuc Med TECH AIDE

Join Oneida Health and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Oneida Health

About Company

Phlebotomist

Patient Account/Customer Service Rep-Self Pay and Bad Debt

Pet/CT/Nuc Med TECH AIDE