Urwah Admin

Onyx By Rotana

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:<ul><li>Prepare Housekeeping Attendants job assignments</li><li>Issue keys and supplies to Housekeeping Attendants</li><li>Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action</li><li>Attend daily meetings and receive special instructions</li><li>Receive check-outs before reporting them as vacant</li><li>Receive special requests from guests and carry them out</li><li>Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported</li><li>Fill out report and hand over found articles to the lost and found department</li><li>Supervise cleaning of guest rooms, corridors and stairwells</li><li>Train and assist Housekeeping Attendants and advise Superior about performance</li><li>Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained</li></ul>SkillsEducation, Qualifications &amp; ExperiencesYou should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.Knowledge &amp; CompetenciesThe ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for ResultsJob Type: Full-time

Housekeeping Supervisor

<ul><li>Clean guestrooms as assigned by management and in accordance with hotel standards.</li><li>Inspect all rooms (vacant or occupied) checking standard of cleanliness, missing guest amenities and/or supplies.</li><li>Provide genuine hospitality and recognition in the work area. Promotes hotel services and products.</li><li>Anticipate guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.</li><li>Is proficient in the safe handling of all relevant equipment and machinery, reports defects and accidents to management immediately.</li><li>To immediately report and hand into Housekeeping Office any property or guest keys found in &lsquo;check out&rsquo; rooms.</li><li>To keep linen rooms, tidy, correctly stocked and closed when not in use. Must ensure working equipment is always clean, tidy and in good working order.</li><li>Responsible for reporting to the manager the rooms, which do not require service, or which have Privacy signs in assigned area.</li><li>To report to managers any blankets, bedspreads, valances etc. that need changing.</li><li>Report any damages/repairs/maintenance.</li><li>To complete deep cleaning of rooms as allocated by managers.</li><li>To report to your managers anything or anyone suspicious and a Health and Safety hazard.</li><li>To carry out any other cleaning duties as specified by your manager.</li><li>Works harmoniously and professionally with co-workers and hotel employees.</li></ul>Preferred Qualifications and Skills:<ul><li>High School education or equivalent experiences.</li><li>Preferred experience in a luxury hotel in Housekeeping.</li><li>Have a high level of attention to detail.</li><li>Knowledge and the ability to operate cleaning equipment.</li><li>Ability to understand and working knowledge of English.</li><li>Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts</li></ul>Job Type: Full-time

Room Attendant

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.As a Front Office Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems Maintain the privacy of all guests by ensuring that no details of the guests are disclosed Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.SkillsEducation, Qualifications &amp; Experiences You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.Knowledge &amp; Competencies The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:Adaptability Customer Focus Recognizing Differences Taking Responsibility Teamwork Understanding the JobJob Type: Full-timeExperience:<ul><li>Front Office: 2 years (Preferred)</li></ul>

Front Office Agent

We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Chef de Partie you are responsible to take care of the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:<ul><li>Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites</li><li>Coordinate daily tasks with the Sous Chef or Executive Chef</li><li>Follow the instructions and recommendations from the immediate superiors to complete the daily tasks</li><li>Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques</li><li>Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up and supervising of buffets and special functions</li><li>Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control</li><li>Consult and check on daily requirements, functions and last minute events</li><li>Guide and train the subordinates on a daily basis to ensure high motivation and economical working environment</li></ul>SkillsEducation, Qualifications &amp; Experiences You should have a professional kitchen apprenticeship or chefs training course and previous experiences in quality establishments along with good culinary skills. The ability to communicate well in English and a proven track of food preparation, presentation and preservation knowledge is an essential.Knowledge &amp; Competencies The ideal candidate will be positively spirited, passionate about food and committed to work together with the service team to deliver an amazing guest experiences every time. You are a positive, dynamic, creative and dedicated team player with the ability to work in a multicultural environment and under difficult condition while possessing following additional competencies:Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations TeamworkJob Type: Full-timeExperience:<ul><li>Chef De Partie: 2 years (Required)</li></ul>

Chef De Partie

The Food &amp; Beverage (F&amp;B) Supervisor is responsible for overseeing the daily operations of the F&amp;B department, including managing staff, handling customer inquiries, ensuring quality service delivery, and maintaining F&amp;B standards.Job Responsibility: 1. Supervise and coordinate F&amp;B staff, including wait staff, bartenders, and kitchen employees. 2. Assist in training, scheduling, and performance management of F&amp;B staff. 3. Ensure customer satisfaction by addressing complaints, resolving issues, and maintaining a high level of service. 4. Monitor and maintain F&amp;B inventory, including ordering supplies and controlling costs. 5. Collaborate with the F&amp;B Manager to develop and implement new menus, promotions, and special events. 6. Maintain cleanliness and hygiene standards in the F&amp;B area, including compliance with health and safety regulations. 7. Monitor F&amp;B sales and expenses, and work towards achieving revenue targets.Candidate Requirements: 1. Proven experience in a similar role within the F&amp;B industry. 2. Excellent leadership and communication skills. 3. Strong customer service orientation. 4. Ability to work well under pressure and in a fast-paced environment. 5. Knowledge of F&amp;B operations, including inventory management and cost control. 6. Certification in food handling and safety regulations is a plus.Skills: 1. Strong leadership and supervisory skills 2. Excellent communication and interpersonal abilities 3. In-depth knowledge of food and beverage operations 4. Ability to train and mentor staff effectively 5. Exceptional customer service skills 6. Proficiency in maintaining inventory and managing costs 7. Understanding of health and safety regulations 8. Problem-solving and decision-making capabilities 9. Organizational and time management skills 10. Flexibility and adaptability in a fast-paced environmentJob Type: Full-time

F&B Supervisor

We are looking for an experienced Front Office Duty Manager for our Onyx Residence tower to oversee the daily operations and activities of our front desk department. The Front Office Duty Manager will be responsible for ensuring the highest level of service and guest satisfaction is consistently met. This role requires strong leadership skills, problem-solving abilities, and a customer-centric approach.Job Responsibilities: - Manage and supervise the front office team, receptionists, concierge, and bellmen. Provide guidance, training, and performance feedback to ensure a high level of professionalism and efficiency. - Respond to guest inquiries, requests, and complaints in a timely and professional manner. Resolve any issues or conflicts to ensure guest satisfaction. - Maintain accurate records of guest information, reservations, and financial transactions. Process check-ins, check-outs, and payments efficiently. - Coordinate with other departments to ensure smooth and seamless operations. Communicate effectively with housekeeping, maintenance, and other teams to meet guest needs and expectations. - Monitor and review guest feedback and online reviews. Take necessary actions to address areas of improvement and enhance the overall guest experience. - Assist with budgeting, forecasting, and financial reporting related to the front office department. Control costs and expenses to meet financial objectives. - Stay up to date with industry trends and best practices Implement strategies, procedures, and technologies to enhance guest satisfaction and improve operational efficiency.Candidate Requirements: - Bachelor's degree in Hospitality Management or a related field is preferred. - Proven experience in a similar role, preferably in a luxury hotel or resort or Residence. - Strong leadership and supervisory skills. Ability to motivate and inspire a team. - Excellent communication and interpersonal skills Ability effectively interact with guests, employees, and management. - Exceptional customer service skills. A genuine desire to exceed guest expectations. - Proficient in hotel management software and office applications. - Strong problem-solving abilities and the ability to make quick decisions under pressure. - Flexibility to work shifts, including weekends and holidays. - Proactive and detail-oriented with a strong sense of accountability. - Knowledge of local regulations, health, and safety standards.SkillsSkills: - Excellent communication skills, both verbal and written, to effectively communicate with guests, team members, and other departments. - Strong leadership skills to effectively manage a team of front office staff and the operation of the department. - Exceptional customer service skills to provide a high level of service and satisfaction to guests. - Proficiency in using front office software and systems to manage reservations, check-ins, and check-outs. - Strong organizational and time management skills to handle multiple tasks and prioritize effectively. - Ability to handle and resolve guest complaints or issues in a professional and efficient manner. - Knowledge of hotel policies, procedures, and regulations to ensure compliance and maintain a safe and secure environment. - Problem-solving skills to unexpected situations or emergencies and make quick, informed decisions. - Flexibility and adaptability to varying shifts, including nights, weekends, and holidays. - Attention to detail to ensure accuracy in guest bookings, room assignments, and billing. - Ability to work well under pressure and remain calm in stressful situations. - Fluency in multiple languages is a plus, as allows effective communication with international guests. - Proactive mindset and the ability to anticipate guest and provide personalized service. - Understanding of revenue management principles to maximize occupancy, rates, and revenue. - Knowledge of health and safety regulations to ensure compliance and maintain a safe environment for guests and staff.Job Type: Full-time

Front Office Duty Manager

<ul><li>Managing a team of sales agents, including recruiting, training, coaching, and mentoring.</li><li>Developing and implementing sales strategies to achieve sales targets, including identifying target markets, setting sales goals, and creating marketing plans.</li><li>Developing and maintaining relationships with clients, including following up on leads, negotiating contracts, and closing deals.</li><li>Collaborating with other departments, such as marketing and finance, to develop and implement sales programs that align with overall business objectives.</li><li>Conducting market research and analyzing data to identify trends, opportunities, and areas for improvement.</li><li>Maintaining knowledge of real estate market trends, regulations, and laws.</li><li>Providing regular reports on sales performance, including sales metrics, sales forecasts, and budget reports.</li><li>Managing budgets and ensuring that sales activities are within budgetary constraints.</li><li>Participating in networking events and industry conferences to build relationships with clients and other industry professionals.</li><li>Ensuring that sales agents comply with all company policies and procedures.</li><li>Develop and implement training programs that teach sales members how to get customers with continually coaching.</li><li>Preparing reports and presentations to Management.</li><li>Responsible maintaining relationships with repeat clients to keep them satisfied and promote future business opportunities and referrals.</li><li>Preparing the selling strategy of the company to achieve sales targets.</li><li>Conduct market research and competitor and customer analysis.</li><li>Analyzing trends and results and generates timely sales reports.</li><li>Achieve growth and hit sales targets by successfully managing the sales team</li><li>Design and implement a strategic business plan that expands the company&rsquo;s customer base and ensures it&rsquo;s a strong presence</li><li>Present sales, revenue and expenses reports and realistic forecasts to the management team</li><li>Coaching &ndash; helping team members reach their full sales potential is the main objective, and the ability to support and motivate sales agents is essential to success at this job</li><li>Salesmanship &ndash; must to train their sales team to build rapport, ensure client trust, and make the sale on a regular basis</li><li>Team management &ndash; it is the responsibility to oversee the sales agent team and handle any issues that arise, as well as to make sure sales goals are met</li><li>Communication skills/Leadership &ndash; the ability to listen to and speak with clients, sales members, and other managers is essential for effective real estate sales managers</li><li>Business acumen &ndash;understanding of how a business achieves objectives and goals to drive sales. Must think strategically, understand the real estate industry, and have a manager mindset</li><li>Performance management &ndash; Plan and implement sales objects and evaluate sales performance to ensure goal accomplishment</li></ul>Job Requirements<ul><li>Experience in the Real estate field not less than 6 years.</li><li>High organization and planning skills.</li><li>Good command of English &amp; computer programs.</li><li>Proven ability to drive the sales process from plan to close</li><li>Strong business sense and industry expertise</li><li>Excellent mentoring, coaching and people management skills</li><li>High Motivation skills</li></ul>Job Type: Full-timeExperience:<ul><li>Real Estate: 4 years (Required)</li></ul>

Real Estate Sales Manager

A digital marketing manager develops, implements and oversees long-term digital marketing campaigns and short-term advertising techniques through digital platforms. This role requires enhancing brand awareness, driving traffic to the company's website and generating sales leads. Digital marketing managers oversee and collaborate with the marketing team and provide support in several areas, such as:<ul><li>Identifying and testing new digital channels and tools</li><li>Researching and implementing new marketing and the latest trends</li><li>Measuring and reporting the return on investments (ROIs) and key performance indicators (KPIs)</li><li>Using web analytics tools to monitor site traffic</li><li>Brainstorming new campaign ideas and growth strategies</li><li>Helping optimize the user experience on the company's website and assisting with the landing page creation</li><li>Tracking consumer purchase behavior</li><li>Gaining potential leads and transforming them into customers</li><li>Optimizing marketing campaigns, including email marketing, social media and digital advertising</li><li>Constructing campaign decks to show the starting points, how it worked and the results</li><li>Presenting campaigns to the entire team</li><li>Answering questions on projects and their successes to management, clients and stakeholders</li><li>Examining brand ambassadors and their statistics</li><li>Exploring different influencers to work with throughout the year and for specific campaigns</li><li>Working with influencers to ensure they create brand-aligned content, post at an agreed time and deal with any positive or negative comments</li></ul>Job Type: Full-time

Digital Marketing Manager

Join Onyx By Rotana and explore 8 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.