Urwah Admin

Ontime Group

A Customer Service Advisor provides customer service support by obtaining, analyzing and verifying the accuracy of information and making transactions in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Co-ordinates the handling of difficult and/or unusual situations with direct superior and concerned management.Responsibilities:1. Receive, process and verify the accuracy and timeliness of processing transactions from customers utilizing the organizations&rsquo; internal systems with minimal supervision.2. Provide and initiate appropriate action for response to customer service requests for transactions, and communicate effectively with the customer on the succeeding steps and turn-around time required to accomplish transaction.1. Ensure and provide excellent quality service to both internal and external customers2. Participate and provide expertise at an intermediate level as a member of the customer service&rsquo;s team.3. Maintain a balance between company policy, client satisfaction and customer benefit in decision-making with minimal supervision.4. Handle issues in the best interest of both customer, clients and company.5. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer&rsquo;s experience.6. To support client chats and enhance digital communication, ensuring full alignment with the center&rsquo;s transformation strategy.Requirements and Skills:<ul><li>Proven work experience as a Customer Service Advisor or similar role.</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal and communication expertise.</li><li>Strong organizational, decision-making and problem-solving skills.</li><li>Relevant training and/or certifications as a Service Advisor.</li><li>Preferrable Tagalog Speaker</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Customer Service Advisor

The Call Center Agent is responsible to provide telephone and email support for various services that the company offers and provides. This will include cross-selling, upselling, appointment bookings, confirmations and follow-ups, telephone surveys and customer feedback gathering.JOB CONTEXT &amp; ESSENTIAL FUNCTIONS1. Determine requirements by working with customers.2. Answer inquiries by clarifying desired information; researching, locating, and providing information.3. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.4. Fulfill requests by clarifying desired information; completing transactions; forwarding requests.5. Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.6. Maintain call center database by entering information.7. Keep equipment operational by following established procedures; reporting malfunctions.8. Update job knowledge by participating in educational opportunities.9. Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.1. Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.2. Contribute in suggesting new initiatives.3. Maintain safe and clean work area by complying with procedures, rules, and regulations.4. Contribute to team effort by accomplishing related results as needed.5. Perform other tasks assigned by Management which does not materially differ from primary function.EDUCATION &amp; EXPERIENCES &middot; Graduate of a bachelor&rsquo;s course or its equivalent&middot; 2-3 years&rsquo; experience working in customer-service industry&middot; Contact Center work experience preferred but not requiredJOB PREREQUISITES/ SKILLS&middot; Knowledgeable in Microsoft Office applications&middot; Highly adaptable to changes&middot; Attentive to details&middot; Excellent customer service and customer management skills&middot; Advanced selling skillsLanguage: Tagalog(Mandatory)Job Type: Full-timePay: AED3,000.00 - AED3,250.00 per monthExperience:<ul><li>Call Center: 1 year (Required)</li></ul>Language:<ul><li>Tagalog National (Required)</li></ul>

Call Center Agent-Tagalog speaker

Join Ontime Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ontime Group

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Customer Service Advisor

Call Center Agent-Tagalog speaker